High BlackBerrySyncServer.exe CPU utilization after upgrading to BlackBerry Enterprise Server 5.0 SP3 MR3

by ucinfo, posted in BlackBerry, Exchange 2010, MsExchange

#BlackBerry #Exchange #Exchange2010

DOH!

Source: http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB27976

Overview
After applying MR3 for BlackBerry® Enterprise Server 5.0 SP3 the CPU utilization of the BlackBerrySyncServer.exe process can spike up to 100%.

Environment

  • BlackBerry® Enterprise Server 5.0 SP3 MR3
  • DT 1839166

Cause
Changes to BlackBerry Synchronization Service throttling cause more slow sync requests to be scheduled than should be scheduled.

Resolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available. Back to top

Workaround

  1. Re-install BlackBerry Enterprise Server 5.0 SP3 to remove all maintenance releases.
  2. Install BlackBerry Enterprise Server 5.0 SP3 MR2.

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