A Month in #Exchange and #BlackBerry: April 2011: To Read

#Exchange2010

KB Articles

Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.

Error message “Cannot generate SSPI context” receives while installing the BlackBerry Enterprise Server
While installing the BlackBerry® Enterprise Server the installer fails to connect to the Database server and produces the following…
ID: KB25651 | Published: 3/28/11 |

“SQL query failed, see logs for more information” appears when a BlackBerry Enterprise Server 5.0 standby instance is installed
Installation of a BlackBerry® Enterprise Server software on a standby instance fails during the second half of…
ID: KB16301 | Published: 3/28/11 |

How to disable a BlackBerry Mail Store Service from refreshing the contact list
When installing BlackBerry Enterprise Server 5.0 the BlackBerry Mail Store Service is installed as part of a BlackBerry Enterprise Server. One of the functions…
ID: KB17698 | Published: 3/28/11 |

Application permissions appear on the BlackBerry smartphone as Prompt even if the IT policy is set to Allow
When an IT policy is set in a software configuration on the BlackBerry Enterprise Server at the application level, permissions on…
ID: KB14879 | Published: 3/28/11 |

Configure the delegation user account to delegate access to network resources for MDS Connection Service
For more information about configuring the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service to support Integrated…
ID: KB22726 | Published: 3/25/11 |

Some BlackBerry Enterprise Server users are unable to initialize or start on the standby server
After failing over a BlackBerry Enterprise Server pair, the new primary BlackBerry Enterprise Server does not start one or more user accounts. ·…
ID: KB24188 | Published: 3/25/11 |

Cannot see sent emails on handheld when messages are sent using Microsoft Outlook Email messages sent using Microsoft® Outlook® cannot be seen on a BlackBerry Smartphone. · BlackBerry® Enterprise Server for Microsoft® Exchange · Black Berry…
ID: KB23938 | Published: 3/25/11 |

“HTTP 500 – Internal server error ” is displayed on the BlackBerry smartphone when browsing internal and external websites
“HTTP 500 – Internal server error” message is displayed on the BlackBerry smartphone when attempting to connect to…
ID: KB25614 | Published: 3/25/11 |

How to reset the BlackBerry smartphone to factory defaults
To reset a BlackBerry® smartphone to factory defaults, complete the following steps: Warning: Back up the data from the BlackBerry smartphone to a computer. For assistance with…
ID: KB18998 | Published: 3/25/11 |

“Invalid response code, 400 Bad Request errors” is displayed when browsing with the BlackBerry Browser
When browsing external websites using the BlackBerry Browser, the following error is received: HTTP/1.0 400 Bad Request Error The Moblie…
ID: KB04252 | Published: 3/25/11 |

Meeting requests appear as messages on the BlackBerry smartphone and the Accept and Decline options are missing
When the BlackBerry smartphone user receives a meeting request on the BlackBerry smartphone, the icon for the request appears as…
ID: KB20513 | Published: 3/25/11 |

Unable to browse to HTTPS websites from a BlackBerry smartphone that uses a certificate containing “Subject Alternative Name”
When a BlackBerry smartphone user attempts to browse to a Hypertext Transfer Protocol over Secure Sockets Layer…
ID: KB20833 | Published: 3/25/11 |

Warning message “Configuration Channel data will not be sent until key is generated” is logged in application log file.
After performing an in place upgrade on a BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP2, multiple warning messages…
ID: KB24264 | Published: 3/24/11 |

Getting error in application log for BlackBerry Mobile Data Service that access is denied to a file
The BlackBerry® Mobile Data Service service stops and you receive the following error in the application logs: The description for Event ID…
ID: KB18217 | Published: 3/24/11 |

“EWS.DLL possibly not registered or mismatched in version” appears after Web services for Microsoft Exchange are configured
If you have set up the BlackBerry® Enterprise Server to use Microsoft® Exchange Web Services for calendaring and…
ID: KB20212 | Published: 3/24/11 |

Notification email to the BlackBerry smartphone user is not received after a BlackBerry Enterprise Transporter move
If the BlackBerry® smartphone user is out of coverage the notification email may be delayed until the Switch Service is…
ID: KB24068 | Published: 3/24/11 |

How to allow Enterprise Activation traffic for a BlackBerry Enterprise Server behind a firewall
To establish a correct Enterprise Activation or ETP connection when the Blackberry® Enterprise Server or BlackBerry® Desktop Redirector software…
ID: KB16378 | Published: 3/24/11 |

Firewall and connection requirements for the BlackBerry Enterprise Server
To establish a connection when the BlackBerry® Enterprise Server is behind a firewall, verify the following information: On the firewall, verify that port 3101 is…
ID: KB03735 | Published: 3/24/11 |

BlackBerry Browser Security: Support for HTTPS
HyperText Transfer Protocol over Secure Socket Layer (HTTPS) provides a means of browsing internet content securely. Both the BlackBerry® Browser and Internet Browser on BlackBerry smartphones…
ID: KB25310 | Published: 3/24/11 |

Unable to open .mp3 as attachment when the BlackBerry Attachment Service is on Server 2008
Users are unable to open .mp3 attachments on BlackBerry® smartphones when the BlackBerry Attachment Service is installed on Windows Server® 2008. ·…
ID: KB22953 | Published: 3/24/11 |

How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone
Complete the following tasks for the appropriate version of BlackBerry® Enterprise Server to deploy and install third-party…
ID: KB03748 | Published: 3/23/11 |

How to check the number of BlackBerry smartphone users on a particular BlackBerry Enterprise Server instance
You can check number of BlackBerry® smartphone enabled users on a particular BlackBerry® Enterprise Server instance on the…
ID: KB26070 | Published: 3/23/11 |

Error “The username, password or domain name is not correct, Please re-enter” when enabling Single Sign-On
When enabling Single Sign-On for BlackBerry® Administration Service you receive the following error “The username, password or domain…
ID: KB22775 | Published: 3/23/11 |

How to update the device.xml and vendor.xml files manually in BlackBerry Enterprise Server 5.0
In BlackBerry® Enterprise Server 5.0, the BlackBerry Administration Service automatically downloads the device.xml and vendor.xml files from…
ID: KB22777 | Published: 3/22/11 |

Unable to open an .msg attachment on BlackBerry smartphones
When attempting to open an .msg attachment on a BlackBerry® smartphone, the BlackBerry smartphone displays the following error: This attachment type cannot be viewed on your…
ID: KB24048 | Published: 3/22/11 |

Unable to open the BlackBerry Manager as the program closes immediately after launching it
When users try to open the BlackBerry® Manager it closes and the following error message gets thrown in the MNGR logs: [ODBCRecord::Do GetFirstValue]…
ID: KB23513 | Published: 3/22/11 |

The BlackBerry Enterprise Server is unable to log data to the debug files
The BlackBerry Enterprise Server is unable to log data to the Debug files and the following error displays in the application logs: Event Type: Error Event Source: X…
ID: KB24178 | Published: 3/22/11 |

Unable to install the BlackBerry Enterprise Server due to missing MAPI libraries
When attempting to install the BlackBerry Enterprise Server the installation fails and reports the following error message: The setup application cannot find…
ID: KB24078 | Published: 3/22/11 |

The BlackBerry device databases that are not wirelessly backed up by the BlackBerry Enterprise Server
In a BlackBerry® Enterprise Server software version 4.0 and later environment, the option exists to wirelessly backup data from the…
ID: KB11101 | Published: 3/22/11 |

Unable to generate Enterprise Activation password from the BlackBerry Administration Service console
BlackBerry® Enterprise Server 5.0 SP2 This is a previously reported issue that is being investigated by our development team. No…
ID: KB25501 | Published: 3/22/11 |

How to monitor the available Client Access Licenses in the BlackBerry Monitoring Service
How to enable alerts if the available BlackBerry® Client Access Licenses is approaching zero left for use. For BlackBerry Monitoring Service 5.0 SP1:…
ID: KB23
846 | Published: 3/22/11 |

Unable to authenticate to a web server configured for NTLM Minimum session security An attempt to authenticate to internal web server from a BlackBerry® smartphone fails with one of the following symptoms. · The BlackBerry smartphone…
ID: KB24098 | Published: 3/22/11 |

After configuring BlackBerry Administration Service servers to use TCPPING for servers on two separate networks only one BlackBerry Administration Service server can be accessed
After configuring the BlackBerry® Administration Service…
ID: KB25441 | Published: 3/22/11 |

What is peer-to-peer message encryption?
During the manufacturing process, Research In Motion (RIM) loads a common peer-to-peer encryption key onto BlackBerry smartphones. Although the BlackBerry® smartphone uses the peer-to-peer encryption…
ID: KB10498 | Published: 3/22/11 |

The BlackBerry Administration Service page does not open due to an invalid “web.keystore” file
The BlackBerry® Administration Service page cannot be displayed. The BlackBerry Administration Service Application Server service is continuously…
ID: KB18260 | Published: 3/22/11 |

Calendar item disappears from organizer Outlook and BlackBerry smartphone, when delegate invites a DL of which both delegate and organizer are members
When a delegate creates a calendar invitation, selecting a distribution list of which…
ID: KB25530 | Published: 3/22/11 |

How to use the Device Agent Rebuild Tool to update the BlackBerry Configuration Database with current information when experiencing application deployment issues
The BlackBerry® smartphone might not correctly report information about the…
ID: KB22429 | Published: 3/22/11 |

Wireless calendar synchronization does not work correctly
Wireless calendar synchronization does not work correctly. · BlackBerry® Enterprise Server · BlackBerry® Desktop Software · BlackBerry smartphones · Windows® This issue can be…
ID: KB01343 | Published: 3/22/11 |

Preparing to upgrade the BlackBerry Enterprise Server to 5.0
To increase performance and reliability of the BlackBerry® Enterprise Server environment where up to 2000 users are supported, install the BlackBerry Configuration Database and…
ID: KB22816 | Published: 3/21/11 |

“Please Enter a Valid Password” error during the install of the BlackBerry Enterprise, and Professional Server
While installing the BlackBerry® Enteprise Server or BlackBerry® Professional Software, at the stage that it asks for the…
ID: KB17924 | Published: 3/21/11 |

How to determine if a email was composed using a BlackBerry smartphone or a computers Email client
By reviewing the information contained within the BlackBerry® Enterprise Server MAGT log you can determine if an email was composed by a…
ID: KB22941 | Published: 3/21/11 |

How to install and configure BlackBerry Domain Search tool
BlackBerry® Domain Search tool is part of BlackBerry® Enterprise Server Resource Kit. You can use the BlackBerry Domain Search web application to search for user accounts and…
ID: KB24031 | Published: 3/21/11 |

How to prevent the BlackBerry Enterprise Server from retrieving contact information for specific users when LDAP lookups are enabled
When configuring restrictions for users who should not be available for lookups, one step in…
ID: KB25271 | Published: 3/21/11 |

Bloomberg for BlackBerry smartphones
Bloomberg for BlackBerry smartphones is a third-party software application designed to use the BlackBerry® Mobile Data System (BlackBerry MDS), BlackBerry® Internet Service, direct Wi-Fi® technology,…
ID: KB10191 | Published: 3/21/11 |

DB Upgrade failed when executing a SQL Statement during an upgrade of the BlackBerry Enterprise Server
When Upgrading the BlackBerry® Enterprise Server from 4.1.x to 5.x the installer tries to upgrade the BlackBerry configuration, database…
ID: KB20194 | Published: 3/21/11 |

No Enterprise Activation icon is present on the BlackBerry smartphone
The Enterprise Activation icon does not appear on the Home screen of the BlackBerry® smartphone and there is no Enterprise Activation option in the Options menu. ·…
ID: KB10192 | Published: 3/21/11 |

“10060” or “10061” error appears when running BBSRPTest.exe and trying to connect to SRP When the BBSRPTest.exe is run from a command prompt, one of the following er
rors is received: gethostbyname failed for name error code = 10060…
ID: KB00079 | Published: 3/21/11 |

Auto-Signature will not update immediately after making changes on the handheld
Using an auto-signature for email is a great way to streamline message composition and give a more uniform and/or professional appearance to the body of a…
ID: KB25788 | Published: 3/21/11 |

“Username, password or domain is not correct” reported by BlackBerry Administration Service reports when attempting to log in with Microsoft Active Directory account
A Username, password or domain is not correct error occurs while…
ID: KB21711 | Published: 3/21/11 |

The command “Specify new device password and lock device” does not actually lock the device
After issuing the command Specify new device password and lock device from the BlackBerry® Administration Service console, the device does not lock…
ID: KB26126 | Published: 3/21/11 |

The Send option is not available when forwarding or replying to an email message from a BlackBerry smartphone
The Send option is not available when the BlackBerry® smartphone is used to forward or reply to an email message. · BlackBerry®…
ID: KB02567 | Published: 3/21/11 |

A BlackBerry smartphone user is unable to access YouTube using the BlackBerry smartphone
The BlackBerry smartphone user is unable to access YouTube® using the BlackBerry smartphone. · BlackBerry® Enterprise Server 4.1 · BlackBerry…
ID: KB16467 | Published: 3/21/11 |

BlackBerry smartphone displays Certificate for OCSP responder could not be found after fetching the status of a certificate
BlackBerry devices that are configured for Secure Multipurpose Internet Mail Extensions (S/MIME) and also configured…
ID: KB20489 | Published: 3/21/11 |

How to change the name of the BlackBerry Administration Service pool
How to change the name of the BlackBerry Administration Service pool. · BlackBerry® Enterprise Server 5.0 to 5.0 SP2 1) On a computer that hosts a Black Berry…
ID: KB23924 | Published: 3/21/11 |

How to change the log levels for BlackBerry Enterprise Server components
BlackBerry Enterprise Server 4.1: Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows®…
ID: KB00765 | Published: 3/21/11 |

How to migrate the BlackBerry Enterprise Server 5.0 to new hardware using the high availability feature
The migrating of the BlackBerry® Enterprise Server to new hardware needs to be considered as the following two distinct components: ·…
ID: KB22499 | Published: 3/21/11 |

Unable to select or edit the BlackBerry smartphone user’s email settings from the BlackBerry Administration Service
While trying to change the email settings for a BlackBerry smartphone user using the BlackBerry Administration Service…
ID: KB19319 | Published: 3/21/11 |

“Unable to complete login process due to delay in opening server connection”, is seen in the Application logs when the BMS Polling service fails to start
The BlackBerry® Monitoring Polling Engine service is found to be in a stopped state in…
ID: KB25340 | Published: 3/21/11 |

‘Upgrade Issues’ prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3
When upgrading to BlackBerry Enterprise Server 5.0 Service Pack 3, you may receive a prompt titled Upgrade Issues that contains wording similar to the…
ID: KB25012 | Published: 3/20/11 |

How to uninstall the BlackBerry MDS Integration Service
The BlackBerry® Mobile Data System Integration Service was used in previous versions of BlackBerry Enterprise Server to develop and deploy custom applications for integration with… ID: KB25047 | Published: 3/20/11 |

NT LAN Manager v2 (NTLM v2) support in BlackBerry Enterprise Server
NT LAN Manager v2 is an authentication protocol intended as a cryptographically strengthened replacement for NTLM (also referred to as NTLM v1). An increasing number…
ID: KB19536 | Published: 3/18/11 |

BlackBerry Enterprise Server central processing unit utilization spikes to 100%
The BlackBerry® Enterprise Server central processing unit (CPU) utilization is excessively high or spikes to 100%. When reviewing the BlackBerry Messaging Agent…
ID: KB16097 | Published: 3/18/11 |

Voicemail messages sent using Microsoft Exchange 2007 Unified Messaging do not play on the BlackBerry smartphone
W
indows® Media® Audio (WMA) voicemail messages that are sent from Microsoft® Exchange 2007 Unified Messaging do not play on…
ID: KB20467 | Published: 3/18/11 |

BlackBerry Synchronization Service crashes when a BlackBerry smartphone user is “starting up…” on a BlackBerry Enterprise Server
The BlackBerry® Synchronization Service crashes while a BlackBerry smartphone user is starting up… on a…
ID: KB21499 | Published: 3/17/11 |

Status messages when comparing BlackBerry Device Software to third-party applications
The following table describes the status messages that might appear when comparing the BlackBerry® Device Software to the third-party applications…
ID: KB15583 | Published: 3/17/11 |

How to configure folder redirection to receive email messages delivered to folders other than the Inbox
Folder redirection can be enabled from the Email Settings tool on the BlackBerry® smartphone, the BlackBerry® Desktop Manager on the…
ID: KB04297 | Published: 3/17/11 |

User(s) failed to initialize error recorded in the Event Viewer Application log
The following line is seen in the Event Log and MAGT log on the BlackBerry® Enterprise Server (Application Event Log on BES1) | 06/05/2009 00:10:05 (6FF FC39F)…
ID: KB19280 | Published: 3/17/11 |

How to import IT policy rules definitions for Visual Voice Mail
The BlackBerry® Enterprise Server requires an update to support the new IT policy rules definitions. Note: The following updates to the IT policy rules definitions might…
ID: KB17341 | Published: 3/15/11 |

Inbox folder redirection is randomly disabled for BlackBerry smartphone users resulting in them being unable to receive
The BlackBerry smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but sends the command. The BlackBerry…
ID: KB18549 | Published: 3/15/11 |

How to request a TLS certificate to allow the BlackBerry Collaboration Service to communicate with Microsoft Office Communicator Server 2007 R2 or 2010
As of BlackBerry Enterprise Server 5.0 SP3, the BlackBerry Collaboration Service uses…
ID: KB24960 | Published: 3/15/11 |

Enterprise activation screen appears at random on the BlackBerry smartphone
Without any action from the BlackBerry smartphone user, the enterprise activation screen appears on the BlackBerry smartphone and prompts for an email address and…
ID: KB22041 | Published: 3/15/11 |

Non-responsive worker threads in BlackBerry Messaging Agent when processing e-mail with large attachment
When a user sends an e-mail with very large attachment(s) (approximately 1GB) from a 3rd party mail client (such as Microsoft® Outlook®…
ID: KB20172 | Published: 3/15/11 |

“Error 5408” occurs when starting the BlackBerry Dispatcher service
When running BlackBerry Enterprise Server, the BlackBerry Dispatcher service stops. Attempting to start the BlackBerry Dispatcher service results in Error 5408. ·…
ID: KB19234 | Published: 3/15/11 |

IT Policy is causing PIN messages to be blocked by the firewall
The letter D appears beside the BlackBerry® smartphone user’s sent personal identification number (PIN) messages; however, the recipient does not receive the message. The…
ID: KB17566 | Published: 3/15/11 |

Disabled user account in Active Directory can still receive and send email messages from a BlackBerry smartphone
When a user account is disabled in Microsoft® Active Directory®, a BlackBerry smartphone associated with the user account is…
ID: KB15873 | Published: 3/15/11 |

The key store password must be changed after the complexity setting of the secure password changes
The secure password and key store password must meet the same complexity setting rules from the IT Policy of the BlackBerry Enterprise…
ID: KB12071 | Published: 3/15/11 |

How to control and remove third-party applications using whitelisting in a software configuration
This article explains how to set up a software configuration to control and remove third-party applications from a BlackBerry® smartph one. All…
ID: KB05392 | Published: 3/15/11 |

“Refresh available user list from company directory” or “Add user from company directory” are missing from BlackBerry Administration Service web console
“Refresh available user list from company directory” or “Add user from company…
ID: KB19673 | Published: 3/14/11 |

When sending “Specify a new device password and lock device” command to the BlackBerry
smartphones the media card password is not reset

If the media card encryption is set by the IT policy, when sending Specify a new device password and…
ID: KB23749 | Published: 3/14/11 |

SNMP MIB for the BlackBerry Enterprise Server
A Management Information Base (MIB) is a definition file that describes, in text format, what each numerical Simple Network Management Protocol (SNMP) trap value represents. MIB is included with…
ID: KB01304 | Published: 3/14/11 |

Event log error “Sync session failed to remove GET command from sync request” appears after upgrading to BlackBerry Enterprise Server version 4.1 SP7
After upgrading to BlackBerry Enterprise Server 4.1 SP 7, the following error appears in…
ID: KB20672 | Published: 3/14/11 |

“A connection could not be made using the SRP data provided” error appears when trying to update the SRP id using the BlackBerry Administration Service
“A connection could not be made using the SRP data provided. Are you sure you want to…
ID: KB26019 | Published: 3/14/11 |

How to move a BlackBerry smartphone user from one BlackBerry Enterprise Server 5.0 to another
A BlackBerry smartphone user can be moved from one BlackBerry® Enterprise Server to another that shares the same database. In the BlackBerry…
ID: KB21383 | Published: 3/14/11 |

Unable to push third party applications to BlackBerry smartphones
After assigning a software configuration to a BlackBerry smartphone user account, the application never arrives on the BlackBerry smartphone. The following error message is…
ID: KB23113 | Published: 3/14/11 |

How to reset the BlackBerry smartphone password if the wireless network is unavailable
If the BlackBerry smartphone is unable to connect to the wireless network, for example, if the wireless service provider’s service is disrupted or the…
ID: KB17359 | Published: 3/14/11 |

Insufficient CALHelperWS permissions result in errors in CALH log
The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft® Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:…
ID: KB19603 | Published: 3/14/11 |

Email messages received on the BlackBerry smartphone show an incorrect date or time
Email messages received on the BlackBerry® smartphone show an incorrect date or time. · BlackBerry® Enterprise Server · BlackBerry® Internet Service ·…
ID: KB16314 | Published: 3/14/11 |

How to set up pull authorization to grant or restrict access to specific web sites on the BlackBerry Browser
The BlackBerry® Mobile Data System (BlackBerry MDS) used in BlackBerry Enterprise Server 4.0, and the BlackBerry MDS Connection…
ID: KB10342 | Published: 3/14/11 |

Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service
Before you turn on single sign-on for the BlackBerry Administration…
ID: KB22717 | Published: 3/14/11 |

BlackBerry Enterprise Server support for Microsoft Exchange 2010
BlackBerry® Enterprise Server 5.0 is supported with the following requirements: · BlackBerry Enterprise Server 5.0 SP1 MR1 · Microsoft® Exchange 2010 RU1 · Messaging…
ID: KB22486 | Published: 3/11/11 |

How to upgrade or update the Java Runtime Environment on the BlackBerry Enterprise Server 4.1 to 5.0 SP2
How to upgrade the Java Runtime Environment (JRE) Upgrading the JRE on the BlackBerry Enterprise Server can affect five services: the…
ID: KB17872 | Published: 3/11/11 |

Lock or exclamation icons are present, Forward As option is unavailable, and unexpected prompts appear in the messages application of the BlackBerry smartphone
With the introduction of BlackBerry Enterprise Server 5.0 Service Pack 3 and…
ID: KB25237 | Published: 3/11/11 |

How to use the handheldcleanup.exe tool when moving mailboxes in Microsoft Exchange
The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft® Exchange Server to another Microsoft Exchange Server. If the mailbox was…
ID: KB00140 | Published: 3/11/11 |

Enterprise activation process stops responding during synchronization of the memo list or contact list
The enterprise activation process stops responding at 11%, 12%, 59%, 60%, or 96% complete. The following entries appear in the…
ID: KB11639 | Published: 3/11/11 |

Fetch Certificate Status hangs when sending encrypted e-mail
In certain situations the
certificate cannot be fetched. The BlackBerry® Enterprise Server MDAT logs would display the following log lines: : On the BlackBerry smartphone, the…
ID: KB25384 | Published: 3/11/11 |

How to move the software application folder to another server
Complete the following tasks to move the existing software application folder to another server. BlackBerry Enterprise Server 5.0 to 5.0 SP2 MR2 Task 1 Complete the following…
ID: KB25570 | Published: 3/11/11 |

Work data wipe is pending prompt appears with a countdown on the BlackBerry smartphone
With the release of BlackBerry® 6 Maintenance Release 2, the ability for an administrator to remove only work related data for your BlackBerry smartphone…
ID: KB25053 | Published: 3/11/11 |

BlackBerry smartphone users are unable to send email messages after the Microsoft Exchange Server or the Global Catalog servers are restarted
Some BlackBerry® smartphone users are unable to send email messages (while seeing a red-X), with…
ID: KB11103 | Published: 3/11/11 |

respAdministrators are not able to add Microsoft Active Directory groups to administrative roles in the BlackBerry Administration Service
In BlackBerry® Enterprise Server 4.0 and 4.1, administrators had the ability to assign groups from…
ID: KB18526 | Published: 3/11/11 |

Manage multiple application versions in a software configuration using the BlackBerry Administration Service
With the release of BlackBerry Enterprise Server 5.0 Service Pack 3, a new trait has been introduced that allows you to include…
ID: KB25478 | Published: 3/11/11 |

Email Message body is not displayed on the BlackBerry Smartphone
The body of an email message is not visible on a BlackBerry smartphone with BlackBerry® Device Software 6.0. · BlackBerry® Device Software 6.0.0.246 · BlackBerry® Device…
ID: KB26029 | Published: 3/10/11 |

How to export IT policy rules using the BlackBerry User Administration tool in BlackBerry Enterprise Server 4.1
To use the BlackBerry User Administration tool to export IT policy rules to a text file, on the computer that you have…
ID: KB15908 | Published: 3/10/11 |

“setConfigConfig failed” errors in the Windows Application Event and MDAT logs
After performing an in-place upgrade of the BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP2, the MDAT logs and Windows Application Event logs started showing the…
ID: KB24486 | Published: 3/10/11 |

IT Policy Log reports “HealthCheck found issues”
The Policy Server (POLC) logs may report log lines similar to the following: [20000] (07/26 12:4 0:56.977):{0x1288} SCS::PerformITAd minQueueHealthCheck – HealthCheck found issues This is…
ID: KB23841 | Published: 3/10/11 |

Over The Air Certificate Request hangs at waiting for certificate approval / waiting for certificates
When you installed the BlackBerry Enteprise Server, if you specified the SRP ID in lower case, some BlackBerry smartphones might not have…
ID: KB26078 | Published: 3/10/11 |

What are Enterprise Client Access Licenses
An Enterprise Client Access License key, also known as a silent key, allows enterprise customers to reconcile their license count once a quarter without running into a situation where they run out…
ID: KB24956 | Published: 3/10/11 |

Contacts do not synchronize to the BlackBerry smartphone Address Book during enterprise activation
Contacts do not synchronize to the BlackBerry smartphone Address Book during enterprise activation. · BlackBerry® Enterprise Server for…
ID: KB14030 | Published: 3/10/11 |

Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry Device Software 6.0
When attempting to view intranet sites on a BlackBerry smartphone with BlackBerry Device Software 6.0, the site cannot be viewed and the…
ID: KB24144 | Published: 3/10/11 |

Wireless synchronization does not occur for the Address Book
A BlackBerry smartphone user’s contact list does not wirelessly synchronize with the BlackBerry smartphone. The Wireless Synchronization option states Unavailable when the…
ID: KB17433 | Published: 3/10/11 |

“SQL query failed, see logs for more information” while installing the BlackBerry® Enterprise Server standby instance
When clicking Next on the Start Services menu during the installation of the BlackBerry® Enterprise Server 5.0 SP2 standby…
ID: KB25621 | Published: 3/10/11 |

How to configure and set default notification levels for the BlackBerry Enterprise Server
alert service

The BlackBerry® Enterprise Server alert service is an excellent tool to provide simple notifications of Critical, Warning, or…
ID: KB00564 | Published: 3/10/11 |

Unable to log in to BlackBerry Administration Service with Active Directory Authentication when Kerberos Pre-Authentication is disabled
When attempting to log in to the BlackBerry Administration Service with Active Directory Authentication,…
ID: KB25385 | Published: 3/10/11 |

How to set up database mirroring for the BlackBerry Enterprise Server
Microsoft® SQL Server® 2005 or 2008 Standard or Enterprise, database mirroring can be used to configure the BlackBerry Configuration Database high availability. Database…
ID: KB21884 | Published: 3/10/11 |

Microsoft SQL Server permissions required for a BlackBerry Enterprise Server upgrade Before installing or upgrading the BlackBerry Enterprise Server, the required Microsoft® SQL Server® permissions must be set. Attempting to upgrade the…
ID: KB05201 | Published: 3/10/11 |

How to configure BlackBerry Enterprise Server 5.0 to support S/MIME messaging
This article describes how to configure BlackBerry® Enterprise Server 5.0 to support Secure Multipurpose Internet Mail Extensions (S/MIME) messaging. After the…
ID: KB18777 | Published: 3/10/11 |

How to verify the wireless email reconciliation process
Email reconciliation is a low priority function between the BlackBerry Enterprise Server and the Messaging Server which may not occur in near real-time and therefore appear to not be…
ID: KB15838 | Published: 3/10/11 |

“Unlisted Message Error” displayed when trying to send messages to multiple recipients
Messages can be sent from the BlackBerry smartphone but when a message is sent to one or more specific recipients a red X is displayed on the BlackBerry…
ID: KB13960 | Published: 3/10/11 |

BlackBerry smartphone cannot be unlocked after password reset from the BlackBerry Enterprise Server
The BlackBerry smartphone accepts a password, but remains locked. Note that incorrect passwords behave correctly, in of that the Black Berry…
ID: KB23187 | Published: 3/10/11 |

Importing RSA Security Token
When importing an RSA® security token to a BlackBerry smartphone with an extension .sdtid · BlackBerry® Device Software 4.5 to 5.0 · BlackBerry® Enterprise Server 4.1 SP5 to 5.0 SP2 The RSA security token is…
ID: KB20653 | Published: 3/9/11 |

After a name has been changed in Microsoft Active Directory and Microsoft Exchange, BlackBerry smartphone users are unable to enterprise activate or send and receive emails
After changing a user’s first name and last name within Microsoft®…
ID: KB24642 | Published: 3/9/11 |

Manual fail-over of the BlackBerry Enterprise Server fails generating RPC call failures in the BlackBerry Administration Service Application Service logs
Manual fail-over of BlackBerry® Enterprise Server fails after generating RPC call…
ID: KB25773 | Published: 3/9/11 |

Unable to forward messages in signed or encrypted formats that contain an attachment from the BlackBerry smartphone
When an email message is sent from Microsoft® Outlook® that contains an attachment, it is not possible to forward the…
ID: KB18151 | Published: 3/9/11 |

How to move a Microsoft Exchange mailbox for a BlackBerry smartphone user
To move mailboxes on a Microsoft® Exchange Server®, it is strongly recommended to use the Microsoft Exchange Server or Microsoft® Active Directory® tools. For…
ID: KB11776 | Published: 3/9/11 |

How to increase or decrease the BlackBerry Configuration Database transaction log size
Under certain conditions, it might be necessary to decrease and then increase the size of the BlackBerry® Configuration Database transaction log. For…
ID: KB03968 | Published: 3/9/11 |

No options listed under attached devices within the BlackBerry Administration Web Console
When you attempt to activate a user through the USB cable using the BlackBerry Administration Service the options associated with the attached device…
ID: KB24530 | Published: 3/9/11 |

Data not received on the BlackBerry smartphone when pushed from a Push Initiator server through MDS Connection Service
When a third party data server is pushing data (Push Initiator) to a specific MDS Connection Service in a mixed version…
ID: KB25489 | Published: 3/9/11 |

How to turn rich content and inline images on or off for BlackBerry sm
artphone users

The BlackBerry® Enterprise Server can be configured to turn rich content and inline images on or off for groups of BlackBerry smartphone users or for an…
ID: KB15931 | Published: 3/9/11 |

Data Execution Prevention does not allow BlackBerry Enterprise Server processes to run
One or more of the following issues may occur on the BlackBerry Enterprise Server: · BlackBerry Enterprise Server services cannot start (log on). · In…
ID: KB05376 | Published: 3/9/11 |

Which component handles the BlackBerry Messaging Agent
In BlackBerry Enterprise Server for Microsoft Exchange, the BlackBerry Controller handles the starting and stopping of the BlackBerry Messaging Agent process. This is by design. ·…
ID: KB25315 | Published: 3/9/11 |

How email reconciliation works on a BlackBerry smartphone
Messages between a BlackBerry smartphone and the email application can be reconciled in one of the following two ways: · Wirelessly · BlackBerry® Desktop Manager The following table…
ID: KB02914 | Published: 3/9/11 |

When selecting the “Email” tab in the BlackBerry Administration Service, a delay of 5 to 15 minutes is seen
When navigating to BlackBerry Solution Topology > BlackBerry Domain > Component View > Email, it takes approximately 5 to 15 minutes…
ID: KB22191 | Published: 3/9/11 |

How to delete and reload the data in the Calendar application of a BlackBerry smartphone over the wireless network
Warning: The following procedures will delete all calendar data on the BlackBerry® smartphone and re-synchronize the calendar…
ID: KB15139 | Published: 3/9/11 |

“Exceeded the maximum of 500 objects of type objtFolder” error message appears in the Application Event Log
The maximum number of open folder objects for a login is 500. · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry…
ID: KB20878 | Published: 3/9/11 |

Unable to send or receive email after the user’s mailbox is moved to another Microsoft Exchange 2010 SP1 Server
When a Microsoft Exchange mailbox is moved to a new Microsoft Exchange Server within a Client Access Server array the BlackBerry…
ID: KB25864 | Published: 3/9/11 |

“Unable to connect to the remote server” is displayed when using the “Verify DNS Name” button during the BlackBerry Enterprise Server User Administration Tool setup
Unable to connect to the remote server is displayed when using the Verify…
ID: KB21902 | Published: 3/9/11 |

How to turn on logging for BlackBerry Messenger
To turn on logging for BlackBerry® Messenger, configure the appropriate setting within an IT policy by completing the following steps: BlackBerry Enterprise Server 4.1 1) Open the BlackBerry…
ID: KB13805 | Published: 3/9/11 |

How to configure the BlackBerry Enterprise Server to failover automatically
Once the BlackBerry® Enterprise Server is configured to fail over automatically, the BlackBerry Enterprise Server starts the failover process automatically if the…
ID: KB23412 | Published: 3/9/11 |

“Unable to retrieve specific device attributes from the device that is connected to your computer” appears when a BlackBerry smartphone is assigned to a user in the BlackBerry Administration Service
When a BlackBerry® smartphone is assigned…
ID: KB20015 | Published: 3/9/11 |

Unable to open a voice mail message using the visual voice mail application on the BlackBerry smartphone
When attempting to open a voice mail message using the Verizon® visual voice mail application, the following error appears: Required…
ID: KB19055 | Published: 3/9/11 |

Cannot configure the BlackBerry Enterprise Server High Availability failover time
The BlackBerry® Administrator is unable to configure the High Availability failover time through the BlackBerry® Administrator Server. By default if a…
ID: KB25702 | Published: 3/9/11 |

The MDS Browser Domains IT Policy does not accept Asterisk (*) wild cards
When applied, the MDS Browser Domains IT policy forces BlackBerry® smartphone users to use the BlackBerry® Browser when retrieving content from certain Internet…
ID: KB23712 | Published: 3/9/11 |

The “Messages pending” field for the Messaging Agent displays an inaccurate number of messages pending within the BlackBerry Monitoring Service
The “Messages pending” value displayed for each Messaging Agent within the Black Berry®…
ID: KB25479 | Published: 3/9/11 |

How to automate third party application
keys through User Defined Items in Custom IT Policy.
The ability to automate the deployment of third party application keys to BlackBerry® smartphone users can be configured via an IT policy. To…
ID: KB24895 | Published: 3/9/11 |

How to remove the encoding options when composing a new email message
When composing a new email message, you may see an option to change the encoding of the email message. These encoding options are visible if the S/MIME support package is…
ID: KB24265 | Published: 3/9/11 |

Export user list and statistics from a BlackBerry Enterprise Server
BlackBerry Enterprise Server administrators have the ability to export user lists and statistics that can be used for auditing, troubleshooting and BlackBerry Enterprise…
ID: KB01998 | Published: 3/8/11 |

Removing then later re-adding an email address for an Outlook Contact can result in loss of Contact data
If a contact configured with three email addresses has one of these addresses deleted and then added back, one of the remaining two…
ID: KB21668 | Published: 3/8/11 |

Unable to establish an SRP connection because the SRP is disabled
The Server Routing Protocol (SRP) is disconnected, and remains disconnected even after restarting BlackBerry Enterprise Server services. To diagnose the issue, perform the…
ID: KB10922 | Published: 3/8/11 |

Activation process stops responding at “Waiting for Services”
The activation process stops responding, and the BlackBerry smartphone displays Waiting for Services… · BlackBerry® Enterprise Server 4.0 to 5.0 SP1 This issue can be caused by…
ID: KB10798 | Published: 3/8/11 |

Maximum message body size a BlackBerry Enterprise server can send to a BlackBerry smartphone
The following are the maximum body sizes for email messages that can be sent through the BlackBerry Enterprise Server: · 64 KB for plain text · 512…
ID: KB20657 | Published: 3/7/11 |

Creation of the BMSStore database fails during the installation of BlackBerry Monitoring Service
During the installation of BlackBerry Enterprise Server 5.0 SP1, this error message may appear when attempting to create the BMSStore database:…
ID: KB24614 | Published: 3/7/11 |

Recommendations for when the Microsoft SQL Server is unavailable or offline for maintenance
If the Microsoft® SQL Server® is offline or unavailable due to maintenance, mailflow may be affected within the hour depending on the number of…
ID: KB10408 | Published: 3/7/11 |

Moving users within the same DAG to another database in Exchange 2010 causes the BES not to reload the user automatically
When moving a user to another database within the same Microsoft® Exchange 2010 DAG (Database Availability Group), the…
ID: KB22914 | Published: 3/7/11 |

Attachment support for BlackBerry Enterprise Server version 4.1 SP5
The following table describes the attachment formats and extensions supported by BlackBerry® Enterprise Server software version 4.1 SP5: Format Extension Adobe® Acrobat®…
ID: KB15166 | Published: 3/7/11 |

Public contact folders are not available when managing a user’s email settings in the BlackBerry Administration Service
While managing a BlackBerry smartphone user account to allow certain public contact folders, some or all public folders…
ID: KB18162 | Published: 3/7/11 |

Red X while trying to forward or reply with message “Mailbox could not find original message if replying and forwarding please resend message”
When replying to or forwarding an email message on the BlackBerry smartphone, the sent email…
ID: KB00353 | Published: 3/7/11 |

How to migrate the BlackBerry Enterprise Server from Microsoft Exchange 2000 or 2003 to Microsoft Exchange 2007
To migrate the BlackBerry® Enterprise Server from Microsoft® Exchange 2000 or 2003 to Microsoft Exchange 2007, complete the…
ID: KB14502 | Published: 3/7/11 |

How to change the enterprise activation password timeout
In BlackBerry® Enterprise Server 4.1 administrators can send an automated email containing a randomly generated password for a user to complete their enterprise activation. The…
ID: KB24438 | Published: 3/7/11 |

“The setup application could not initialize the Microsoft Exchange Server MAPI client” error message is seen when installing BlackBerry Enterprise Server 5.0 SP2
During the BlackBerry® Enterprise Server installation setup at the MAPI…
ID: KB25752 | Published: 3/7/11 |

SQL Profiler trace fails to gather any tra
ce data in a SQL clustered environment

When running an SQL Profiler trace from a trace template, there is no trace data gathered. · Microsoft® SQL Server® 2005 When accessing a SQL cluster, the SQL…
ID: KB24985 | Published: 3/7/11 |

How to move users to a new BlackBerry Enterprise Server instance using BlackBerry Administration Service
If multiple BlackBerry Enterprise Server instances exist within the same BlackBerry Domain, it is possible to move users directly from…
ID: KB25940 | Published: 3/7/11 |

How to disable wireless calendar synchronization using an IT policy
Wireless calendar synchronization is enabled on the BlackBerry Enterprise Server by default. Deactivating wireless calendar synchronization for one or more BlackBerry…
ID: KB18068 | Published: 3/7/11 |

Unable to remove the BlackBerry MDS Integration Service
The process of removing the BlackBerry® Mobile Data System Integration Service from the BlackBerry Domain consists of two steps: 1) Removing the BlackBerry MDS Integration Service…
ID: KB24202 | Published: 3/7/11 |

Unable to send IT policies to users. The BlackBerry Administration Service deployment job task status is “Failure”
Unable to send IT policies to users. The BlackBerry Administration Service deployment job task status is “Failure” When attempting to send an IT policy to a user the BAS deployment job task status shows “Failure”. The following log lines…
ID: KB24314 | Published: 3/7/11 |

“The application has encountered a system error” appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console
When the BlackBerry Administration Service link under…
ID: KB23476 | Published: 3/7/11 |

Limitations of the Google Apps Connector for the BlackBerry Enterprise Server
The following limitations should be taken into consideration when using the Google® Apps Connector to integrate with the BlackBerry® Enterprise Server: · The…
ID: KB23469 | Published: 3/7/11 |

Unable to associate multiple corporate email accounts with a BlackBerry Enterprise enabled user
A BlackBerry smartphone can only be activated with one messaging server mailbox and one BlackBerry Enterprise Server. Enterprise activating a…
ID: KB25373 | Published: 3/7/11 |

IT policy rules to disable BlackBerry App World
BlackBerry® Enterprise Server administrators can use the following IT policy rules to allow or prevent BlackBerry smartphone users from using BlackBerry App World™ storefront, and downloading…
ID: KB17660 | Published: 3/7/11 |

How to reset the BlackBerry smartphone password
If the password has been entered incorrectly a number of times, and is perhaps on the last attempt and at risk of deleting all data and applications from the smartphone, the following process…
ID: KB10711 | Published: 3/7/11 |

BlackBerry MDS Connection Service starts and stops without creating errors in the Event Viewer
The BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service starts and then stops after a short time. The Event Viewer does not log an…
ID: KB15202 | Published: 3/7/11 |

“STACK_OVERFLOW” exception unexpectedly terminates the “BlackBerryAgent.exe” process
The BlackBerryAgent.exe process might terminate unexpectedly, which will cause the BlackBerry Controller to restart the process. Although no log lines are…
ID: KB21684 | Published: 3/7/11 |

BlackBerry MDS Connection Service starts and stops unexpectedly
The BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service (MDS-CS) starts and stops unexpectedly. · BlackBerry® Enterprise Server 4.1 SP2 to 4.1 SP6 The Blac kBerry…
ID: KB11117 | Published: 3/7/11 |

How to enable hard deletes on the BlackBerry Enterprise Server
In BlackBerry Enterprise Server 4.1 and BlackBerry Enterprise Server 5.0, the Hard Deletes Reconciliation feature can be enabled so that email messages that are permanently…
ID: KB04853 | Published: 3/7/11 |

BlackBerry smartphone is rebooted after migrating from BlackBerry Enterprise Server 4.1 to 5.0 SP2 with the BlackBerry Enterprise Transporter
This document describes what can cause a BlackBerry smartphone to reboot after being migrated to a…
ID: KB24394 | Published: 3/7/11 |

Slow synchronization of the calendar to the BlackBerry smartphone fails due to missing time zone information.
When a calendar slow synchronization occurs for a BlackBerry smartphone, the operation fails. This can be triggered through the…
ID: KB25485 | Published: 3/7/11 |

Support for Microsoft SQL Server 2008
The following versions of Microsoft® SQL Server® 2008 are supported starting with BlackBerry® Enterprise Server 5.0 SP1 and BlackBerry® Enterprise Server Express 5.0 SP1: 32-Bit · Microsoft SQL Server…
ID: KB16317 | Published: 3/4/11 |

9650s Wipe during enterprise activation “Waiting for Services”
Data and applications might be automatically deleted from the BlackBerry® smartphone during the enterprise activation process. Waiting for Services appears on the screen prior…
ID: KB24246 | Published: 3/4/11 |

How to remove the BlackBerry components for a decommissioned BlackBerry Enterprise Server
The following conditions are required to remove the BlackBerry Enterprise Server Services, BlackBerry® Mobile Data System (BlackBerry MDS) Services,…
ID: KB12429 | Published: 3/3/11 |

Junior Help Desk Administrator role changes in BlackBerry Enterprise Server 5.0
Previously in BlackBerry® Enterprise Server 4.1, the Junior Help Desk Administrator role could only complete the following tasks, per KB04889…
ID: KB24539 | Published: 3/3/11 |

How to upgrade from BlackBerry Professional Software to BlackBerry Enterprise Server
To perform an in-place update from BlackBerry® Professional Software to BlackBerry® Enterprise Server 4.1 to 4.1 SP7, complete the following steps: 1)…
ID: KB15767 | Published: 3/3/11 |

BlackBerry Collaboration Service restarts repeatedly
The BlackBerry® Collaboration service is not able to start up properly and keep restarting. BBIM Data in the BBIM log is null: :[20]::: :[21]::: :[21]::: :[21]::: :[21]::: :[21]:::…
ID: KB19812 | Published: 3/3/11 |

Error “The application files are not packaged correctly. The application could not be published.” when attempting to create a software application deployment
The following error message appears with the deployment of software configurations…
ID: KB19740 | Published: 3/3/11 |

How to activate the BlackBerry smartphone using BlackBerry Desktop Manager
The following steps outline how to activate the BlackBerry® smartphone using BlackBerry® Desktop Manager. 1) Start BlackBerry Desktop Manager. 2) Select the mail…
ID: KB14123 | Published: 3/3/11 |

How to prevent BlackBerry Internet Service traffic from reaching the BlackBerry smartphone
To prevent a BlackBerry® Internet Service account from being created for a Personal Identification Number (PIN) or International Mobile Equipment…
ID: KB12657 | Published: 3/3/11 |

How to move the BlackBerry Router Service to a remote server
It is possible to install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. The BlackBerry Router can be…
ID: KB13732 | Published: 3/3/11 |

Differences in browsers on the BlackBerry smartphone
For information on how to use the browser on the BlackBerry® smartphone, see the usability video in the Additional Information Section. Depending on the wireless service provider and…
ID: KB03892 | Published: 3/3/11 |

How to read the PIN message, SMS text message and call logging file
Log files containing data from saved personal identification number (PIN) messages, Short Message Service (SMS) text messages, and calls can be turned on for auditing. You…
ID: KB11742 | Published: 3/3/11 |

Errors reported when attempting to push data through the BlackBerry MDS-CS to a BlackBerry smartphone
In an environment where a third party application server pushes data to BlackBerry® smartphones by way of a BlackBerry Mobile Data Service…
ID: KB15579 | Published: 3/3/11 |

How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process
Complete one of the following procedures, appropriate for the BlackBerry Enterprise Server version in use: BlackBerry…
ID: KB11632 | Published: 3/3/11 |

During BlackBerry Enterprise Server installation the installer is unable to verify the Microsoft Exchange Mailbox for the Service Account
When the BlackBerry® Enterprise Server is installed and Microsoft® Active Directory® authentication is…
ID: KB21663 | Published: 3/3/11 |

How to audit the administration functions of the BlackBerry Enterprise Server
The BlackBerry® Domain Administration History Reporting Tool in the BlackBerry® Enterprise Server Resource Kit can be used to create reports about changes to the…
ID: KB17893 | Published: 3/3/11 |

How to troubleshoot SRP connectivity issues
Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: 1) Run the BlackBerry Enterprise Server BBSRPTest.exe tool. 2) Locate the Network Access Node. 3)…
ID: KB02068 | Published: 3/3/11 |

How to install and set up SNMP for the BlackBerry Monitoring Service
To install the Simple Network Management Protocol (SNMP) for the BlackBerry® Monitoring Service from Windows Server® 2003, complete the following steps: 1) In the Windows®…
ID: KB12855 | Published: 3/3/11 |

How to import and export an IT policy
Using the BlackBerry Administration Service Exporting an IT policy To export an IT policy from the BlackBerry Configuration Database using the BlackBerry Administration Service, complete the following…
ID: KB11988 | Published: 3/3/11 |

Issues with the BlackBerry Enterprise Server when using a Windows Server 2008 Global Catalog Server – NSPI Bind Limit exceeded
In an environment using exclusively, or a majority of, global catalog servers on Windows Server® 2008, it is…
ID: KB17325 | Published: 3/3/11 |

“License key exceeds limit” error message appears when adding BlackBerry smartphone users to the BlackBerry Enterprise Server
When adding BlackBerry smartphone user accounts to the BlackBerry Enterprise Server, the following error message…
ID: KB11318 | Published: 3/3/11 |

How to create assign view and send IT policies
IT policies are used to control the behavior of BlackBerry smartphones assigned to the BlackBerry Enterprise Server. IT policies cover a wide range of smartphone functions, including passwords,…
ID: KB02022 | Published: 3/3/11 |

How to disable email redirection for a single BlackBerry smartphone user on the BlackBerry Enterprise Server
To disable email redirection for a single BlackBerry® smartphone user, complete the following steps depending on the version of the…
ID: KB11841 | Published: 3/3/11 |

BlackBerry Monitoring Service console not displaying the web page, but all services are running
When attempting to connect to the BlackBerry Monitoring Service web console, the browser returns an error similar to “Internet Explorer cannot…
ID: KB25402 | Published: 3/3/11 |

How to configure a maximum number of days for BlackBerry Enterprise Server debug log files
BlackBerry Enterprise Server log files can be used to identify and troubleshoot problems with the BlackBerry Enterprise Server and its components….
ID: KB10345 | Published: 3/2/11 |

How to regenerate encryption keys on a BlackBerry smartphone activated on a BlackBerry Enterprise Server
To regenerate an encryption key over the wireless network, complete the following steps: Note: The Compressed Multipurpose Internet…
ID: KB10836 | Published: 3/2/11 |

How to add users to a group in the BlackBerry Administration Service using an input file
Within the BlackBerry® Administration Service, administrators have the ability to import users, in bulk, to groups. This allows for a more streamlined…
ID: KB20714 | Published: 3/2/11 |

What are the transaction error messages
An X appears beside an email message sent from a BlackBerry® smartphone operating on a GPRS network. The Message Status field contains a transmission error to identify the problem. The following table…
ID: KB02960 | Published: 3/2/11 |

Wireless Calendar Synchronization is disabled on the BlackBerry smartphone after migrating users with BlackBerry Enterprise Transporter
Wireless Calendar Synchronization is disabled on the BlackBerry smartphone after migrating users with…
ID: KB25068 | Published: 3/2/11 |

Support for Google Apps Connector
Google® has created a connector that allows the BlackBerry® Enterprise Server to connect with the Google Apps mail platform. Google Apps Connector is being supported by Google, however Research In Motion…
ID: KB21486 | Published: 3/2/11 |

Unable to configure public contact folder synchronization in the BlackBerry Administration Service console
When the Email link under BlackBerry Solution Topology > BlackBerry Domain > Component View is clicked, the Bl ackBerry®…
ID: KB21072 | Published: 3/2/11 |

How to turn on global catalog referrals for a Microsoft Exchange Server
BlackBerry® smartphone users experience messaging delays or stoppage due to a global catalog server going offline. · BlackBerry® Enterprise Server 4.1 to 5.0 SP2 ·…
ID: KB16118 | Published: 3/2/11 |

Deployment jobs are not created after a software configuration is applied to a BlackBerry smartphone user
When a software configuration is created to wirelessly deploy an application and is applied to a BlackBerry® smartphone user, no…
ID: KB21161 | Published: 3/2/11 |

How to verify Public Folder Store permissions for Microsoft Exchange 2007 using Microsoft Active Directory Sites and Services
The Microsoft® Active Directory® Sites and Services can be used to verify the Public Folder Store permissions on…
ID: KB20590 | Published: 3/2/11 |

BlackBerry Messaging Agents experience No Response threads due to Critical Section deadlock in BBAttachExtension resulting in messaging delays
The BlackBerry® smartphone may experience delays in receiving messages. No Response threads may…
ID: KB20128 | Published: 3/2/11 |

Random BlackBerry smartphones fail to start and “MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears in BlackBerry Messaging Agent and Application logs due to Microsoft Exchange 2010 Throttling Policy
By default, client throttling is…
ID: KB20608 | Published: 3/2/11 |

“Refresh new BlackBerry Device Software bundles list” returns no software bundles in the BlackBerry Administration Service
No BlackBerry® Device Software bundles are returned when the Refresh new BlackBerry Device Software bundles list…
ID: KB20171 | Published: 3/2/11 |

How to enable BlackBerry S/MIME support package with the BlackBerry Administration Service settings
In order to enable and use S/MIME protection on a BlackBerry® smartphone the device must have the BlackBerry S/MIME support package…
ID: KB25677 | Published: 3/2/11 |

Users are unable to start with error “OpenMsgStore (0x80040204) failed”
After using IEMSTest or any other MAPI-related tool, we see a failure in the MAGT logs in the BlackBerry Enterprise Server with the (0x80040204) or…
ID: KB24989 | Published: 3/2/11 |

Unable to remove BlackBerry MDS Integration Service from BlackBerry Administration Service When attempting to remove a previously uninstalled instance of BlackBerry MDS Integration Service, the BlackBerry Administration Service session…
ID: KB25045 | Published: 3/2/11 |

Unable to add a user account to an administration role
On the computer hosting the BlackBerry Configuration Database, the Security Administrator role is added to the BlackBerry Enterprise Server service account automatically. When trying to…
ID: KB10322 | Published: 3/2/11 |

The application control policy causes a BlackBerry smartphone to reboot after migrating from BlackBerry Enterprise Server 4.1.x to 5.0.x with the BlackBerry Enterprise Transporter.
When migrating a BlackBerry® smartphone from BlackBerry®…
ID: KB24405 | Published: 3/1/11 |

Meeting invitations from a Microsoft Exchange BlackBerry smartphone user cannot be properly updated by a Domino BlackBerry smartphone user
When a meeting invitation is sent from a Microsoft Exchange BlackBerry smartphone user to an IBM…
ID: KB20151 | Published: 3/1/11 |

“HTTP Error 503: Service Unavailable” appears when a web page is browsed on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to open a web page using the browser on the BlackBerry smartphone, the following error…
ID: KB04828 | Published: 3/1/11 |

“Connection Pool is being reinitialized” appears repeatedly in the BlackBerry Policy Service logs
If the network connection between the BlackBerry® Enterprise Server and the Microsoft® SQL Server® is broken, even if for a short period of…
ID: KB24320 | Published: 3/1/11 |

September 2010 Daylight Savings Time update
The September 2010 Daylight Savings Time (DST) update is cumulative and includes updates to the following time zones: Country Time Zone DST Start DST End Kazakhstan Astana (GMT +6) DST has been…
ID: KB24267 | Published: 3/1/11 |

Error 10054 during SRP disconnection
When the BlackBerry® Enterprise Server has SRP disconnection issues, the following log lines may appear in the BlackBerry Router log. [30000] (MM/DD HH: MM:SS.MMM):{0x1668}…
ID: KB00339 | Published: 3/1/11 |

Use Auto Signature or Out Of Office reply options on the BlackBerry smartphone are missing or non-functional
BlackBerry® Enterprise Server 4.1 to 5.0 · BlackBerry smartphone · DT612970 There is incorrect data in the Desktop [CMIME] or…
ID: KB24327 | Published: 3/1/11 |

How to run Microsoft SQL Server maintenance jobs for the BlackBerry Configuration Database
Important: If the BlackBerry Configuration Database is hosted by a Microsoft® SQL Server® 2005 Express edition, see KB14017…
ID: KB04426 | Published: 3/1/11 |

How to switch BlackBerry Enterprise Server service accounts
To change the BlackBerry Enterprise Server service account for the BlackBerry Enterprise Server for Microsoft Exchange, complete the following tasks: Summary of Tasks 1) Create a…
ID: KB04293 | Published: 3/1/11 |

How to enable Debug or Dev logging for BlackBerry Collaboration Service
The settings to enable advanced logging for the BlackBerry Collaboration Service are stored in the rimpublic.property file. For BlackBerry Enterprise Server 4.1, this…
ID: KB04939 | Published: 3/1/11 |

“The user has existing deployment tasks that have not completed.” is returned when moving users between BlackBerry Enterprise Servers
The user has existing deployment tasks that have not completed is returned when moving users between…
ID: KB24591 | Published: 3/1/11 |

How to change the types of events recorded in the Event Log
The Windows Event Log records events from the system, security, and application logs. In the Windows Registry, the EventLogLevel DWORD Value determines which types of events are…
ID: KB04342 | Published: 3/1/11 |

Unable to log in to the BlackBerry Monitoring Console
“The application has encountered a system error” is displayed on screen when trying to log in to the BlackBerry® Monitoring Console. After failing to log in to the BlackBerry Monitoring…
ID: KB24347 | Published: 3/1/11 |

How to delay email processing to allow email messages to be scanned by antivirus or anti-spam software before being delivered to the BlackBerry smartphone
If antivirus or anti-spam software scans an email message after the BlackBerry®…
ID: KB00139 | Published: 3/1/11 |

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