A Month in #Exchange and #OCS: July 2011: To Read

Exchange2010 #Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Technical White Papers for Exchange Server 2010
http://technet.microsoft.com/en-us/library/bb124558.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Documentation Updates
http://msexchangeteam.com/archive/category/11153.aspx

Introducing the “Exchange Server 2010 Technical Video Series” on TechCenter
Struggling to find an overview of what the latest EAS features are? Planning your migration from Exchange 2003 and looking for a basic introduction to Database Availability Groups (DAGs)? These videos are for you! The Microsoft Exchange team has produced a new portfolio of videos designed to give customers…

Most popular Exchange 2010 TechNet Wiki articles
In case you did not try this yet (or you read our blog through RSS reader only) – that orange “Wiki” link on the navigation bar on top of our blog pages takes you to our TechNet Wiki landing page here: http://social.technet.microsoft.com/wiki/contents/articles/wiki-exchange-server-portal.aspx To give…

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Exchange 2007 Documentation Updates
http://technet.microsoft.com/en-us/library/gg490643(v=EXCHG.80).aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Office Communication Server Documentation Updates
http://technet.microsoft.com/en-us/library/bb676082.aspx

Lync Server 2010
http://technet.microsoft.com/en-us/library/ff770144.aspx -and- http://technet.microsoft.com/en-us/lync/default.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New KBs from Last Month
New means they appear in KB as Revision 1.0! (well apart from the ones that look interesting too) … I just can’t find a decent source for these anymore! ideas?  KBAlertz just doesnt seem to be updating, so found mskbarticles!
Exchange Online: http://www.mskbarticles.com/index.php?product=13159
Exchange 2003: http://www.mskbarticles.com/index.php?product=1773
Exchange 2007: http://www.mskbarticles.com/index.php?product=10926
Exchange 2010: http://www.mskbarticles.com/index.php?product=13965
Exchange 2010 Coexistence: http://www.mskbarticles.com/index.php?product=14798
Forefront Online Protection for Exchange: http://www.mskbarticles.com/index.php?product=13818
Forefront For Exchange: http://www.mskbarticles.com/index.php?product=14783
Communications Server 2007 R2: http://www.mskbarticles.com/index.php?product=14030
Communicator 2007: http://www.mskbarticles.com/index.php?product=11402
Outlook 2007: http://www.mskbarticles.com/index.php?product=11335
Outlook 2010: http://www.mskbarticles.com/index.php?product=14864
Lync 2010: http://www.mskbarticles.com/index.php?product=15708
Lync Server: http://www.mskbarticles.com/index.php?product=14934
http://blogs.technet.com/b/hot/archive/tags/Messaging+Server/
http://blogs.technet.com/b/trm/archive/tags/unified+communications/

June 30, 2011

  • 2553023 Office 2010 Cumulative Update for June 2011

June 29, 2011

  • 2552972 Description of the Outlook 2010 hotfix package (outlook-x-none.msp): June 28, 2011

June 28, 2011

  • 2544404 Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): June 28, 2011
  • 2553933 Description of the Outlook 2010 hotfix package (outlookintl-ko-kr.msp): June 28, 2011
  • 2553911 Description of the Outlook 2010 hotfix package (outexum-x-none.msp): June 28, 2011

June 23, 2011

  • 951000 Messages to a Distribution List are delayed in an Exchange Server 2007 environment

June 22, 2011

  • 2509910 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

Fixes from Update Rollup 4

June 9, 2011

  • 2549046 Description of cumulative update for Office Communications Server 2007 R2: June, 2011
  • 2544768 An update is available that increases the maximum number of allowed access proxies in an access proxy array in Office Communications Server 2007 R2

June 3, 2011

  • 924284 How to enable the Memory Diagnostic test for 2007 Office products on a Windows Server-based computer

A Month in #Exchange and #OCS: July 2011: Links and Downloads

#Exchange2010 #Exchange #Lync

##*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New Exchange, Office 365OCS and Lync Downloads from June2011

Office 365 Guides for professionals and small businesses
Step-by-step instructions for setting up and using a Plan P1 trial account for Office 365 from Microsoft Online Services.

Office 365 Developer Training Kit – June 2011 Update
Guidance that provides developers with advanced guidance on how to develop for Office 365 including SharePoint Online, Exchange Online and Lync Online

Microsoft Exchange Online Standard
Microsoft® Exchange Online is a hosted enterprise messaging solution based on Microsoft Exchange Server 2007. Exchange Online services include advanced e-mail features as well as calendaring, contact, and task management capabilities. This…

Microsoft Forefront Endpoint Protection (FEP) 2010 Update Rollup 1 Tools
These free downloads make it easier for Forefront Endpoint Protection 2010 Update Rollup 1 customers to use Group Policy for centralized management, provide optimized settings for various server roles, and diagnose and troubleshoot support issues.

Microsoft Advertising SDK for Windows Phone
Advertising SDK for developers who want to monetize their Windows Phone applications.

Exchange Server 2010 SP1 Help
This download contains a standalone version of Microsoft Exchange Server 2010 SP1 Help.

Exchange 2010 Tested Solutions: 32400 Mailboxes in Three Sites Running Hyper-V on Cisco Unified Compute System Blade Servers and EMC CLARiiON Storage
In the Exchange 2010 Tested Solutions white papers, Microsoft provides examples of well-designed, cost-effective Exchange 2010 solutions deployed on hardware offered by some of our server, storage, and network partners.

Microsoft Online Standard Service Descriptions
Microsoft Online Services provides enterprise-level hosted solutions for e-mail, collaboration, instant messaging and Web conferencing. Services are delivered from a highly reliable network of Microsoft data centers located strategically throughout the world that provides seamless connectivity to the Microsoft Online suite of services —enabling customers to use the latest productivity applications

Microsoft Online Services- Support and Service Management Service Description
This document has been moved. Please update your links and bookmarks with the new location, listed below.

Visio 2010 Add-in for Exchange Server 2007
This Microsoft Visio Add-In makes it easy for Exchange administrators to visualize, explore, and communicate complex…dramatically increase productivity. You can diagram a Microsoft® Exchange Server 2007 site topology, including sites, servers…

Visio 2010 Add-in for System Center Operations Manager 2007 R2
This add-in helps you monitor and manage your IT network in a Visio diagram which you can share with others via their browser in Microsoft®SharePoint®2010.

VHD Test Drive – Lync Server 2010 VHD
This download comes as a pre-configured set of VHD’s. This download enables you to fully evaluate Microsoft Lync Server 2010.

Microsoft Active Directory Topology Diagrammer
The Microsoft Active Directory Topology Diagrammer reads an Active Directory configuration using LDAP, and then automatically generates a Visio diagram of your Active Directory and /or your Exchange Server topology. The diagramms may include domains, sites, servers, organizational units, DFS-R, administrative groups, routing groups and connectors and can be changed manually in Visio if needed.

Achieving Immutability with Exchange Online and Exchange Server 2010
With Exchange Server 2010 SP1 and Exchange Online, Microsoft enables organizations to immutably preserve mailbox items for discovery using an in-place archive.

How to Choose the Right Email Solution for your Business White Paper
This whitepaper discusses the various email solution factors to consider when deciding on your next email platform, as well as the top 10 factors that will matter to most businesses.

Forefront Online Protection for Exchange Service Description
This download contains the Service Description for Forefront Online Protection for Exchange (FOPE).

Microsoft Office Communications Server 2007 R2 Hotfix KB 968802
This download includes all available updates for Office Communications Server 2007 R2.

Microsoft Office Communicator 2007 R2 Hotfix KB 2549042
This download contains an update for Microsoft Office Communicator 2007 R2.

Microsoft Office Communications Server 2007 R2 Group Chat Hotfix KB 2549044
This download contains updates for Microsoft Office Communications Server 2007 R2 Group Chat.

Unified Communications Phones and Peripherals Datasheets
These datasheets list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo.

Microsoft Lync 2010 IM and Presence Training
Learn how to optimize your IM and Presence experience with Microsoft Lync 2010.

Live Meeting-To-Lync Transition Resources
Resources included in this download package are designed to support your organization’s Live Meeting Service to Lync (Server or Online) transition planning. This download will be updated with additional resources as available.

Microsoft Lync Online IM and Presence Training
Learn how to optimize your Instant Messaging and Presence experience with Microsoft Lync Online.

Microsoft Lync Online Training
Learn about Microsoft Lync Online, and the helpful features to manage your communications effectively.

Group Chat Stress Tool for Microsoft Lync Server 2010 – Documentation
This download provides documentation about Group Chat Stress Tool and Group Chat Loaders for Microsoft Lync Server 2010.

Conversations Analyzer for Microsoft Lync 2010 Getting Started Guide
This download provides end-user documentation about the Conversations Analyzer application for Microsoft Lync 2010.

Information Dashboard Add-In for Microsoft Lync 2010 Getting Started Guide
This download provides end-user documentation about the Information Dashboard add-in for Microsoft Lync 2010.

Tabbed Conversations for Microsoft Lync 2010 Getting Started Guide
This download provides end-user documentation about Tabbed Conversations for Microsoft Lync 2010.

Unified Communications Phones and Peripherals Datasheets
These datasheets list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo.

Conversation Translator Add-In for Microsoft Lync 2010 Getting Started Guide
This download provides end-user documentation about the Conversation Translator add-in for Microsoft Lync 2010.

Microsoft Lync Online Web App Training
Learn how to use Microsoft Lync Online Web App to join meetings, when you don’t have Lync installed.

Microsoft Lync Online Conferencing and Collaboration Training
Learn how to schedule, join, and manage online meetings with Microsoft Lync Online.

Microsoft Lync Online Voice and Video Training
Learn about Microsoft Lync Online voice and video features, and how to use the controls.

Introducing Microsoft Lync Online
This course covers an introduction to Microsoft Lync Online features and tools.

Microsoft Lync Online Attendee Training
Learn how to use Microsoft Lync Online Attendee to join meetings, when you don’t have Lync installed.

Tabbed Conversations for Microsoft Lync 2010
Tabbed Conversations is an application that provides a tabbed Lync 2010 conversation window to allow multiple instant messaging (IM) conversations in a single window.

Conversations Analyzer for Microsoft Lync 2010
Conversations Analyzer is an application that reviews your Microsoft Lync instant messaging (IM) conversation history and gives you scores for your use of trust-building language in day-to-day…

Conversation Translator Add-In for Microsoft Lync 2010
Conversation Translator provides a real-time language translation service for Lync instant messaging (IM) conversations. With Conversation Translator, both the sender and receiver can converse in their native language, and Conversation Translator handles the translation.

Information Dashboard Add-In for Microsoft Lync 2010
Information Dashboard helps you start a conversation with a remote contact by providing current information about the contact’s location. For example, if you are calling a co-worker or a client in Shanghai, China, you can open Information Dashboard and enter the location of Shanghai before making the call.

Microsoft Lync Server 2010 Group Chat Stress Tool
Group Chat Stress is a tool that can be used to help verify your Microsoft Lync Server 2010 and Microsoft Lync Server 2010, Group Chat hardware deployment. The Group Chat Stress package is made up of two applications…

Microsoft Lync 2010 Adoption and Training Kit: Lync Custom Intranet Site
This zipped file contains a sample intranet site for Microsoft Lync 2010.

Standard Response to Request for Information – Security and Privacy
This White Paper describes how Office 365 fulfills the security, compliance and risk management requirements as defined by the Cloud Security Alliance, Cloud Control Matrix.

Office 365 for professionals and small businesses Service Description
This document provides a detailed description of the features and functionality of Office 365 for professionals and small businesses (P1) service.

Microsoft Office 365 Guides for midsize business and enterprises
Microsoft Office 365 Guides for midsize business and enterprises

Security in Office 365 White Paper
This whitepaper provides an overview of the security practices and technology that support enterprise-grade security in Microsoft Office 365 for businesses of all sizes.

Office 365 White Paper: Guidance for Office Development in Office 365
This white paper explains the primary differences between developing Microsoft Office client solutions for Microsoft SharePoint Online in Office 365 and for the on-premises version of SharePoint 2010.

A Month in #Exchange and #BlackBerry: May/June 2011: To Read

#Exchange2010

KB Articles

Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.

“Error writing to database” is displayed after clicking on “Start Services” when installing the BlackBerry Enterprise Server
Error writing to database is displayed after clicking on Start Services when installing the BlackBerry® Enterprise…

ID: KB26624 | Published: 5/31/11 |

BlackBerry Policy Service stops polling the database for new requests
The BlackBerry® Policy Service stops checking the database for any new requests to be processed. This causes the delivery of items such as IT Policy, or Application…

ID: KB21529 | Published: 5/30/11 |

Non-responsive worker threads in BlackBerry Messaging Agent when processing e-mail with large attachment
When a user sends an e-mail with very large attachment(s) (approximately 1GB) from a 3rd party mail client (such as Microsoft® Outlook®…

ID: KB20172 | Published: 5/30/11 |

How to use the handheld cleanup tool when moving mailboxes in Microsoft Exchange
The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft® Exchange Server to another Microsoft Exchange Server. If the mailbox was moved…

ID: KB00140 | Published: 5/30/11 |

Messages sent from BlackBerry devices are duplicated after Exchange 2010 SP1 is upgraded to Rollup Update 3
Messages sent, replied to and forwarded from the BlackBerry® smartphone are duplicated in sent items on the BlackBerry smartphone…

ID: KB26144 | Published: 5/27/11 |

BlackBerry Enterprise Transporter tool causes WLAN configuration duplication on destination BlackBerry Enterprise Server
When using the BlackBerry® Enterprise Transporter tool to move BlackBerry® smartphone users with WLAN configurations…

ID: KB27124 | Published: 5/27/11 |

CalHelper process consumes very high CPU utilization and requires manual process termination to exit
After installing or upgrading to Microsoft® Exchange Server MAPI Client and Collaboration Data Objects (CDO) 1.2.1 bundle 6.5.8165.0,…

ID: KB23131 | Published: 5/27/11 |

How to change the Sender Address field when sending messages to users from the BlackBerry Administration Service
By default, the Sender Address when using the ‘Send Message to User’ function, will be admin@yourcompanydomain.com. To change…

ID: KB26020 | Published: 5/27/11 |

How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server
This article describes how to set a BlackBerry® smartphone user to a static mailbox agent ID. To assign a BlackBerry smartphone user to a…

ID: KB12766 | Published: 5/26/11 |

Recommended configuration for SRP connections through a proxy
The current BlackBerry® Infrastructure for Server Routing Protocol (SRP) connections is configured such that there are two different entry points, each with its own Internet…

ID: KB19236 | Published: 5/26/11 |

How to create an administrator account for the BlackBerry Administration Service
To create a BlackBerry® Administration Service account, perform the following steps: 1) In the BlackBerry® Administration Service, on the BlackBerry so lution…

ID: KB22415 | Published: 5/26/11 |

HTML content in email messages for BlackBerry smartphones
For BlackBerry® Device Software 4.5 to 6.0, HTML formatted content is supported on the BlackBerry® smartphone if the email account is integrated with the BlackBerry® Internet Service…

ID: KB04043 | Published: 5/26/11 |

“The application has encountered a system error. Please report this error to the System Administrator” appears when accessing the BlackBerry Administration Service login screen
When the login screen for the BlackBerry® Ad ministration…

ID: KB19920 | Published: 5/26/11 |

Decryption errors when receiving BlackBerry Messenger messages from certain users
Background The BlackBerry® Messenger application uses the existing personal identification number (PIN) messaging technology to send and receive messages from…

ID: KB04914 | Published: 5/26/11 |

BlackBerry account appears twice in BlackBerry Administration Service console when added as an administrator prior to being moved via BlackBerry Enterprise Transporter Tool
During migration, administrators with accounts on BlackBerry®…

ID: KB20098 | Published: 5/26/11 |

Unable to push/deploy the S/MIME support package through software configuration: “The application net.rim.blackberry.secureemail.smime version Unknown is missing.”
Pushing the SMIME Support Package through a software configuration fails…

ID: KB22623 | Published: 5/26/11 |

Error message “RIMDeviceManager.exe – unable to locate component” when starting up the BlackBerry Administration Service
The following error may occur when the BlackBerry Administration Service is started for the first time:…

ID: KB25458 | Published: 5/26/11 |

‘Request could not be completed’ error displayed after clicking “View group membership” option in BAS
An administrator user with enough access granted is unable to view the membership list for a group. This happens when the “View User”…

ID: KB27007 | Published: 5/26/11 |

“The request could not be completed” is seen when attempting to remove an Application Control Policy
When navigating in the BlackBerry® Administration Service interface to Software, Manage application control policies for unlisted…

ID: KB27087 | Published: 5/26/11 |

HTML emails replied from the BlackBerry Smartphones appear blank to recipient’s Outlook.
When a BlackBerry® user replies to a HTML email using their BlackBerry® smartphone the recipient will not be able to see the Body of the reply in…

ID: KB27100 | Published: 5/26/11 |

Delegate’s email address is shown instead of the original mail owner when forwarding or replying to an email that was sent by the delegate using the Sent on Behalf feature in Microsoft Outlook
If a delegate sends an email message using…

ID: KB21996 | Published: 5/26/11 |

Unable to log in to the BlackBerry Administration Service web console when running a mixed Windows Server 2003 and 2008 domain controller environment
The issue occurs due to differences of Kerberos™ encryption requirements for a W indows…

ID: KB18186 | Published: 5/26/11 |

A Red X appears in the message list after attempting to send an email message from the BlackBerry smartphone with an error “Desktop email program was unable to submit message”

After attempting to send an email message from the BlackBerry®…

ID: KB04422 | Published: 5/26/11 |

BlackBerry Messaging Agent start up process hangs during MAPI Subsystem Initialize process During start-up, the BlackBerry® Messaging Agent (MAGT) logs display the following log lines: [30054] (06/14 10:08:03.229):{0x970} Starting Message…

ID: KB23867 | Published: 5/26/11 |

The BlackBerry Administration Service page does not open due to an invalid “web.keystore” file
The BlackBerry® Administration Service page cannot be displayed. The BlackBerry Administration Service Application Server service is continuously…

ID: KB18260 | Published: 5/26/11 |

HTML emails replied from the BlackBerry Smartphones appear blank to recipient’s Outlook.
When a BlackBerry® user replies to a HTML email using their BlackBerry® smartphone the recipient will not be able to see the Body of the reply in…

ID: KB27100 | Published: 5/26/11 |

Migrate BlackBerry smartphone users between two Microsoft Exchange organizations
BlackBerry® Enterprise Server information cannot be maintained when migrating Microsoft® Exchange mailboxes from a Microsoft Exchange 5.5, 2000, or 2003…

ID: KB02060 | Published: 5/24/11 |

“MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears and the BlackBerry Enterprise Server is unable to start some or all BlackBerry smartphones
While the BlackBerry® Enterprise Server services are started, the BlackBerry Mes saging…

ID: KB20066 | Published: 5/24/11 |

How to remove BlackBerry MDS Integration Service from a BlackBerry 5.0 Domain
Follow these steps in order to properly remove a BlackBerry® component like the BlackBerry® MDS Integration Service from a BlackBerry® Enterprise Server: 1) If…

ID: KB25044 | Published: 5/24/11 |

Unable to import IT policies to the BlackBerry Enterprise Server 5.0 SP2 using the Blackberry Administration Service console
When exporting IT polices from a BlackBerry® Enterprise Server 5.0 SP1 and then attempting to import it to a…

ID: KB23664 | Published: 5/24/11 |

How to configure administrative roles to manage specific groups only
To configure administrative roles to manage specific groups only, perform the following steps: 1) In the BlackBerry® Administration Service, on the BlackBerry solution…

ID: KB24196 | Published: 5/24/11 |

Unable to see a new instance of the BlackBerry Enterprise Server in th
e BlackBerry Administration Service

A new BlackBerry® Enterprise Server instance is installed in an existing BlackBerry domain with a running BlackBerry Administration…

ID: KB21914 | Published: 5/24/11 |

Calendar item disappears from organizer Outlook and BlackBerry smartphone, when delegate invites a DL of which both delegate and organizer are members
When a delegate creates a calendar invitation, selecting a distribution list of which…

ID: KB25530 | Published: 5/24/11 |

How to change disposition for an application from “Required” to “Optional” in the Software Configuration
There are situations where disposition for a wirelessly deployed third party application needs to be changed. If the application was…

ID: KB25427 | Published: 5/24/11 |

How to retrieve extended information for an SNMP service
When creating a custom SNMP monitoring tool, OID is required. The OID is a numeric value with the following format . 1.3.6.1.4.1.3530.6.7.10.10.15.1.2 and it represents the item which…

ID: KB24800 | Published: 5/24/11 |

Meetings invite for BlackBerry smartphone users show Invitees User name rather than Display Name.
This issue is caused by a correction that was done to fix another issue addressed in KB14757…

ID: KB19497 | Published: 5/24/11 |

When selecting Turn Power Off on a BlackBerry smartphone the scheduled time for the smartphone to power on does not match the Auto On/Off settings
When selecting Turn Power Off on a BlackBerry® smartphone, the scheduled time for the…

ID: KB19373 | Published: 5/24/11 |

“Please run Setup.exe to complete the installation before launching the BlackBerry Server Configuration Panel” after upgrading BlackBerry Enterprise Server
After applying a Service Pack to the BlackBerry® Enterprise Server, the BlackBerry…

ID: KB10253 | Published: 5/24/11 |

Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology
A BlackBerry® smartphone has the ability to connect over a Wi-Fi® connection to the BlackBerry® Infrastructure, invoking a least-cost…

ID: KB24611 | Published: 5/24/11 |

Incorrect Microsoft SQL Server information appears in the BlackBerry Manager
After migrating the BlackBerry® Configuration Database to a remote Microsoft SQL Server, the BlackBerry Manager still shows the NetBIOS name of the previous…

ID: KB14562 | Published: 5/24/11 |

Insufficient CALHelperWS permissions result in errors in CALH log
The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft® Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:…

ID: KB19603 | Published: 5/24/11 |

How to install or remove the Database Notification System from a remote Microsoft SQL Server
During an installation of the BlackBerry® Enterprise Server, where the BlackBerry Configuration Database is installed locally, a custom event-based…

ID: KB11716 | Published: 5/24/11 |

How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server 4.0 to 5.0
This article explains how to locate and change the SRP ID and SRP Authentication Key using the BlackBerry® Administration Service. …

ID: KB04744 | Published: 5/24/11 |

How to allow Enterprise Activation traffic for a BlackBerry Enterprise Server behind a firewall
To establish a correct Enterprise Activation or ETP connection when the Blackberry® Enterprise Server or BlackBerry® Desktop Redirector software…

ID: KB16378 | Published: 5/24/11 |

How to install or upgrade the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
To update a previous MAPI client to Microsoft Exchange Server MAPI Client and CDO version 1.2.1 To update to the Mic rosoft®Exchange…

ID: KB15779 | Published: 5/24/11 |

BlackBerry Collaboration Service starts and stops
The BlackBerry® Collaboration Service starts and stops within approximately 30 seconds. The following log lines appear in the BBIM debug log: : : : : : : : : : : : : : · BlackBerry®…

ID: KB25289 | Published: 5/24/11 |

Reconciliation issues are seen in BlackBerry Administration Service after upgrading to BlackBerry Enterprise Server 5.0 SP3
It has been discovered that if BlackBerry® Enterprise Server 5.0 is upgraded to BlackBerry Enterprise Server 5.0 SP3…

ID: KB26461 | Published: 5/24/11 |

How to use the Device Agent Rebuild Tool to update the BlackBerry Configuration Database with current information when experiencing application deployment is
sues

The BlackBerry® smartphone might not correctly report information about the…

ID: KB22429 | Published: 5/24/11 |

The installer splash screen hangs for a long time when installing BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3
Long delays may be experienced when performing a new install or when applying the maintenance release patches to the…

ID: KB25575 | Published: 5/24/11 |

“The username, password, or domain is not correct. Please correct the entry” error is displayed when trying to log in to BlackBerry Administration Service using Microsoft Active Directory authentication
While attempting to log in to the…

ID: KB19200 | Published: 5/24/11 |

How to manage BlackBerry device software using the BlackBerry Administration Service
1) Download and install the BlackBerry® Device Software versions that need to be made available on the BlackBerry® Enterprise Server. 2) Share the Research…

ID: KB19198 | Published: 5/24/11 |

The BlackBerry Administration Service cannot be removed when running the setup application a second time
After installing BlackBerry® Enterprise Server, the BlackBerry Administration Service cannot be removed when running the setup…

ID: KB25579 | Published: 5/24/11 |

BlackBerry Administration Service is slow and non-responsive
The BlackBerry® Administration Service is very slow to respond and the following lines appear in the BlackBerry Administration Service Application Server (BAS-AS) log:…

ID: KB19279 | Published: 5/24/11 |

Firewall and connection requirements for the BlackBerry Enterprise Server
To establish a connection when the BlackBerry® Enterprise Server is behind a firewall, verify the following information: On the firewall, verify that port 3101 is…

ID: KB03735 | Published: 5/24/11 |

How to request a TLS certificate to allow the BlackBerry Collaboration Service to communicate with Microsoft Office Communicator Server 2007 R2 or 2010
As of BlackBerry® Enterprise Server 5.0 SP3, the BlackBerry Collaboration Service uses…

ID: KB24960 | Published: 5/24/11 |

How to use Loader.exe and the resettofactory command to restore a BlackBerry smartphone to factory default settings from the BlackBerry Enterprise Server
Resettofactory is a command of Loader.exe and it returns a BlackBerry® smartphone…

ID: KB21918 | Published: 5/24/11 |

How to import IT policy rule definitions for PlayBook
The attached file below contains several new IT Policies to support the BlackBerry® PlayBook™. Descriptions of these policies are below: Enable BlackBerry Bridge This policy can be found…

ID: KB26294 | Published: 5/24/11 |

Unable to view filed email messages
The BlackBerry® smartphone user cannot view email messages that have been filed in a folder on the BlackBerry smartphone user’s mailbox on the messaging server. · BlackBerry® Enterprise Server for…

ID: KB10425 | Published: 5/19/11 |

Error “MAPI error 8004010f” appears when the Microsoft Exchange permissions or Mapi32.dll need to be updated
The Windows® Application logs and the BlackBerry® Enterprise Server logs on the computer hosting the BlackBerry Enterprise Server…

ID: KB10212 | Published: 5/18/11 |

BlackBerry Server disconnects from the SQL configuration database and Exchange Information Store at the same time
· BlackBerry® Enterprise Server 4.1 SP7 · Microsoft® Exchange Server · Microsoft® SQL Server® Some backup solutions that send…

ID: KB25257 | Published: 5/18/11 |

Pending internal events and or reconciliation events count are increasing and the BBAS-AS logs are growing abnormally large
Within the BlackBerry® Administration Service console an administrator may observe the Pending Internal Events and…

ID: KB25726 | Published: 5/18/11 |

How to locate the BlackBerry Resource Kit log files
This knowledge base article is intended to assist BlackBerry® Enterprise Server administrators with locating the logs generated when th BlackBerry Enterprise Transporter 4.1 to 5.0 64-bit…

ID: KB17002 | Published: 5/18/11 |

How to replace a self-signed SSL certificate with a custom certificate after the installation of BlackBerry Administration Service
Log into the server as the BlackBerry® Enterprise Server service account and complete the following tasks to…

ID: KB12887 | Published: 5/18/11 |

Unable to remove Software Configuration from the BlackBerry Administration Service
The BlackBerry® Administrator is unable to delete a Software Configuration from the BlackBerry Ad
ministration Service as it appears to be assigned to a…

ID: KB25360 | Published: 5/18/11 |

How to use the BlackBerry Calendar Synchronization Tool (Traittool.exe)
For BlackBerry Enterprise Server 4.1. SP6 and 5.0 How to enable the TraitTool for a single BlackBerry® smartphone user and verify the process was started and completed…

ID: KB18548 | Published: 5/18/11 |

BlackBerry smartphone stops responding at the “Waiting for Services” stage during an enterprise activation
During the wireless enterprise activation process, the BlackBerry® smartphone stops responding and displays the following message:…

ID: KB04327 | Published: 5/18/11 |

How to move from a Microsoft SQL Server Desktop Engine (MSDE) database to a Microsoft SQL Server database
To move from a Microsoft® SQL Server® Desktop Engine (MSDE) database to a Microsoft SQL Server database, complete the following…

ID: KB12247 | Published: 5/18/11 |

Redirection status displays Disabled in BlackBerry Manager even though redirection is turned on
BlackBerry® smartphone user redirection status is displayed as Disabled instead of Enabled even though redirection has been turned on. ·…

ID: KB11170 | Published: 5/18/11 |

“::

” appears on Windows Event logs and BlackBerry MDS Connection Service logs after upgrading to BlackBerry Enterprise Server 5.0 SP2 and SP3
After upgrading to BlackBerry® Enterprise…ID: KB25239 | Published: 5/18/11 |

BlackBerry Enterprise Server for Applications fixes for Oracle Beehive Collaboration solution
Oracle® Beehive Collaboration Software is a suite of enterprise class applications such as email, calendar, tasks and other collaboration tools. …

ID: KB26987 | Published: 5/18/11 |

Allow multiple versions of an application to be available when white-listing applications with a software configuration
In BlackBerry® Enterprise Server 5.0 to 5.0 SP2, multiple versions of an application can be added to a software…

ID: KB25478 | Published: 5/18/11 |

How to troubleshoot SRP connectivity issues
Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: 1. Run the BlackBerry Enterprise Server BBSRPTest.exe tool. 2. Locate the Network Access…

ID: KB02068 | Published: 5/18/11 |

How to use the BBSRPTest.exe to test the SRP connection on the BlackBerry Enterprise Server
Use the BBSRPTest.exe utility to test the Server Routing Protocol (SRP) network connectivity for the BlackBerry® Enterprise Server. The…

ID: KB00804 | Published: 5/18/11 |

Error “Unknown error encountered” when attempting to open an attachment from a BlackBerry smartphone
When any BlackBerry® smartphone user on the BlackBerry Enterprise Server attempts to open any attachments, the BlackBerry smartphone…

ID: KB19439 | Published: 5/16/11 |

Users fail to start and the BlackBerry Messaging Agent logs show “Failed to get company name, restarting user”
On a BlackBerry® Hosting Server Environment, the Lightweight Directory Access Protocol (LDAP) Company field is usually enabled….

ID: KB20435 | Published: 5/16/11 |

Supported configuration for HTTPS
SSL/TLS encryption is supported over Hypertext Transfer Protocol (HTTP) on the BlackBerry®­­ Enterprise Server and BlackBerry® smartphones. Depending on the configurations and installation of your…

ID: KB19826 | Published: 5/16/11 |

Unable to open .mp3 as attachment when the BlackBerry Attachment Service is on Server 2008
Users are unable to open .mp3 attachments on BlackBerry® smartphones when the BlackBerry Attachment Service is installed on Windows Server® 2008. ·…

ID: KB22953 | Published: 5/16/11 |

How to configure the flow control settings on a BlackBerry Enterprise Server
The following two settings control how the flow of data is transmitted to a BlackBerry smartphone from the BlackBerry® Mobile Data System Connection Service: ·…

ID: KB19894 | Published: 5/16/11 |

Rebroadcast trap message sent from BlackBerry Monitoring Service
The BlackBerry® Monitoring Service continually resends notification messages with the following Subject and body: Rebroadcast trap (V1) for server From : Uptime :…

ID: KB23683 | Published: 5/16/11 |

How to permit a BlackBerry device that has content protection turned on to run debugging tools and to generate debug logs
IT policy rules can be used to permit a Blac kBerry® smartphone that has content protection turned on to run debugging…

ID: KB20377 | Published: 5/16/11 |

Unable to remove the BlackBerry MDS Integration Service
The process of removing the BlackBerry® Mobile Data System Integration Service from the BlackBerry® Domain consists of two steps: 1) Removing the BlackBerry MDS Integration Service…

ID: KB24202 | Published: 5/16/11 |

Random BlackBerry smartphone users are unable to send and receive emails in a Microsoft Exchange 2010 messaging environment
Random BlackBerry® smartphone users might fail to start if the number of connections to the Microsoft® Exchange…

ID: KB23479 | Published: 5/16/11 |

Pending messages are not delivered to the BlackBerry Smartphone after an SRP expires
Temporary SRP’s (example: Txxxxxxxx) are meant for testing BlackBerry® Enterprise Server and in some migration scenarios. They are unique in that they have…

ID: KB19970 | Published: 5/16/11 |

How to manage wireless message reconciliation on a BlackBerry Enterprise Server
The BlackBerry® Enterprise Server reconciles message moves, deletions, and indicators for read and unread messages between BlackBerry® smartphones and the…

ID: KB20044 | Published: 5/16/11 |

“Invalid license keys” appears when a new enterprise license key is added through the BlackBerry Administration Service
After the BlackBerry® Enterprise Server is updated from Small Business Edition and an enterprise license key is added,…

ID: KB18732 | Published: 5/16/11 |

How to locate the SRP ID and SRP Authentication Key
The Server Routing Protocol Identifier (SRP ID) and SRP Authentication Key can be found in the following locations: · In the BlackBerry® Configuration Database · In the cached property…

ID: KB02632 | Published: 5/16/11 |

BlackBerry Administration Service is unable to resolve an application for a specific BlackBerry smartphone software version
A third party application was successfully added to a repository and pushed to several BlackBerry® devices. The…

ID: KB22067 | Published: 5/16/11 |

“The user has existing deployment tasks that have not completed.” is returned when moving users between BlackBerry Enterprise Servers
The user has existing deployment tasks that have not completed is returned when moving users between…

ID: KB24591 | Published: 5/16/11 |

“Username, Password or Domain is not correct. Please correct entry” is displayed when attempting to log in to BlackBerry Administration Service using Microsoft Active Directory authentication
Intermittent failures occur when logging into…

ID: KB24645 | Published: 5/16/11 |

How to disable Exchange Web Services (EWS) on the BlackBerry Enterprise Server
In certain circumstances, the BlackBerry® Enterprise Server may be enabled for Microsoft® Exchange Web Services, even though Exchange Web Services may not be…

ID: KB24638 | Published: 5/16/11 |

How to locate the number of Forwarded Messages, Pending Data Packets, Expired Messages, Sent Messages, Filtered Messages and Messages Failed in the BlackBerry Administration Service
To find the number of Forwarded Messages, Pending Data…

ID: KB19822 | Published: 5/16/11 |

How to check if a BlackBerry smartphone can be used with a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express
Wireless service providers can activate a BlackBerry® smartphone on the wireless network with different data…

ID: KB21209 | Published: 5/16/11 |

“Named Pipes Provider: Could not open a connection to SQL Server [67]. “
When running CreateDB.exe, the following error occurs. [25000] (11/10 07:24:50.224):{0x314} Connec tionItem::ConnectToDB: COM Error 0x80004005 – Unspecified error -…

ID: KB20095 | Published: 5/16/11 |

How to update the BlackBerry Enterprise Server service account password
After the password for the BlackBerry® Enterprise Server service account has been changed in Microsoft® Active Directory®, complete the following steps: 1) In Windows®…

ID: KB05127 | Published: 5/16/11 |

How to generate a new web.keystore for the BlackBerry Monitoring Service
Run webGenKey.bat manually to generate the web.keystore file by completing the following steps: 1) Stop the following BlackBerry® Monitoring Services: · BlackBerry…

ID: KB24346 | Published: 5/16/11 |

Configuring ADPlus to troubleshoot hung threads and crashes in BlackBerryAgent.exe
ADPlus is · A tool included in the Debugging Tools for Windows part of the Windows Driver Kit · A console-based Microsoft® Visual Basic® script that uses the…

ID: KB19243 | Published: 5/16/11 |

Feature Enhancement to allow the ability to control “Browser Emulation”/”Browser Identification” via IT Policy
A Feature Enhancement to the BlackBerry® Enterprise Server 4.1 SP7 and 5.0 SP1 allow the ability to control Browser…

ID: KB17072 | Published: 5/16/11 |

Unable to open a document within the BlackBerry Browser
When browsing to a URL ending with a file extension indicating a document of some type (such as .doc, .rtf, anything non .html – e.g h ttp://www.blackbe rry.com/blackberry.rtf) the file…

ID: KB23060 | Published: 5/16/11 |

Padlock icon is seen next to BlackBerry smartphone configuration options are not editable
If a padlock icon is seen next to one or more of the following configuration items on the BlackBerry® smartphone then settings of these items…

ID: KB24492 | Published: 5/16/11 |

How to display more columns in BlackBerry Manager
The following additional columns are available in the Users tab in BlackBerry® Manager to help BlackBerry® Enterprise Server administrators audit their environment. Column Name Description…

ID: KB16333 | Published: 5/16/11 |

BlackBerry Administration Service requires access to BlackBerry.com
In BlackBerry® Enterprise Server 5.0, the BlackBerry® Administration Service automatically downloads certain information from BlackBerry.com. This information is used for…

ID: KB24932 | Published: 5/16/11 |

Meeting invitations received from external domains show as regular email messages on the BlackBerry smartphone
When a BlackBerry® smartphone user in a Microsoft® Exchange Server 2007 or 2010 environment receives a meeting invitation from an…

ID: KB20866 | Published: 5/16/11 |

No options listed under attached devices within the BlackBerry Administration Web Console
When attempting to view a BlackBerry® smartphone’s properties in the BlackBerry® Administration Service, when connected via USB, the options within…

ID: KB24530 | Published: 5/16/11 |

Free/busy lookups fail in an Exchange 2007 environment
Free/busy lookup will fail on BlackBerry® smartphones and the following error may be seen in the Microsoft® Messaging Agent log file: [Microsoft Exchange Server Information Store -…

ID: KB21477 | Published: 5/16/11 |

Certificate fetch requests fail with status code 407 when proxy mapping is enabled
When users try to fetch the status of certificates from Options, Security Options, Advanced Security Options, Certificates an “Internal Proxy provider e rror”…

ID: KB23181 | Published: 5/16/11 |

Unable to access the BlackBerry Administration Service link within the webconsole and the following error is displayed, “The application has encountered a system error. Please report this error to the System Administrator.”
Clicking on the…

ID: KB24186 | Published: 5/16/11 |

How to enable extended BlackBerry Manager logging
Standard Logging levels for the BlackBerry® Manager can be changed in the BlackBerry Server Configuration panel Logging tab like many other BlackBerry Enterprise Server Log files. For…

ID: KB04314 | Published: 5/16/11 |

“User already exists on server, user can not be removed” is displayed when adding a BlackBerry smartphone user to a BlackBerry Enterprise Server
When adding a BlackBerry® smartphone user to the BlackBerry Enterprise Server, the following…

ID: KB10044 | Published: 5/16/11 |

The BlackBerry smartphone does not automatically send read receipts after upgrading to BlackBerry Enterprise Server 5.0
After upgrading to BlackBerry® Enterprise Server 5.0, the BlackBerry smartphone does not automatically send read…

ID: KB19173 | Published: 5/16/11 |

Unable to restore the BESMgmt SQL database
When restoring the BlackBerry® Enterprise Service Management database through Microsoft® SQL Server® Management Studio, the database cannot be restored. The error message “exclusive access could…

ID: KB26971 | Published: 5/16/11 |

Common issues with BlackBerry Collaboration Service, BlackBerry Instant Messaging Connector, and Enterprise Messenger
If the BlackBerry® Collaboration Service and the BlackBerry® Instant Messaging Connector are unable to connect to the…

ID: KB10692 | Published: 5/16/11 |

Changing the BlackBerry Enterprise Server NetBIOS name or IP address
The name given to the BlackBerry® Enterprise Server during installation is by default the network basic input/output system (NetBIOS) name of the computer on which the…

ID: KB11224 | Published: 5/16/11 |

How to prevent sent messages from redirecting to the BlackBerry smartphone
BlackBerry® Enterprise Server version 4.0 – 5.0 redirects email messages sent from the email application to the BlackBerry® smartphone by default. Even if you choose…

ID: KB03849 | Published: 5/16/11 |

BlackBerry smartphone experiences an Uncaught Exception when the content protection of master keys IT Policy is enabled
On the BlackBerry® Enterprise Server, the following IT Policy settings may be applied to a BlackBerry smartphone: ·…

ID: KB23467 | Published: 5/16/11 |

SMS message size and data coding
The maximum allowable number of characters in a Short Message Service (SMS) message depends on the data coding scheme set on the BlackBerry® smartphone. The following list reflects the maximum allowable…

ID: KB15293 | Published: 5/16/11 |

BlackBerry Enterprise supported mirroring modes
The recommended mirroring mode for the BlackBerry® Enterprise Server is High safety with automatic failover (synchronous) mode. There are two other mirroring modes available: · High…

ID: KB26149 | Published: 5/16/11 |

Email message text appears garbled when sent from the BlackBerry smartphone
Changing the input language mode of an email message, using the Alt+Enter key combination before the email message is sent, causes the outgoing message encoding to…

ID: KB22013 | Published: 5/16/11 |

Web-based BlackBerry Device Software updates
BlackBerry® smartphone users have the option of updating the BlackBerry Device Software on their BlackBerry smartphones using web-based technology available on the BlackBerry Device Software…

ID: KB16071 | Published: 5/13/11 |

Add and remove BlackBerry smartphone users from a BlackBerry Enterprise Server
To add a BlackBerry® smartphone user to a BlackBerry® Enterprise Server, perform the following steps: BlackBerry Enterprise Server 4.0 for Microsoft Exchange 1)…

ID: KB11638 | Published: 5/13/11 |

“Unsupported file type” is displayed on the BlackBerry smartphone when attempting to open PDF documents created by LiveCycle Designer
When attempting to open a PDF document on the BlackBerry® smartphone, or if the BlackBerry Attachment…

ID: KB20004 | Published: 5/13/11 |

Value-added applications for BlackBerry smartphones
The following applications are classed as value-added on BlackBerry® smartphones. BlackBerry® Enterprise Server administrators can deploy these applications using the application control…

ID: KB24317 | Published: 5/11/11 |

Query made using BlackBerry Resource Kit to BlackBerry Web Services to a group with more than 2000 users fails to complete
When a query is made using the BlackBerry Resources Kit to BlackBerry Web Services and the action being performed…

ID: KB26598 | Published: 5/11/11 |

“Test BAS call failed, BAS assignments unavailable” appears during user migration with Groups, IT policies, or software configurations assigned through BlackBerry Enterprise Transporter
The preview portion of the migration process of…

ID: KB17164 | Published: 5/11/11 |

How to refresh or update company directory information using the BlackBerry Administration Service
With the introduction of BlackBerry® Enterprise Server version 5.0, a reference to user information from the company directory is stored with…

ID: KB17400 | Published: 5/11/11 |

“Access Denied: Insecure SSL Request” appears when using the browser on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to access a website using the browser on the smartphone or attempts to log in to the Bla ckBerry®…

ID: KB15117 | Published: 5/11/11 |

Windows Server 2003 domain controller memory leak affects wireless calendar synchronization
Calendar items created on the BlackBerry® smartphone do not display in Microsoft® Outlook®; however, calendar items created in Microsoft Outlook do…

ID: KB03784 | Published: 5/11/11 |

Unable to receive service books and no entries are displayed on the Host Routing Table
The BlackBerry® smartphone is not receiving service books and displays no entries on the Host Routing Table after being registered over the wireless…

ID: KB12287 | Published: 5/11/11 |

“The application has encountered a system error” when trying log in to the BlackBerry Monitoring Service
The application has encountered a system error is displayed on screen when trying to log in to the BlackBerry® Monitoring Console….

ID: KB24347 | Published: 5/11/11 |

How to change the BlackBerry Collaboration Service to connect to a different collaboration environment
In order to properly install the BlackBerry® Collaboration Service to be able to communicate with any of the supported collaboration…

ID: KB26623 | Published: 5/11/11 |

IT policy disabling sending SMS & MMS, the “Text Messages” Icon in BlackBerry 6.0 will disappear
This is the expected behavior in BlackBerry® 6.0 and above, “Text Messages” Icon in BlackBerry 6.0 Home screen of the device will disa ppear,…

ID: KB26949 | Published: 5/11/11 |

Minimum Policy setting for BlackBerry Handheld to allow BlackBerry Bridge to function.
To allow the BlackBerry® Bridge application installed on the BlackBerry® smartphone to pair and function correctly with the BlackBerry® Playbook™. …

ID: KB26660 | Published: 5/11/11 |

What is the EWSTest.exe utility
The EWSTest.exe utility can be used to test the configuration of Active Directory and the Microsoft® Exchange Client Access Server for Exchange Web Service operations. The utility can be run standalone and is…

ID: KB26140 | Published: 5/11/11 |

Troubleshooting Java processes using jstack
Java® processes cannot be debugged using standard debugging tools (Userdump, DebugDiag, ADPlus, WindDBG etc) that you may be familiar with. Any process dump taken from a Java process using the…

ID: KB22836 | Published: 5/10/11 |

Unable to upgrade a third-party application using a software configuration
Using a software configuration to upgrade an existing application results in a failure status for the application installation task. The BlackBerry® Policy logs…

ID: KB25267 | Published: 5/10/11 |

Unable to see inline images in Rich Text Format messages on the BlackBerry smartphone
The BlackBerry® smartphone user receives an email message containing inline images composed in Microsoft® Outlook® using Rich Text Format. The inline…

ID: KB21830 | Published: 5/9/11 |

Unable to send or receive email after the user’s mailbox is moved to another Microsoft Exchange 2010 SP1 Server
When a Microsoft® Exchange mailbox is moved to a new Microsoft Exchange Server within a Client Access Server array the…

ID: KB25864 | Published: 5/9/11 |

Mail delays when using Microsoft Exchange 2010
There is an increasing trend with customers who are migrating to BlackBerry® Enterprise Server for Microsoft® Exchange 2010 and begin to experience extreme messaging delays. These delays can be…

ID: KB25654 | Published: 5/9/11 |

“The installation source for this product is not available. Verify that the source exists and that you can access it” appears during installation of Maintenance Release for BlackBerry Enterprise Server 5.0 SP1
Either of the following error…

ID: KB21633 | Published: 5/9/11 |

How to configure the BlackBerry Administration Service to support proxy authentication
In BlackBerry® Enterprise Server 5.0 Service Pack 3, the BlackBerry® Administration Service is capable of detecting a proxy server automatically, and is…

ID: KB25252 | Published: 5/9/11 |

“Error initializing system” error appears when starting BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 setup
When re-starting the BlackBerry® Enterprise Server 5.0 SP2 and 5.0 SP3 setup.exe, after the first installation attempt was…

ID: KB23428 | Published: 5/9/11 |

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services
BlackBerry® Enterprise Server 5.0 has the ability to connect to Microsoft® Exchange Web Services for calendar functions. This replaces the need for the…

ID: KB20157 | Published: 5/9/11 |

“The transaction is not active!” is seen when running a command with the BlackBerry Enterprise Server User Administration Tool
When running a command using the BlackBerry® Enterprise Server User Administration Tool, the following error…

ID: KB26219 | Published: 5/9/11 |

Connecting a BlackBerry smartphone to BlackBerry Desktop Manager 6.0.1 disables wireless Calendar synchronization
Connecting a Blackberry® s martphone activated on BlackBerry® Enterprise Server 4.1 to BlackBerry® Desktop Manager 6.0 SP1…

ID: KB26183 | Published: 5/9/11 |

How to add users with the BlackBerry User Administration Service
The BlackBerry® User Administration Service can be used to do various administrative tasks like adding BlackBerry® smartphone users. Below is an example of how to add a…

ID: KB25307 | Published: 5/9/11 |

“STACK_OVERFLOW” exception unexpectedly terminates the “BlackBerryAgent.exe” process
The BlackBerryAgent.exe process might terminate unexpectedly, which will cause the BlackBerry® Controller to restart the process. Although no log lines are…

ID: KB21684 | Published: 5/6/11 |

How to locate the BlackBerry Enterprise Server Debug Logs
The default location of debug logs generated by various editions of the BlackBerry® Enterprise Server is: 64-bit server: C:Program Files (x86)Research In MotionBlackBerry…

ID: KB26684 | Published: 5/6/11 |

Calendar items disappear from BlackBerry smartphones after applying SP1 to Microsoft Exchange Server 2010
Calendar items disappear from BlackBerry® smartphones after Service Pack 1 is applied to Microsoft® Exchange Server 2010. This can be…

ID: KB23949 | Published: 5/6/11 |

Mail flow stops after 7 days of Enterprise Transport – Policy Service does not regenerate encryption keys due to ‘null’ KeyDate field
After a migration from BlackBerry® Enterprise Server 4.1 SP6 to BlackBerry Enterprise Server 5.0 SP1 using…

ID: KB24329 | Published: 5/5/11 |

Messages saved in a PST file are not reconciled with the BlackBerry smartphone
Email messages that are saved on a local computer from the Microsoft® Outlook® inbox to a Microsoft Outlook Personal Storage (PST) file remain on the Bl ackBerry®…

ID: KB13140 | Published: 5/5/11 |

BlackBerry Collaboration Service will not remain in the started state
When starting the BlackBerry® Collaboration Service, the service will not remain in the started state. · BlackBerry® Enterprise Server 5.0 SP1 In BlackBerry Enterprise…

ID: KB24583 | Published: 5/5/11 |

BlackBerry smartphone users are not able to log in to BlackBerry® Client for IBM® Lotus® Sametime®.
BlackBerry® smartphone users are not able to log in to BlackBerry® Client for IBM® Lotus® Sametime®. This issue may occur when an…

ID: KB04928 | Published: 5/5/11 |

How to perform an email reconciliation test
An email reconciliation test should be run if a BlackBerry® smartphone user reports email messages that have been opened, moved, or deleted in Novell® GroupWise®, Microsoft® Exchange, or IBM®…

ID: KB11714 | Published: 5/5/11 |

“Exceeded the maximum of 500 objects of type objtFolder” error message appears in the Application Event Log
The maximum number of open folder objects for a login is 500. · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry…

ID: KB20878 | Published: 5/5/11 |

How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server
In versions earlier than BlackBerry® Enterprise Server 4.0 SP3 HF2, email message prepopulation only occurred if the personal…

ID: KB04713 | Published: 5/5/11 |

“Upgrade Issues” prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3
When upgrading to BlackBerry® Enterprise Server 5.0 SP3, a prompt titled Upgrade Issues may appear that contains wording similar to the following: The…

ID: KB25012 | Published: 5/5/11 |

Hard deletes fail to reconcile when a client-side rule moves email messages to a PST
Hard deletes fail to reconcile when a client-side rule moves email messages to a PST file. The following may appear in the Messaging Agent (MAGT) log:…

ID: KB17420 | Published: 5/5/11 |

How to troubleshoot issues sending PIN messages from a BlackBerry smartphone
The BlackBerry® smartphone is unable to send a personal identification number (PIN) message. To troubleshoot the problem, complete the following steps: · Check the…

ID: KB02270 | Published: 5/5/11 |

Enterprise activation process stops at 11 percent when organizer data folder list is configured for “Device to Server”
When a BlackBerry® smartphone running BlackBerry Device Software 5.0 attempts to perform an Enterprise Activation, the…

ID: KB24052 | Published: 5/5/11 |

How to configure LDAP for the BlackBerry Enterprise Server
The LDAPDomain, LDAPSearch, LDAPport, LDApssl, LDAPALPSearch, and LDAPPIMSearchregistry entries are used to configure the Lightweight Directory Access Protocol (LDAP) for the…

ID: KB03193 | Published: 5/5/11 |

Visibility of the BCC field on the BlackBerry smartphone
The BCC or “Blind Carbon Copy” field may or may not be displayed within received email messages. The BCC field’s visibility on the Bla ckBerry® smartphone in a BlackBerry® Enterprise…

ID: KB24610 | Published: 5/5/11 |

How to use a password with an S/MIME encrypted message
In the S -MIME_Support_Pac kage_for_BlackBer ry®_smartphones-S ecurity_Technical _Overview…

ID: KB22659 | Published: 5/5/11 |

How to move a standby BlackBerry Enterprise Server instance to new hardware
To configure the BlackBerry® Enterprise Server for high availability, install a standby BlackBerry Enterprise Server on a separate computer from your organization’s…

ID: KB19485 | Published: 5/4/11 |

Securing BlackBerry smartphones in an organization’s environment for personal use and work use
An organization might want to permit BlackBerry® smartphone users to use BlackBerry smartphones for both personal use and work use. For example,…

ID: KB25462 | Published: 5/4/11 |

How to change the session timeout period within the BlackBerry Administration Service
The session time out can be modified by changing the session time out value in the web.xml file. 1) Login to the server with the Black Berry®…

ID: KB20570 | Published: 5/3/11 |

“Work data wipe is pending” prompt appears with a countdown on the BlackBerry smartphone
With the release of BlackBerry® device software 6 bundle 1478 or later, the ability for an administrator to remove only work related data for a…

ID: KB25053 | Published: 5/3/11 |

“An unsupported operation was attempted” appears, when launching the BlackBerry Server Configuration console for a BlackBerry Enterprise Server 5.0 that is installed on Windows Server Chinese Simplified Operating System
When attempting to…

ID: KB26807 | Published: 5/3/11 |

Unable to add users from company directory
Administrators may notice newly created entries in the company directory are not imported into dbo.MSAddresses SQL table in a timely manner and when adding new users to the BlackBerry® Ent erprise…

ID: KB25476 | Published: 5/2/11 |

BlackBerry Smartphone receives an Internal Error 500 when attempting to download an application through the BlackBerry Mobile Data Service
When a BlackBerry® smartphone attempts to download an application through the BlackBerry® Mobile Data…

ID: KB26384 | Published: 5/2/11 |

Testing of Global Catalog Referrals
1) Log in to the BlackBerry® Enterprise Server as the service account. 2) Stop the BlackBerry Enterprise Server Services. 3) Make the changes in KB16118…

ID: KB25066 | Published: 5/2/11 |

BlackBerry Administration Service continually stops and restarts, after an operating system hotfix is applied
When certain Microsoft® hotfixes are applied to Windows Server® 2008 or Windows Server 2008 R2 before or after installation of the…

ID: KB23927 | Published: 5/2/11 |

“Certificate error – There is a problem with this website’s security certificate” error message appears in the browser when accessing the BlackBerry Administration Service web address
When logging in to the BlackBerry® Administr ation…

ID: KB20439 | Published: 5/2/11 |

Cached Exchange Mode in Microsoft Outlook creates duplicate email messages in the Sync Issues – Conflicts folder for BlackBerry Enterprise Server users
When Cached Exchange Mode is enabled in Microsoft® Outlook®, BlackBerry® smartphone…

ID: KB19222 | Published: 5/2/11 |

“HTTP Error 503: Service Unavailable” appears when a web page is browsed on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to open a web page using the browser on the BlackBerry smartphone, the following error…

ID: KB04828 | Published: 5/2/11 |

How to change the BlackBerry Configuration Database in BlackBerry Enterprise Server 5.0
In BlackBerry® Enterprise Server 4.0 and 4.1, the Change Database option is available in the BlackBerry® Server Configuration Panel. This option is no…

ID: KB18129 | Published: 5/2/11 |

How to turn enable wireless BlackBerry Device Software updates in the BlackBerry Administration Service
By default, wireless BlackBerry® Device Software updates are not turned on in the BlackBerry® Administration Service. You will not be…

ID: KB17402 | Published: 5/2/11 |

Disallow Third Party Application Downloads removes Add-on applications
The Disallow Third Party Application Downloads IT policy rule prevents a user from installing an third party application that is sent over a wireless network or…

ID: KB25826 | Published: 5/2/11 |

Random BlackBerry smartphones fail to start and “MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears in BlackBerry Messaging Agent and Application logs due
to Microsoft Exchange 2010 Throttling Policy

By default, client throttling is…

ID: KB20608 | Published: 5/2/11 |

What should be considered when choosing to install DBNS
Without any BlackBerry® smartphone user activity, the BlackBerry® Enterprise Server produces about 1500 query statements per hour. The number of query statements can be reduced by 50…

ID: KB21563 | Published: 5/2/11 |

BlackBerry smartphone users are unable to browse using the BlackBerry Browser or connect to the BlackBerry Collaboration Service
A secure connection password is not typed during the BlackBerry® Enterprise Server installation process. After…

ID: KB05338 | Published: 5/2/11 |

IT Policy Push will keep retrying after 4 hours when device is out of coverage during BlackBerry Enterprise Transporter Migration
It is a recommended best practice to have BlackBerry® smartphones turned on and in coverage when performing…

ID: KB25374 | Published: 5/2/11 |

HTTP Error 403 appears on the BlackBerry smartphone when using integrated authentication for the BlackBerry MDS Connection Service
HTTP Error 403 might appear on the BlackBerry® smartphone when the user browses to a web site. This might be…

ID: KB22634 | Published: 5/2/11 |

Data limitations for wireless calendar synchronization
When a calendar appointment is created on the BlackBerry® smartphone, the first 4096 characters entered in the notes field will be synchronized with the mail client. The *notes* field…

ID: KB04534 | Published: 5/2/11 |

BlackBerry Performance Monitor Counters are missing on Windows 64-bit Servers
BlackBerry® Performance Monitor (PerfMon) counters are not listed as available counters. · BlackBerry® Enterprise Server 5.0 SP2 · Windows® · Windows Server® 2003…

ID: KB21534 | Published: 4/29/11 |

IT policy changes not applied to user accounts immediately after upgrading to BlackBerry Enterprise Server software version 5.0
With the introduction of BlackBerry® Enterprise Server software version 5.0, a method of managing IT policies,…

ID: KB17245 | Published: 4/28/11 |

How to set the default Active Directory domain for BlackBerry Administration Service and BlackBerry Web Desktop Manager authentication
When logging in to the BlackBerry® Administration Service or BlackBerry® Web Desktop Manager the D omain…

ID: KB17695 | Published: 4/28/11 |

March 2011: Daylight Savings Time Update
The March 2011 Daylight Savings Time (DST) update is cumulative and includes updates to the following Time Zones: Country Time Zone DST Start DST End Chile* Santiago (GMT -4)* Midnight between…

ID: KB26202 | Published: 4/28/11 |

Intermittent inability to send Enterprise Activation emails through the BlackBerry Administration Service console.
When you create a new user and select Create a user with a generated activation password, the BlackBerry®Administration…

ID: KB26401 | Published: 4/28/11 |

How to configure the timeout limit for HTTP connections for BlackBerry smartphones in BlackBerry Enterprise Server version 5.0
The default timeout can be specified for how long a BlackBerry® MDS Connection Service waits for a BlackBerry®…

ID: KB24660 | Published: 4/28/11 |

How to switch BlackBerry Enterprise Server service accounts
To change the BlackBerry® Enterprise Server service account for the BlackBerry Enterprise Server for Microsoft® Exchange, complete the following tasks: Summary of Tasks 1) Create a…

ID: KB04293 | Published: 4/28/11 |

Issues with the BlackBerry Enterprise Server when using a Windows Server 2008 Global Catalog Server – NSPI Bind Limit exceeded
In an environment using exclusively, or a majority of, global catalog servers on Windows Server® 2008, it is…

ID: KB17325 | Published: 4/28/11 |

BlackBerry Administration Console is unavailable and the BAS-AS log shows “Error: The TDS protocol stream is not valid”
The BlackBerry® Administration Service Application Server (BAS-AS) keeps restarting while the following appears on the…

ID: KB19310 | Published: 4/28/11 |

Support for placing the BlackBerry Enterprise Server in the DMZ
Placing the BlackBerry® Enterprise Server in the demilitarized zone (DMZ) is neither recommended nor supported. If the BlackBerry Enterprise Solution is placed in the DMZ, a…

ID: KB12281 | Published: 4/28/11 |

How to resolve duplicate calendar entries on a BlackBerry smartphone
If calendar entries on the BlackBerry® smartphone are not reconciled correctly with the email applicat
ion, reset the calendar application on the smartphone to synchronize…

ID: KB04950 | Published: 4/28/11 |

How to automatically install the BlackBerry Web Desktop Manager client file on a user computer
To automatically install the BlackBerry® Web Desktop Manager client file on a BlackBerry® smartphone user’s computer, complete the following two…

ID: KB12995 | Published: 4/28/11 |

“Unable to Find user in AD” and/or “No Send AS permission” appears when running IEMSTest.exe
When IEMSTest.exe is run, Unable to find user in AD and/or a No Send As Permission error message is displayed in the IEMSTest.exe results. ·…

ID: KB24959 | Published: 4/28/11 |

Unable to connect to configuration database due to SQL server port bind failure
The BlackBerry® Dispatcher service fails to start, and error 5608 appears in the System Logs in Event Viewer. The following log lines may appear in the…

ID: KB24746 | Published: 4/28/11 |

Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry Device Software 6.0
When attempting to view intranet sites on a BlackBerry® smartphone with BlackBerry® Device Software 6.0, the site cannot be viewed and…

ID: KB24144 | Published: 4/28/11 |

Activation of a BlackBerry smartphone over the wireless network requires BlackBerry Enterprise Server provisioning
Wireless activation of the BlackBerry® smartphone on the wireless network is not successful. · BlackBerry® Enterprise Server…

ID: KB14536 | Published: 4/28/11 |

Warning message “Configuration Channel data will not be sent until key is generated” is logged in application log file.
After performing an in place upgrade on a BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP2, multiple warning messages…

ID: KB24264 | Published: 4/28/11 |

How to restrict BlackBerry cellular calling to Mobile Voice System work line only
Administrators can configure the BlackBerry® Mobile Voice System (MVS) server and BlackBerry® Enterprise Server (BES) to restrict the BlackBerry® smartphone…

ID: KB26757 | Published: 4/28/11 |

Seeing network errors when opening Google Maps
When opening Google Maps™ on a BlackBerry® smartphone the following error appears: Network error. Your enerprise Blackberry server does not allow connections to the Google Maps service ·…

ID: KB26752 | Published: 4/28/11 |

Daylight Savings Time – Egypt 2011
On April 20, 2011 the Egyptian government announced that Daylight Savings Time will not be observed. Daylight Savings Time was orginally scheduled to start on April 29, 2011. · BlackBerry® Enterprise…

ID: KB26782 | Published: 4/28/11 |

BlackBerry smartphone user will fail to start if moved to a BlackBerry Enterprise Server whose Service Account does not have permissions to the BlackBerry smartphone user’s mailbox
If a BlackBerry® smartphone user account is moved via the…

ID: KB26710 | Published: 4/26/11 |

How To Submit BlackBerry Enterprise Server Debug Logs
Sometimes for troubleshooting purposes the BlackBerry® Enterprise Server Debug Logs will be required to be reviewed by Technical Support Teams. The default location for the logs is in…

ID: KB26083 | Published: 4/25/11 |

BlackBerry Collaboration Service does not stay started and shows “X509 certificate not found” error in the logs
The BlackBerry® Collaboration Service 5.0 SP3 starts, but then stops. Reviewing the BBIM logs shows: :[110]::: · Bla ckBerry®…

ID: KB26638 | Published: 4/25/11 |

Set password and lock handheld command from BlackBerry Manager
When a BlackBerry® smartphone user forgets the password to unlock a BlackBerry smartphone, the administrator can try to unlock the BlackBerry smartphone using the Set pas sword…

ID: KB12826 | Published: 4/25/11 |

Determine the number of client access licenses installed on the BlackBerry Enterprise Server
Complete the following steps to determine the number of client access licenses (CALs) installed on the BlackBerry® Enterprise Server. BlackBerry…

ID: KB10952 | Published: 4/25/11 |

Prompt to type key store password when password length IT policy is changed
After the minimum password length IT policy is changed, BlackBerry® smartphone users are prompted to type key store passwords even though the key store menu has…

ID: KB15051 | Published: 4/25/11 |

BlackBerry smartphone users are unable to send and receive email messages after their Legacy Exchange Distinguished Name attributes were manually changed
BlackBerry® smartphone users are unable to sen
d and receive email messages after their…

ID: KB16459 | Published: 4/25/11 |

The BlackBerry Administration Service runs very slowly or is unresponsive after an operating system hotfix is applied
When certain Microsoft® hotfixes are applied to Windows® Server 2008 or Windows Server 2008 R2 before or after…

ID: KB25330 | Published: 4/25/11 |

“Error code 0” and “ExtUDPLogThread: Failed to bind to socket” appear in the BlackBerry Messaging Agent logs
The main symptoms of this issue are: 1) Only one BlackBerry® Messaging Agent has started. 2) The BlackBerry Controller debug log…

ID: KB21145 | Published: 4/25/11 |

How to turn on global catalog referrals for a Microsoft Exchange Server
BlackBerry® smartphone users experience messaging delays or stoppage due to a global catalog server going offline. · BlackBerry® Enterprise Server 4.1 to 5.0 SP3 ·…

ID: KB16118 | Published: 4/25/11 |

How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment
When migrating Microsoft® Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry®…

ID: KB22601 | Published: 4/25/11 |

How to uninstall the BlackBerry MDS Integration Service
The BlackBerry® Mobile Data System Integration Service was used in previous versions of BlackBerry® Enterprise Server to develop and deploy custom applications for integration with…

ID: KB25047 | Published: 4/25/11 |

BlackBerry Enterprise Instant Messaging is not functional with Microsoft Office Communications Server 2007 R2
Microsoft® Office Communications Server 2007 R2 (OCS) is not functional with BlackBerry® Collaboration Services 4.1 SP6, SP7 and…

ID: KB17757 | Published: 4/25/11 |

Check the BlackBerry Enterprise Server service account permissions on a BlackBerry smartphone user’s mailbox
There are several instances where the BlackBerry® Enterprise Server’s permissions must be checked against a BlackBerry smartphone…

ID: KB12789 | Published: 4/25/11 |

The BlackBerry Collaboration Service starts and stops when connecting to Office Communications Server 2007 R2
The BlackBerry® Collaboration Service starts and then stops as it is attempting to provision itself within the Microsoft® Office…

ID: KB25416 | Published: 4/25/11 |

How to upgrade or update the Java Runtime Environment on the BlackBerry Enterprise Server 4.1 to 5.0 SP2
How to upgrade the Java® Runtime Environment Upgrading the Java Runtime Environment on the BlackBerry Enterprise Server can affect five…

ID: KB17872 | Published: 4/25/11 |

Users are prompted to regenerate encryption key on the BlackBerry device
BlackBerry® Smartphone users need to regenerate encryption keys on the device. This is caused due to device coverage when the OTAKEYGEN sent from the Bl ackBerry®…

ID: KB24972 | Published: 4/25/11 |

An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement.
When running the setup application to upgrade the BlackBerry® Enterprise Server to 5.0 SP2, the following error occurs: An attempt to…

ID: KB24111 | Published: 4/25/11 |

How to check or add client access license keys on the BlackBerry Enterprise Server
To add a new client access license (CAL) authentication key, complete the following steps for the appropriate version of BlackBerry® Enterprise Server:…

ID: KB10112 | Published: 4/25/11 |

Intermittent mail delivery issues are experienced on BlackBerry smartphones when Microsoft Exchange is configured behind a load balancing appliance
Users receive a red X when sending new email or replying to emails from their BlackBerry®…

ID: KB22812 | Published: 4/25/11 |

“Could not start the BlackBerry Mobile Data Service on Local Computer. Error 203 The system could not find the environment option that was entered” appears when starting the BlackBerry MDS Connection Service
After finishing the installation…

ID: KB04329 | Published: 4/25/11 |

“The specified IP address is invalid” appears when adding a FQDN to the VPN Gateway Address field
If you add an FQDN to the VPN Gateway Address field in a VPN profile a The specified IP address is invalid error will appear when saving the…

ID: KB26433 | Published: 4/25/11 |

“IDispatch error #3159 and COM Error 0x80040E57” is displayed frequently in the BlackBerry Messaging Agent logs
The following errors are frequently logged in the BlackBerry Messaging Agent and Application log on the BlackBerry&
reg; Enterprise…

ID: KB26550 | Published: 4/25/11 |

BlackBerry Device Software configuration in BlackBerry Enterprise Server 5.0
BlackBerry® Device Software configuration is a new feature in BlackBerry® Enterprise Server 5.0 and allows the administrator more control over BlackBerry®…

ID: KB20556 | Published: 4/25/11 |

Temporary CALS for BlackBerry Enterprise Server software
Temporary Client Access Licenses (CALs), for BlackBerry® Enterprise Server software for Microsoft® Exchange, can be requested by customers, resellers and carriers. These CALs are…

ID: KB02421 | Published: 4/25/11 |

Only email message headers appear on the BlackBerry smartphone during pre-population
Only email message headers appear on the BlackBerry® smartphone during pre-population. · BlackBerry® Enterprise Server 4.0 to 4.1 SP6 The option Send…

ID: KB10223 | Published: 4/25/11 |

BlackBerry Administration Service does not load past the loading screen after upgrade to BlackBerry Enterprise Server 5.0 SP3
Following an upgrade to BlackBerry® Enterprise Server 5.0 SP3, the BlackBerry Administration Service web console…

ID: KB26557 | Published: 4/25/11 |

BlackBerry Messenger conversations are not being captured in the e-mail audit logs.
BlackBerry® Messenger conversations are not being captured in the e-mail audit logs after assigning and setting the right IT Policy rules. Minimum steps to…

ID: KB21412 | Published: 4/25/11 |

Unable to view HA status, or perform manual failovers in BlackBerry Administration Service webconsole or BlackBerry Server Configuration
Viewing the HA status in the BlackBerry Administration Service or the BlackBerry Server Configuration…

ID: KB21091 | Published: 4/20/11 |

Unable to send a MMS message from the BlackBerry smartphone
The BlackBerry® smartphone user is unable to send Multimedia Message Service (MMS) messages. · BlackBerry® Enterprise Server 4.1 to 5.0 SP1 · BlackBerry® Device Software 4.1 to 5.0…

ID: KB11766 | Published: 4/20/11 |

SSL Cipher Suites supported by the BlackBerry Administration Service
To find the list of SSL Cipher Suites supported by the BlackBerry® Administration Service: Navigate to the following location: C:Program FilesResearch In…

ID: KB23475 | Published: 4/20/11 |

Meetings are removed after clicking ‘No Response Required’ on Informational-Only updates
When a user running Microsoft® Outlook® 2010 who also have a BlackBerry® smartphone may find that when they receive an Informational-Only update (i.e….

ID: KB26413 | Published: 4/20/11 |

“MAPIMailbox::MAPIMailbox – OpenMsgStore (0x80040204) failed” appears in BlackBerry Messaging Agent logs and some users fail to start
After running an application that uses Messaging Application Programming Interface (MAPI), the following…

ID: KB23981 | Published: 4/20/11 |

Users are unable to log into Enterprise Messenger Client for Office Communications Server 2007 R2 or Lync 2010
In a Microsoft® Office Communications Server 2007 R2 or Microsoft® Lync™ Server 2010 environment, and BlackBerry® En terprise…

ID: KB26429 | Published: 4/20/11 |

Login page is displayed when using Single Sign-on with the BlackBerry Administration Service or BlackBerry Web Desktop Manager
The following describes some of the common issues that result in a failure when attempting to login to the…

ID: KB25154 | Published: 4/20/11 |

How to perform a manual failover of the BlackBerry Enterprise Server
Failover between the primary and standby BlackBerry® Enterprise Server instances occurs when the standby BlackBerry Enterprise Server determines that its health score is…

ID: KB17408 | Published: 4/20/11 |

The BlackBerry Administration Service becomes very slow or unresponsive after BlackBerry Enterprise Server 5.0 SP2 is installed
After installing BlackBerry® Enterprise Server 5.0 SP2, the BlackBerry® Administration Service becomes very slow…

ID: KB23494 | Published: 4/20/11 |

Software requirements for BlackBerry Enterprise Server for Microsoft Exchange
To make sure that the BlackBerry® Enterprise Server installation meets basic software requirements, perform the following tasks: 1) Verify software conf iguration…

ID: KB11842 | Published: 4/20/11 |

Configure BlackBerry Mobile Data System for Kerberos Authentication to a web site
To configure the BlackBerry® Mobile Data System (BlackBerry MDS) for Kerberos™ authentication to a web site hosted on a web server requiring Kerberos…

ID: KB
15642 | Published: 4/20/11 |

Reconciliation does not continue when one BAS node is shut down and another one is brought on-line
In a multiple BlackBerry® Administration Service node environment, if a BlackBerry Administration Service node is brought offline and it has…

ID: KB25461 | Published: 4/20/11 |

What is a BlackBerry Orphaned Contacts folder?
The “BlackBerry® Orphaned Contacts” folder information is created when the mail agent gets an “addContact” request from the device during a slow sync or activation, and the when folderID…

ID: KB26373 | Published: 4/20/11 |

MAPI and CDO Clients are missing on BlackBerry Enterprise Server when updating to Microsoft Exchange 2007
Important : This installation discussed in this knowledge base article is intended only for BlackBerry® Enterprise Server. Background…

ID: KB12697 | Published: 4/20/11 |

How to export or import BlackBerry Enterprise Server Client Access License (CALs) keys from a command prompt
This article contains directions to export Client Access License keys from the BlackBerry® Configuration database using the BCP…

ID: KB03300 | Published: 4/20/11 |

How to turn on BlackBerry smartphone PIN and SMS logging from the BlackBerry Enterprise Server
Personal identification number (PIN) messages and Short Message Service (SMS) text messages that have been sent and received on a Blac kBerry®…

ID: KB05024 | Published: 4/19/11 |

“Transaction error – decryption error” is displayed when an email message is sent from a BlackBerry smartphone
An X is displayed in the message list on the BlackBerry® smartphone, indicating that the email message could not be sent. The…

ID: KB01608 | Published: 4/19/11 |

Cannot uncheck the BlackBerry Administration Service components when running Setup
When trying to uncheck the BlackBerry® Administration Service components from Setup the following warning occurs: “You cannot cancel the option to upgrade…

ID: KB24548 | Published: 4/19/11 |

How to use or enable Remote Files / File Explorer and what behavior to expect.
From the BlackBerry® smartphone: 1. On the Home Screen, go to Applications. 2. Go to Files. 3. In the Go To:// section, specify . 4. When prompted enter…

ID: KB22546 | Published: 4/19/11 |

How to enable debug logging for the BlackBerry MDS Integration Service
To see all SOAP (Simple Object Access Protocol) messages between a BlackBerry® MDS Integration Service based application and a web-service, enable debug logging for the…

ID: KB17860 | Published: 4/19/11 |

BlackBerry Enterprise Server services errors
The following errors are logged in the BlackBerry® Enterprise Server logs and the Windows® Event Viewer™ logs for the BlackBerry Enterprise Server services. The lists are divided into three…

ID: KB04099 | Published: 4/19/11 |

Application redeployment occurs when BlackBerry smartphone users are moved from one BlackBerry Enterprise Server instance to another instance within the same BlackBerry Domain When a BlackBerry smartphone user is moved from one BlackBerry…

ID: KB24339 | Published: 4/19/11 |

Forwarding rule prevents wireless enterprise activation process and encryption key regeneration
The wireless enterprise activation process does not work as expected and the BlackBerry® smartphone can no longer send or receive messages. The…

ID: KB04485 | Published: 4/19/11 |

Correct order to start and stop BlackBerry Enterprise Server services
Important: Restarting the BlackBerry® Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry® smartphones. For information on delays in email…

ID: KB13718 | Published: 4/19/11 |

What is the “Messages Failed” statistic on the BlackBerry Enterprise Server
Messages Failed statistics can be seen on BlackBerry® Manager under the Server Configuration tab. A failed message means the wireless network rejected attempts to…

ID: KB17083 | Published: 4/19/11 |

“Error 401: Unauthorized Access” appears when an attempt is made to browse to a secure website
The following error message appears when an attempt is made to connect to a webpage that requires Hypertext Transfer Protocol (HTTP)…

ID: KB10971 | Published: 4/19/11 |

How to disable Internet Browser on BlackBerry smartphones
To disable the Internet Browser on BlackBerry smartphones, perform the following: 1) In the BlackBerry Manager, in the left pane, click BlackBerry Domain. 2) On the Global tab, click…

ID: KB10936 | Published: 4/19/11 |

How to download and manually update the cdo.dll file
To download and manually update the cdo.dll file, complete the following tasks: Note: Before applying the cdo.dll file, verify that the most recent service pack for the M icrosoft®…

ID: KB02937 | Published: 4/19/11 |

HKEY_CURRENT_USER registry key is not updated after a BlackBerry Configuration Database name change
Two registry keys that point to the BlackBerry® Configuration Database can exist in a BlackBerry® Enterprise Server environment and be…

ID: KB04019 | Published: 4/19/11 |

Wireless application delivery fails when resending an application
After trying to resend an application to a BlackBerry® smartphone using wireless application delivery, the BlackBerry® Policy Service (POLC) logs show the following error:…

ID: KB04221 | Published: 4/19/11 |

Administrators are not able to add Microsoft Active Directory groups to administrative roles in the BlackBerry Administration Service
In BlackBerry® Enterprise Server 4.0 and 4.1, administrators had the ability to assign groups from…

ID: KB18526 | Published: 4/18/11 |

“Error: 1067. The process terminated unexpectedly” appears when trying to start the BlackBerry Mobile Data System
The following error message appears when you start the BlackBerry® Mobile Data System: Could not start the Mobile Data Service…

ID: KB11113 | Published: 4/18/11 |

‘Unrecognized Document Format” error when attempting to open attachments on the BlackBerry smartphone
When attempting to open an attachment on the BlackBerry smartphone, the following error message is received: Unrecognized Document Format…

ID: KB11882 | Published: 4/18/11 |

Duplicate Calendar items in a single calendar database appear sometimes when the BlackBerry smartphone is moved with BlackBerry Enterprise Transporter and Content Protection is enabled.
Duplicate calendar items appear only on the…

ID: KB25445 | Published: 4/18/11 |

“Page cannot be found” appears when accessing BlackBerry Monitoring Service
The web console for the BlackBerry Monitoring Service cannot be displayed and Page cannot be found appears. · BlackBerry® Enterprise Server 5.0 · BlackBerry…

ID: KB20207 | Published: 4/18/11 |

Errors occur when BlackBerry smartphone users on a BlackBerry Enterprise Server use BlackBerry App World
When a BlackBerry® smartphone user assigned to a BlackBerry Enterprise Server attempts to connect to BlackBerry App World, one of the…

ID: KB17855 | Published: 4/18/11 |

How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance
The BlackBerry® Enterprise Server services must be stopped during the process described in this article. Important: Restarting certain BlackBerry…

ID: KB03112 | Published: 4/18/11 |

Unable to open email message attachments on the BlackBerry smartphone
The BlackBerry smartphone user cannot open attachments on the BlackBerry smartphone. · BlackBerry® Desktop Manager 4.2 to 5.0 · BlackBerry® Enterprise Server ·…

ID: KB10473 | Published: 4/18/11 |

“Webserver.keystore (The system cannot find the file specified)” appears when BlackBerry MDS Connection Service is configured to use a self signed or third party certificate for SSL Push
When configured to use a self signed or third party…

ID: KB15978 | Published: 4/18/11 |

How to reset the OTASL Patch Availability Server address for BlackBerry Administration Service
With the introduction of the BlackBerry Administration Service in BlackBerry Enterprise Server 5.0, the BlackBerry Administration Service is now…

ID: KB19193 | Published: 4/18/11 |

How Application Control Policies adhere to the permission ceiling on BlackBerry smartphones
On a BlackBerry® smartphone, the software configuration is pushed down using the standard unlisted optional Application Control Polic y. Third-party…

ID: KB25816 | Published: 4/18/11 |

How to configure BlackBerry MDS Connection Service to perform certificate searches using LDAPS
The Mobile Data Service – Connection Service (MDS-CS) can be configured to allow LDAP (Lightweight Directory Access Protocol) certificate search…

ID: KB20197 | Published: 4/18/11 |

After a fresh installation, Administrative users are unable to log into the BlackBerry Administration Service web console using Active Directory authentication
The web page loads, but upon entering the user name and password the login…

ID: KB24973 | Published: 4/18/11 |

Turning off external services disables the browser push
Turning off ‘External services for selected devices’ disables a browser push or a bookmark push for that BlackBerry smartphone. · BlackBerry® smartphones When attempting to do a…

ID: KB26002 | Published: 4/18/11 |

IT policies introduced in BlackBerry Device Software 6.0
With the introduction of BlackBerry® Device Software 6.0, the following IT policies are available to BlackBerry Enterprise Server administrators. For instructions on how to import…

ID: KB23701 | Published: 4/18/11 |

What are the required permissions in the Microsoft SQL Server to create and manage the BlackBerry Configuration Database
To create the BlackBerry® Configuration Database, the administrator requires access to a Windows® account (Trusted) or…

ID: KB03633 | Published: 4/18/11 |

How to submit BlackBerry Enterprise Server logs through the BlackBerry Expert Support Center
This article will explain, in step by step detail, how to use the BlackBerry® Expert Support Center to submit debug logs from the Blac kBerry®…

ID: KB26576 | Published: 4/15/11 |

BlackBerry Monitoring Service does not start after upgrade to Windows Server 2008 R2 SP1
After a server running the BlackBerry® Monitoring Service is upgraded from Windows® Server 2008 R2 to Windows Server 2008 R2 SP1, the BlackBerry…

ID: KB26571 | Published: 4/15/11 |

Cross-site scripting (XSS) vulnerability in the BlackBerry Web Desktop Manager component of the BlackBerry Enterprise Server
CDO no longer supported by BlackBerry® Enterprise Server for Microsoft ® Exchange 2010 SP1 Hosting Mode
As of BlackBerry® Enterprise Server 5.0 SP3 for Microsoft® Exchange 2010 SP1 Hosting Mode, Collaboration Data Objects (CDO) will no…

ID: KB26555 | Published: 4/14/11 |

BlackBerry Attachment Service is unable to process Microsoft Office 2010 documents that are saved in compatibility mode – Word 97 to 2003
When trying to convert a Microsoft Office 2010 document that is saved in compatibility mode (Microsoft…

ID: KB23912 | Published: 4/14/11 |

How to configure the BlackBerry Enterprise Server to connect to a different BlackBerry Infrastructure
To configure the BlackBerry Enterprise Server to connect to a different BlackBerry® Infrastructure, complete the steps appropriate for the…

ID: KB05227 | Published: 4/14/11 |

BlackBerry Administration Service fails to start when special characters are used in the key store password
The BlackBerry® Administration Service fails to start when special characters are used in the key store password. · BlackBerry®…

ID: KB20521 | Published: 4/13/11 |

How to recreate the BlackBerry Enterprise Server MAPI profile
The Messaging Application Programming Interface (MAPI) profile is used to facilitate data communication between the Microsoft® Outlook® email application and the Microsoft®…

ID: KB10285 | Published: 4/13/11 |

How to install and set up SNMP for the BlackBerry Monitoring Service
To install the Simple Network Management Protocol (SNMP) for the BlackBerry® Monitoring Service from Windows Server® 2003, complete the following steps: 1) In the Windows®…

ID: KB12855 | Published: 4/13/11 |

Inbox folder redirection is randomly disabled for BlackBerry smartphone users
The BlackBerry® smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but it sends the command. The BlackBerry® Enterprise Server receives this…

ID: KB18549 | Published: 4/13/11 |

Vulnerabilities in Apache Tomcat implementation impact BlackBerry Enterprise Server components
“Unable to access mailbox” error is received in the BlackBerry Manager when accessing user properties
The following error is displayed when viewing BlackBerry® Smartphone User Properties or BlackBerry Smartphone User Stats through the…

ID: KB02546 | Published: 4/12/11 |

Folder Redirection option is missing from the BlackBerry smartphone
The Folder Redirection option is missing from the Email Settings menu in the Messages application of the BlackBerry® smartphone. · BlackBerry® Enterprise Server ·…

ID: KB13650 | Published: 4/12/11 |

How to enable and what databases are included in an Automatic Wireless Backup for a BlackBerry smartphone on a BlackBerry Enterprise Server
To enable Automatic Wireless Backup on BlackBerry Enterprise Server 4.0 SP1, complete the following…

ID: KB11202 | Published: 4/12/11 |

“Returned FAILED” error message appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log
The following message appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log:
“Returned FAILED” · BlackBerry® Enterprise Server for…

ID: KB11481 | Published: 4/11/11 |

Unable to receive PIN messages from users who are not in the same BlackBerry domain
The BlackBerry® smartphone user is able to send Personal Identification Number (PIN) messages within the same organization, but when sending to a user in…

ID: KB13016 | Published: 4/11/11 |

The domain field in the BlackBerry Administration Service login page is missing when using Active Directory authentication
When Active Directory authentication is selected on the BlackBerry Administration Service page, the domain field does…

ID: KB24524 | Published: 4/11/11 |

SMS text message is logged on the BlackBerry Enterprise Server as “@” symbols
When SMS text message logging is enabled on the BlackBerry® Enterprise Server, the body of some SMS messages is logged as number of “@” symbols in the SMS log….

ID: KB19944 | Published: 4/11/11 |

Port conflict on 8443 between MDS-CS and BlackBerry Monitoring
Both the BlackBerry Monitoring Service and the BlackBerry® Mobile Data System Connection Service use port 8443 by default. As a result, the two services should not both be…

ID: KB21514 | Published: 4/11/11 |

“The enablement process has not completed” error message appears when attempting to configure folder redirection settings within the BlackBerry Administration Service console
When attempting to configure folder redirection settings for a…

ID: KB26143 | Published: 4/11/11 |

Can the JBoss security update 4.3.0.GA_CP08 be applied to the BlackBerry Administration Service?
The BlackBerry Administration Service uses JBoss® and there has been a recent security patch (4.3.0.GA_CP08) released to correct…

ID: KB25292 | Published: 4/11/11 |

BlackBerry Administration Server Console very slow when loading and navigating
When logging into the BlackBerry® Administration Console it is very slow to respond. The following log events are present in the BAS logs: (04/01…

ID: KB26405 | Published: 4/11/11 |

“Invalid instance name as it contains invalid characters” is seen in the Installer log for MR3
For RIM internal use only. Not for external distribution. When installing MR3 for BlackBerry Enterprise Server 5.0 SP2 the following error is…

ID: KB25830 | Published: 4/11/11 |

Configure a VPN profile on the BlackBerry smartphone
A virtual private network (VPN) profile contains the user account information required to log in to a VPN. Note: To be valid, the VPN profile created on the BlackBerry® smartphone must…

ID: KB13469 | Published: 4/11/11 |

How to configure regular expressions for BlackBerry MDS proxy exclusions
The BlackBerry MDS Connection Service and the BlackBerry® Mobile Data System use regular expressions to exclude a URL from being forwarded to a corporate proxy server….

ID: KB14053 | Published: 4/8/11 |

Global Address List fields
When a Global Address List (GAL) lookup is performed from a BlackBerry® smartphone, the BlackBerry® Enterprise Server queries the following fields within the Microsoft® Active Directory® schema: Field Value…

ID: KB03111 | Published: 4/8/11 |

How to trim the BlackBerry Monitoring Service database size
The BlackBerry Monitoring Service stores statistical information into its database via the Data Collection Subsystem. By default it will limit it’s database size to 4GB for…

ID: KB22559 | Published: 4/8/11 |

Upgrading the software required for BlackBerry Enterprise Server
For more information regarding the software requirements for the BlackBerry Enterprise Server for Microsoft Exchange and possible reasons for upgrading required software, see…

ID: KB12184 | Published: 4/8/11 |

Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone
The BlackBerry smartphone user is unable to receive email messages from the BlackBerry Enterprise Server, but is able to send email me ssages…

ID: KB11172 | Published: 4/8/11 |

BlackBerry Dispatcher service fails to start and DISP log shows “SQL Network Interfaces: Error Locating Server/Instance Specified”
The BlackBerry® Dispatcher service fails to start and the following is displayed in the DISP log: [25000]…

ID: KB20710 | Published: 4/8/11 |

BlackBerry Messaging Agent Agent 1 failed to start. Error code 5402
The BlackBerry Messaging Agent fails to start and this results in no users being able to send or receive mail. The following log lines are shown in the BlackBerry…

ID: KB24613 | Published: 4/8/11 |

BlackBerry Manager crashes when selecting unreachable BlackBerry MDS Connection Service host.
BlackBerry Manager crashes when selecting unreachable BlackBerry MDS Connection Service host. If the BlackBerry Manager is running on BlackBerry®…

ID: KB17825 | Published: 4/8/11 |

Administration accounts in protected Microsoft Active Directory groups
When using the SetSendAsPermission tool to address problems with the Send As permission being revoked for the BlackBerry Enterprise Server administration account (for…

ID: KB12309 | Published: 4/7/11 |

How to deploy BlackBerry Smart Card Reader Software over the air using a software configuration
To deploy BlackBerry Smart Card Reader Software over the air using a software configuration from a BlackBerry Enterprise Server, complete the…

ID: KB26375 | Published: 4/7/11 |

Cannot start BlackBerry Enterprise Server services automatically after an upgrade to Java 1.6.0 Update 22
After following the steps listed in KB17872 (www.blackberry.c om/btsc/KB17872) to perform an upgrade to the JRE, th e BlackBerry…

ID: KB25011 | Published: 4/7/11 |

Unable to log into the BlackBerry Administration Service Console page error: “HTTP Status 404 – /app/webconsole”
When the BlackBerry administrator tries to log in to the BlackBerry Administration Service Console, the administrator received…

ID: KB25750 | Published: 4/7/11 |

“The username, password, or domain is not correct. Please correct the entry” appears at BlackBerry Administration Service login
This article contains an overview of several causes that prevent BlackBerry® smartphone users or administrators…

ID: KB17894 | Published: 4/7/11 |

How to deploy BlackBerry Smart Card Reader drivers over the air using a software configuration
To deploy BlackBerry Smart Card Reader drivers over the air using a software configuration, complete the following steps: 1) Download the…

ID: KB26376 | Published: 4/7/11 |

How to use the Erase Data and Disable Handheld command
The Erase Data and Disable Handheld command can be sent to a BlackBerry® smartphone over the wireless network to erase all data and disable it so that it is no longer connected to the…

ID: KB04529 | Published: 4/6/11 |

“New email address has been specified, wipe handheld data before activating this user” is displayed on the BlackBerry smartphone when performing an enterprise activation
While activating a BlackBerry® smartphone over the wireless ne twork,…

ID: KB15878 | Published: 4/6/11 |

BlackBerry Enterprise Server installation fails to install Java with the error “Java Runtime 6.0 update 15 has failed. Please check the install log for more information.”
When installing BlackBerry Enterprise Server 5.0 SP1, the…

ID: KB22971 | Published: 4/5/11 |

EventID 6008 “The previous system shutdown at (previous time) on (previous date) was unexpected.” appears in the Application Log when the BlackBerry Enterpise Server is rebooted
When shutting down Windows 2008 R2 over a Remote Desktop…

ID: KB24882 | Published: 4/5/11 |

Highlight of Calendar synchronization errors “MarkAppointmentAsSynchronized() failed: ERR_FAIL” and “pStateRecordMsg is NULL”
The Calendar Synchronization errors of MarkA ppointmentAsSynchronized() failed: ERR_FAIL and pStateRecordMsg is…

ID: KB25243 | Published: 4/5/11 |

“Cannot process invocation request” appears in the BAS_AS logs and the BlackBerry Administration Service console is inaccessible
When the BlackBerry Administration Service is accessed from an Internet browser, the following message appears…

ID: KB22553 | Published: 4/5/11 |

BlackBerry smartphone support for private keys and certificates
BlackBerry smartphones support PKCS#12 (.p12 and .pfx file extensions) digital certificates, including private keys, and digital certificates with .cer, .cert, .crt, .der,…

ID: KB18586 | Published: 4/5/11 |

How to add a user to the BlackBerry Enterprise Server using the BlackBerry Administration Service
How to add a user to the BlackBerry® Enterprise Server using the BlackBerry® Administration Service. · BlackBerry® Enterprise Server E xpress…

ID: KB21967 | Published: 4/5/11 |

Find the MAC address of a Wi-Fi enabled BlackBerry smartphone
To find the Media Access Control (MAC) address of a Wi-Fi® enabled BlackBerry smartphone, complete the following steps: 1) Click Options. 2) Click Status. 3) The WLAN MAC field…

ID: KB13233 | Published: 4/5/11 |

“Authentication Failed” error when attempting to access remote files share using Remote File Access
The BlackBerry® smartphone user receives Authentication failed error when attempting to access remote file share The following error…

ID: KB20593 | Published: 4/4/11 |

BlackBerry Mailbox Agent process crashes with an Access Violation during an Address Book rescan
During an Address Book or Memos rescan, the BlackBerry® Mailbox Agent crashes with an Access Violation error. [40800] (07/20…

ID: KB24018 | Published: 4/4/11 |

“The following message was not delivered More Details (Error ID 504)” appears when sending a message to a BlackBerry Client for use with Microsoft Office Communications Server from the Microsoft Lync Server desktop client
If this issue is…

ID: KB25525 | Published: 4/4/11 |

How to troubleshoot one-way wireless calendar synchronization from the BlackBerry smartphone to Microsoft Outlook
Only one-way wireless calendar synchronization occurs from the Microsoft® Outlook® calendar to the calendar on the B lackBerry®…

ID: KB05270 | Published: 4/4/11 |

The BlackBerry Administration Service lists the same user multiple times
A BlackBerry® Administrator may see the same user listed multiple times when searching in the BlackBerry Administration Service. · BlackBerry® Enterprise Server 5.0 to…

ID: KB25229 | Published: 4/4/11 |

How to update previously deployed third-party applications to BlackBerry smartphones
A third-party application was previously deployed through a software configuration and an update to the application is required. To update a third-party…

ID: KB17353 | Published: 4/4/11 |

“Convert property write (PR_BODY_HTML) (0x00000057) failed” is seen in the agent logs when a user fails to receive an email attachment
A user reports that an external email arrived with an attachment, that is visible in Microsoft® Outlook®…

ID: KB26014 | Published: 4/4/11 |

“Cannot connect to server” appears when attempting to use the BlackBerry Client for use with Microsoft Office Communications Server 2007 to connect to Microsoft Lync 2010
When attempting to use the BlackBerry Client for use with Micr osoft…

ID: KB25288 | Published: 4/4/11 |

Identifying and troubleshooting issues with the enterprise activation process
The following table lists knowledge base articles with information about errors that appear during the enterprise activation process. Note: For an overview of the…

ID: KB13852 | Published: 4/4/11 |

April 2011 Daylight Savings Time Update for Chile
The Chilean government has announced that Daylight Savings Time will now end at midnight between May 7 and 8, 2011. This update also contains the changes from the March 2011 Daylight Savings…

ID: KB26394 | Published: 4/4/11 |

How to add or change the auto signature feature
The signature appears at the bottom of email messages sent from the BlackBerry® smartphone. The signature can be added or changed using the BlackBerry® Desktop Manager, the BlackBerry®…

ID: KB02035 | Published: 4/4/11 |

Allow BlackBerry Enterprise Server SNMP traffic
To enable Simple Network Management Protocol (SNMP) traffic on the BlackBerry Enterprise Server, complete the following: 1) Open the Registry Editor and go to…

ID: KB05027 | Published: 4/4/11 |

After configuring the BlackBerry Administration Service Single Sign-On the Webconsole Login Page is still displayed
When accessing the BlackBerry® Administration Service Webconsole URL https://ser ver01.example.com/webconsole/login the login…

ID: KB25534 | Published: 4/1/11 |

Database Notification System support for Windows Server 2008 and SQL 2008
Support for the Database Notification System (DBNS) on Windows Server® 2008 is one of the new features in BlackBerry® Enterprise Server 5.0 SP1. In add ition…

ID: KB19542 | Published: 4/1/11 |

Some BlackBerry smartphone user accounts do not recover after a Microsoft Exchange fail over
When a Microsoft® Exchange 2000 or 2003 server cluster fails over to another node, the BlackBerry® Enterprise Server does not completely recover….

ID: KB01990 | Published: 4/1/11 |

A Month in #Exchange and #OCS: May/June 2011: To Read

Exchange2010 #Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Technical White Papers for Exchange Server 2010
http://technet.microsoft.com/en-us/library/bb124558.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Documentation Updates
http://msexchangeteam.com/archive/category/11153.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Exchange 2007 Documentation Updates
http://technet.microsoft.com/en-us/library/gg490643(v=EXCHG.80).aspx

The following topics have recently been updated:

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Office Communication Server Documentation Updates
http://technet.microsoft.com/en-us/library/bb676082.aspx

Communications Server 2010
http://technet.microsoft.com/en-us/library/ff770144.aspx -and- http://technet.microsoft.com/en-us/lync/default.aspx

Check out my previous blogs for Lync docs: http://flaphead.com/archive/2011/06/01/a-month-in-exchange-and-ocs-june-2011-news-linkz-and-downloads.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New KBs from Last Month
New means they appear in KB as Revision 1.0! (well apart from the ones that look interesting too) … I just can’t find a decent source for these anymore! ideas?
Exchange 2003: http://kbalertz.com/Technology_313.aspx
Exchange 2007: http://kbalertz.com/Technology_515.aspx
Exchange 2010: http://kbalertz.com/Technology_1282.aspx
Exchange 2010 Coexistence: http://kbalertz.com/Technology_1281.aspx
Forefront For Exchange: http://kbalertz.com/Technology_523.aspx
Communications Server 2007: http://kbalertz.com/Technology_557.aspx
Communicator 2007: http://kbalertz.com/Technology_558.aspx
Outlook 2007: http://kbalertz.com/Technology_506.aspx
Outlook 2010: http://kbalertz.com/technology_1543.aspx
Lync 2010: http://kbalertz.com/Technology_1859.aspx
Lync Server: http://kbalertz.com/Technology_1860.aspx
http://blogs.technet.com/b/hot/archive/tags/Messaging+Server/
http://blogs.technet.com/b/trm/archive/tags/unified+communications/

April 5, 2011

  • 955572 You cannot cache shared mail folders in Outlook 2007

April 10, 2011

  • 2534447 E-mail attachments are not visible to some recipients
  • 2534468 How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
  • 2534494 The public subfolder that you add to your Favorites public folder does not appear in Outlook 2007 or in Outlook 2003
  • 2534496 The Visual Basic Editor may open without menus or toolbars in Outlook 2007 or in Outlook 2003
  • 2534459 You receive an “Insufficient Disk Space” error message when you install Outlook 2007 with Business Contact Manager or Outlook 2003 with Business Contact Manager
  • 2534460 You cannot hide or show the Business Contact Manager toolbar in Outlook 2007 or in Outlook 2003
  • 2522999 Description of the Office Outlook 2007 Junk Email Filter update: April 12, 2011
  • 2534478 Error message when you try to import or to export files in Outlook: “Microsoft Outlook cannot start the required translator”
  • 2534479 How to troubleshoot Search Folders in Outlook 2010, Outlook 2007, and Outlook 2003
  • 2534504 How to send e-mail messages that remain in your Outbox in Outlook
  • 2534505 When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
  • 2534514 How to configure Outlook to receive e-mail messages from an IMAP server
  • 2534448 After you configure one or more client-only message rules in Outlook, other message rules do not take effect
  • 2534469 You may receive an error message and Outlook does not start when you try to start Outlook on a computer that is running Windows XP
  • 2534513 How to find and run the Inbox Repair tool in Outlook

April 12, 2011

  • 2522981 Description of the Office Outlook 2003 Junk Email Filter update: April 12, 2011

April 20, 2011

  • 972148 When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox

May 3, 2011

  • 2468058 Credentials prompt not shown with Outlook 2010 deployed as a RemoteApp

May 9, 2011
974498 What to do if the size of your Outlook data file increases over time and causes issues

May 10, 2011
2536411 Description of the Office Outlook 2003 Junk Email Filter update: May 10, 2011

May 13, 2011

  • 2537249 You receive error messages when you turn on the logging feature in Office Communicator 2007 R2 after you install cumulative update KB 2291453
  • 2516293 Outlook 2010 stops responding when you try to open a RMS-protected email message that has a large attachment

May 20, 2011

  • 2555528 Unable to save Outlook email attachment to network share or external memory device
  • 2540106 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): May 2, 2011

May 25, 2011

  • 2482432 An external federated user who uses a proxy that has Digest authentication enabled cannot join a Live Meeting by using Office Live Meeting 2007
  • 2536682 “An error occurred while sending the e-mail invitation” error message when you click “by E-mail” in a Live Meeting 2007 client
    2536683 Description of the update package for the Windows-based Live Meeting 2007 client: May 2011
  • 2537295 The JAWS screen reader cannot read certain items in a Live Meeting when you use a Live Meeting 2007 client

May 26, 2011

  • 2497077 Outlook 2007 or Outlook 2010 displays incorrect search results of a GAL in Exchange Server 2007 or in Exchange Server 2010

A Month in #Exchange and #OCS: June 2011: Events

#Exchange2010 #Lync #MMMUG

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New On-Demand Web Content from April 2011

TechNet Webcast: Introducing Office 365 to Your End Users (Level 100)
Are you planning on rolling out Microsoft Office 365 to your organization? You’re familiar with the back-end cloud benefits, but how does Office 365 affect your users? In this fast-paced 60-minute presentation, we discuss strategy to make sure that your business captures the productivity gains that are possible with Office 365. Topics include planning pre-rollout training, generating excitement among your users, easing the tension of deployment day, and providing ongoing resources.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032486368&EventCategory=5&culture=en-US&CountryCode=US

Business Insights Webcast: BPOS to Office 365 Transition (Part 1 of 2): New Features, Experiences and Requirements
Join us for both events in this series as Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes. Office 365 combines the familiar Microsoft Office suite with cloud-based versions of next-generation communications and collaboration services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Give your people new ways to collaborate on documents, the ability to work online or offline, and access to their documents, email, calendars from any device. This webcast details guidance for the transition from Microsoft Business Productivity Online Suite (BPOS) to Office 365, the requirements for Office 365, and administrator tasks for getting your organization ready for Office 365
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032484649&EventCategory=5&culture=en-US&CountryCode=US

MSDN Webcast: Cloud Power Event Series (Part 1 of 5): Data Migration to the Cloud (Level 200)
Data migration to the Cloud. Few things have as much value in the digital age as good old data. Unfortunately, it is often scattered and not necessarily running on infrastructure that’s up to date. In this session, you will learn about the challenge of having data sitting on “intermittently maintained infrastructure” and how best to migrate to a cloud environment that is persistently up to date.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032486464&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: End User Tips and Tricks for Office 365: Focus on SharePoint Online (Level 100)
Are you wondering what Microsoft SharePoint Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-paced 60-minute session that is designed to highlight the most exciting features of SharePoint Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include collaborating with team sites, simplifying document access through Microsoft Office Web Apps, coauthoring content by using Microsoft Office and SharePoint Online, automating business processes, and improving communication with Microsoft Lync Online integration.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032486370&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: End User Tips and Tricks for Office 365: Exchange Online with Email (Level 100)
Are you wondering what Microsoft Exchange Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-paced 60-minute session that is designed to highlight the most exciting features of Exchange Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include organizing your inbox in Microsoft Outlook 2010, connecting with your contacts, accessing your email anywhere on any device, and keeping track of your day in Outlook 2010.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032486201&EventCategory=5&culture=en-US&CountryCode=US

Business Insights Webcast: BPOS to Office 365 Transition (Part 2 of 2): Administration Steps and Experience (Level 100)
Join us for both events in this series as Microsoft Office 365 introduces new online services and capabilities, new user experiences, and new online platform capabilities. It also introduces new underlying server software into Microsoft Online Services data centers as well as other major new service and platform investments. The name may be new and includes new offerings, but you are subscribed to the same service, just significantly enhanced. In this webcast, we work through the changes in the administration of Office 365 from Microsoft Business Productivity Online Suite (BPOS), client requirements and deployment options, and transition guidance from the IT perspective.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032484651&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: End User Tips and Tricks for Office 365: Get the Most out of Lync Online (Level 100)
Are you wondering what Microsoft Lync Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-paced 60-minute session that is designed to highlight the most exciting features of Lync Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include viewing Lync Online presence in your applications, managing conversations, sharing your desktop with others, and hosting an online meeting.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032486203&EventCategory=5&culture=en-US&CountryCode=US

Microsoft Office System Webcast: Tips and Tricks for OneNote and Outlook 2010 (Level 100)
We invite you to attend a Live Meeting presentation that will help you get the most out of OneNote and Outlook 2010. Learn about new features and timesavers to help you in your day-to-day work. This session is good for beginner and intermediate users.

The time you take to attend this session can help save you time later – past participants report saving from 15 to over 30 minutes a day after attending a Tips and Tricks session. Led by an expert Microsoft technology presenter, the session will be informative and entertaining, designed to help you learn how to work more effectively.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032474356&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: Forefront Protection for Office: Cloud Protection Technologies (Level 300)
Learn how to best protect your email by using Microsoft Forefront Online Protection for Exchange. Hear about core Forefront Online Protection for Exchange capabilities, such as multiple-engine antivirus protection, antispam protection, and policy definition, that help keep your customer email collaboration more secure.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481080&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: The Forefront Online Protection for Exchange Management Experience (Level 300)
Learn best practices for how to use the Microsoft Forefront Online Protection for Exchange Administration Center. In this webcast, get tips and tricks from experts about key product capabilities and how to effectively manage Forefront Online Protection for Exchange.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481086&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: Forefront Online Protection for Exchange Routing Scenarios (Level 300)
This webcast takes a deep dive into the new capabilities of the next release of Microsoft Forefront Online Protection for Exchange. New customers that use the Microsoft Office 365 cloud-based application suite and Business Productivity Online Suite (BPOS) will be able to route mail through Forefront Online Protection for Exchange for filtering. All Forefront Online Protection for Exchange customers will be able to configure secure cross-premises hybrid mail-flow scenarios that can help them seamlessly move mail infrastructure to the cloud while maintaining existing investments and configuration. This webcast presents and demonstrates these scenarios and describes the underlying architecture.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481082&EventCategory=5&culture=en-US&CountryCode=US

Business Insights Webcast: BPOS to Office 365 Transition (Part 2 of 2): Administration Steps and Experience (Level 100)
Join us for both events in this series as Microsoft Office 365 introduces new online services and capabilities, new user experiences, and new online platform capabilities. It also introduces new underlying server software into Microsoft Online Services data centers as well as other major new service and platform investments. The name may be new and includes new offerings, but you are subscribed to the same service, just significantly enhanced. In this webcast, we work through the changes in the administration of Office 365 from Microsoft Business Productivity Online Suite (BPOS), client requirements and deployment options, and transition guidance from the IT perspective.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032484763&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: Forefront Online Protection for Exchange and Office 365 (Level 300)
Microsoft Forefront Online Protection for Exchange and Microsoft Office 365 are better together. See how the new features in Forefront Online Protection for Exchange 11.1 help Office 365 customers simplify the management experience through a single sign on (SSO). Also, learn how the new inbound and outbound advanced routing scenarios in Forefront Online Protection for Exchange help Office 365 customers optimize their email flow requirements.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481084&EventCategory=5&culture=en-US&CountryCode=US

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Webcasts of interest showing at a desktop near you in June 2011

Friday, June 03, 2011 TechNet Webcast: Talk TechNet with Keith Combs and Matt Hester – Episode 34: PowerShell with Sean Kearney (Level 200)
Call in or join us on the web as we host Sean Kearney, Microsoft PowerShell MVP.  Sean is the “Energized about IT” guy and you’ll find him frequently blogging at http://ye110wbeard.wordpress.com/.  Last time we had Sean on the show he broke into a series of demos on Live Meeting.  Now technically this is a talk show, but keep that in mind just in case he decides to get energetic again. Be sure to take advantage of this unique opportunity to get some questions answered.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032487714

Monday, June 06, 2011 TechNet Webcast: Virtualizing Exchange Server with Hyper-V: Better Together (Level 200)
This webcast covers virtualization scenarios for Microsoft Exchange 2010 and how the combination of Hyper-V and Microsoft System Center solves the issues. We also discuss the various deployment scenarios for Exchange and perform a deep dive on virtualizing it with Hyper-V. The presentation highlights examples of Exchange performance on Hyper-V and best practices for a successful deployment. Finally, we also touch upon partner solutions, including the PRO packs and how these solutions enhance the benefits of running Exchange virtually.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486375

Tuesday, June 07, 2011 TechNet Webcast: Lync Server 2010 Architecture Topologies (Level 200)
In this webcast, we describe the overall architecture of Microsoft Lync Server 2010 and the key considerations for the scalability and performance of each server role. This webcast provides the background and framework for the other Lync Server 2010 webcasts and serves as a bridge between the overview session and the drill-downs in the different product areas.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486206

Thursday, June 09, 2011 TechNet Webcast: Lync Server 2010: Migration and Coexistence (Level 300)
In this webcast, we explore the path of moving from Microsoft Office Communications Server 2007 R2 to Microsoft Lync Server 2010. Although some of the technical functionalities of the products are similar, these are two very different products. Join this webcast to prepare yourself for a successful migration from Communications Server 2007 R2 to Lync Server 2010.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486208

Monday, June 13, 2011 TechNet Webcast: Cybercriminals Using Marketing-Like Approaches to Target Consumers (Level 200)
Microsoft has released the latest Security Intelligence Report (SIR v10). Volume 10 uncovers evolving threat landscape trend information from more than 600 million systems worldwide, focusing on the second half of 2010. In addition, there are 117 global threat assessments, which help make SIR v10 the most comprehensive compilation of malware information in the world. In this webcast, Frank Simorjay discusses SIR v10.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032488101

Wednesday, June 15, 2011 TechNet Webcast: Lync Server 2010: Role-Based Access Control (RBAC) (Level 300)
In this webcast, we introduce the Microsoft Lync Server 2010 Management Shell, a new method of administration and management. The Lync Server 2010 Management Shell is a powerful management interface built on the Windows PowerShell command-line interface, which includes a comprehensive set of cmdlets that are specific to Lync Server 2010. We take a look at various commands and how to perform various management tasks by using the Lync Server 2010 Management Shell.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486210

Thursday, June 16, 2011 Business Insights Webcast: Cloud Productivity for Enterprises Featuring Microsoft Office 365 (Level 100)
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and to free up valued resources. Office 365 combines the familiar Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Office 365 is simple to use, easy to administer, and backed by the robust security and guaranteed reliability you expect from a world-class service provider. See an overview of all the products and services of Office 365, pricing and licensing concepts, and a demonstration of the future of productivity.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032479775

Friday, June 17, 2011 TechNet Webcast: Lync Server 2010: Implementing Call-Admission Control (Level 300)
Real-time communications are sensitive to the latency and packet loss that can occur on congested networks. Call-Admission Control (CAC) determines, based on available network bandwidth, whether to allow real-time communication sessions such as voice or video calls to be established. During this webcast, we go through the planning aspects to prepare you for the implementation of CAC.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486213
Friday, June 10, 2011 TechNet Webcast: How to Build a Private Cloud (Part 1): An Overview of a Private Cloud (Level 100)
In this session, we discuss the emergence of a private cloud as the logical next step in virtualization and the amazing benefits that you can get by automating IT services in your organization. We compare and contrast hosted versus on-premises private cloud options and discuss the advantages and drawbacks of each. We also discuss the tools and techniques that you need to build your own private cloud.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032487286

Friday, June 17, 2011 TechNet Webcast: How to Build a Private Cloud (Part 2): Hyper-V, the Backbone of a Private Cloud (Level 200)
In this session, we demonstrate some of the key functionalities of Hyper-V that make it ideally suited to perform IT as a service and private cloud functions. We walk through a demonstration of installing and configuring Hyper-V for a private cloud and discuss some of the important considerations of running Hyper-V in this environment.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032487288

Friday, June 24, 2011 TechNet Webcast: How to Build a Private Cloud (Part 3): System Center, the Nerve Center of a Private Cloud (Level 200)
In this session, we discuss the key functions of the Microsoft System Center tools as the nerve center for your private cloud. We talk about System Center Operations Manager and System Center Virtual Machine Manager. We demonstrate how to install and configure each of these into a private cloud and demonstrate their effectiveness as the management tools for private cloud environments.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032487294

Wednesday, June 29, 2011 TechNet Webcast: How to Build a Private Cloud (Part 4): The Self-Service Portal, the Muscles of a Private Cloud (Level 200)
In this session, we discuss the self-service portal and demonstrate how to install, configure, and potentially use it in a private cloud. We demonstrate how to configure and implement virtual machine roles in a private cloud and how you can use the self-service portal to easily maintain and update those roles. Finally, we discuss how to use Windows Azure Connect to integrate your private cloud with the public cloud.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032487333

A Month in #Exchange and #OCS: May 2011: Events

Sorry it’s a bit late, but been maxed out

#Exchange2010 #Lync #MMMUG

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New On-Demand Web Content from April 2011

TechNet Webcast: Forefront Online Protection for Exchange Encryption Overview (Level 300)
Regardless of whether customers are on premises, in the cloud, or both, they all face challenges in email protection and how to distribute information. Learn how identity-based encryption is integrated into Microsoft Exchange Hosted Encryption and how businesses can use this service to easily send and receive ad hoc encrypted communication. This webcast provides a technical overview of the Microsoft Forefront Online Protection for Exchange Encryption Service. We review its core components and functionality, including its prerequisites, product architecture, and capabilities. Learn about the components, and get tips for how to deliver successful Forefront Online Protection for Exchange demos.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481195&EventCategory=5&culture=en-US&CountryCode=US

Business Insights Webcast: Building the Business Case for the Cloud (Level 100)
In this webcast, we focus on a process for building a business plan for cloud computing development and migration. The discussion will focus on how to calculate return on investment (ROI) and total cost of ownership (TCO) in cloud computing, and will describe ideal workloads. Case studies will also be discussed and new cloud-enabled business models explored.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032484240&EventCategory=5&culture=en-US&CountryCode=US

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Webcasts of interest showing at a desktop near you in May 2011

TechNet Webcast: Introducing Office 365 to Your End Users (Level 100)
Are you planning on rolling out Microsoft Office 365 to your organization? You’re familiar with the back-end cloud benefits, but how does Office 365 affect your users? In this fast-paced 60-minute presentation, we discuss strategy to make sure that your business captures the productivity gains that are possible with Office 365. Topics include planning pre-rollout training, generating excitement among your users, easing the tension of deployment day, and providing ongoing resources.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486368

Business Insights Webcast: Best of Microsoft Management Summit 2011: Virtualization, Management, and the Cloud (Level 100)
As the data center and the IT organization at large become increasingly complex, and especially as virtualization drives server sprawl, management becomes a critical component of an IT organization’s value proposition. Having a common management platform, such as the Microsoft System Center management platform, lets an IT organization streamline its management processes and resources, resulting in efficiency and effectiveness. This webcast highlights the various components of the System Center suite and demonstrates how a common management platform can propel your IT organization forward.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032483707

Business Insights Webcast: BPOS to Office 365 Transition (Part 1 of 2): New Features, Experiences and Requirements
Join us for both events in this series as Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes. Office 365 combines the familiar Microsoft Office suite with cloud-based versions of next-generation communications and collaboration services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Give your people new ways to collaborate on documents, the ability to work online or offline, and access to their documents, email, calendars from any device. This webcast details guidance for the transition from Microsoft Business Productivity Online Suite (BPOS) to Office 365, the requirements for Office 365, and administrator tasks for getting your organization ready for Office 365.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032484649

TechNet Webcast: Information About Microsoft May Security Bulletins (Level 200) Join us for a brief overview of the technical details of the May security bulletins. We intend to address your concerns in this webcast, therefore, most of the webcast is devoted to attendees asking questions about the bulletins and getting answers from Microsoft security experts.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032455072

TechNet Webcast: End User Tips and Tricks for Office 365: Focus on SharePoint Online (Level 100)
Are you wondering what Microsoft SharePoint Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-paced 60-minute session that is designed to highlight the most exciting features of SharePoint Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include collaborating with team sites, simplifying document access through Microsoft Office Web Apps, coauthoring content by using Microsoft Office and SharePoint Online, automating business processes, and improving communication with Microsoft Lync Online integration.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486370&CountryCode=US

Business Insights Webcast: Cloud Productivity Featuring Microsoft SharePoint Online (Level 100)
The capabilities of Microsoft SharePoint Online work together with Microsoft Office Professional Plus 2010 to help your company quickly respond to changing business needs. Using SharePoint Online and Office Professional Plus 2010, your people can share ideas and expertise, create custom solutions for specific needs, and find the right business information to make better decisions.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032479680&CountryCode=US

TechNet Webcast: End User Tips and Tricks for Office 365: Exchange Online with Email (Level 100)
Are you wondering what Microsoft Exchange Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-
paced 60-minute session that is designed to highlight the most exciting features of Exchange Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include organizing your inbox in Microsoft Outlook 2010, connecting with your contacts, accessing your email anywhere on any device, and keeping track of your day in Outlook 2010.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486201&CountryCode=US

Business Insights Webcast: BPOS to Office 365 Transition (Part 2 of 2): Administration Steps and Experience (Level 100)
Join us for both events in this series as Microsoft Office 365 introduces new online services and capabilities, new user experiences, and new online platform capabilities. It also introduces new underlying server software into Microsoft Online Services data centers as well as other major new service and platform investments. The name may be new and includes new offerings, but you are subscribed to the same service, just significantly enhanced. In this webcast, we work through the changes in the administration of Office 365 from Microsoft Business Productivity Online Suite (BPOS), client requirements and deployment options, and transition guidance from the IT perspective.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032484651&CountryCode=US

TechNet Webcast: End User Tips and Tricks for Office 365: Get the Most out of Lync Online (Level 100)
Are you wondering what Microsoft Lync Online is and how it impacts your organization? Are you curious about what role it can play in your employees’ productivity experience? Join us for a fast-paced 60-minute session that is designed to highlight the most exciting features of Lync Online. An instructor showcases a tip or a feature every few minutes, which provides you with a broad and real-world understanding of what the platform can do for your users. Topics include viewing Lync Online presence in your applications, managing conversations, sharing your desktop with others, and hosting an online meeting.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032486202

Wednesday, May 18, 2011: TechNet Webcast: The Forefront Online Protection for Exchange Management Experience (Level 300)
Learn best practices for how to use the Microsoft Forefront Online Protection for Exchange Administration Center. In this webcast, get tips and tricks from experts about key product capabilities and how to effectively manage Forefront Online Protection for Exchange.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032481085

Wednesday, May 18, 2011: TechNet Webcast: Forefront Online Protection for Exchange Routing Scenarios (Level 300)
This webcast takes a deep dive into the new capabilities of the next release of Microsoft Forefront Online Protection for Exchange. New customers that use the Microsoft Office 365 cloud-based application suite and Business Productivity Online Suite (BPOS) will be able to route mail through Forefront Online Protection for Exchange for filtering. All Forefront Online Protection for Exchange customers will be able to configure secure cross-premises hybrid mail-flow scenarios that can help them seamlessly move mail infrastructure to the cloud while maintaining existing investments and configuration. This webcast presents and demonstrates these scenarios and describes the underlying architecture.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032481081

Tuesday, May 24, 2011: TechNet Webcast: Forefront Online Protection for Exchange and Office 365 (Level 300)
Microsoft Forefront Online Protection for Exchange and Microsoft Office 365 are better together. See how the new features in Forefront Online Protection for Exchange 11.1 help Office 365 customers simplify the management experience through a single sign on (SSO). Also, learn how the new inbound and outbound advanced routing scenarios in Forefront Online Protection for Exchange help Office 365 customers optimize their email flow requirements.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032481083

A Month in #Exchange and #OCS May 2011: News, Linkz and Downloads

#Exchange2010 #Lync ..

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Microsoft Exchange … In Blog Posts & News from last month
Microsoft Office Communications Server … In
Blog Posts & News from last month Microsoft Communications Server … In Blog Posts & News from last month
Lync … In Blog Posts & News from last month

Check out Google fast flip too .. for Exchange, OCS and Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Interesting Blogs and Tweets I read this last.

Let me know if this doesn’t work for you, but I have starred stuff in InstantPaper and my Favorites in Twitter.

http://www.instapaper.com/ (create a free account on it, you will be able to add “stared” items to a folder that include most of these, and will update when i do. My username on Instantpaper is FLAPHEAD)

http://twitter.com/flaphead/favorites

I have started to Star item in google reader, but need to workout how to share them. Once I have I’ll let you know

##*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New Exchange, OCS and Lync Downloads from April 2011

Collaboration Data Objects, version 1.2.1
Beginning in Exchange Server 2007 and Outlook 2007, CDO 1.2.1 will no longer be provided as a part of the install of the product. As a result, there is functionality missing that many applications depend upon. CDO 1.2.1 is a package providing access to Outlook-compatible objects through a COM-based API.

File Name ExchangeCdo.EXE
Version 6.5.8211.0
Date Published 4/27/2011

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2714320d-c997-4de1-986f-24f081725d36

Lync Server 2010 Group Chat Hotfix KB 2500447
This hotfix download for Microsoft Lync Server 2010 Group Chat is described in the Knowledge Base article 2500447.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e0d4b35a-81ca-4f6e-93f5-3aaf482c1399

Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Microsoft® Lync™ 2010 Phone Edition for Polycom® CX500, Polycom® CX600 and Polycom® CX3000 is the first generation of software designed specifically for the phones from Polycom to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=21553226-6268-47a7-9478-f0ec79342923

Microsoft Lync 2010 Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540
Microsoft® Lync™ 2010 Phone Edition for Polycom® CX700 and LG-Nortel IP Phone 8540 is the next generation of software designed for the phones from Polycom and LG-Nortel to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9415abbc-b265-4373-acf0-da8f00451d20

Lync 2010 Attendee Hotfix KB 2500440 (User level install)
This hotfix download for Microsoft Lync 2010 Attendee is described in the Knowledge Base article 2500440.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ef3101fa-f4ac-4a96-9aae-dfc5c6d0934d

Lync 2010 Attendant Hotfix KB 2496326
This hotfix download for Microsoft Lync 2010 Attendant is described in the Knowledge Base article 2496326.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e96bd908-87bb-4d8a-a2e4-f9f47cea045d

Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
Microsoft® Lync™ 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip is the fi
rst generation of software designed specifically for the phones from Aastra to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2c7b4cd7-241d-4328-96fd-b8d8c21f4beb

Lync 2010 Group Chat Admin Tool Hotfix KB 2500445
This hotfix download for Microsoft Lync 2010 Group Chat Admin Tool is described in the Knowledge Base article 2500445.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=62c3942a-ee1e-4f9b-b347-e4cb3bff484b

Lync 2010 Group Chat Hotfix KB 2500446
This hotfix download for Microsoft Lync 2010 Group Chat is described in the Knowledge Base article 2500446.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=843d773b-5734-4843-ac8c-763712e7ff9e

Lync 2010 Attendee Hotfix KB 2500438 (Admin level install)
This hotfix download for Microsoft Lync 2010 Attendee is described in the Knowledge Base article 2500438.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=084db99c-7bd7-4f4e-803b-85f24a3b5884

Microsoft Lync 2010 Attendee – Admin Level Install
Microsoft Lync 2010 Attendee is a conferencing client that allows users without Microsoft Lync 2010 installed, to participate in online meetings. A user with an administrator account on the computer can install Lync 2010 Attendee so that users of the computer can join Microsoft Lync Server 2010-hosted meetings.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1772a5ad-9688-4861-8387-ec30411bf455

Microsoft Lync 2010 Attendee – User Level Install
Microsoft Lync 2010 Attendee is a conferencing client that allows users without Microsoft Lync 2010 installed, to participate in online meetings. If you are not an administrator on the computer but an administrator has allowed you to perform installations, you can install this application.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=68a3ca04-a058-4e47-98ea-9e9af7ebd6e3

Uninstalling Microsoft Lync Server 2010 and Removing Server Roles
To maintain any system, you need to modify the deployment over time. An important part of maintenance is the retiring or decommissioning of existing components that you replace with different or newer components. “Uninstalling Lync Server 2010 and Removing Server Roles” includes procedures for removing server roles and decommissioning a deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=92df6195-d319-4d92-9020-bc38e8241e87

Microsoft Lync Server 2010 Security Guide
The Security Guide provides guidelines for assessing and managing security risks to your Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1400504e-8b2e-4d75-b091-1bf9f7bbc46f

Lync 2010 Bandwidth Calculator
A Microsoft Excel spreadsheet that calculates WAN bandwidth requirements for a Lync Server deployment based on administrator-specified user profiles and network information.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ef6b21c4-68a5-403c-bcae-bf5946eb3d43

Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource
This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7

Microsoft Lync Server 2010 Group Chat Deployment Guide
This document guides you through the process of migrating and deploying Lync Server 2010 Group Chat Server and the related components that are required to let organizations set up searchable, topic-based chat rooms that persist over time, allowing geographically distributed teams to better collaborate with one another while preserving organizational knowledge.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cd79d0a0-b7fb-4ed1-83e8-61acf5a69f78

Microsoft Lync Server 2010 Archiving Deployment Guide
The purpose of the Microsoft Lync Server 2010 Archiving Deployment Guide is to guide you through the process of deploying Lync Server 2010 Archiving Server and the related components that are required to support archiving of instant messaging and web conferencing (meeting) content.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ff9f1066-c92c-4e74-9639-2f09f0bfaae9

Microsoft Lync Server 2010 Client and Device Deployment Guide
This download guides you through the process of deploying client software and devices for Lync 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=39d317af-3b6e-43cd-a53c-a0ef561e3355

Microsoft Lync Server 2010: Using Monitoring Server Reports
This document describes the how to use Monitoring Server Reports in a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=79dce533-7d00-4418-a5f2-08f2383f1953

Microsoft Lync Server 2010 Active Directory Guide
This document guides you through the process of preparing Active Directory for Microsoft Lync Server 2010 and includes the Active Directory schema reference.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=513c46db-adc3-4d62-8acc-5f0ee27f1f9c

Microsoft Lync Server 2010: Deploying Lync Server 2010 Enterprise Edition by Using the Planning Tool
This document describes the how to deploy Lync Server 2010 Enterprise Edition by using the Planning Tool.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0c7a5c46-a106-4e22-b4d2-571642e96b98

Microsoft Lync Server 2010 Remote Call Control Deployment Guide
This document describes the how to deploy remote call control in a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7dbd04fb-4235-4732-b29f-a742b9
60535c

Deploying Lync Server 2010 in a Multiple Forest Environment
This document explains how to deploy Lync Server 2010 in a multiple forest environment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=fc2efa36-d1f3-4392-8b3f-7101349b7ca1

Microsoft Lync Server 2010 Monitoring Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Monitoring Server.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8ad1bdf1-c43a-4dd4-af07-52027a4bcaeb

Microsoft Lync Server 2010 Planning Guide
The planning phase is the time in which you decide what Microsoft Lync Server 2010 communications software features to deploy, and how to deploy them. The Planning Guide chapters describe how to plan for a successful Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da9fa26-e032-4dcf-b487-da916ddc508f

Client Virtualization in Microsoft Lync 2010
This document outlines a series of best practice recommendations for running Lync 2010 in a virtualized environment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=f865e66d-1163-46ef-ba9c-d585376dfbae

Microsoft Lync Server 2010 Device Management and Troubleshooting Guide
The purpose of the Microsoft Lync Server 2010 Device Management and Troubleshooting Guide is to provide guidance on how to manage and update devices. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server device deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ca28982c-fb5c-4b79-b197-a3e25eb72323

Microsoft Lync Server 2010 Documentation Help File
This download contains a compiled help file (chm) of all the available Lync Server 2010 IT professional documentation on the Technical Library.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9720c3f1-ddd4-426b-b98a-f1205561ce00

Microsoft Lync Server 2010 Supportability Guide
This guide provides a central, high-level reference for supported server topologies and configurations and supported client configurations. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=73d7e282-bc2d-4c10-82f2-838d9c0332d6

Microsoft Lync Server 2010 Enterprise Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Enterprise Edition and configuring dial-in conferencing for Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4cf4bed4-2f76-4b99-adcb-60653521cc70

Microsoft Lync Server 2010 Edge Server Deployment Guide
This document guides you through the process of deploying Lync Server 2010 edge servers and Directors.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=85c62b26-e509-435e-811f-71c8c89dca83

Microsoft Lync Server 2010 Enterprise Voice Deployment Guide
This download contains two documents: Deploying Enterprise Voice at Central sites and Deploying Branch Sites
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=af7cced8-e110-434e-97de-300b8a064e16

Microsoft Lync Server 2010 Getting Started Guide
Descriptions of new features in Microsoft Lync Server 2010. Both server features and client features are included.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e33765bc-9c5d-49b2-bb4f-ec8d42ccc1c7

Migrating from Office Communications Server 2007 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ffc27548-1bc5-45ac-98aa-48f0dbd25827

Migrating from Office Communications Server 2007 R2 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 R2 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cae132e3-84ab-4110-885c-5bab0e64657e

Microsoft Lync Server 2010 Standard Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Standard Edition and configuring dial-in conferencing.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=787d6b9f-cbb3-4d6d-b292-34fe43e9afc3

Enabling Quality of Service with Microsoft Lync Server 2010
If your Windows Server network supports Quality of Service (QoS) management, you can take advantage of this functionality to optimize media traffic in your Microsoft Lync Server 2010 deployment. This guide shows you how.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1d27de6c-a21a-498c-9cda-7eb5aae42f23

Microsoft Lync Server 2010 Administration Guide
This document contains procedures and guidance for administering a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7141b219-5336-40e0-9529-83a6d53a3727

Microsoft Lync Server 2010 Web Scheduler
Microsoft Lync Server 2010 Web Scheduler provides a Web-based online Lync meeting scheduling and management experience for Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b7d8f948-fa64-4c51-8b54-2223954d1fa4

Microsoft Lync Server 2010 Capacity Calculator
A spreadsheet for calculating a user’s hardware requirements based on information about users and traffic.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6e8342a7-3238-4f37-9f95-7b056525dc1a

Office 365 Developer Training Kit
Guidance that provides developers with advanced guidance on how to develop for Office 365 including SharePoint Online, Exchange Online and Lync Online
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e731bf34-ff5c-444e-9ad8-962d804b4d6a

Lync Server 2010 Hotfix KB 2493736
This hotfix download for Microsoft Lync Server 2010 is described in the Knowledge Base article 2493736.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=796480cd-daf4-4463-b418-7391cc46a5e1

Lync 2010 Hotfix KB 2540951 (32 bit)
This hotfix download for Microsoft Lync 2010 is described in the Knowledge Base article 2540951.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=f27546af-c390-4ee8-a55e-fd56848c2394

Lync 2010 Hotfix KB 2540951 (64 bit)
This hotfix download for Microsoft Lync 2010 is described in the Knowledge Base article 2540951.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0fd94d10-fe84-4c84-a387-91afe24fb5b8

Unified Communications Phones and Peripherals Datasheets
These datasheets list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=74bd3ec0-c7dc-4111-a9b7-a9afbdc86aa9

Microsoft Lync 2010 Training
Learn about Microsoft Lync 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e9310f75-5025-4462-b42e-a6cf5cb34fe4

Integrating Microsoft Lync Server 2010 and Avaya Communications Manager S8300
If you want to integrate an Avaya S8300 Communications Manager with Microsoft Lync Server 2010, you need to establish a Direct SIP connection between the two. This document provides a step-by-step guide for configuring Avaya Communications Manager S8300 with Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d8c63817-d860-4356-83ca-1647a6ee145b