The BlackBerry wireless e-mail service from Research In Motion appears to have suffered a widespread outage starting Tuesday evening in the U.S.
Customers on the BlackBerry Forums discussion board complained of having no service starting at about 5.15 p.m. Pacific Time on Tuesday.
Callers to the BlackBerry U.S. technical support line were still greeted with the following message early Wednesday morning: “We are currently experiencing a service interruption that is causing delays in sending or receiving messages. We apologize for the inconvenience and will provide updates as soon as they become available.”
New York television news channel NewsChannel4 reported Tuesday night that the problem affected “all users in the Western hemisphere.”
However, comments from operators in Asia and Europe, as well as postings to the BlackBerry Forums, suggested that the problem may be limited to North America.
“Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem,” the news channel reported on its Web site.