A Month in #Exchange and #BlackBerry: February 2011: To Read

#Exchange2010

Gonna give this a go this month. Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.  Let see how it goes?!


BlackBerry Enterprise Server services errors
The following errors are logged in the BlackBerry Enterprise Server logs and the Windows Event Viewer logs for the BlackBerry Enterprise Server services. The lists are divided into three…
ID: KB04099 | Published: 1/31/11

How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment
When migrating Microsoft Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry…
ID: KB22601 | Published: 1/31/11

How to install or upgrade the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
To update a previous MAPI client to Microsoft Exchange Server MAPI Client and CDO version 1.2.1 To update to the Microsoft Exchange…
ID: KB15779 | Published: 1/31/11

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appears on Windows Event logs and BlackBerry MDS Connection Service logs after upgrading to BlackBerry Enterprise Server 5.0 SP2
After upgrading to BlackBerry Enterprise Server 5.0…
ID: KB25239 | Published: 1/31/11

How to update the BlackBerry Enterprise Server service account password
After the password for the BlackBerry Enterprise Server service account has been changed in Microsoft® Active Directory®, complete the following steps: 1) In Windows®…
ID: KB05127 | Published: 1/31/11

How to set up Level 1 Notifications
Level 1 Notifications are sent to the BlackBerry® smartphone to indicate when important or urgent messages are sent. Use one of the following methods to define the notification filters to enable Level 1…
ID: KB02459 | Published: 1/31/11

How to increase the number of prepopulated email messages sent to a BlackBerry smartphone during the enterprise activation process
For BlackBerry Enterprise Server 4.0 An increased limit for email message prepopulation can be set during the…
ID: KB04715 | Published: 1/31/11

“MAPIMailbox::MAPIMailbox – OpenMsgStore (0x80040204) failed” appears in BlackBerry Messaging Agent logs and some users fail to start
After running an application that uses Messaging Application Programming Interface (MAPI), the following…
ID: KB23981 | Published: 1/31/11

The BlackBerry Administration Service page does not open due to an invalid “web.keystore” file
The BlackBerry Administration Service page cannot be displayed. The BlackBerry Administration Service Application Server service is continuously…
ID: KB18260 | Published: 1/31/11

How to test SNMP functionality on the BlackBerry Enterprise Server
BlackBerry Enterprise Server 5.0 includes the BlackBerry Monitoring Service which allows an administrator to assess the health of the BlackBerry environment. The BlackBerry…
ID: KB19986 | Published: 1/28/11

Free/Busy Information is not updated when calendar items are created or modified from the BlackBerry smartphone
When calendar items are created or modified from the BlackBerry® smartphone, Free/Busy information that would reflect these…
ID: KB21305 | Published: 1/28/11

“MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears and the BlackBerry Enterprise Server is unable to start all BlackBerry smartphones
While the BlackBerry Enterprise Server services are started, the BlackBerry Messaging Agents are…
ID: KB20066 | Published: 1/28/11

“EWS Error: No EXCH protocol information” is reported in the CalHelper logs when Exchange Web Services is enabled
After enabling Microsoft Exchange Web Services on the BlackBerry Enterprise Server, the following log lines are seen in the…
ID: KB21731 | Published: 1/28/11

How to use the BlackBerry Calendar Synchronization Tool (Traittool.exe)
For BlackBerry Enterprise Server 4.1. SP6 and 5.0 How to enable the TraitTool for a single BlackBerry® smartphone user and verify the process was started and completed…
ID: KB18548 | Published: 1/27/11

“Unrecognized file format error” error message appears on the smartphone when opening .PDF attachments
When viewing .pdf, .doc, .xls, or .jpg files on the BlackBerry® smartphone, or when using the Testing Attachment Service feature in…
ID: KB15970 | Published: 1/27/11

BlackBerry Enterprise Server central processing unit utilization spikes to 100%
The BlackBerry Enterprise Server central processing unit (CPU) utilization is excessively high or spikes to 100%. When reviewing the BlackBerry Messaging Agent…
ID: KB16097 | Published: 1/27/11

Allow or deny read receipts
Note: This article is intended for BlackBerry Enterprise Server 4.1 SP4 to 4.1 SP7, as the registry key is not supported in BlackBerry Enterprise Server 5.0. To allow or deny read receipts for BlackBerry…
ID: KB13610 | Published: 1/26/11

One or more duplicate calendar entries appear in Microsoft Outlook or the BlackBerry smartphone
A BlackBerry® smartphone user may encounter a situation where some or all calendar appointments are duplicated. To troubleshoot this issue, the…
ID: KB19135 | Published: 1/26/11

Rich Text Format is converted to pain text when a meeting invite is viewed in the calendar in Microsoft Outlook
If a BlackBerry® smartphone receives a meeting invitation that includes Rich Text Format (RTF) characters, the RTF is converted…
ID: KB19438 | Published: 1/26/11

How to manually remove a BlackBerry Enterprise Server from the Servers list in the BlackBerry Manager
If a BlackBerry Enterprise Server is decommissioned without being uninstalled, it may be needed to be manually removed from the Servers…
ID: KB24210 | Published: 1/26/11

Correct order to start and stop BlackBerry Enterprise Server services
Important: Restarting the BlackBerry Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry smartphones. For information on delays in email…
ID: KB13718 | Published: 1/26/11

How to use the Keep Messages option on the BlackBerry smartphone
The Keep Messages option allows configuration of the number of days to keep email messages, SMS text messages and PIN to PIN messages on the BlackBerry® smartphone. After this…
ID: KB13093 | Published: 1/25/11

Best practices for application deployment from the BlackBerry Enterprise Server
This document contains recommendations for deploying applications using software configurations and minimizing the impact on the BlackBerry Enterprise Server….
ID: KB23403 | Published: 1/25/11

Contacts are deleted from the BlackBerry smartphone after the BlackBerry smartphone user is moved to a destination BlackBerry Enterprise Server 5.0 SP1 via the BlackBerry Enterprise Transporter
After using the BlackBerry Enterprise…
ID: KB20760 | Published: 1/25/11 |

Random BlackBerry smartphone users are unable to send and receive emails in a Microsoft Exchange 2010 messaging environment
Random BlackBerry® smartphone users might fail to start if the number of connections to the Microsoft Exchange…
ID: KB23479 | Published: 1/25/11

How to switch BlackBerry Enterprise Server service accounts
To change the BlackBerry Enterprise Server service account for the BlackBerry Enterprise Server for Microsoft Exchange, complete the following tasks: Summary of Tasks 1) Create a…
ID: KB04293 | Published: 1/25/11

How to move the BlackBerry Enterprise Server service account mailbox
The following procedure describes how to move the administration mailbox that the BlackBerry Enterprise Server uses between mailbox stores or from one Microsoft Exchange…
ID: KB03296 | Published: 1/25/11

How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes
In certain situations, system administrators can use a quick method to test whether the BlackBerry® Enterprise Server…
ID: KB02091 | Published: 1/25/11

BlackBerry Messaging Agent silently crashes while processing an HTML email with in-line images
The BlackBerry Messaging Agent silently crashes while processing an HTML email with in line images. The following information appears in the…
ID: KB25345 | Published: 1/24/11

How to re-create the BlackBerry Enterprise Server MAPI profile
The Messaging Application Programming Interface (MAPI) profile is used to facilitate data communication between the Microsoft® Outlook® email application and the Microsoft®…
ID: KB10285 | Published: 1/24/11

How to use the handheldcleanup.exe tool when moving mailboxes in Microsoft Exchange
The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft Exchange Server to another Microsoft Exchange Server. If the mailbox was moved…
ID: KB00140 | Published: 1/24/11

Ho
w to adjust the BlackBerry Controller settings to force a restart in case of a severely hung thread with blackout settings

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the…
ID: KB15824 | Published: 1/21/11

Character size limitation for custom email activation password message
Administrators can create customized messages for email activation passwords from the BlackBerry Enterprise Server. However, there are limitations to the number of…
ID: KB23781 | Published: 1/21/11

How to remove a decommissioned remote component from the BlackBerry Administration Service
This article describes how to remove a decommissioned remote component using the BlackBerry Administration console. To remove a decommissioned remote…
ID: KB24914 | Published: 1/21/11

Unable to send or receive email messages after a mailbox move
A BlackBerry® smartphone user is unable to send or receive messages after the user’s mailbox was moved to a new mail store on a different Microsoft® Exchange Server in the same…
ID: KB10444 | Published: 1/21/11

BlackBerry Enterprise Server services configuration for High Availability
BlackBerry Enterprise Server services for a High Availability pair show some services with a Startup Type of Manual. This is by design, as the BlackBerry…
ID: KB22924 | Published: 1/21/11

How to enable DebugLogLevel 15 in the registry for the Blackberry Enterprise Server
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and…
ID: KB13997 | Published: 1/21/11

Sending emails from the BlackBerry Administration Service failed with “The request could not be completed”
When email messages are sent to users from the BlackBerry Administration Service console, the error “The request could not be…
ID: KB21644 | Published: 1/21/11

How to configure BlackBerry Administration Service High Availability nodes to communicate via TCPPING instead of UDP in BlackBerry Enterprise Server 5.0
In BlackBerry Enterprise Server 5.0, several components can be configured for high…
ID: KB19436 | Published: 1/21/11

Insufficient CALHelperWS permissions result in errors in CALH log
The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:…
ID: KB19603 | Published: 1/21/11

Open message store may fail with IPv6 configured
The message store may not open when Internet Protocol version 6 (IPv6) is configured. · BlackBerry® Enterprise Server · Microsoft® Exchange 2010 IPv6 is not supported, and will cause what…
ID: KB24886 | Published: 1/21/11

BlackBerry Server disconnects from the SQL configuration database and Exchange Information Store at the same time
BlackBerry® Enterprise Server 4.1 SP7 · Microsoft® Exchange Server · Microsoft® SQL Server® Some backup solutions that send…
ID: KB25257 | Published: 1/21/11

A red X send email failure occurs when replying to an email
A red X send failure may appear when a user attempts to reply to an email message on the BlackBerry® smartphone. If the user retries the failed sent item, it promptly goes through…
ID: KB24038 | Published: 1/21/11

How to turn on global catalog referrals for a Microsoft Exchange Server
BlackBerry smartphone users experience messaging delays or stoppage due to a global catalog server going offline. · BlackBerry® Enterprise Server 4.1 to 5.0 SP2 ·…
ID: KB16118 | Published: 1/21/11

BlackBerry Server Configuration console is missing the BlackBerry server tab
When launching the BlackBerry Server Configuration console, the BlackBerry Server tab is missing. This eliminates the Edit MAPI Profile ability in Black Berry…
ID: KB17722 | Published: 1/21/11

Intermittent mail delivery issues are experienced on BlackBerry smartphones when Microsoft Exchange is configured behind a load balancing appliance
Users receive a red X when sending new email or replying to emails from their BlackBerry…
ID: KB22812 | Published: 1/21/11

“The enablement process has not completed” appears when attempting to configure multiple Private Folder synchronization
When attempting to configure multiple Private Contact Folder synchronization for a particular BlackBerry smartphone user…
ID: KB24873 | Published: 1/20/11

How to enable hard deletes on the BlackBerr
y Enterprise Server

In BlackBerry Enterprise Server 4.1 and BlackBerry Enterprise Server 5.0, the Hard Deletes Reconciliation feature can be enabled so that email messages are permanently de leted…
ID: KB04853 | Published: 1/20/11

BlackBerry Policy Service does not send service books with valid SRP ID, after the BlackBerry Enterprise Server administrator changes to an invalid SRP ID, and back again to a valid SRP ID
When the BlackBerry Enterprise Server administrator…
ID: KB23779 | Published: 1/18/11

Double-byte characters do not display correctly in the calendar items for BlackBerry smartphone users
Double-byte characters are not displayed correctly in the calendar items for BlackBerry® smartphone users. The characters are displayed as…
ID: KB14757 | Published: 1/13/11

New features of BlackBerry Enterprise Server 5.0 SP2
The following features have been introduced in BlackBerry Enterprise Server 5.0 SP2: New authentication features · Administrator can configure the intranet sites that users must use RSA®…
ID: KB23063 | Published: 1/12/11

Vulnerability in the PDF distiller of the BlackBerry Attachment Service for the BlackBerry Enterprise Server
This issue affects the BlackBerry® Attachment Service component of the following software versions: · BlackBerry Enterprise Server…
ID: KB25382 | Published: 1/11/11

How and when to enable Microsoft Exchange Web Services for calendaring components on BlackBerry Enterprise Server
The BlackBerry Enterprise Server can be configured to use Microsoft Exchange Web Services (EWS) instead of cdo.dll for…
ID: KB20028 | Published: 1/11/11

Delayed notifications state for health checks
The following information appears in the BlackBerry Enterprise Server debug log: [30164] Mail seems to be in ‘delayed notifications’ state for health checks where <X> is the number of health…
ID: KB01892 | Published: 1/11/11

“Error 5608” appears when starting the BlackBerry Dispatcher
When the BlackBerry Dispatcher is started, Error 5608 appears in the System log. · BlackBerry® Enterprise Server 4.0 and 4.1 for Microsoft® Exchange · BlackBerry® Profess ional…
ID: KB04185 | Published: 1/11/11

Issues with the BlackBerry Enterprise Server in a Windows Server 2008 based Microsoft Active Directory environment
In an environment using exclusively, or a majority of, global catalog servers on Windows Server 2008, it is possible that the…
ID: KB17325 | Published: 1/10/11

Assign permissions for a BlackBerry Enterprise Server service account
The following permissions can be assigned for the BlackBerry Enterprise Server service account: 1) Local Administrator rights on the BlackBerry Enterprise Server 2) Send…
ID: KB02276 | Published: 1/10/11

How to migrate the BlackBerry Enterprise Server 5.0 to new hardware using the high availability feature
The migrating of the BlackBerry Enterprise Server to new hardware needs to be considered as the following two distinct components: ·…
ID: KB22499 | Published: 1/7/11

BlackBerry Messaging Agent crashes during rescan of public contact folder
In certain situations, the BlackBerry Messaging Agent crashes unexpectedly during the rescan of public contact folders. [10000] (05/01 09:04:02.890):{0x 22CC}…
ID: KB22570 | Published: 1/7/11

BlackBerry Administration Services continually stops and restarts, after an operating system hotfix is applied
When certain Microsoft® hotfixes are applied to Windows Server 2008 or Windows Server 2008 R2 before or after installation of the…
ID: KB23927 | Published: 1/7/11

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