#Exchange2010
KB Articles
Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.
“Error writing to database” is displayed after clicking on “Start Services” when installing the BlackBerry Enterprise Server
Error writing to database is displayed after clicking on Start Services when installing the BlackBerry® Enterprise…
ID: KB26624 | Published: 5/31/11 |
BlackBerry Policy Service stops polling the database for new requests
The BlackBerry® Policy Service stops checking the database for any new requests to be processed. This causes the delivery of items such as IT Policy, or Application…
ID: KB21529 | Published: 5/30/11 |
Non-responsive worker threads in BlackBerry Messaging Agent when processing e-mail with large attachment
When a user sends an e-mail with very large attachment(s) (approximately 1GB) from a 3rd party mail client (such as Microsoft® Outlook®…
ID: KB20172 | Published: 5/30/11 |
How to use the handheld cleanup tool when moving mailboxes in Microsoft Exchange
The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft® Exchange Server to another Microsoft Exchange Server. If the mailbox was moved…
ID: KB00140 | Published: 5/30/11 |
Messages sent from BlackBerry devices are duplicated after Exchange 2010 SP1 is upgraded to Rollup Update 3
Messages sent, replied to and forwarded from the BlackBerry® smartphone are duplicated in sent items on the BlackBerry smartphone…
ID: KB26144 | Published: 5/27/11 |
BlackBerry Enterprise Transporter tool causes WLAN configuration duplication on destination BlackBerry Enterprise Server
When using the BlackBerry® Enterprise Transporter tool to move BlackBerry® smartphone users with WLAN configurations…
ID: KB27124 | Published: 5/27/11 |
CalHelper process consumes very high CPU utilization and requires manual process termination to exit
After installing or upgrading to Microsoft® Exchange Server MAPI Client and Collaboration Data Objects (CDO) 1.2.1 bundle 6.5.8165.0,…
ID: KB23131 | Published: 5/27/11 |
How to change the Sender Address field when sending messages to users from the BlackBerry Administration Service
By default, the Sender Address when using the ‘Send Message to User’ function, will be admin@yourcompanydomain.com. To change…
ID: KB26020 | Published: 5/27/11 |
How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server
This article describes how to set a BlackBerry® smartphone user to a static mailbox agent ID. To assign a BlackBerry smartphone user to a…
ID: KB12766 | Published: 5/26/11 |
Recommended configuration for SRP connections through a proxy
The current BlackBerry® Infrastructure for Server Routing Protocol (SRP) connections is configured such that there are two different entry points, each with its own Internet…
ID: KB19236 | Published: 5/26/11 |
How to create an administrator account for the BlackBerry Administration Service
To create a BlackBerry® Administration Service account, perform the following steps: 1) In the BlackBerry® Administration Service, on the BlackBerry so lution…
ID: KB22415 | Published: 5/26/11 |
HTML content in email messages for BlackBerry smartphones
For BlackBerry® Device Software 4.5 to 6.0, HTML formatted content is supported on the BlackBerry® smartphone if the email account is integrated with the BlackBerry® Internet Service…
ID: KB04043 | Published: 5/26/11 |
“The application has encountered a system error. Please report this error to the System Administrator” appears when accessing the BlackBerry Administration Service login screen
When the login screen for the BlackBerry® Ad ministration…
ID: KB19920 | Published: 5/26/11 |
Decryption errors when receiving BlackBerry Messenger messages from certain users
Background The BlackBerry® Messenger application uses the existing personal identification number (PIN) messaging technology to send and receive messages from…
ID: KB04914 | Published: 5/26/11 |
BlackBerry account appears twice in BlackBerry Administration Service console when added as an administrator prior to being moved via BlackBerry Enterprise Transporter Tool
During migration, administrators with accounts on BlackBerry®…
ID: KB20098 | Published: 5/26/11 |
Unable to push/deploy the S/MIME support package through software configuration: “The application net.rim.blackberry.secureemail.smime version Unknown is missing.”
Pushing the SMIME Support Package through a software configuration fails…
ID: KB22623 | Published: 5/26/11 |
Error message “RIMDeviceManager.exe – unable to locate component” when starting up the BlackBerry Administration Service
The following error may occur when the BlackBerry Administration Service is started for the first time:…
ID: KB25458 | Published: 5/26/11 |
‘Request could not be completed’ error displayed after clicking “View group membership” option in BAS
An administrator user with enough access granted is unable to view the membership list for a group. This happens when the “View User”…
ID: KB27007 | Published: 5/26/11 |
“The request could not be completed” is seen when attempting to remove an Application Control Policy
When navigating in the BlackBerry® Administration Service interface to Software, Manage application control policies for unlisted…
ID: KB27087 | Published: 5/26/11 |
HTML emails replied from the BlackBerry Smartphones appear blank to recipient’s Outlook.
When a BlackBerry® user replies to a HTML email using their BlackBerry® smartphone the recipient will not be able to see the Body of the reply in…
ID: KB27100 | Published: 5/26/11 |
Delegate’s email address is shown instead of the original mail owner when forwarding or replying to an email that was sent by the delegate using the Sent on Behalf feature in Microsoft Outlook
If a delegate sends an email message using…
ID: KB21996 | Published: 5/26/11 |
Unable to log in to the BlackBerry Administration Service web console when running a mixed Windows Server 2003 and 2008 domain controller environment
The issue occurs due to differences of Kerberos™ encryption requirements for a W indows…
ID: KB18186 | Published: 5/26/11 |
After attempting to send an email message from the BlackBerry®…
ID: KB04422 | Published: 5/26/11 |
BlackBerry Messaging Agent start up process hangs during MAPI Subsystem Initialize process During start-up, the BlackBerry® Messaging Agent (MAGT) logs display the following log lines: [30054] (06/14 10:08:03.229):{0x970} Starting Message…
ID: KB23867 | Published: 5/26/11 |
The BlackBerry Administration Service page does not open due to an invalid “web.keystore” file
The BlackBerry® Administration Service page cannot be displayed. The BlackBerry Administration Service Application Server service is continuously…
ID: KB18260 | Published: 5/26/11 |
HTML emails replied from the BlackBerry Smartphones appear blank to recipient’s Outlook.
When a BlackBerry® user replies to a HTML email using their BlackBerry® smartphone the recipient will not be able to see the Body of the reply in…
ID: KB27100 | Published: 5/26/11 |
Migrate BlackBerry smartphone users between two Microsoft Exchange organizations
BlackBerry® Enterprise Server information cannot be maintained when migrating Microsoft® Exchange mailboxes from a Microsoft Exchange 5.5, 2000, or 2003…
ID: KB02060 | Published: 5/24/11 |
“MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears and the BlackBerry Enterprise Server is unable to start some or all BlackBerry smartphones
While the BlackBerry® Enterprise Server services are started, the BlackBerry Mes saging…
ID: KB20066 | Published: 5/24/11 |
How to remove BlackBerry MDS Integration Service from a BlackBerry 5.0 Domain
Follow these steps in order to properly remove a BlackBerry® component like the BlackBerry® MDS Integration Service from a BlackBerry® Enterprise Server: 1) If…
ID: KB25044 | Published: 5/24/11 |
Unable to import IT policies to the BlackBerry Enterprise Server 5.0 SP2 using the Blackberry Administration Service console
When exporting IT polices from a BlackBerry® Enterprise Server 5.0 SP1 and then attempting to import it to a…
ID: KB23664 | Published: 5/24/11 |
How to configure administrative roles to manage specific groups only
To configure administrative roles to manage specific groups only, perform the following steps: 1) In the BlackBerry® Administration Service, on the BlackBerry solution…
ID: KB24196 | Published: 5/24/11 |
Unable to see a new instance of the BlackBerry Enterprise Server in th
e BlackBerry Administration Service
A new BlackBerry® Enterprise Server instance is installed in an existing BlackBerry domain with a running BlackBerry Administration…
ID: KB21914 | Published: 5/24/11 |
Calendar item disappears from organizer Outlook and BlackBerry smartphone, when delegate invites a DL of which both delegate and organizer are members
When a delegate creates a calendar invitation, selecting a distribution list of which…
ID: KB25530 | Published: 5/24/11 |
How to change disposition for an application from “Required” to “Optional” in the Software Configuration
There are situations where disposition for a wirelessly deployed third party application needs to be changed. If the application was…
ID: KB25427 | Published: 5/24/11 |
How to retrieve extended information for an SNMP service
When creating a custom SNMP monitoring tool, OID is required. The OID is a numeric value with the following format . 1.3.6.1.4.1.3530.6.7.10.10.15.1.2 and it represents the item which…
ID: KB24800 | Published: 5/24/11 |
Meetings invite for BlackBerry smartphone users show Invitees User name rather than Display Name.
This issue is caused by a correction that was done to fix another issue addressed in KB14757…
ID: KB19497 | Published: 5/24/11 |
When selecting Turn Power Off on a BlackBerry smartphone the scheduled time for the smartphone to power on does not match the Auto On/Off settings
When selecting Turn Power Off on a BlackBerry® smartphone, the scheduled time for the…
ID: KB19373 | Published: 5/24/11 |
“Please run Setup.exe to complete the installation before launching the BlackBerry Server Configuration Panel” after upgrading BlackBerry Enterprise Server
After applying a Service Pack to the BlackBerry® Enterprise Server, the BlackBerry…
ID: KB10253 | Published: 5/24/11 |
Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology
A BlackBerry® smartphone has the ability to connect over a Wi-Fi® connection to the BlackBerry® Infrastructure, invoking a least-cost…
ID: KB24611 | Published: 5/24/11 |
Incorrect Microsoft SQL Server information appears in the BlackBerry Manager
After migrating the BlackBerry® Configuration Database to a remote Microsoft SQL Server, the BlackBerry Manager still shows the NetBIOS name of the previous…
ID: KB14562 | Published: 5/24/11 |
Insufficient CALHelperWS permissions result in errors in CALH log
The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft® Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:…
ID: KB19603 | Published: 5/24/11 |
How to install or remove the Database Notification System from a remote Microsoft SQL Server
During an installation of the BlackBerry® Enterprise Server, where the BlackBerry Configuration Database is installed locally, a custom event-based…
ID: KB11716 | Published: 5/24/11 |
How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server 4.0 to 5.0
This article explains how to locate and change the SRP ID and SRP Authentication Key using the BlackBerry® Administration Service. …
ID: KB04744 | Published: 5/24/11 |
How to allow Enterprise Activation traffic for a BlackBerry Enterprise Server behind a firewall
To establish a correct Enterprise Activation or ETP connection when the Blackberry® Enterprise Server or BlackBerry® Desktop Redirector software…
ID: KB16378 | Published: 5/24/11 |
How to install or upgrade the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
To update a previous MAPI client to Microsoft Exchange Server MAPI Client and CDO version 1.2.1 To update to the Mic rosoft®Exchange…
ID: KB15779 | Published: 5/24/11 |
BlackBerry Collaboration Service starts and stops
The BlackBerry® Collaboration Service starts and stops within approximately 30 seconds. The following log lines appear in the BBIM debug log: : : : : : : : : : : : : : · BlackBerry®…
ID: KB25289 | Published: 5/24/11 |
Reconciliation issues are seen in BlackBerry Administration Service after upgrading to BlackBerry Enterprise Server 5.0 SP3
It has been discovered that if BlackBerry® Enterprise Server 5.0 is upgraded to BlackBerry Enterprise Server 5.0 SP3…
ID: KB26461 | Published: 5/24/11 |
How to use the Device Agent Rebuild Tool to update the BlackBerry Configuration Database with current information when experiencing application deployment is
sues
The BlackBerry® smartphone might not correctly report information about the…
ID: KB22429 | Published: 5/24/11 |
The installer splash screen hangs for a long time when installing BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3
Long delays may be experienced when performing a new install or when applying the maintenance release patches to the…
ID: KB25575 | Published: 5/24/11 |
“The username, password, or domain is not correct. Please correct the entry” error is displayed when trying to log in to BlackBerry Administration Service using Microsoft Active Directory authentication
While attempting to log in to the…
ID: KB19200 | Published: 5/24/11 |
How to manage BlackBerry device software using the BlackBerry Administration Service
1) Download and install the BlackBerry® Device Software versions that need to be made available on the BlackBerry® Enterprise Server. 2) Share the Research…
ID: KB19198 | Published: 5/24/11 |
The BlackBerry Administration Service cannot be removed when running the setup application a second time
After installing BlackBerry® Enterprise Server, the BlackBerry Administration Service cannot be removed when running the setup…
ID: KB25579 | Published: 5/24/11 |
BlackBerry Administration Service is slow and non-responsive
The BlackBerry® Administration Service is very slow to respond and the following lines appear in the BlackBerry Administration Service Application Server (BAS-AS) log:…
ID: KB19279 | Published: 5/24/11 |
Firewall and connection requirements for the BlackBerry Enterprise Server
To establish a connection when the BlackBerry® Enterprise Server is behind a firewall, verify the following information: On the firewall, verify that port 3101 is…
ID: KB03735 | Published: 5/24/11 |
How to request a TLS certificate to allow the BlackBerry Collaboration Service to communicate with Microsoft Office Communicator Server 2007 R2 or 2010
As of BlackBerry® Enterprise Server 5.0 SP3, the BlackBerry Collaboration Service uses…
ID: KB24960 | Published: 5/24/11 |
How to use Loader.exe and the resettofactory command to restore a BlackBerry smartphone to factory default settings from the BlackBerry Enterprise Server
Resettofactory is a command of Loader.exe and it returns a BlackBerry® smartphone…
ID: KB21918 | Published: 5/24/11 |
How to import IT policy rule definitions for PlayBook
The attached file below contains several new IT Policies to support the BlackBerry® PlayBook™. Descriptions of these policies are below: Enable BlackBerry Bridge This policy can be found…
ID: KB26294 | Published: 5/24/11 |
Unable to view filed email messages
The BlackBerry® smartphone user cannot view email messages that have been filed in a folder on the BlackBerry smartphone user’s mailbox on the messaging server. · BlackBerry® Enterprise Server for…
ID: KB10425 | Published: 5/19/11 |
Error “MAPI error 8004010f” appears when the Microsoft Exchange permissions or Mapi32.dll need to be updated
The Windows® Application logs and the BlackBerry® Enterprise Server logs on the computer hosting the BlackBerry Enterprise Server…
ID: KB10212 | Published: 5/18/11 |
BlackBerry Server disconnects from the SQL configuration database and Exchange Information Store at the same time
· BlackBerry® Enterprise Server 4.1 SP7 · Microsoft® Exchange Server · Microsoft® SQL Server® Some backup solutions that send…
ID: KB25257 | Published: 5/18/11 |
Pending internal events and or reconciliation events count are increasing and the BBAS-AS logs are growing abnormally large
Within the BlackBerry® Administration Service console an administrator may observe the Pending Internal Events and…
ID: KB25726 | Published: 5/18/11 |
How to locate the BlackBerry Resource Kit log files
This knowledge base article is intended to assist BlackBerry® Enterprise Server administrators with locating the logs generated when th BlackBerry Enterprise Transporter 4.1 to 5.0 64-bit…
ID: KB17002 | Published: 5/18/11 |
How to replace a self-signed SSL certificate with a custom certificate after the installation of BlackBerry Administration Service
Log into the server as the BlackBerry® Enterprise Server service account and complete the following tasks to…
ID: KB12887 | Published: 5/18/11 |
Unable to remove Software Configuration from the BlackBerry Administration Service
The BlackBerry® Administrator is unable to delete a Software Configuration from the BlackBerry Ad
ministration Service as it appears to be assigned to a…
ID: KB25360 | Published: 5/18/11 |
How to use the BlackBerry Calendar Synchronization Tool (Traittool.exe)
For BlackBerry Enterprise Server 4.1. SP6 and 5.0 How to enable the TraitTool for a single BlackBerry® smartphone user and verify the process was started and completed…
ID: KB18548 | Published: 5/18/11 |
BlackBerry smartphone stops responding at the “Waiting for Services” stage during an enterprise activation
During the wireless enterprise activation process, the BlackBerry® smartphone stops responding and displays the following message:…
ID: KB04327 | Published: 5/18/11 |
How to move from a Microsoft SQL Server Desktop Engine (MSDE) database to a Microsoft SQL Server database
To move from a Microsoft® SQL Server® Desktop Engine (MSDE) database to a Microsoft SQL Server database, complete the following…
ID: KB12247 | Published: 5/18/11 |
Redirection status displays Disabled in BlackBerry Manager even though redirection is turned on
BlackBerry® smartphone user redirection status is displayed as Disabled instead of Enabled even though redirection has been turned on. ·…
ID: KB11170 | Published: 5/18/11 |
” appears on Windows Event logs and BlackBerry MDS Connection Service logs after upgrading to BlackBerry Enterprise Server 5.0 SP2 and SP3
After upgrading to BlackBerry® Enterprise…ID: KB25239 | Published: 5/18/11 |
BlackBerry Enterprise Server for Applications fixes for Oracle Beehive Collaboration solution
Oracle® Beehive Collaboration Software is a suite of enterprise class applications such as email, calendar, tasks and other collaboration tools. …
ID: KB26987 | Published: 5/18/11 |
Allow multiple versions of an application to be available when white-listing applications with a software configuration
In BlackBerry® Enterprise Server 5.0 to 5.0 SP2, multiple versions of an application can be added to a software…
ID: KB25478 | Published: 5/18/11 |
How to troubleshoot SRP connectivity issues
Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: 1. Run the BlackBerry Enterprise Server BBSRPTest.exe tool. 2. Locate the Network Access…
ID: KB02068 | Published: 5/18/11 |
How to use the BBSRPTest.exe to test the SRP connection on the BlackBerry Enterprise Server
Use the BBSRPTest.exe utility to test the Server Routing Protocol (SRP) network connectivity for the BlackBerry® Enterprise Server. The…
ID: KB00804 | Published: 5/18/11 |
Error “Unknown error encountered” when attempting to open an attachment from a BlackBerry smartphone
When any BlackBerry® smartphone user on the BlackBerry Enterprise Server attempts to open any attachments, the BlackBerry smartphone…
ID: KB19439 | Published: 5/16/11 |
Users fail to start and the BlackBerry Messaging Agent logs show “Failed to get company name, restarting user”
On a BlackBerry® Hosting Server Environment, the Lightweight Directory Access Protocol (LDAP) Company field is usually enabled….
ID: KB20435 | Published: 5/16/11 |
Supported configuration for HTTPS
SSL/TLS encryption is supported over Hypertext Transfer Protocol (HTTP) on the BlackBerry® Enterprise Server and BlackBerry® smartphones. Depending on the configurations and installation of your…
ID: KB19826 | Published: 5/16/11 |
Unable to open .mp3 as attachment when the BlackBerry Attachment Service is on Server 2008
Users are unable to open .mp3 attachments on BlackBerry® smartphones when the BlackBerry Attachment Service is installed on Windows Server® 2008. ·…
ID: KB22953 | Published: 5/16/11 |
How to configure the flow control settings on a BlackBerry Enterprise Server
The following two settings control how the flow of data is transmitted to a BlackBerry smartphone from the BlackBerry® Mobile Data System Connection Service: ·…
ID: KB19894 | Published: 5/16/11 |
Rebroadcast trap message sent from BlackBerry Monitoring Service
The BlackBerry® Monitoring Service continually resends notification messages with the following Subject and body: Rebroadcast trap (V1) for server From : Uptime :…
ID: KB23683 | Published: 5/16/11 |
How to permit a BlackBerry device that has content protection turned on to run debugging tools and to generate debug logs
IT policy rules can be used to permit a Blac kBerry® smartphone that has content protection turned on to run debugging…
ID: KB20377 | Published: 5/16/11 |
Unable to remove the BlackBerry MDS Integration Service
The process of removing the BlackBerry® Mobile Data System Integration Service from the BlackBerry® Domain consists of two steps: 1) Removing the BlackBerry MDS Integration Service…
ID: KB24202 | Published: 5/16/11 |
Random BlackBerry smartphone users are unable to send and receive emails in a Microsoft Exchange 2010 messaging environment
Random BlackBerry® smartphone users might fail to start if the number of connections to the Microsoft® Exchange…
ID: KB23479 | Published: 5/16/11 |
Pending messages are not delivered to the BlackBerry Smartphone after an SRP expires
Temporary SRP’s (example: Txxxxxxxx) are meant for testing BlackBerry® Enterprise Server and in some migration scenarios. They are unique in that they have…
ID: KB19970 | Published: 5/16/11 |
How to manage wireless message reconciliation on a BlackBerry Enterprise Server
The BlackBerry® Enterprise Server reconciles message moves, deletions, and indicators for read and unread messages between BlackBerry® smartphones and the…
ID: KB20044 | Published: 5/16/11 |
“Invalid license keys” appears when a new enterprise license key is added through the BlackBerry Administration Service
After the BlackBerry® Enterprise Server is updated from Small Business Edition and an enterprise license key is added,…
ID: KB18732 | Published: 5/16/11 |
How to locate the SRP ID and SRP Authentication Key
The Server Routing Protocol Identifier (SRP ID) and SRP Authentication Key can be found in the following locations: · In the BlackBerry® Configuration Database · In the cached property…
ID: KB02632 | Published: 5/16/11 |
BlackBerry Administration Service is unable to resolve an application for a specific BlackBerry smartphone software version
A third party application was successfully added to a repository and pushed to several BlackBerry® devices. The…
ID: KB22067 | Published: 5/16/11 |
“The user has existing deployment tasks that have not completed.” is returned when moving users between BlackBerry Enterprise Servers
The user has existing deployment tasks that have not completed is returned when moving users between…
ID: KB24591 | Published: 5/16/11 |
“Username, Password or Domain is not correct. Please correct entry” is displayed when attempting to log in to BlackBerry Administration Service using Microsoft Active Directory authentication
Intermittent failures occur when logging into…
ID: KB24645 | Published: 5/16/11 |
How to disable Exchange Web Services (EWS) on the BlackBerry Enterprise Server
In certain circumstances, the BlackBerry® Enterprise Server may be enabled for Microsoft® Exchange Web Services, even though Exchange Web Services may not be…
ID: KB24638 | Published: 5/16/11 |
How to locate the number of Forwarded Messages, Pending Data Packets, Expired Messages, Sent Messages, Filtered Messages and Messages Failed in the BlackBerry Administration Service
To find the number of Forwarded Messages, Pending Data…
ID: KB19822 | Published: 5/16/11 |
How to check if a BlackBerry smartphone can be used with a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express
Wireless service providers can activate a BlackBerry® smartphone on the wireless network with different data…
ID: KB21209 | Published: 5/16/11 |
“Named Pipes Provider: Could not open a connection to SQL Server [67]. “
When running CreateDB.exe, the following error occurs. [25000] (11/10 07:24:50.224):{0x314} Connec tionItem::ConnectToDB: COM Error 0x80004005 – Unspecified error -…
ID: KB20095 | Published: 5/16/11 |
How to update the BlackBerry Enterprise Server service account password
After the password for the BlackBerry® Enterprise Server service account has been changed in Microsoft® Active Directory®, complete the following steps: 1) In Windows®…
ID: KB05127 | Published: 5/16/11 |
How to generate a new web.keystore for the BlackBerry Monitoring Service
Run webGenKey.bat manually to generate the web.keystore file by completing the following steps: 1) Stop the following BlackBerry® Monitoring Services: · BlackBerry…
ID: KB24346 | Published: 5/16/11 |
Configuring ADPlus to troubleshoot hung threads and crashes in BlackBerryAgent.exe
ADPlus is · A tool included in the Debugging Tools for Windows part of the Windows Driver Kit · A console-based Microsoft® Visual Basic® script that uses the…
ID: KB19243 | Published: 5/16/11 |
Feature Enhancement to allow the ability to control “Browser Emulation”/”Browser Identification” via IT Policy
A Feature Enhancement to the BlackBerry® Enterprise Server 4.1 SP7 and 5.0 SP1 allow the ability to control Browser…
ID: KB17072 | Published: 5/16/11 |
Unable to open a document within the BlackBerry Browser
When browsing to a URL ending with a file extension indicating a document of some type (such as .doc, .rtf, anything non .html – e.g h ttp://www.blackbe rry.com/blackberry.rtf) the file…
ID: KB23060 | Published: 5/16/11 |
Padlock icon is seen next to BlackBerry smartphone configuration options are not editable
If a padlock icon is seen next to one or more of the following configuration items on the BlackBerry® smartphone then settings of these items…
ID: KB24492 | Published: 5/16/11 |
How to display more columns in BlackBerry Manager
The following additional columns are available in the Users tab in BlackBerry® Manager to help BlackBerry® Enterprise Server administrators audit their environment. Column Name Description…
ID: KB16333 | Published: 5/16/11 |
BlackBerry Administration Service requires access to BlackBerry.com
In BlackBerry® Enterprise Server 5.0, the BlackBerry® Administration Service automatically downloads certain information from BlackBerry.com. This information is used for…
ID: KB24932 | Published: 5/16/11 |
Meeting invitations received from external domains show as regular email messages on the BlackBerry smartphone
When a BlackBerry® smartphone user in a Microsoft® Exchange Server 2007 or 2010 environment receives a meeting invitation from an…
ID: KB20866 | Published: 5/16/11 |
No options listed under attached devices within the BlackBerry Administration Web Console
When attempting to view a BlackBerry® smartphone’s properties in the BlackBerry® Administration Service, when connected via USB, the options within…
ID: KB24530 | Published: 5/16/11 |
Free/busy lookups fail in an Exchange 2007 environment
Free/busy lookup will fail on BlackBerry® smartphones and the following error may be seen in the Microsoft® Messaging Agent log file: [Microsoft Exchange Server Information Store -…
ID: KB21477 | Published: 5/16/11 |
Certificate fetch requests fail with status code 407 when proxy mapping is enabled
When users try to fetch the status of certificates from Options, Security Options, Advanced Security Options, Certificates an “Internal Proxy provider e rror”…
ID: KB23181 | Published: 5/16/11 |
ID: KB24186 | Published: 5/16/11 |
How to enable extended BlackBerry Manager logging
Standard Logging levels for the BlackBerry® Manager can be changed in the BlackBerry Server Configuration panel Logging tab like many other BlackBerry Enterprise Server Log files. For…
ID: KB04314 | Published: 5/16/11 |
“User already exists on server, user can not be removed” is displayed when adding a BlackBerry smartphone user to a BlackBerry Enterprise Server
When adding a BlackBerry® smartphone user to the BlackBerry Enterprise Server, the following…
ID: KB10044 | Published: 5/16/11 |
The BlackBerry smartphone does not automatically send read receipts after upgrading to BlackBerry Enterprise Server 5.0
After upgrading to BlackBerry® Enterprise Server 5.0, the BlackBerry smartphone does not automatically send read…
ID: KB19173 | Published: 5/16/11 |
Unable to restore the BESMgmt SQL database
When restoring the BlackBerry® Enterprise Service Management database through Microsoft® SQL Server® Management Studio, the database cannot be restored. The error message “exclusive access could…
ID: KB26971 | Published: 5/16/11 |
Common issues with BlackBerry Collaboration Service, BlackBerry Instant Messaging Connector, and Enterprise Messenger
If the BlackBerry® Collaboration Service and the BlackBerry® Instant Messaging Connector are unable to connect to the…
ID: KB10692 | Published: 5/16/11 |
Changing the BlackBerry Enterprise Server NetBIOS name or IP address
The name given to the BlackBerry® Enterprise Server during installation is by default the network basic input/output system (NetBIOS) name of the computer on which the…
ID: KB11224 | Published: 5/16/11 |
How to prevent sent messages from redirecting to the BlackBerry smartphone
BlackBerry® Enterprise Server version 4.0 – 5.0 redirects email messages sent from the email application to the BlackBerry® smartphone by default. Even if you choose…
ID: KB03849 | Published: 5/16/11 |
BlackBerry smartphone experiences an Uncaught Exception when the content protection of master keys IT Policy is enabled
On the BlackBerry® Enterprise Server, the following IT Policy settings may be applied to a BlackBerry smartphone: ·…
ID: KB23467 | Published: 5/16/11 |
SMS message size and data coding
The maximum allowable number of characters in a Short Message Service (SMS) message depends on the data coding scheme set on the BlackBerry® smartphone. The following list reflects the maximum allowable…
ID: KB15293 | Published: 5/16/11 |
BlackBerry Enterprise supported mirroring modes
The recommended mirroring mode for the BlackBerry® Enterprise Server is High safety with automatic failover (synchronous) mode. There are two other mirroring modes available: · High…
ID: KB26149 | Published: 5/16/11 |
Email message text appears garbled when sent from the BlackBerry smartphone
Changing the input language mode of an email message, using the Alt+Enter key combination before the email message is sent, causes the outgoing message encoding to…
ID: KB22013 | Published: 5/16/11 |
Web-based BlackBerry Device Software updates
BlackBerry® smartphone users have the option of updating the BlackBerry Device Software on their BlackBerry smartphones using web-based technology available on the BlackBerry Device Software…
ID: KB16071 | Published: 5/13/11 |
Add and remove BlackBerry smartphone users from a BlackBerry Enterprise Server
To add a BlackBerry® smartphone user to a BlackBerry® Enterprise Server, perform the following steps: BlackBerry Enterprise Server 4.0 for Microsoft Exchange 1)…
ID: KB11638 | Published: 5/13/11 |
“Unsupported file type” is displayed on the BlackBerry smartphone when attempting to open PDF documents created by LiveCycle Designer
When attempting to open a PDF document on the BlackBerry® smartphone, or if the BlackBerry Attachment…
ID: KB20004 | Published: 5/13/11 |
Value-added applications for BlackBerry smartphones
The following applications are classed as value-added on BlackBerry® smartphones. BlackBerry® Enterprise Server administrators can deploy these applications using the application control…
ID: KB24317 | Published: 5/11/11 |
Query made using BlackBerry Resource Kit to BlackBerry Web Services to a group with more than 2000 users fails to complete
When a query is made using the BlackBerry Resources Kit to BlackBerry Web Services and the action being performed…
ID: KB26598 | Published: 5/11/11 |
“Test BAS call failed, BAS assignments unavailable” appears during user migration with Groups, IT policies, or software configurations assigned through BlackBerry Enterprise Transporter
The preview portion of the migration process of…
ID: KB17164 | Published: 5/11/11 |
How to refresh or update company directory information using the BlackBerry Administration Service
With the introduction of BlackBerry® Enterprise Server version 5.0, a reference to user information from the company directory is stored with…
ID: KB17400 | Published: 5/11/11 |
“Access Denied: Insecure SSL Request” appears when using the browser on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to access a website using the browser on the smartphone or attempts to log in to the Bla ckBerry®…
ID: KB15117 | Published: 5/11/11 |
Windows Server 2003 domain controller memory leak affects wireless calendar synchronization
Calendar items created on the BlackBerry® smartphone do not display in Microsoft® Outlook®; however, calendar items created in Microsoft Outlook do…
ID: KB03784 | Published: 5/11/11 |
Unable to receive service books and no entries are displayed on the Host Routing Table
The BlackBerry® smartphone is not receiving service books and displays no entries on the Host Routing Table after being registered over the wireless…
ID: KB12287 | Published: 5/11/11 |
“The application has encountered a system error” when trying log in to the BlackBerry Monitoring Service
The application has encountered a system error is displayed on screen when trying to log in to the BlackBerry® Monitoring Console….
ID: KB24347 | Published: 5/11/11 |
How to change the BlackBerry Collaboration Service to connect to a different collaboration environment
In order to properly install the BlackBerry® Collaboration Service to be able to communicate with any of the supported collaboration…
ID: KB26623 | Published: 5/11/11 |
IT policy disabling sending SMS & MMS, the “Text Messages” Icon in BlackBerry 6.0 will disappear
This is the expected behavior in BlackBerry® 6.0 and above, “Text Messages” Icon in BlackBerry 6.0 Home screen of the device will disa ppear,…
ID: KB26949 | Published: 5/11/11 |
Minimum Policy setting for BlackBerry Handheld to allow BlackBerry Bridge to function.
To allow the BlackBerry® Bridge application installed on the BlackBerry® smartphone to pair and function correctly with the BlackBerry® Playbook™. …
ID: KB26660 | Published: 5/11/11 |
What is the EWSTest.exe utility
The EWSTest.exe utility can be used to test the configuration of Active Directory and the Microsoft® Exchange Client Access Server for Exchange Web Service operations. The utility can be run standalone and is…
ID: KB26140 | Published: 5/11/11 |
Troubleshooting Java processes using jstack
Java® processes cannot be debugged using standard debugging tools (Userdump, DebugDiag, ADPlus, WindDBG etc) that you may be familiar with. Any process dump taken from a Java process using the…
ID: KB22836 | Published: 5/10/11 |
Unable to upgrade a third-party application using a software configuration
Using a software configuration to upgrade an existing application results in a failure status for the application installation task. The BlackBerry® Policy logs…
ID: KB25267 | Published: 5/10/11 |
Unable to see inline images in Rich Text Format messages on the BlackBerry smartphone
The BlackBerry® smartphone user receives an email message containing inline images composed in Microsoft® Outlook® using Rich Text Format. The inline…
ID: KB21830 | Published: 5/9/11 |
Unable to send or receive email after the user’s mailbox is moved to another Microsoft Exchange 2010 SP1 Server
When a Microsoft® Exchange mailbox is moved to a new Microsoft Exchange Server within a Client Access Server array the…
ID: KB25864 | Published: 5/9/11 |
Mail delays when using Microsoft Exchange 2010
There is an increasing trend with customers who are migrating to BlackBerry® Enterprise Server for Microsoft® Exchange 2010 and begin to experience extreme messaging delays. These delays can be…
ID: KB25654 | Published: 5/9/11 |
“The installation source for this product is not available. Verify that the source exists and that you can access it” appears during installation of Maintenance Release for BlackBerry Enterprise Server 5.0 SP1
Either of the following error…
ID: KB21633 | Published: 5/9/11 |
How to configure the BlackBerry Administration Service to support proxy authentication
In BlackBerry® Enterprise Server 5.0 Service Pack 3, the BlackBerry® Administration Service is capable of detecting a proxy server automatically, and is…
ID: KB25252 | Published: 5/9/11 |
“Error initializing system” error appears when starting BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 setup
When re-starting the BlackBerry® Enterprise Server 5.0 SP2 and 5.0 SP3 setup.exe, after the first installation attempt was…
ID: KB23428 | Published: 5/9/11 |
How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services
BlackBerry® Enterprise Server 5.0 has the ability to connect to Microsoft® Exchange Web Services for calendar functions. This replaces the need for the…
ID: KB20157 | Published: 5/9/11 |
“The transaction is not active!” is seen when running a command with the BlackBerry Enterprise Server User Administration Tool
When running a command using the BlackBerry® Enterprise Server User Administration Tool, the following error…
ID: KB26219 | Published: 5/9/11 |
Connecting a BlackBerry smartphone to BlackBerry Desktop Manager 6.0.1 disables wireless Calendar synchronization
Connecting a Blackberry® s martphone activated on BlackBerry® Enterprise Server 4.1 to BlackBerry® Desktop Manager 6.0 SP1…
ID: KB26183 | Published: 5/9/11 |
How to add users with the BlackBerry User Administration Service
The BlackBerry® User Administration Service can be used to do various administrative tasks like adding BlackBerry® smartphone users. Below is an example of how to add a…
ID: KB25307 | Published: 5/9/11 |
“STACK_OVERFLOW” exception unexpectedly terminates the “BlackBerryAgent.exe” process
The BlackBerryAgent.exe process might terminate unexpectedly, which will cause the BlackBerry® Controller to restart the process. Although no log lines are…
ID: KB21684 | Published: 5/6/11 |
How to locate the BlackBerry Enterprise Server Debug Logs
The default location of debug logs generated by various editions of the BlackBerry® Enterprise Server is: 64-bit server: C:Program Files (x86)Research In MotionBlackBerry…
ID: KB26684 | Published: 5/6/11 |
Calendar items disappear from BlackBerry smartphones after applying SP1 to Microsoft Exchange Server 2010
Calendar items disappear from BlackBerry® smartphones after Service Pack 1 is applied to Microsoft® Exchange Server 2010. This can be…
ID: KB23949 | Published: 5/6/11 |
Mail flow stops after 7 days of Enterprise Transport – Policy Service does not regenerate encryption keys due to ‘null’ KeyDate field
After a migration from BlackBerry® Enterprise Server 4.1 SP6 to BlackBerry Enterprise Server 5.0 SP1 using…
ID: KB24329 | Published: 5/5/11 |
Messages saved in a PST file are not reconciled with the BlackBerry smartphone
Email messages that are saved on a local computer from the Microsoft® Outlook® inbox to a Microsoft Outlook Personal Storage (PST) file remain on the Bl ackBerry®…
ID: KB13140 | Published: 5/5/11 |
BlackBerry Collaboration Service will not remain in the started state
When starting the BlackBerry® Collaboration Service, the service will not remain in the started state. · BlackBerry® Enterprise Server 5.0 SP1 In BlackBerry Enterprise…
ID: KB24583 | Published: 5/5/11 |
BlackBerry smartphone users are not able to log in to BlackBerry® Client for IBM® Lotus® Sametime®.
BlackBerry® smartphone users are not able to log in to BlackBerry® Client for IBM® Lotus® Sametime®. This issue may occur when an…
ID: KB04928 | Published: 5/5/11 |
How to perform an email reconciliation test
An email reconciliation test should be run if a BlackBerry® smartphone user reports email messages that have been opened, moved, or deleted in Novell® GroupWise®, Microsoft® Exchange, or IBM®…
ID: KB11714 | Published: 5/5/11 |
“Exceeded the maximum of 500 objects of type objtFolder” error message appears in the Application Event Log
The maximum number of open folder objects for a login is 500. · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry…
ID: KB20878 | Published: 5/5/11 |
How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server
In versions earlier than BlackBerry® Enterprise Server 4.0 SP3 HF2, email message prepopulation only occurred if the personal…
ID: KB04713 | Published: 5/5/11 |
“Upgrade Issues” prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3
When upgrading to BlackBerry® Enterprise Server 5.0 SP3, a prompt titled Upgrade Issues may appear that contains wording similar to the following: The…
ID: KB25012 | Published: 5/5/11 |
Hard deletes fail to reconcile when a client-side rule moves email messages to a PST
Hard deletes fail to reconcile when a client-side rule moves email messages to a PST file. The following may appear in the Messaging Agent (MAGT) log:…
ID: KB17420 | Published: 5/5/11 |
How to troubleshoot issues sending PIN messages from a BlackBerry smartphone
The BlackBerry® smartphone is unable to send a personal identification number (PIN) message. To troubleshoot the problem, complete the following steps: · Check the…
ID: KB02270 | Published: 5/5/11 |
Enterprise activation process stops at 11 percent when organizer data folder list is configured for “Device to Server”
When a BlackBerry® smartphone running BlackBerry Device Software 5.0 attempts to perform an Enterprise Activation, the…
ID: KB24052 | Published: 5/5/11 |
How to configure LDAP for the BlackBerry Enterprise Server
The LDAPDomain, LDAPSearch, LDAPport, LDApssl, LDAPALPSearch, and LDAPPIMSearchregistry entries are used to configure the Lightweight Directory Access Protocol (LDAP) for the…
ID: KB03193 | Published: 5/5/11 |
Visibility of the BCC field on the BlackBerry smartphone
The BCC or “Blind Carbon Copy” field may or may not be displayed within received email messages. The BCC field’s visibility on the Bla ckBerry® smartphone in a BlackBerry® Enterprise…
ID: KB24610 | Published: 5/5/11 |
How to use a password with an S/MIME encrypted message
In the S -MIME_Support_Pac kage_for_BlackBer ry®_smartphones-S ecurity_Technical _Overview…
ID: KB22659 | Published: 5/5/11 |
How to move a standby BlackBerry Enterprise Server instance to new hardware
To configure the BlackBerry® Enterprise Server for high availability, install a standby BlackBerry Enterprise Server on a separate computer from your organization’s…
ID: KB19485 | Published: 5/4/11 |
Securing BlackBerry smartphones in an organization’s environment for personal use and work use
An organization might want to permit BlackBerry® smartphone users to use BlackBerry smartphones for both personal use and work use. For example,…
ID: KB25462 | Published: 5/4/11 |
How to change the session timeout period within the BlackBerry Administration Service
The session time out can be modified by changing the session time out value in the web.xml file. 1) Login to the server with the Black Berry®…
ID: KB20570 | Published: 5/3/11 |
“Work data wipe is pending” prompt appears with a countdown on the BlackBerry smartphone
With the release of BlackBerry® device software 6 bundle 1478 or later, the ability for an administrator to remove only work related data for a…
ID: KB25053 | Published: 5/3/11 |
ID: KB26807 | Published: 5/3/11 |
Unable to add users from company directory
Administrators may notice newly created entries in the company directory are not imported into dbo.MSAddresses SQL table in a timely manner and when adding new users to the BlackBerry® Ent erprise…
ID: KB25476 | Published: 5/2/11 |
BlackBerry Smartphone receives an Internal Error 500 when attempting to download an application through the BlackBerry Mobile Data Service
When a BlackBerry® smartphone attempts to download an application through the BlackBerry® Mobile Data…
ID: KB26384 | Published: 5/2/11 |
Testing of Global Catalog Referrals
1) Log in to the BlackBerry® Enterprise Server as the service account. 2) Stop the BlackBerry Enterprise Server Services. 3) Make the changes in KB16118…
ID: KB25066 | Published: 5/2/11 |
BlackBerry Administration Service continually stops and restarts, after an operating system hotfix is applied
When certain Microsoft® hotfixes are applied to Windows Server® 2008 or Windows Server 2008 R2 before or after installation of the…
ID: KB23927 | Published: 5/2/11 |
“Certificate error – There is a problem with this website’s security certificate” error message appears in the browser when accessing the BlackBerry Administration Service web address
When logging in to the BlackBerry® Administr ation…
ID: KB20439 | Published: 5/2/11 |
Cached Exchange Mode in Microsoft Outlook creates duplicate email messages in the Sync Issues – Conflicts folder for BlackBerry Enterprise Server users
When Cached Exchange Mode is enabled in Microsoft® Outlook®, BlackBerry® smartphone…
ID: KB19222 | Published: 5/2/11 |
“HTTP Error 503: Service Unavailable” appears when a web page is browsed on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to open a web page using the browser on the BlackBerry smartphone, the following error…
ID: KB04828 | Published: 5/2/11 |
How to change the BlackBerry Configuration Database in BlackBerry Enterprise Server 5.0
In BlackBerry® Enterprise Server 4.0 and 4.1, the Change Database option is available in the BlackBerry® Server Configuration Panel. This option is no…
ID: KB18129 | Published: 5/2/11 |
How to turn enable wireless BlackBerry Device Software updates in the BlackBerry Administration Service
By default, wireless BlackBerry® Device Software updates are not turned on in the BlackBerry® Administration Service. You will not be…
ID: KB17402 | Published: 5/2/11 |
Disallow Third Party Application Downloads removes Add-on applications
The Disallow Third Party Application Downloads IT policy rule prevents a user from installing an third party application that is sent over a wireless network or…
ID: KB25826 | Published: 5/2/11 |
Random BlackBerry smartphones fail to start and “MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears in BlackBerry Messaging Agent and Application logs due
to Microsoft Exchange 2010 Throttling Policy
By default, client throttling is…
ID: KB20608 | Published: 5/2/11 |
What should be considered when choosing to install DBNS
Without any BlackBerry® smartphone user activity, the BlackBerry® Enterprise Server produces about 1500 query statements per hour. The number of query statements can be reduced by 50…
ID: KB21563 | Published: 5/2/11 |
BlackBerry smartphone users are unable to browse using the BlackBerry Browser or connect to the BlackBerry Collaboration Service
A secure connection password is not typed during the BlackBerry® Enterprise Server installation process. After…
ID: KB05338 | Published: 5/2/11 |
IT Policy Push will keep retrying after 4 hours when device is out of coverage during BlackBerry Enterprise Transporter Migration
It is a recommended best practice to have BlackBerry® smartphones turned on and in coverage when performing…
ID: KB25374 | Published: 5/2/11 |
HTTP Error 403 appears on the BlackBerry smartphone when using integrated authentication for the BlackBerry MDS Connection Service
HTTP Error 403 might appear on the BlackBerry® smartphone when the user browses to a web site. This might be…
ID: KB22634 | Published: 5/2/11 |
Data limitations for wireless calendar synchronization
When a calendar appointment is created on the BlackBerry® smartphone, the first 4096 characters entered in the notes field will be synchronized with the mail client. The *notes* field…
ID: KB04534 | Published: 5/2/11 |
BlackBerry Performance Monitor Counters are missing on Windows 64-bit Servers
BlackBerry® Performance Monitor (PerfMon) counters are not listed as available counters. · BlackBerry® Enterprise Server 5.0 SP2 · Windows® · Windows Server® 2003…
ID: KB21534 | Published: 4/29/11 |
IT policy changes not applied to user accounts immediately after upgrading to BlackBerry Enterprise Server software version 5.0
With the introduction of BlackBerry® Enterprise Server software version 5.0, a method of managing IT policies,…
ID: KB17245 | Published: 4/28/11 |
How to set the default Active Directory domain for BlackBerry Administration Service and BlackBerry Web Desktop Manager authentication
When logging in to the BlackBerry® Administration Service or BlackBerry® Web Desktop Manager the D omain…
ID: KB17695 | Published: 4/28/11 |
March 2011: Daylight Savings Time Update
The March 2011 Daylight Savings Time (DST) update is cumulative and includes updates to the following Time Zones: Country Time Zone DST Start DST End Chile* Santiago (GMT -4)* Midnight between…
ID: KB26202 | Published: 4/28/11 |
Intermittent inability to send Enterprise Activation emails through the BlackBerry Administration Service console.
When you create a new user and select Create a user with a generated activation password, the BlackBerry®Administration…
ID: KB26401 | Published: 4/28/11 |
How to configure the timeout limit for HTTP connections for BlackBerry smartphones in BlackBerry Enterprise Server version 5.0
The default timeout can be specified for how long a BlackBerry® MDS Connection Service waits for a BlackBerry®…
ID: KB24660 | Published: 4/28/11 |
How to switch BlackBerry Enterprise Server service accounts
To change the BlackBerry® Enterprise Server service account for the BlackBerry Enterprise Server for Microsoft® Exchange, complete the following tasks: Summary of Tasks 1) Create a…
ID: KB04293 | Published: 4/28/11 |
Issues with the BlackBerry Enterprise Server when using a Windows Server 2008 Global Catalog Server – NSPI Bind Limit exceeded
In an environment using exclusively, or a majority of, global catalog servers on Windows Server® 2008, it is…
ID: KB17325 | Published: 4/28/11 |
BlackBerry Administration Console is unavailable and the BAS-AS log shows “Error: The TDS protocol stream is not valid”
The BlackBerry® Administration Service Application Server (BAS-AS) keeps restarting while the following appears on the…
ID: KB19310 | Published: 4/28/11 |
Support for placing the BlackBerry Enterprise Server in the DMZ
Placing the BlackBerry® Enterprise Server in the demilitarized zone (DMZ) is neither recommended nor supported. If the BlackBerry Enterprise Solution is placed in the DMZ, a…
ID: KB12281 | Published: 4/28/11 |
How to resolve duplicate calendar entries on a BlackBerry smartphone
If calendar entries on the BlackBerry® smartphone are not reconciled correctly with the email applicat
ion, reset the calendar application on the smartphone to synchronize…
ID: KB04950 | Published: 4/28/11 |
How to automatically install the BlackBerry Web Desktop Manager client file on a user computer
To automatically install the BlackBerry® Web Desktop Manager client file on a BlackBerry® smartphone user’s computer, complete the following two…
ID: KB12995 | Published: 4/28/11 |
“Unable to Find user in AD” and/or “No Send AS permission” appears when running IEMSTest.exe
When IEMSTest.exe is run, Unable to find user in AD and/or a No Send As Permission error message is displayed in the IEMSTest.exe results. ·…
ID: KB24959 | Published: 4/28/11 |
Unable to connect to configuration database due to SQL server port bind failure
The BlackBerry® Dispatcher service fails to start, and error 5608 appears in the System Logs in Event Viewer. The following log lines may appear in the…
ID: KB24746 | Published: 4/28/11 |
Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry Device Software 6.0
When attempting to view intranet sites on a BlackBerry® smartphone with BlackBerry® Device Software 6.0, the site cannot be viewed and…
ID: KB24144 | Published: 4/28/11 |
Activation of a BlackBerry smartphone over the wireless network requires BlackBerry Enterprise Server provisioning
Wireless activation of the BlackBerry® smartphone on the wireless network is not successful. · BlackBerry® Enterprise Server…
ID: KB14536 | Published: 4/28/11 |
Warning message “Configuration Channel data will not be sent until key is generated” is logged in application log file.
After performing an in place upgrade on a BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP2, multiple warning messages…
ID: KB24264 | Published: 4/28/11 |
How to restrict BlackBerry cellular calling to Mobile Voice System work line only
Administrators can configure the BlackBerry® Mobile Voice System (MVS) server and BlackBerry® Enterprise Server (BES) to restrict the BlackBerry® smartphone…
ID: KB26757 | Published: 4/28/11 |
Seeing network errors when opening Google Maps
When opening Google Maps™ on a BlackBerry® smartphone the following error appears: Network error. Your enerprise Blackberry server does not allow connections to the Google Maps service ·…
ID: KB26752 | Published: 4/28/11 |
Daylight Savings Time – Egypt 2011
On April 20, 2011 the Egyptian government announced that Daylight Savings Time will not be observed. Daylight Savings Time was orginally scheduled to start on April 29, 2011. · BlackBerry® Enterprise…
ID: KB26782 | Published: 4/28/11 |
BlackBerry smartphone user will fail to start if moved to a BlackBerry Enterprise Server whose Service Account does not have permissions to the BlackBerry smartphone user’s mailbox
If a BlackBerry® smartphone user account is moved via the…
ID: KB26710 | Published: 4/26/11 |
How To Submit BlackBerry Enterprise Server Debug Logs
Sometimes for troubleshooting purposes the BlackBerry® Enterprise Server Debug Logs will be required to be reviewed by Technical Support Teams. The default location for the logs is in…
ID: KB26083 | Published: 4/25/11 |
BlackBerry Collaboration Service does not stay started and shows “X509 certificate not found” error in the logs
The BlackBerry® Collaboration Service 5.0 SP3 starts, but then stops. Reviewing the BBIM logs shows: :[110]::: · Bla ckBerry®…
ID: KB26638 | Published: 4/25/11 |
Set password and lock handheld command from BlackBerry Manager
When a BlackBerry® smartphone user forgets the password to unlock a BlackBerry smartphone, the administrator can try to unlock the BlackBerry smartphone using the Set pas sword…
ID: KB12826 | Published: 4/25/11 |
Determine the number of client access licenses installed on the BlackBerry Enterprise Server
Complete the following steps to determine the number of client access licenses (CALs) installed on the BlackBerry® Enterprise Server. BlackBerry…
ID: KB10952 | Published: 4/25/11 |
Prompt to type key store password when password length IT policy is changed
After the minimum password length IT policy is changed, BlackBerry® smartphone users are prompted to type key store passwords even though the key store menu has…
ID: KB15051 | Published: 4/25/11 |
BlackBerry smartphone users are unable to send and receive email messages after their Legacy Exchange Distinguished Name attributes were manually changed
BlackBerry® smartphone users are unable to sen
d and receive email messages after their…
ID: KB16459 | Published: 4/25/11 |
The BlackBerry Administration Service runs very slowly or is unresponsive after an operating system hotfix is applied
When certain Microsoft® hotfixes are applied to Windows® Server 2008 or Windows Server 2008 R2 before or after…
ID: KB25330 | Published: 4/25/11 |
“Error code 0” and “ExtUDPLogThread: Failed to bind to socket” appear in the BlackBerry Messaging Agent logs
The main symptoms of this issue are: 1) Only one BlackBerry® Messaging Agent has started. 2) The BlackBerry Controller debug log…
ID: KB21145 | Published: 4/25/11 |
How to turn on global catalog referrals for a Microsoft Exchange Server
BlackBerry® smartphone users experience messaging delays or stoppage due to a global catalog server going offline. · BlackBerry® Enterprise Server 4.1 to 5.0 SP3 ·…
ID: KB16118 | Published: 4/25/11 |
How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment
When migrating Microsoft® Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry®…
ID: KB22601 | Published: 4/25/11 |
How to uninstall the BlackBerry MDS Integration Service
The BlackBerry® Mobile Data System Integration Service was used in previous versions of BlackBerry® Enterprise Server to develop and deploy custom applications for integration with…
ID: KB25047 | Published: 4/25/11 |
BlackBerry Enterprise Instant Messaging is not functional with Microsoft Office Communications Server 2007 R2
Microsoft® Office Communications Server 2007 R2 (OCS) is not functional with BlackBerry® Collaboration Services 4.1 SP6, SP7 and…
ID: KB17757 | Published: 4/25/11 |
Check the BlackBerry Enterprise Server service account permissions on a BlackBerry smartphone user’s mailbox
There are several instances where the BlackBerry® Enterprise Server’s permissions must be checked against a BlackBerry smartphone…
ID: KB12789 | Published: 4/25/11 |
The BlackBerry Collaboration Service starts and stops when connecting to Office Communications Server 2007 R2
The BlackBerry® Collaboration Service starts and then stops as it is attempting to provision itself within the Microsoft® Office…
ID: KB25416 | Published: 4/25/11 |
How to upgrade or update the Java Runtime Environment on the BlackBerry Enterprise Server 4.1 to 5.0 SP2
How to upgrade the Java® Runtime Environment Upgrading the Java Runtime Environment on the BlackBerry Enterprise Server can affect five…
ID: KB17872 | Published: 4/25/11 |
Users are prompted to regenerate encryption key on the BlackBerry device
BlackBerry® Smartphone users need to regenerate encryption keys on the device. This is caused due to device coverage when the OTAKEYGEN sent from the Bl ackBerry®…
ID: KB24972 | Published: 4/25/11 |
An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement.
When running the setup application to upgrade the BlackBerry® Enterprise Server to 5.0 SP2, the following error occurs: An attempt to…
ID: KB24111 | Published: 4/25/11 |
How to check or add client access license keys on the BlackBerry Enterprise Server
To add a new client access license (CAL) authentication key, complete the following steps for the appropriate version of BlackBerry® Enterprise Server:…
ID: KB10112 | Published: 4/25/11 |
Intermittent mail delivery issues are experienced on BlackBerry smartphones when Microsoft Exchange is configured behind a load balancing appliance
Users receive a red X when sending new email or replying to emails from their BlackBerry®…
ID: KB22812 | Published: 4/25/11 |
“Could not start the BlackBerry Mobile Data Service on Local Computer. Error 203 The system could not find the environment option that was entered” appears when starting the BlackBerry MDS Connection Service
After finishing the installation…
ID: KB04329 | Published: 4/25/11 |
“The specified IP address is invalid” appears when adding a FQDN to the VPN Gateway Address field
If you add an FQDN to the VPN Gateway Address field in a VPN profile a The specified IP address is invalid error will appear when saving the…
ID: KB26433 | Published: 4/25/11 |
“IDispatch error #3159 and COM Error 0x80040E57” is displayed frequently in the BlackBerry Messaging Agent logs
The following errors are frequently logged in the BlackBerry Messaging Agent and Application log on the BlackBerry&
reg; Enterprise…
ID: KB26550 | Published: 4/25/11 |
BlackBerry Device Software configuration in BlackBerry Enterprise Server 5.0
BlackBerry® Device Software configuration is a new feature in BlackBerry® Enterprise Server 5.0 and allows the administrator more control over BlackBerry®…
ID: KB20556 | Published: 4/25/11 |
Temporary CALS for BlackBerry Enterprise Server software
Temporary Client Access Licenses (CALs), for BlackBerry® Enterprise Server software for Microsoft® Exchange, can be requested by customers, resellers and carriers. These CALs are…
ID: KB02421 | Published: 4/25/11 |
Only email message headers appear on the BlackBerry smartphone during pre-population
Only email message headers appear on the BlackBerry® smartphone during pre-population. · BlackBerry® Enterprise Server 4.0 to 4.1 SP6 The option Send…
ID: KB10223 | Published: 4/25/11 |
BlackBerry Administration Service does not load past the loading screen after upgrade to BlackBerry Enterprise Server 5.0 SP3
Following an upgrade to BlackBerry® Enterprise Server 5.0 SP3, the BlackBerry Administration Service web console…
ID: KB26557 | Published: 4/25/11 |
BlackBerry Messenger conversations are not being captured in the e-mail audit logs.
BlackBerry® Messenger conversations are not being captured in the e-mail audit logs after assigning and setting the right IT Policy rules. Minimum steps to…
ID: KB21412 | Published: 4/25/11 |
Unable to view HA status, or perform manual failovers in BlackBerry Administration Service webconsole or BlackBerry Server Configuration
Viewing the HA status in the BlackBerry Administration Service or the BlackBerry Server Configuration…
ID: KB21091 | Published: 4/20/11 |
Unable to send a MMS message from the BlackBerry smartphone
The BlackBerry® smartphone user is unable to send Multimedia Message Service (MMS) messages. · BlackBerry® Enterprise Server 4.1 to 5.0 SP1 · BlackBerry® Device Software 4.1 to 5.0…
ID: KB11766 | Published: 4/20/11 |
SSL Cipher Suites supported by the BlackBerry Administration Service
To find the list of SSL Cipher Suites supported by the BlackBerry® Administration Service: Navigate to the following location: C:Program FilesResearch In…
ID: KB23475 | Published: 4/20/11 |
Meetings are removed after clicking ‘No Response Required’ on Informational-Only updates
When a user running Microsoft® Outlook® 2010 who also have a BlackBerry® smartphone may find that when they receive an Informational-Only update (i.e….
ID: KB26413 | Published: 4/20/11 |
“MAPIMailbox::MAPIMailbox – OpenMsgStore (0x80040204) failed” appears in BlackBerry Messaging Agent logs and some users fail to start
After running an application that uses Messaging Application Programming Interface (MAPI), the following…
ID: KB23981 | Published: 4/20/11 |
Users are unable to log into Enterprise Messenger Client for Office Communications Server 2007 R2 or Lync 2010
In a Microsoft® Office Communications Server 2007 R2 or Microsoft® Lync™ Server 2010 environment, and BlackBerry® En terprise…
ID: KB26429 | Published: 4/20/11 |
Login page is displayed when using Single Sign-on with the BlackBerry Administration Service or BlackBerry Web Desktop Manager
The following describes some of the common issues that result in a failure when attempting to login to the…
ID: KB25154 | Published: 4/20/11 |
How to perform a manual failover of the BlackBerry Enterprise Server
Failover between the primary and standby BlackBerry® Enterprise Server instances occurs when the standby BlackBerry Enterprise Server determines that its health score is…
ID: KB17408 | Published: 4/20/11 |
The BlackBerry Administration Service becomes very slow or unresponsive after BlackBerry Enterprise Server 5.0 SP2 is installed
After installing BlackBerry® Enterprise Server 5.0 SP2, the BlackBerry® Administration Service becomes very slow…
ID: KB23494 | Published: 4/20/11 |
Software requirements for BlackBerry Enterprise Server for Microsoft Exchange
To make sure that the BlackBerry® Enterprise Server installation meets basic software requirements, perform the following tasks: 1) Verify software conf iguration…
ID: KB11842 | Published: 4/20/11 |
Configure BlackBerry Mobile Data System for Kerberos Authentication to a web site
To configure the BlackBerry® Mobile Data System (BlackBerry MDS) for Kerberos™ authentication to a web site hosted on a web server requiring Kerberos…
ID: KB
15642 | Published: 4/20/11 |
Reconciliation does not continue when one BAS node is shut down and another one is brought on-line
In a multiple BlackBerry® Administration Service node environment, if a BlackBerry Administration Service node is brought offline and it has…
ID: KB25461 | Published: 4/20/11 |
What is a BlackBerry Orphaned Contacts folder?
The “BlackBerry® Orphaned Contacts” folder information is created when the mail agent gets an “addContact” request from the device during a slow sync or activation, and the when folderID…
ID: KB26373 | Published: 4/20/11 |
MAPI and CDO Clients are missing on BlackBerry Enterprise Server when updating to Microsoft Exchange 2007
Important : This installation discussed in this knowledge base article is intended only for BlackBerry® Enterprise Server. Background…
ID: KB12697 | Published: 4/20/11 |
How to export or import BlackBerry Enterprise Server Client Access License (CALs) keys from a command prompt
This article contains directions to export Client Access License keys from the BlackBerry® Configuration database using the BCP…
ID: KB03300 | Published: 4/20/11 |
How to turn on BlackBerry smartphone PIN and SMS logging from the BlackBerry Enterprise Server
Personal identification number (PIN) messages and Short Message Service (SMS) text messages that have been sent and received on a Blac kBerry®…
ID: KB05024 | Published: 4/19/11 |
“Transaction error – decryption error” is displayed when an email message is sent from a BlackBerry smartphone
An X is displayed in the message list on the BlackBerry® smartphone, indicating that the email message could not be sent. The…
ID: KB01608 | Published: 4/19/11 |
Cannot uncheck the BlackBerry Administration Service components when running Setup
When trying to uncheck the BlackBerry® Administration Service components from Setup the following warning occurs: “You cannot cancel the option to upgrade…
ID: KB24548 | Published: 4/19/11 |
How to use or enable Remote Files / File Explorer and what behavior to expect.
From the BlackBerry® smartphone: 1. On the Home Screen, go to Applications. 2. Go to Files. 3. In the Go To:// section, specify . 4. When prompted enter…
ID: KB22546 | Published: 4/19/11 |
How to enable debug logging for the BlackBerry MDS Integration Service
To see all SOAP (Simple Object Access Protocol) messages between a BlackBerry® MDS Integration Service based application and a web-service, enable debug logging for the…
ID: KB17860 | Published: 4/19/11 |
BlackBerry Enterprise Server services errors
The following errors are logged in the BlackBerry® Enterprise Server logs and the Windows® Event Viewer™ logs for the BlackBerry Enterprise Server services. The lists are divided into three…
ID: KB04099 | Published: 4/19/11 |
Application redeployment occurs when BlackBerry smartphone users are moved from one BlackBerry Enterprise Server instance to another instance within the same BlackBerry Domain When a BlackBerry smartphone user is moved from one BlackBerry…
ID: KB24339 | Published: 4/19/11 |
Forwarding rule prevents wireless enterprise activation process and encryption key regeneration
The wireless enterprise activation process does not work as expected and the BlackBerry® smartphone can no longer send or receive messages. The…
ID: KB04485 | Published: 4/19/11 |
Correct order to start and stop BlackBerry Enterprise Server services
Important: Restarting the BlackBerry® Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry® smartphones. For information on delays in email…
ID: KB13718 | Published: 4/19/11 |
What is the “Messages Failed” statistic on the BlackBerry Enterprise Server
Messages Failed statistics can be seen on BlackBerry® Manager under the Server Configuration tab. A failed message means the wireless network rejected attempts to…
ID: KB17083 | Published: 4/19/11 |
“Error 401: Unauthorized Access” appears when an attempt is made to browse to a secure website
The following error message appears when an attempt is made to connect to a webpage that requires Hypertext Transfer Protocol (HTTP)…
ID: KB10971 | Published: 4/19/11 |
How to disable Internet Browser on BlackBerry smartphones
To disable the Internet Browser on BlackBerry smartphones, perform the following: 1) In the BlackBerry Manager, in the left pane, click BlackBerry Domain. 2) On the Global tab, click…
ID: KB10936 | Published: 4/19/11 |
How to download and manually update the cdo.dll file
To download and manually update the cdo.dll file, complete the following tasks: Note: Before applying the cdo.dll file, verify that the most recent service pack for the M icrosoft®…
ID: KB02937 | Published: 4/19/11 |
HKEY_CURRENT_USER registry key is not updated after a BlackBerry Configuration Database name change
Two registry keys that point to the BlackBerry® Configuration Database can exist in a BlackBerry® Enterprise Server environment and be…
ID: KB04019 | Published: 4/19/11 |
Wireless application delivery fails when resending an application
After trying to resend an application to a BlackBerry® smartphone using wireless application delivery, the BlackBerry® Policy Service (POLC) logs show the following error:…
ID: KB04221 | Published: 4/19/11 |
Administrators are not able to add Microsoft Active Directory groups to administrative roles in the BlackBerry Administration Service
In BlackBerry® Enterprise Server 4.0 and 4.1, administrators had the ability to assign groups from…
ID: KB18526 | Published: 4/18/11 |
“Error: 1067. The process terminated unexpectedly” appears when trying to start the BlackBerry Mobile Data System
The following error message appears when you start the BlackBerry® Mobile Data System: Could not start the Mobile Data Service…
ID: KB11113 | Published: 4/18/11 |
‘Unrecognized Document Format” error when attempting to open attachments on the BlackBerry smartphone
When attempting to open an attachment on the BlackBerry smartphone, the following error message is received: Unrecognized Document Format…
ID: KB11882 | Published: 4/18/11 |
Duplicate Calendar items in a single calendar database appear sometimes when the BlackBerry smartphone is moved with BlackBerry Enterprise Transporter and Content Protection is enabled.
Duplicate calendar items appear only on the…
ID: KB25445 | Published: 4/18/11 |
“Page cannot be found” appears when accessing BlackBerry Monitoring Service
The web console for the BlackBerry Monitoring Service cannot be displayed and Page cannot be found appears. · BlackBerry® Enterprise Server 5.0 · BlackBerry…
ID: KB20207 | Published: 4/18/11 |
Errors occur when BlackBerry smartphone users on a BlackBerry Enterprise Server use BlackBerry App World
When a BlackBerry® smartphone user assigned to a BlackBerry Enterprise Server attempts to connect to BlackBerry App World, one of the…
ID: KB17855 | Published: 4/18/11 |
How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance
The BlackBerry® Enterprise Server services must be stopped during the process described in this article. Important: Restarting certain BlackBerry…
ID: KB03112 | Published: 4/18/11 |
Unable to open email message attachments on the BlackBerry smartphone
The BlackBerry smartphone user cannot open attachments on the BlackBerry smartphone. · BlackBerry® Desktop Manager 4.2 to 5.0 · BlackBerry® Enterprise Server ·…
ID: KB10473 | Published: 4/18/11 |
“Webserver.keystore (The system cannot find the file specified)” appears when BlackBerry MDS Connection Service is configured to use a self signed or third party certificate for SSL Push
When configured to use a self signed or third party…
ID: KB15978 | Published: 4/18/11 |
How to reset the OTASL Patch Availability Server address for BlackBerry Administration Service
With the introduction of the BlackBerry Administration Service in BlackBerry Enterprise Server 5.0, the BlackBerry Administration Service is now…
ID: KB19193 | Published: 4/18/11 |
How Application Control Policies adhere to the permission ceiling on BlackBerry smartphones
On a BlackBerry® smartphone, the software configuration is pushed down using the standard unlisted optional Application Control Polic y. Third-party…
ID: KB25816 | Published: 4/18/11 |
How to configure BlackBerry MDS Connection Service to perform certificate searches using LDAPS
The Mobile Data Service – Connection Service (MDS-CS) can be configured to allow LDAP (Lightweight Directory Access Protocol) certificate search…
ID: KB20197 | Published: 4/18/11 |
After a fresh installation, Administrative users are unable to log into the BlackBerry Administration Service web console using Active Directory authentication
The web page loads, but upon entering the user name and password the login…
ID: KB24973 | Published: 4/18/11 |
Turning off external services disables the browser push
Turning off ‘External services for selected devices’ disables a browser push or a bookmark push for that BlackBerry smartphone. · BlackBerry® smartphones When attempting to do a…
ID: KB26002 | Published: 4/18/11 |
IT policies introduced in BlackBerry Device Software 6.0
With the introduction of BlackBerry® Device Software 6.0, the following IT policies are available to BlackBerry Enterprise Server administrators. For instructions on how to import…
ID: KB23701 | Published: 4/18/11 |
What are the required permissions in the Microsoft SQL Server to create and manage the BlackBerry Configuration Database
To create the BlackBerry® Configuration Database, the administrator requires access to a Windows® account (Trusted) or…
ID: KB03633 | Published: 4/18/11 |
How to submit BlackBerry Enterprise Server logs through the BlackBerry Expert Support Center
This article will explain, in step by step detail, how to use the BlackBerry® Expert Support Center to submit debug logs from the Blac kBerry®…
ID: KB26576 | Published: 4/15/11 |
BlackBerry Monitoring Service does not start after upgrade to Windows Server 2008 R2 SP1
After a server running the BlackBerry® Monitoring Service is upgraded from Windows® Server 2008 R2 to Windows Server 2008 R2 SP1, the BlackBerry…
ID: KB26571 | Published: 4/15/11 |
Cross-site scripting (XSS) vulnerability in the BlackBerry Web Desktop Manager component of the BlackBerry Enterprise Server
CDO no longer supported by BlackBerry® Enterprise Server for Microsoft ® Exchange 2010 SP1 Hosting Mode
As of BlackBerry® Enterprise Server 5.0 SP3 for Microsoft® Exchange 2010 SP1 Hosting Mode, Collaboration Data Objects (CDO) will no…
ID: KB26555 | Published: 4/14/11 |
BlackBerry Attachment Service is unable to process Microsoft Office 2010 documents that are saved in compatibility mode – Word 97 to 2003
When trying to convert a Microsoft Office 2010 document that is saved in compatibility mode (Microsoft…
ID: KB23912 | Published: 4/14/11 |
How to configure the BlackBerry Enterprise Server to connect to a different BlackBerry Infrastructure
To configure the BlackBerry Enterprise Server to connect to a different BlackBerry® Infrastructure, complete the steps appropriate for the…
ID: KB05227 | Published: 4/14/11 |
BlackBerry Administration Service fails to start when special characters are used in the key store password
The BlackBerry® Administration Service fails to start when special characters are used in the key store password. · BlackBerry®…
ID: KB20521 | Published: 4/13/11 |
How to recreate the BlackBerry Enterprise Server MAPI profile
The Messaging Application Programming Interface (MAPI) profile is used to facilitate data communication between the Microsoft® Outlook® email application and the Microsoft®…
ID: KB10285 | Published: 4/13/11 |
How to install and set up SNMP for the BlackBerry Monitoring Service
To install the Simple Network Management Protocol (SNMP) for the BlackBerry® Monitoring Service from Windows Server® 2003, complete the following steps: 1) In the Windows®…
ID: KB12855 | Published: 4/13/11 |
Inbox folder redirection is randomly disabled for BlackBerry smartphone users
The BlackBerry® smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but it sends the command. The BlackBerry® Enterprise Server receives this…
ID: KB18549 | Published: 4/13/11 |
Vulnerabilities in Apache Tomcat implementation impact BlackBerry Enterprise Server components
“Unable to access mailbox” error is received in the BlackBerry Manager when accessing user properties
The following error is displayed when viewing BlackBerry® Smartphone User Properties or BlackBerry Smartphone User Stats through the…
ID: KB02546 | Published: 4/12/11 |
Folder Redirection option is missing from the BlackBerry smartphone
The Folder Redirection option is missing from the Email Settings menu in the Messages application of the BlackBerry® smartphone. · BlackBerry® Enterprise Server ·…
ID: KB13650 | Published: 4/12/11 |
How to enable and what databases are included in an Automatic Wireless Backup for a BlackBerry smartphone on a BlackBerry Enterprise Server
To enable Automatic Wireless Backup on BlackBerry Enterprise Server 4.0 SP1, complete the following…
ID: KB11202 | Published: 4/12/11 |
“Returned FAILED” error message appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log
The following message appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log:
“Returned FAILED” · BlackBerry® Enterprise Server for…
ID: KB11481 | Published: 4/11/11 |
Unable to receive PIN messages from users who are not in the same BlackBerry domain
The BlackBerry® smartphone user is able to send Personal Identification Number (PIN) messages within the same organization, but when sending to a user in…
ID: KB13016 | Published: 4/11/11 |
The domain field in the BlackBerry Administration Service login page is missing when using Active Directory authentication
When Active Directory authentication is selected on the BlackBerry Administration Service page, the domain field does…
ID: KB24524 | Published: 4/11/11 |
SMS text message is logged on the BlackBerry Enterprise Server as “@” symbols
When SMS text message logging is enabled on the BlackBerry® Enterprise Server, the body of some SMS messages is logged as number of “@” symbols in the SMS log….
ID: KB19944 | Published: 4/11/11 |
Port conflict on 8443 between MDS-CS and BlackBerry Monitoring
Both the BlackBerry Monitoring Service and the BlackBerry® Mobile Data System Connection Service use port 8443 by default. As a result, the two services should not both be…
ID: KB21514 | Published: 4/11/11 |
“The enablement process has not completed” error message appears when attempting to configure folder redirection settings within the BlackBerry Administration Service console
When attempting to configure folder redirection settings for a…
ID: KB26143 | Published: 4/11/11 |
Can the JBoss security update 4.3.0.GA_CP08 be applied to the BlackBerry Administration Service?
The BlackBerry Administration Service uses JBoss® and there has been a recent security patch (4.3.0.GA_CP08) released to correct…
ID: KB25292 | Published: 4/11/11 |
BlackBerry Administration Server Console very slow when loading and navigating
When logging into the BlackBerry® Administration Console it is very slow to respond. The following log events are present in the BAS logs: (04/01…
ID: KB26405 | Published: 4/11/11 |
“Invalid instance name as it contains invalid characters” is seen in the Installer log for MR3
For RIM internal use only. Not for external distribution. When installing MR3 for BlackBerry Enterprise Server 5.0 SP2 the following error is…
ID: KB25830 | Published: 4/11/11 |
Configure a VPN profile on the BlackBerry smartphone
A virtual private network (VPN) profile contains the user account information required to log in to a VPN. Note: To be valid, the VPN profile created on the BlackBerry® smartphone must…
ID: KB13469 | Published: 4/11/11 |
How to configure regular expressions for BlackBerry MDS proxy exclusions
The BlackBerry MDS Connection Service and the BlackBerry® Mobile Data System use regular expressions to exclude a URL from being forwarded to a corporate proxy server….
ID: KB14053 | Published: 4/8/11 |
Global Address List fields
When a Global Address List (GAL) lookup is performed from a BlackBerry® smartphone, the BlackBerry® Enterprise Server queries the following fields within the Microsoft® Active Directory® schema: Field Value…
ID: KB03111 | Published: 4/8/11 |
How to trim the BlackBerry Monitoring Service database size
The BlackBerry Monitoring Service stores statistical information into its database via the Data Collection Subsystem. By default it will limit it’s database size to 4GB for…
ID: KB22559 | Published: 4/8/11 |
Upgrading the software required for BlackBerry Enterprise Server
For more information regarding the software requirements for the BlackBerry Enterprise Server for Microsoft Exchange and possible reasons for upgrading required software, see…
ID: KB12184 | Published: 4/8/11 |
Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone
The BlackBerry smartphone user is unable to receive email messages from the BlackBerry Enterprise Server, but is able to send email me ssages…
ID: KB11172 | Published: 4/8/11 |
BlackBerry Dispatcher service fails to start and DISP log shows “SQL Network Interfaces: Error Locating Server/Instance Specified”
The BlackBerry® Dispatcher service fails to start and the following is displayed in the DISP log: [25000]…
ID: KB20710 | Published: 4/8/11 |
BlackBerry Messaging Agent Agent 1 failed to start. Error code 5402
The BlackBerry Messaging Agent fails to start and this results in no users being able to send or receive mail. The following log lines are shown in the BlackBerry…
ID: KB24613 | Published: 4/8/11 |
BlackBerry Manager crashes when selecting unreachable BlackBerry MDS Connection Service host.
BlackBerry Manager crashes when selecting unreachable BlackBerry MDS Connection Service host. If the BlackBerry Manager is running on BlackBerry®…
ID: KB17825 | Published: 4/8/11 |
Administration accounts in protected Microsoft Active Directory groups
When using the SetSendAsPermission tool to address problems with the Send As permission being revoked for the BlackBerry Enterprise Server administration account (for…
ID: KB12309 | Published: 4/7/11 |
How to deploy BlackBerry Smart Card Reader Software over the air using a software configuration
To deploy BlackBerry Smart Card Reader Software over the air using a software configuration from a BlackBerry Enterprise Server, complete the…
ID: KB26375 | Published: 4/7/11 |
Cannot start BlackBerry Enterprise Server services automatically after an upgrade to Java 1.6.0 Update 22
After following the steps listed in KB17872 (www.blackberry.c om/btsc/KB17872) to perform an upgrade to the JRE, th e BlackBerry…
ID: KB25011 | Published: 4/7/11 |
Unable to log into the BlackBerry Administration Service Console page error: “HTTP Status 404 – /app/webconsole”
When the BlackBerry administrator tries to log in to the BlackBerry Administration Service Console, the administrator received…
ID: KB25750 | Published: 4/7/11 |
“The username, password, or domain is not correct. Please correct the entry” appears at BlackBerry Administration Service login
This article contains an overview of several causes that prevent BlackBerry® smartphone users or administrators…
ID: KB17894 | Published: 4/7/11 |
How to deploy BlackBerry Smart Card Reader drivers over the air using a software configuration
To deploy BlackBerry Smart Card Reader drivers over the air using a software configuration, complete the following steps: 1) Download the…
ID: KB26376 | Published: 4/7/11 |
How to use the Erase Data and Disable Handheld command
The Erase Data and Disable Handheld command can be sent to a BlackBerry® smartphone over the wireless network to erase all data and disable it so that it is no longer connected to the…
ID: KB04529 | Published: 4/6/11 |
“New email address has been specified, wipe handheld data before activating this user” is displayed on the BlackBerry smartphone when performing an enterprise activation
While activating a BlackBerry® smartphone over the wireless ne twork,…
ID: KB15878 | Published: 4/6/11 |
BlackBerry Enterprise Server installation fails to install Java with the error “Java Runtime 6.0 update 15 has failed. Please check the install log for more information.”
When installing BlackBerry Enterprise Server 5.0 SP1, the…
ID: KB22971 | Published: 4/5/11 |
EventID 6008 “The previous system shutdown at (previous time) on (previous date) was unexpected.” appears in the Application Log when the BlackBerry Enterpise Server is rebooted
When shutting down Windows 2008 R2 over a Remote Desktop…
ID: KB24882 | Published: 4/5/11 |
Highlight of Calendar synchronization errors “MarkAppointmentAsSynchronized() failed: ERR_FAIL” and “pStateRecordMsg is NULL”
The Calendar Synchronization errors of MarkA ppointmentAsSynchronized() failed: ERR_FAIL and pStateRecordMsg is…
ID: KB25243 | Published: 4/5/11 |
“Cannot process invocation request” appears in the BAS_AS logs and the BlackBerry Administration Service console is inaccessible
When the BlackBerry Administration Service is accessed from an Internet browser, the following message appears…
ID: KB22553 | Published: 4/5/11 |
BlackBerry smartphone support for private keys and certificates
BlackBerry smartphones support PKCS#12 (.p12 and .pfx file extensions) digital certificates, including private keys, and digital certificates with .cer, .cert, .crt, .der,…
ID: KB18586 | Published: 4/5/11 |
How to add a user to the BlackBerry Enterprise Server using the BlackBerry Administration Service
How to add a user to the BlackBerry® Enterprise Server using the BlackBerry® Administration Service. · BlackBerry® Enterprise Server E xpress…
ID: KB21967 | Published: 4/5/11 |
Find the MAC address of a Wi-Fi enabled BlackBerry smartphone
To find the Media Access Control (MAC) address of a Wi-Fi® enabled BlackBerry smartphone, complete the following steps: 1) Click Options. 2) Click Status. 3) The WLAN MAC field…
ID: KB13233 | Published: 4/5/11 |
“Authentication Failed” error when attempting to access remote files share using Remote File Access
The BlackBerry® smartphone user receives Authentication failed error when attempting to access remote file share The following error…
ID: KB20593 | Published: 4/4/11 |
BlackBerry Mailbox Agent process crashes with an Access Violation during an Address Book rescan
During an Address Book or Memos rescan, the BlackBerry® Mailbox Agent crashes with an Access Violation error. [40800] (07/20…
ID: KB24018 | Published: 4/4/11 |
ID: KB25525 | Published: 4/4/11 |
How to troubleshoot one-way wireless calendar synchronization from the BlackBerry smartphone to Microsoft Outlook
Only one-way wireless calendar synchronization occurs from the Microsoft® Outlook® calendar to the calendar on the B lackBerry®…
ID: KB05270 | Published: 4/4/11 |
The BlackBerry Administration Service lists the same user multiple times
A BlackBerry® Administrator may see the same user listed multiple times when searching in the BlackBerry Administration Service. · BlackBerry® Enterprise Server 5.0 to…
ID: KB25229 | Published: 4/4/11 |
How to update previously deployed third-party applications to BlackBerry smartphones
A third-party application was previously deployed through a software configuration and an update to the application is required. To update a third-party…
ID: KB17353 | Published: 4/4/11 |
“Convert property write (PR_BODY_HTML) (0x00000057) failed” is seen in the agent logs when a user fails to receive an email attachment
A user reports that an external email arrived with an attachment, that is visible in Microsoft® Outlook®…
ID: KB26014 | Published: 4/4/11 |
“Cannot connect to server” appears when attempting to use the BlackBerry Client for use with Microsoft Office Communications Server 2007 to connect to Microsoft Lync 2010
When attempting to use the BlackBerry Client for use with Micr osoft…
ID: KB25288 | Published: 4/4/11 |
Identifying and troubleshooting issues with the enterprise activation process
The following table lists knowledge base articles with information about errors that appear during the enterprise activation process. Note: For an overview of the…
ID: KB13852 | Published: 4/4/11 |
April 2011 Daylight Savings Time Update for Chile
The Chilean government has announced that Daylight Savings Time will now end at midnight between May 7 and 8, 2011. This update also contains the changes from the March 2011 Daylight Savings…
ID: KB26394 | Published: 4/4/11 |
How to add or change the auto signature feature
The signature appears at the bottom of email messages sent from the BlackBerry® smartphone. The signature can be added or changed using the BlackBerry® Desktop Manager, the BlackBerry®…
ID: KB02035 | Published: 4/4/11 |
Allow BlackBerry Enterprise Server SNMP traffic
To enable Simple Network Management Protocol (SNMP) traffic on the BlackBerry Enterprise Server, complete the following: 1) Open the Registry Editor and go to…
ID: KB05027 | Published: 4/4/11 |
After configuring the BlackBerry Administration Service Single Sign-On the Webconsole Login Page is still displayed
When accessing the BlackBerry® Administration Service Webconsole URL https://ser ver01.example.com/webconsole/login the login…
ID: KB25534 | Published: 4/1/11 |
Database Notification System support for Windows Server 2008 and SQL 2008
Support for the Database Notification System (DBNS) on Windows Server® 2008 is one of the new features in BlackBerry® Enterprise Server 5.0 SP1. In add ition…
ID: KB19542 | Published: 4/1/11 |
Some BlackBerry smartphone user accounts do not recover after a Microsoft Exchange fail over
When a Microsoft® Exchange 2000 or 2003 server cluster fails over to another node, the BlackBerry® Enterprise Server does not completely recover….
ID: KB01990 | Published: 4/1/11 |
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