A Month in #Exchange and #BlackBerry: March 2011: To Read


Now rumor control has it that MR5 will be coming REAL soon, and SP3 should be out by the end of March 2011!

Software For BlackBerry Enterprise Server v5.0 for Microsoft Exchange

Version: 5.0 | Service Pack: 2 | Maintenance Release: 4

  • Filename: besx502mr4.zip
  • Filesize: 158 MB
  • Date posted: 28-Feb-11
  • Download Software
  • View Release Notes

Fixed issues: BlackBerry Administration Service

  • If you uninstalled the BlackBerry® MDS Integration Service and then did not restart the BlackBerry Administration Service, the BlackBerry Administration Service did not stop trying to send invalid notifications, which caused log files to grow, performance issues, and administrators could not log in. (DT 993127)
  • In an environment that included a large number of BlackBerry device users and applications, BlackBerry Administration Service reconciled tasks slower than expected. (DT 980881)
  • If the BlackBerry Administration Service generated and queued a large number of tasks and the BlackBerry Administration Service instance that started processing the tasks stopped, the processing took longer than expected until the instance started again. (DT 968146)
  • If the BlackBerry Administration Service had a large number of jobs to process after the 5-minute timeout elapses, the BlackBerry Administration Service might not have processed all of the jobs. (DT 887734)
  • In some circumstances when you issued a “Delete all device data and disable device” command to a user’s BlackBerry device and then the user activated a new device before the device acknowledged the original command, the BlackBerry Administration Service disabled the user’s new device after an hour. (DT 836520)
  • If you uninstall the BlackBerry MDS Integration Service by running the setup application again and deselecting the BlackBerry MDS Integration Service, you cannot delete the BlackBerry MDS Integration Service information from the BlackBerry Configuration Database. In the BlackBerry Administration Service, when you click Delete the instance for the BlackBerry MDS Integration Service on the Components view page, the BlackBerry Administration Service logs you out and does not delete the BlackBerry MDS Integration Service information. (DT 762391)
  • In certain circumstances, the BlackBerry Administration Service interface became unresponsive. The issue has been resolved to improve the stability of the BlackBerry Administration Service. (DT 756636)
  • In certain circumstances, when a reconciliation task failed and other reconciliation tasks were dependent on the failed task, the BlackBerry Administration Service stopped unexpectedly. (DT 734596)
  • In certain circumstances, you could not log in to the BlackBerry Administration Service using Microsoft® Active Directory® authentication. (DT 711491)
  • If you set the Disposition application control policy rule to Required, pushed an application to a device, and then pushed an upgrade of the application to the device, the device could not install the application. The BlackBerry Administration Service displayed the “Device Reported a general failure installing the module” error message. (DT 690469, DT 643197)
  • If you installed a new BlackBerry Administration Service instance and selected an existing BlackBerry Configuration Database during the installation process, and the name of the wireless service provider that was stored in the BlackBerry Configuration Database was long, the BlackBerry Administration Service did not permit you to manage shared drives or BlackBerry® Device Software update bundles. (DT 689474)
  • If BlackBerry Administration Service instances in a pool experienced network connectivity issues, a notification that a task was complete might have been lost. When this issue occured, the task status might have changed to Failure, and the status for subsequent dependent tasks might have changed to Dependency Failure. The BlackBerry Administration Service did not complete subsequent dependent tasks. (DT 681866)
  • When you tried to move a user from one BlackBerry® Enterprise Server to another using the BlackBerry User Administration Service, the BlackBerry User Administration Service returned the error “Unable to move BlackBerry enabled user.” (DT 648855)
  • In certain circumstances, the BlackBerry Administration Service repeatedly writes the following error message to its log file: “Violation of PRIMARY KEY constraint ‘PK_BASJobTaskDependencies’. Cannot insert duplicate key in object ‘dbo.BASJobTaskDependencies.” (DT 617678)
  • If you ran more than one BlackBerry Enterprise Server and more than one Microsoft® Exchange Server in a BlackBerry Domain, and you used a different service account for each BlackBerry Enterprise Server with permissions for each service account restricted to its corresponding Microsoft Exchange Server, the BlackBerry Administration Service might not have been able to access a user’s mailbox. (DT 604343)
  • When you exported summary data for a large number of users in the BlackBerry Administration Service, the transaction time limit might have been exceeded, which prevented the action from completing successfully. (DT 508049)
  • The BlackBerry Administration Service could not manage users who have duplicate information in the BlackBerry Configuration Database. (DT 501446)
  • In some circumstances, the Current Carrier field in the BlackBerry Administration Service displayed the local wireless service provider instead of the home wireless service provider. (DT 242867)

Fixed issues: BlackBerry Attachment Service

  • Users could not view Microsoft® Word 2010 documents on their devices if the documents were saved in previous Microsoft Word versions, from Microsoft Word 97 to Microsoft Word 2003. (DT 684041)

Fixed issues: BlackBerry MDS Connection Service

  • If a page set a cookie, the BlackBerry MDS Connection Service did not pass the cookie on to any other pages. (DT 486192)

Fixed issues: BlackBerry Messaging Agent

  • *In a Microsoft Exchange 2010 environment with a lot of activity, the BlackBerry Enterprise Server might take longer than expected to send email messages to the device. (DT 1006793)
    For more information about how to improve BlackBerry Enterprise Server performance, see the Managing the BlackBerry Enterprise Server Performance in a Microsoft Exchange 2010 Environment Technical Note.
  • If a global catalog server stopped responding, MAPI returned the error “0x80040200 (MAPI_E_END_OF_SESSION)” to the BlackBerry Enterprise Server. (DT 785495)
  • If your organization used MFCMAPI and a user deleted an email message from Microsoft® Outlook®, the message was not deleted from the device. (DT 731670)
  • If you configured the BlackBerry Enterprise Server to search for email addresses using LDAP, the search results could return the GUID of distribution lists, instead of the display name. (DT 719963)
  • If a user sent an email message from the device and then flagged the email message for follow up in Microsoft Outlook, the email message was duplicated on the device. (DT 604997)

Fixed issues: BlackBerry Monitoring Service

  • When you tried to log into the BlackBerry Monitoring Service after September 4, 2010, it displayed the following error: “The application has encountered a system error. Please report this error to the System Administrator.” (DT 848240)
  • If you install the BlackBerry Monitoring Service on a virtual machine that runs the 32-bit or 64-bit version of Windows Server® 2008, a memory leak in the appsvc.exe process causes the virtual machine to stop responding. (
    DT 761232)
  • The BlackBerry Monitoring Service increased its usage of computer memory over 72 hours until the computer stops responding. (DT 647219)

Fixed issues: BlackBerry Policy Service

  • If you moved a user account from BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP2 using the BlackBerry Enterprise Transporter, the BlackBerry Policy Service might not have been able to regenerate encryption keys and the device might not have been able to send or receive data. (DT 681797)

Fixed issues: Logging

  • When you configured a debugging tool such as ADPlus or the Debug Diagnostic Tool (DebugDiag) to monitor a BlackBerry Enterprise Server process specifically for first chance access violation (AV) exceptions and produced corresponding .dmp files, excessive amounts of .dmp files might have been produced. This might have resulted in performance degradation for the BlackBerry Enterprise Server or loss of service due to low hard drive space. (DT 660577)
  • When the BlackBerry Enterprise Server processed SMS text messages that were in Unicode, the BlackBerry Enterprise Server did not include the closing quote in its log file and fields are missing. (DT 587721)

Fixed issues: Security

  • A security vulnerability existed in the PDF distiller of the BlackBerry Attachment Service. This vulnerability could have allowed a potentially malicious user to cause buffer overflow errors, leading to a DoS condition or possibly arbitrary code execution on the computer that the BlackBerry Attachment Service runs on. Successful exploitation of the issue would have required a potentially malicious user to embed a specially crafted font in a PDF file and then persuade a user to open that PDF file on a device that is associated with a user account on a BlackBerry Enterprise Server. For more information, visit http://www.blackberry.com/btsc to read KB24547. (DT786903, DT 786899)

KB Articles

Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.

Email messages are delayed because of a domain name resolution issue     
BlackBerry smartphone users on the BlackBerry Enterprise Server experience email message delivery delays. The following information appears in the BlackBerry Enterprise…
http://www.blackberry.com/btsc/KB03304  |   Published: 2/28/11  |   
How to enable private contact subfolder synchronization     
Contact subfolder synchronization can be enabled in the BlackBerry Administration Service as follows: 1) In the BlackBerry Administration Service, click Manage users and search for the…
http://www.blackberry.com/btsc/KB19155  |   Published: 2/28/11  |    
BlackBerry Synchronization Service stops responding with no response threads     
All BlackBerry® smartphones associated with the BlackBerry® Enterprise Server are unable to synchronize organizer data and the enterprise activation process does…
http://www.blackberry.com/btsc/KB21525  |   Published: 2/28/11  |   
CALHelperWS “COM Exception: Code = 80004003” appears in MailboxAgent logs     
In BlackBerry® Enterprise Server 5.0, the administrator may be seeing the following log lines printed over and over again for a specific user or subset of users:…
http://www.blackberry.com/btsc/KB19604  |   Published: 2/28/11  |   
Test SQL mirroring server connection fails     
In BlackBerry® Enterprise Server 5.0 SP2, when testing the SQL mirroring server connection on the Database Mirroring tab of the BlackBerry Configuration Database, it fails.
http://www.blackberry.com/btsc/KB23385  |   Published: 2/28/11  |   
How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment     
When migrating Microsoft® Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry®…
http://www.blackberry.com/btsc/KB22601  |   Published: 2/28/11  |   
Assign service account permissions for a BlackBerry Enterprise Server for Exchange     
The following permissions can be assigned for the BlackBerry® Enterprise Server service account: 1) Local Administrator rights on the BlackBerry Enterprise…
http://www.blackberry.com/btsc/KB02276  |   Published: 2/28/11  |   
“Unable to extract plain text message body” logged in MAGT and ALRT logs     
The following information appears in the BlackBerry Messaging Agent (MAGT) and BlackBerry Enterprise Server Alert Tool (ALRT) logs when a new secure message for a user…
http://www.blackberry.com/btsc/KB18230  |   Published: 2/25/11  |   
“Dependency service does not exist or has been marked for deletion” error message appears when starting a BlackBerry Enterprise Server service     
When a BlackBerry Enterprise Server service is started, the following error message appears:…
http://www.blackberry.com/btsc/KB02004  |   Published: 2/25/11  |   
What is the Software Config Status tab     
The Software Config Status tab is a new feature added to BlackBerry Manager in BlackBerry Enterprise Server 4.1 SP5. This new tab allows BlackBerry Enterprise Server administrators to view the status…
http://www.blackberry.com/btsc/KB15470  |   Published: 2/25/11  |   
Attachment icon does not show in message body     
When receiving a message that contains an attachment, there is no attachment icon within the message body on the BlackBerry smartphone. When selecting the Menu button on the BlackBerry…
http://www.blackberry.com/btsc/KB20072  |   Published: 2/25/11  |   
Monitoring BlackBerry Enterprise Server processes and logs     
This article discusses monitoring tools for the BlackBerry Enterprise Server, some processes that can be monitored, and where diagnostic information is logged.
http://www.blackberry.com/btsc/KB02250  |   Published: 2/25/11  |   
Second BlackBerry Administration Server node stops about 360MB and will not start using TCP with PING     
After following the steps in the BlackBerry Enterprise Server for Exchange Administration Guide 5.0 SP2 to correctly configure BlackBerr
http://www.blackberry.com/btsc/KB25296  |   Published: 2/25/11  |   
Calendar items disappear from BlackBerry smartphones after applying SP1 to Microsoft Exchange Server 2010     
Calendar items disappear from BlackBerry® smartphones after Service Pack 1 is applied to Microsoft Exchange Server 2010. This can be…
http://www.blackberry.com/btsc/KB23949  |   Published: 2/25/11  |   
How to enable BlackBerry Enterprise Server 5.0 SP1 and SP2 to use Microsoft Exchange Web Services     
BlackBerry Enterprise Server 5.0 SP1 to SP2 has the ability to connect to Microsoft Exchange Web Services for calendar functions. This…
http://www.blackberry.com/btsc/KB20157  |   Published: 2/25/11  |   
How to format the user import CSV file when managing users from the BlackBerry Administration Service     
The BlackBerry Administration Service provides functionality to be able to manage multiple user accounts. This can be accessed as follows:…
http://www.blackberry.com/btsc/KB21981  |   Published: 2/25/11  |   
“BESAdmin has forwarded your meeting request” email message is received when a meeting invitation is created or updated on the BlackBerry smartphone     
When a BlackBerry smartphone user creates a meeting appointment or updates a meeting…
http://www.blackberry.com/btsc/KB17435  |   Published: 2/24/11  |   
Mailbox move repeatedly detected in the BlackBerry Messaging Agent log     
The BlackBerry Enterprise Server repeatedly stops and restarts a BlackBerry smartphone user account, which disrupts normal email message delivery. The B lackBerry…
http://www.blackberry.com/btsc/KB04772  |   Published: 2/24/11  |   
How to format the user import CSV file when importing users from the BlackBerry Administration Service     
The BlackBerry® Administration Service uses a .csv file to add user account information to the BlackBerry® Enterprise Server. The actions…
http://www.blackberry.com/btsc/KB19858  |   Published: 2/23/11  |   
How to obtain detailed statistical information for a specific or all BlackBerry users     
Use the BlackBerry Historical Statistics Tool to obtain detailed statistical / usage information on a specific user or all users for a single day. You can…
http://www.blackberry.com/btsc/KB22981  |   Published: 2/23/11  |   
BlackBerry Enterprise Server and BlackBerry Administration Service configuration for Multicore Processors (CPU)     
The BlackBerry® Administration Service and BlackBerry® Enterprise Server is capable of using more than one CPU as determined by…
http://www.blackberry.com/btsc/KB23016  |   Published: 2/23/11  |   
“An error occurred while initializing a MAPI session” message appears when opening the BlackBerry Manager while logged in through Terminal Services     
Logging in to BlackBerry Manager using Terminal Services and an account that does not have…
http://www.blackberry.com/btsc/KB11708  |   Published: 2/23/11  |   
Unable to synchronize address book when “Contacts” check box in the “Private contact folders” is unchecked     
The following log line may appear in the BlackBerry Messaging Agent log when the address book synchronization is not working in both…
http://www.blackberry.com/btsc/KB23776  |   Published: 2/23/11  |   
Global Address List lookup results display First Name and Last Name instead of Display Name     
When performing a Global Address List (GAL) lookup from a BlackBerry smartphone, the list of results is based on the First Name and Last Name fields…
http://www.blackberry.com/btsc/KB17741  |   Published: 2/23/11  |   
Unable to wirelessly synchronize contacts, memos, and tasks with the BlackBerry smartphone     
On the BlackBerry® smartphone, the wireless synchronization options for the Contacts, Tasks, and MemoPad applications are turned on. However, when a…
http://www.blackberry.com/btsc/KB10475  |   Published: 2/23/11  |   
Common MAPI_E Error messages and definitions seen in BlackBerry Enterprise Server logs     
BlackBerry® Enterprise Server 3.6 to 5.0 SP2 for Microsoft® Exchange Additional MAPI_E error messages and numeric result codes are available on the…
http://www.blackberry.com/btsc/KB24623  |   Published: 2/23/11  |   
BlackBerry smartphone users can receive, but not send email messages after a global catalog referral     
BlackBerry® smartphone users cannot send email messages, but can still receive email messages. This issue first affects a small number of…
http://www.blackberry.com/btsc/KB13157  |   Published: 2/23/11  |   
Cached Exchange Mode in Microsoft Outlook creates duplicate email messages in the Sync Issues – Conflicts folder for BlackBerry Enterprise Server users     
When Cached Exchange Mode is enabled in Microsoft® Outlook®, BlackBerry® smartphone…
http://www.blackberry.com/btsc/KB19222  |   Published: 2/22/11  |   
S/MIME messages sent from Japanese Microsoft Windows XP operating system received in Microsoft Outlook but not on the BlackBerry device     
Secure Multipurpose Internet Mail Extensions S/MIME signed or encrypted email message sent from Ja panese…
http://www.blackberry.com/btsc/KB23215  |   Published: 2/22/11  |   
How to search for a contact in the Global Address List on a BlackBerry Smartphone     
If a BlackBerry smartphone is activated on a BlackBerry Enterprise Server, contacts can be searched for using the company Global Address List (GAL).   When…
http://www.blackberry.com/btsc/KB16482  | &n
bsp; Published: 2/22/11  |   
“Unlisted Message Error” appears when sending a meeting request from the BlackBerry smartphone     
When a meeting request is sent from the BlackBerry smartphone, the meeting appears in the message list with a red X and the following error…
http://www.blackberry.com/btsc/KB05031  |   Published: 2/22/11  |   
Calendar synchronization does not work from the BlackBerry smartphone to Microsoft Outlook     
One way calendar synchronization is not working from the BlackBerry smartphone to Microsoft® Outlook® The following log lines are displayed: [30001]…
http://www.blackberry.com/btsc/KB14075  |   Published: 2/22/11  |   
How to increase the number of allowed address book connection requests in Microsoft Exchange 2010     
In the BlackBerry® Messaging Agent (MAGT) logs, there will be failed lookups for users within the same organization: [30028] (07/19…
http://www.blackberry.com/btsc/KB23499  |   Published: 2/22/11  |   
Other Blackberry Administration Service nodes appear as Partial Singletons and are unable to communicate with them     
After setting up a BlackBerry® Administration Service pool to communicate using TCP and the BlackBerry Administrator Service…
http://www.blackberry.com/btsc/KB25584  |   Published: 2/22/11  |   
Unable to install or upgrade the BlackBerry Enterprise Server due to a mismatched BlackBerry Administration Service pool name     
When attempting to set up a full install for BlackBerry Enterprise Server SP2 or attempting to apply BlackBerry…
http://www.blackberry.com/btsc/KB20634  |   Published: 2/22/11  |   
“BIPPaClient::SendPacket: Pipe full” appears in BlackBerry Messaging Agent log after MORE request     
The following log lines appear in the BlackBerry® Messaging Agent (MAGT) logs in BlackBerry® Enterprise Server 5.0: [30328] (06/04…
http://www.blackberry.com/btsc/KB19384  |   Published: 2/22/11  |   
“MAPI Initialize error 80004005” error message appears while creating or editing a Messaging Application Programming Interface (MAPI) profile     
While creating or editing a Messaging Application Programming Interface (MAPI) profile, the…
http://www.blackberry.com/btsc/KB01637  |   Published: 2/22/11  |   
Unable to generate and send an Enterprise Activation password from a remote BlackBerry Manager     
When using the Generate and Email Activation Password option in the remote BlackBerry® Manager the targeted user does not receive any activation…
http://www.blackberry.com/btsc/KB19487  |   Published: 2/18/11  |   
Unable to read the body of an email message on the BlackBerry Smartphone when protected by Microsoft Information Rights Management Add-on     
When an email message is protected using Microsoft® Information Rights Management Add-on and sent to a…
http://www.blackberry.com/btsc/KB19508  |   Published: 2/18/11  |   
ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAND     
The BlackBerry Policy (POLC) log file displays the following error after BlackBerry smartphones are added to and activated on a BlackBerry Enterprise Server following the recreation of…
http://www.blackberry.com/btsc/KB11278  |   Published: 2/18/11  |   
RSS feeds the inbox of Outlook 2007 are not delivered to the BlackBerry smartphone     
When Microsoft Outlook 2007 is configured to retrieve RSS feeds and display them in the inbox of the mailbox, the RSS feeds are not delivered to the…
http://www.blackberry.com/btsc/KB21193  |   Published: 2/18/11  |   
Timestamp is changed to 24-hour time when forwarding or replying to a message     
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available. When forwarding or…
http://www.blackberry.com/btsc/KB10968  |   Published: 2/18/11  |   
“java.nio.channels.UnresolvedAddressException” error displays on the BlackBerry smartphone when using the Browser to access a secure web site     
A BlackBerry smartphone activated on a BlackBerry Enterprise Server trying to access a secure web…
http://www.blackberry.com/btsc/KB25244  |   Published: 2/18/11  |   
“Client not found in Kerberos database” is displayed in the BlackBerry Administration Service logs     
The following error message is displayed in the BAS-AS log file. (10/01…
http://www.blackberry.com/btsc/KB24506  |   Published: 2/18/11  |   
Creation of MAPI profiles for use with Calhelper.exe     
The BlackBerry® Enterprise Server for Microsoft® Exchange uses an application called Calhelper.exe to perform many calendar functions. Calhelper.exe uses the CDO.dll file to access the…
http://www.blackberry.com/btsc/KB21413  |   Published: 2/18/11  |   
Increase mail agent limitation on the BlackBerry Enterprise Server when moving from MSDE to SQL Server     
Description   There is a limit of two mail agents on the BlackBerry® Enterprise Server when using the Microsoft® SQL Server® Desktop…
http://www.blackberry.com/btsc/KB04039  |   Published: 2/18/11  |   
Unable to install the BlackBerry Monitoring Service with a pre-existing BMSStore database on the BlackBerry Enterprise Server     
When the BlackBerry Monitoring Service is installed where there is a pre-existing BMSStore database, the following…
http://www.blackberry.com/btsc/KB21491  |   Published: 2/18/11  |   
BlackBerry Administration Services runs very slowly or is unresponsive, after an operating system hotfix is applied.  &nbs
When certain Microsoft® hotfixes are applied to Windows Server 2008 or Windows Server 2008 R2 before or after instal lation…
http://www.blackberry.com/btsc/KB25330  |   Published: 2/17/11  |   
“More Available” displayed on the BlackBerry when opening Sent Items that were sent from mail client     
When a BlackBerry® smartphone user enables “Sent Items” folder for redirection and sends messages from a mail client, the redirected sent…
http://www.blackberry.com/btsc/KB20208  |   Published: 2/16/11  |   
Installer stops responding on Stopping the SNMP Service     
Whilst running the BlackBerry Enterprise Server installation or upgrade, the installer GUI stops responding whilst attempting to stop the SNMP Service.  · BlackBerry® Enterprise Server…
http://www.blackberry.com/btsc/KB17335  |   Published: 2/16/11  |   
How to configure public contact folder synchronization for BlackBerry Enterprise Server 5.0     
Public folder synchronization can be enabled in the BlackBerry® Administration Service using the following steps: 1) Open the BlackBerry…
http://www.blackberry.com/btsc/KB19111  |   Published: 2/16/11  |   
Disabling IBS Browser IT Policy removes search bar in BlackBerry Browser     
When the IT Policy “Disable IBS Browser” is enabled, it removes the search bar in BlackBerry Browser that offers Google® search, Live™ search, Wikipedia search, and…
http://www.blackberry.com/btsc/KB18380  |   Published: 2/16/11  |   
How to re-create the BlackBerry Enterprise Server MAPI profile     
The Messaging Application Programming Interface (MAPI) profile is used to facilitate data communication between the Microsoft® Outlook® email application and the Microsoft®…
http://www.blackberry.com/btsc/KB10285  |   Published: 2/16/11  |   
Push-to-talk function fails when the BlackBerry smartphone is locked     
Users are unable to send or receive Push-toTalk notifications on the BlackBerry® smartphone when the device is locked. · BlackBerry® Enterprise Server · BlackBerry…
http://www.blackberry.com/btsc/KB20397  |   Published: 2/15/11  |   
Disallow Third Party Application Downloads removes RIM signed applications     
The Disallow Third Party Application Downloads IT policy rule prevents a user from installing an unsigned third-party application that is sent over a wi reless…
http://www.blackberry.com/btsc/KB25826  |   Published: 2/15/11  |   
‘Network problems are preventing connection to the Microsoft Exchange Server computer.’, LowLevelError 1726 is seen the Exchange Server is unavailable     
The following log lines may be seen in the BlackBerry® messaging agent when the…
http://www.blackberry.com/btsc/KB25637  |   Published: 2/14/11  |   
“Access Denied: Insecure SSL Request” appears when using the browser on the BlackBerry smartphone     
When the BlackBerry smartphone user attempts to access a website using the browser on the smartphone or attempts to log in to the Blac kBerry…
http://www.blackberry.com/btsc/KB15117  |   Published: 2/14/11  |   
Meeting invitations received from external domains show as regular email messages on the BlackBerry smartphone     
When a BlackBerry® smartphone user in a Microsoft® Exchange Server 2007 or 2010 environment receives a meeting invitation from an…
http://www.blackberry.com/btsc/KB20866  |   Published: 2/14/11  |   
Unable to change Enable S/MIME Message Processing property from BlackBerry Manager     
When the BlackBerry Enterprise Server administrator turns on Secure Multipurpose Internet Mail Extensions (S/MIME) message processing, the True or False…
http://www.blackberry.com/btsc/KB13894  |   Published: 2/14/11  |   
Meeting invitees show the username instead of the display name for calendar appointments or invitations     
Username displays as alias instead of the display name on calendar appointments or invitations in Microsoft® Outlook® and on the…
http://www.blackberry.com/btsc/KB17317  |   Published: 2/11/11  |   
Out Of Office does not work from the BlackBerry smartphone     
When Out Of Office is enabled on the BlackBerry® smartphone an Out Of Office reply is not generated. · BlackBerry® Curve™ 8300 smartphones · BlackBerry® Enterprise Server 4.1 SP7…
http://www.blackberry.com/btsc/KB24899  |   Published: 2/11/11  |   
How to change the password for the BlackBerry administration account     
After the password is changed in Microsoft® Active Directory®, log into each BlackBerry® service from the Windows® Services application and update the login information…
http://www.blackberry.com/btsc/KB13909  |   Published: 2/11/11  |   
How to replace temporary client access license keys with permanent license keys in BlackBerry Enterprise Server 5.0     
Combining evaluation BlackBerry® Client Access License (CAL) keys and permanent BlackBerry CAL keys in one BlackBerry Domain…
http://www.blackberry.com/btsc/KB22927  |   Published: 2/11/11  |   
“The application has encountered a system error” appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console     
When the BlackBerry Administration Service link under…
http://www.blackberry.com/btsc/KB23476  |   Published: 2/11/11  |   
How to stop PIN information being displayed in the Global Address List (GAL) in Microsoft Outlook     
To stop the PIN infomation displaying in the Global Address List (GAL) for all B lackBerr
y® smartphone users, perform the following steps: 1)…
http://www.blackberry.com/btsc/KB21109  |   Published: 2/9/11  |   
“SideBySide” errors are generated in Windows Event Viewer     
This issue can cause file browsing that is done using the BlackBerry® MDS Connection Service (MDS-CS) to not function correctly. The following errors will appear in the event viewer…
http://www.blackberry.com/btsc/KB20047  |   Published: 2/9/11  |   
Email reconciliation does not work after moving a BlackBerry smartphone user’s mailbox to another Microsoft Exchange Server     
When a BlackBerry smartphone user’s mailbox is moved from one Microsoft® Exchange server to another, email…
http://www.blackberry.com/btsc/KB20770  |   Published: 2/9/11  |   
Unable to export IT Policies using BlackBerry Resource Kit 5.0 SP2     
When attempting to export IT policies using the ITPolicyImportExport tool, the following error can be seen in the IT policyImportExport log file: [60000] (09/24…
http://www.blackberry.com/btsc/KB25015  |   Published: 2/9/11  |   
How to update the device.xml and vendor.xml files manually in BlackBerry Enterprise Server 5.0     
In BlackBerry Enterprise Server 5.0, the BlackBerry Administration Service automatically downloads the device.xml and vendor.xml files from…
http://www.blackberry.com/btsc/KB22777  |   Published: 2/9/11  |   
When a message is forwarded or replied to, the timestamp for the original message appears incorrect     
If the BlackBerry® Enterprise Server and the BlackBerry smartphone are located in different time zones, and an email message is forwarded or…
http://www.blackberry.com/btsc/KB11008  |   Published: 2/9/11  |   
How to customize a Custom Activation Email Message     
BlackBerry Enterprise Server 4.1 1) In the Explorer View select Servers. 2) Select the Global tab and click Edit Properties. 3) Select General and user the parameters below to create a…
http://www.blackberry.com/btsc/KB21507  |   Published: 2/9/11  |   
Could not connect to Service Control Manager at \ 1722     
The BlackBerry® Controller could not connect to the BlackBerry Dispatcher and as a result, the BlackBerry Mailstore, BlackBerry Policy and BlackBerry Synchronization services…
http://www.blackberry.com/btsc/KB25435  |   Published: 2/9/11  |   
Unable to log in to the BlackBerry Administration Service due to invalid DNS record     
Administrators are unable to log in to the BlackBerry® Administration Service web console using Microsoft® Active Directory® authentication. The following…
http://www.blackberry.com/btsc/KB25460  |   Published: 2/9/11  |   
“Phone Access” Application Control Policy description does not contain the complete functionality of this policy     
Currently the description for the Phone Access Application Control Policy is Set whether the application is permitted to…
http://www.blackberry.com/btsc/KB21256  |   Published: 2/8/11  |

Windows Internet Explorer 8 is not a supported browser for use with the BlackBerry Administratrion Service web console     
The warning message Errors on the Webpage might cause it to work incorrectly appears when accessing the BlackBerry…
http://www.blackberry.com/btsc/KB18278  |   Published: 2/7/11  |   
PIN is displayed as 0 in BlackBerry Manager     
On the User List tab in BlackBerry Manager, a BlackBerry smartphone PIN is 0 and its status is No Pin. The BlackBerry smartphone user was successfully added to the BlackBerry Enterprise Se rver….
http://www.blackberry.com/btsc/KB04234  |   Published: 2/7/11  |   
Exchange Connector failed to write debug trace logs.     
The following Exchange Connector warning appears in the Event Viewer:    
– Event ID: 10000          
– Exchange Connector          
– application exchange connector diag debug trace…
http://www.blackberry.com/btsc/KB21483  |   Published: 2/7/11  |   
Folder redirection is randomly disabled for BlackBerry smartphone users resulting in them being unable to receive     
The BlackBerry smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but sends the command. The BlackBerry…
http://www.blackberry.com/btsc/KB18549  |   Published: 2/7/11  |   
Identifying email message delays caused by Microsoft Exchange performance     
Email messages appear in the Microsoft® Outlook® inbox, but their arrival on the BlackBerry® smartphone is delayed. · BlackBerry® Enterprise Server 4.0 to 5.0 ·…
http://www.blackberry.com/btsc/KB12870  |   Published: 2/7/11  |   
Unable to read the body of S/MIME signed email messages sent from Microsoft Outlook to a BlackBerry smartphone     
When opening a signed message sent from Microsoft® Outlook® to the BlackBerry smartphone, a This S/MIME message cannot be decoded…
http://www.blackberry.com/btsc/KB17546  |   Published: 2/7/11  |   
“Failed to read 001e6602 reg value from the BlackBerry MAPI profile” appears in the BlackBerry Messaging Agent log file or “One or more errors occurred, BlackBerry enabled users were not created” error message is received when attempting to add users     
“Failed to read 001e6602 reg value from the BlackBerry MAPI profile” appears in the BlackBerry Messaging Agent log file or “One or more errors occurred, BlackBerry enabled users were not created” error message is received when attempting to…
http://www.blackberry.com/btsc/KB19074  |   Published: 2/7/11  |   
How to import BlackBerry Enterprise
Server IT policy rules definitions for Device Software 6.0     
Updates to a newer version of the BlackBerry Enterprise Server are not required in order to support the new IT policy rules definitions. To…
http://www.blackberry.com/btsc/KB23515  |   Published: 2/3/11  |   

Cannot send or receive email messages because a user mailbox is moved to another mailbox store on the same Microsoft Exchange Server     
The BlackBerry Enterprise Server cannot send or receive email messages to or from the BlackBerry s martphone…
http://www.blackberry.com/btsc/KB00142  |   Published: 2/1/11  |    

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