A Month in #Exchange and #OCS May 2011: News, Linkz and Downloads

#Exchange2010 #Lync ..

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Microsoft Exchange … In Blog Posts & News from last month
Microsoft Office Communications Server … In
Blog Posts & News from last month Microsoft Communications Server … In Blog Posts & News from last month
Lync … In Blog Posts & News from last month

Check out Google fast flip too .. for Exchange, OCS and Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Interesting Blogs and Tweets I read this last.

Let me know if this doesn’t work for you, but I have starred stuff in InstantPaper and my Favorites in Twitter.

http://www.instapaper.com/ (create a free account on it, you will be able to add “stared” items to a folder that include most of these, and will update when i do. My username on Instantpaper is FLAPHEAD)

http://twitter.com/flaphead/favorites

I have started to Star item in google reader, but need to workout how to share them. Once I have I’ll let you know

##*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New Exchange, OCS and Lync Downloads from April 2011

Collaboration Data Objects, version 1.2.1
Beginning in Exchange Server 2007 and Outlook 2007, CDO 1.2.1 will no longer be provided as a part of the install of the product. As a result, there is functionality missing that many applications depend upon. CDO 1.2.1 is a package providing access to Outlook-compatible objects through a COM-based API.

File Name ExchangeCdo.EXE
Version 6.5.8211.0
Date Published 4/27/2011

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2714320d-c997-4de1-986f-24f081725d36

Lync Server 2010 Group Chat Hotfix KB 2500447
This hotfix download for Microsoft Lync Server 2010 Group Chat is described in the Knowledge Base article 2500447.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e0d4b35a-81ca-4f6e-93f5-3aaf482c1399

Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Microsoft® Lync™ 2010 Phone Edition for Polycom® CX500, Polycom® CX600 and Polycom® CX3000 is the first generation of software designed specifically for the phones from Polycom to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=21553226-6268-47a7-9478-f0ec79342923

Microsoft Lync 2010 Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540
Microsoft® Lync™ 2010 Phone Edition for Polycom® CX700 and LG-Nortel IP Phone 8540 is the next generation of software designed for the phones from Polycom and LG-Nortel to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9415abbc-b265-4373-acf0-da8f00451d20

Lync 2010 Attendee Hotfix KB 2500440 (User level install)
This hotfix download for Microsoft Lync 2010 Attendee is described in the Knowledge Base article 2500440.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ef3101fa-f4ac-4a96-9aae-dfc5c6d0934d

Lync 2010 Attendant Hotfix KB 2496326
This hotfix download for Microsoft Lync 2010 Attendant is described in the Knowledge Base article 2496326.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e96bd908-87bb-4d8a-a2e4-f9f47cea045d

Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
Microsoft® Lync™ 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip is the fi
rst generation of software designed specifically for the phones from Aastra to interoperate with Microsoft® Lync™ Server 2010. Lync Phone Edition provides traditional and advanced telephony features, integrated security, manageability and much more.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2c7b4cd7-241d-4328-96fd-b8d8c21f4beb

Lync 2010 Group Chat Admin Tool Hotfix KB 2500445
This hotfix download for Microsoft Lync 2010 Group Chat Admin Tool is described in the Knowledge Base article 2500445.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=62c3942a-ee1e-4f9b-b347-e4cb3bff484b

Lync 2010 Group Chat Hotfix KB 2500446
This hotfix download for Microsoft Lync 2010 Group Chat is described in the Knowledge Base article 2500446.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=843d773b-5734-4843-ac8c-763712e7ff9e

Lync 2010 Attendee Hotfix KB 2500438 (Admin level install)
This hotfix download for Microsoft Lync 2010 Attendee is described in the Knowledge Base article 2500438.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=084db99c-7bd7-4f4e-803b-85f24a3b5884

Microsoft Lync 2010 Attendee – Admin Level Install
Microsoft Lync 2010 Attendee is a conferencing client that allows users without Microsoft Lync 2010 installed, to participate in online meetings. A user with an administrator account on the computer can install Lync 2010 Attendee so that users of the computer can join Microsoft Lync Server 2010-hosted meetings.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1772a5ad-9688-4861-8387-ec30411bf455

Microsoft Lync 2010 Attendee – User Level Install
Microsoft Lync 2010 Attendee is a conferencing client that allows users without Microsoft Lync 2010 installed, to participate in online meetings. If you are not an administrator on the computer but an administrator has allowed you to perform installations, you can install this application.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=68a3ca04-a058-4e47-98ea-9e9af7ebd6e3

Uninstalling Microsoft Lync Server 2010 and Removing Server Roles
To maintain any system, you need to modify the deployment over time. An important part of maintenance is the retiring or decommissioning of existing components that you replace with different or newer components. “Uninstalling Lync Server 2010 and Removing Server Roles” includes procedures for removing server roles and decommissioning a deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=92df6195-d319-4d92-9020-bc38e8241e87

Microsoft Lync Server 2010 Security Guide
The Security Guide provides guidelines for assessing and managing security risks to your Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1400504e-8b2e-4d75-b091-1bf9f7bbc46f

Lync 2010 Bandwidth Calculator
A Microsoft Excel spreadsheet that calculates WAN bandwidth requirements for a Lync Server deployment based on administrator-specified user profiles and network information.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ef6b21c4-68a5-403c-bcae-bf5946eb3d43

Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource
This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4222e61c-c199-47e0-b649-495b12d0b5e7

Microsoft Lync Server 2010 Group Chat Deployment Guide
This document guides you through the process of migrating and deploying Lync Server 2010 Group Chat Server and the related components that are required to let organizations set up searchable, topic-based chat rooms that persist over time, allowing geographically distributed teams to better collaborate with one another while preserving organizational knowledge.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cd79d0a0-b7fb-4ed1-83e8-61acf5a69f78

Microsoft Lync Server 2010 Archiving Deployment Guide
The purpose of the Microsoft Lync Server 2010 Archiving Deployment Guide is to guide you through the process of deploying Lync Server 2010 Archiving Server and the related components that are required to support archiving of instant messaging and web conferencing (meeting) content.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ff9f1066-c92c-4e74-9639-2f09f0bfaae9

Microsoft Lync Server 2010 Client and Device Deployment Guide
This download guides you through the process of deploying client software and devices for Lync 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=39d317af-3b6e-43cd-a53c-a0ef561e3355

Microsoft Lync Server 2010: Using Monitoring Server Reports
This document describes the how to use Monitoring Server Reports in a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=79dce533-7d00-4418-a5f2-08f2383f1953

Microsoft Lync Server 2010 Active Directory Guide
This document guides you through the process of preparing Active Directory for Microsoft Lync Server 2010 and includes the Active Directory schema reference.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=513c46db-adc3-4d62-8acc-5f0ee27f1f9c

Microsoft Lync Server 2010: Deploying Lync Server 2010 Enterprise Edition by Using the Planning Tool
This document describes the how to deploy Lync Server 2010 Enterprise Edition by using the Planning Tool.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0c7a5c46-a106-4e22-b4d2-571642e96b98

Microsoft Lync Server 2010 Remote Call Control Deployment Guide
This document describes the how to deploy remote call control in a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7dbd04fb-4235-4732-b29f-a742b9
60535c

Deploying Lync Server 2010 in a Multiple Forest Environment
This document explains how to deploy Lync Server 2010 in a multiple forest environment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=fc2efa36-d1f3-4392-8b3f-7101349b7ca1

Microsoft Lync Server 2010 Monitoring Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Monitoring Server.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8ad1bdf1-c43a-4dd4-af07-52027a4bcaeb

Microsoft Lync Server 2010 Planning Guide
The planning phase is the time in which you decide what Microsoft Lync Server 2010 communications software features to deploy, and how to deploy them. The Planning Guide chapters describe how to plan for a successful Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da9fa26-e032-4dcf-b487-da916ddc508f

Client Virtualization in Microsoft Lync 2010
This document outlines a series of best practice recommendations for running Lync 2010 in a virtualized environment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=f865e66d-1163-46ef-ba9c-d585376dfbae

Microsoft Lync Server 2010 Device Management and Troubleshooting Guide
The purpose of the Microsoft Lync Server 2010 Device Management and Troubleshooting Guide is to provide guidance on how to manage and update devices. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server device deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ca28982c-fb5c-4b79-b197-a3e25eb72323

Microsoft Lync Server 2010 Documentation Help File
This download contains a compiled help file (chm) of all the available Lync Server 2010 IT professional documentation on the Technical Library.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9720c3f1-ddd4-426b-b98a-f1205561ce00

Microsoft Lync Server 2010 Supportability Guide
This guide provides a central, high-level reference for supported server topologies and configurations and supported client configurations. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=73d7e282-bc2d-4c10-82f2-838d9c0332d6

Microsoft Lync Server 2010 Enterprise Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Enterprise Edition and configuring dial-in conferencing for Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4cf4bed4-2f76-4b99-adcb-60653521cc70

Microsoft Lync Server 2010 Edge Server Deployment Guide
This document guides you through the process of deploying Lync Server 2010 edge servers and Directors.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=85c62b26-e509-435e-811f-71c8c89dca83

Microsoft Lync Server 2010 Enterprise Voice Deployment Guide
This download contains two documents: Deploying Enterprise Voice at Central sites and Deploying Branch Sites
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=af7cced8-e110-434e-97de-300b8a064e16

Microsoft Lync Server 2010 Getting Started Guide
Descriptions of new features in Microsoft Lync Server 2010. Both server features and client features are included.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e33765bc-9c5d-49b2-bb4f-ec8d42ccc1c7

Migrating from Office Communications Server 2007 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ffc27548-1bc5-45ac-98aa-48f0dbd25827

Migrating from Office Communications Server 2007 R2 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 R2 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cae132e3-84ab-4110-885c-5bab0e64657e

Microsoft Lync Server 2010 Standard Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Standard Edition and configuring dial-in conferencing.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=787d6b9f-cbb3-4d6d-b292-34fe43e9afc3

Enabling Quality of Service with Microsoft Lync Server 2010
If your Windows Server network supports Quality of Service (QoS) management, you can take advantage of this functionality to optimize media traffic in your Microsoft Lync Server 2010 deployment. This guide shows you how.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1d27de6c-a21a-498c-9cda-7eb5aae42f23

Microsoft Lync Server 2010 Administration Guide
This document contains procedures and guidance for administering a Lync Server 2010 deployment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7141b219-5336-40e0-9529-83a6d53a3727

Microsoft Lync Server 2010 Web Scheduler
Microsoft Lync Server 2010 Web Scheduler provides a Web-based online Lync meeting scheduling and management experience for Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b7d8f948-fa64-4c51-8b54-2223954d1fa4

Microsoft Lync Server 2010 Capacity Calculator
A spreadsheet for calculating a user’s hardware requirements based on information about users and traffic.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6e8342a7-3238-4f37-9f95-7b056525dc1a

Office 365 Developer Training Kit
Guidance that provides developers with advanced guidance on how to develop for Office 365 including SharePoint Online, Exchange Online and Lync Online
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e731bf34-ff5c-444e-9ad8-962d804b4d6a

Lync Server 2010 Hotfix KB 2493736
This hotfix download for Microsoft Lync Server 2010 is described in the Knowledge Base article 2493736.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=796480cd-daf4-4463-b418-7391cc46a5e1

Lync 2010 Hotfix KB 2540951 (32 bit)
This hotfix download for Microsoft Lync 2010 is described in the Knowledge Base article 2540951.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=f27546af-c390-4ee8-a55e-fd56848c2394

Lync 2010 Hotfix KB 2540951 (64 bit)
This hotfix download for Microsoft Lync 2010 is described in the Knowledge Base article 2540951.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0fd94d10-fe84-4c84-a387-91afe24fb5b8

Unified Communications Phones and Peripherals Datasheets
These datasheets list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=74bd3ec0-c7dc-4111-a9b7-a9afbdc86aa9

Microsoft Lync 2010 Training
Learn about Microsoft Lync 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e9310f75-5025-4462-b42e-a6cf5cb34fe4

Integrating Microsoft Lync Server 2010 and Avaya Communications Manager S8300
If you want to integrate an Avaya S8300 Communications Manager with Microsoft Lync Server 2010, you need to establish a Direct SIP connection between the two. This document provides a step-by-step guide for configuring Avaya Communications Manager S8300 with Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d8c63817-d860-4356-83ca-1647a6ee145b

BESX 5.0.3 MR1 now available for download.

#BlackBerry #Exchange #Exchange2010

WTF within a week an update

BlackBerry Enterprise Server version 5.0 Service Pack 3 Maintenance Release 1 for MS Exchange is now available for download.

http://docs.blackberry.com/en/admin/deliverables/26577/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Maintenance_Release_Notes–1561918-0404053903-001-5.0.3-US.pdf

What’s new
The BlackBerry® Enterprise Trait Tool includes a new trait named ExchangeEnablePropertyPromotion. This trait specifies if and how the BlackBerry Messaging Agent promotes MAPI properties. The possible values are:

  • 0 – disabled
  • 1 – The BlackBerry Messaging Agent promotes MAPI properties on all folder reloads, if required.
  • 2 – The BlackBerry Messaging Agent promotes MAPI properties on all folder reloads, if required, except for the first folder reload. On the first folder reload the BlackBerry Messaging Agent does not promote MAPI properties.

Example: To disable the promotion of MAPI properties for the BlackBerry Domain, type:
traittool -global -trait ExchangeEnablePropertyPromotion -set 0.

Example: To disable the promotion of MAPI properties for a BlackBerry® Enterprise Server instance, type:
traittool -server -trait ExchangeEnablePropertyPromotion -set 0

Fixed issues

  • BlackBerry Administration Service
    If one BlackBerry® Administration Service instance sent a reconciliation task to a second instance, and the connection between the instances dropped before the second instance could notify the first that the reconciliation was complete, reconciliation stopped on all BlackBerry Administration Service instances. The first BlackBerry Administration Service instance then wrote the following error to its log file: “org.jboss.remoting.CannotConnectException: Can not get connection to server. Problem establishing socket connection for InvokerLocator [sslsocket:”. The BlackBerry Administration Service checks for unprocessed reconciliation events every 24 hours and restarts them at that time. For more information, contact RIM Support. (DT 1159175)
  • BlackBerry Messaging Agent
    In some circumstances email messages were not delivered promptly because of high disk I/O on Microsoft® Exchange 2010 mailbox servers. (DT 1141515)

A Month in #Exchange and #BlackBerry: April 2011: To Read

#Exchange2010

KB Articles

Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.

Error message “Cannot generate SSPI context” receives while installing the BlackBerry Enterprise Server
While installing the BlackBerry® Enterprise Server the installer fails to connect to the Database server and produces the following…
ID: KB25651 | Published: 3/28/11 |

“SQL query failed, see logs for more information” appears when a BlackBerry Enterprise Server 5.0 standby instance is installed
Installation of a BlackBerry® Enterprise Server software on a standby instance fails during the second half of…
ID: KB16301 | Published: 3/28/11 |

How to disable a BlackBerry Mail Store Service from refreshing the contact list
When installing BlackBerry Enterprise Server 5.0 the BlackBerry Mail Store Service is installed as part of a BlackBerry Enterprise Server. One of the functions…
ID: KB17698 | Published: 3/28/11 |

Application permissions appear on the BlackBerry smartphone as Prompt even if the IT policy is set to Allow
When an IT policy is set in a software configuration on the BlackBerry Enterprise Server at the application level, permissions on…
ID: KB14879 | Published: 3/28/11 |

Configure the delegation user account to delegate access to network resources for MDS Connection Service
For more information about configuring the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service to support Integrated…
ID: KB22726 | Published: 3/25/11 |

Some BlackBerry Enterprise Server users are unable to initialize or start on the standby server
After failing over a BlackBerry Enterprise Server pair, the new primary BlackBerry Enterprise Server does not start one or more user accounts. ·…
ID: KB24188 | Published: 3/25/11 |

Cannot see sent emails on handheld when messages are sent using Microsoft Outlook Email messages sent using Microsoft® Outlook® cannot be seen on a BlackBerry Smartphone. · BlackBerry® Enterprise Server for Microsoft® Exchange · Black Berry…
ID: KB23938 | Published: 3/25/11 |

“HTTP 500 – Internal server error ” is displayed on the BlackBerry smartphone when browsing internal and external websites
“HTTP 500 – Internal server error” message is displayed on the BlackBerry smartphone when attempting to connect to…
ID: KB25614 | Published: 3/25/11 |

How to reset the BlackBerry smartphone to factory defaults
To reset a BlackBerry® smartphone to factory defaults, complete the following steps: Warning: Back up the data from the BlackBerry smartphone to a computer. For assistance with…
ID: KB18998 | Published: 3/25/11 |

“Invalid response code, 400 Bad Request errors” is displayed when browsing with the BlackBerry Browser
When browsing external websites using the BlackBerry Browser, the following error is received: HTTP/1.0 400 Bad Request Error The Moblie…
ID: KB04252 | Published: 3/25/11 |

Meeting requests appear as messages on the BlackBerry smartphone and the Accept and Decline options are missing
When the BlackBerry smartphone user receives a meeting request on the BlackBerry smartphone, the icon for the request appears as…
ID: KB20513 | Published: 3/25/11 |

Unable to browse to HTTPS websites from a BlackBerry smartphone that uses a certificate containing “Subject Alternative Name”
When a BlackBerry smartphone user attempts to browse to a Hypertext Transfer Protocol over Secure Sockets Layer…
ID: KB20833 | Published: 3/25/11 |

Warning message “Configuration Channel data will not be sent until key is generated” is logged in application log file.
After performing an in place upgrade on a BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP2, multiple warning messages…
ID: KB24264 | Published: 3/24/11 |

Getting error in application log for BlackBerry Mobile Data Service that access is denied to a file
The BlackBerry® Mobile Data Service service stops and you receive the following error in the application logs: The description for Event ID…
ID: KB18217 | Published: 3/24/11 |

“EWS.DLL possibly not registered or mismatched in version” appears after Web services for Microsoft Exchange are configured
If you have set up the BlackBerry® Enterprise Server to use Microsoft® Exchange Web Services for calendaring and…
ID: KB20212 | Published: 3/24/11 |

Notification email to the BlackBerry smartphone user is not received after a BlackBerry Enterprise Transporter move
If the BlackBerry® smartphone user is out of coverage the notification email may be delayed until the Switch Service is…
ID: KB24068 | Published: 3/24/11 |

How to allow Enterprise Activation traffic for a BlackBerry Enterprise Server behind a firewall
To establish a correct Enterprise Activation or ETP connection when the Blackberry® Enterprise Server or BlackBerry® Desktop Redirector software…
ID: KB16378 | Published: 3/24/11 |

Firewall and connection requirements for the BlackBerry Enterprise Server
To establish a connection when the BlackBerry® Enterprise Server is behind a firewall, verify the following information: On the firewall, verify that port 3101 is…
ID: KB03735 | Published: 3/24/11 |

BlackBerry Browser Security: Support for HTTPS
HyperText Transfer Protocol over Secure Socket Layer (HTTPS) provides a means of browsing internet content securely. Both the BlackBerry® Browser and Internet Browser on BlackBerry smartphones…
ID: KB25310 | Published: 3/24/11 |

Unable to open .mp3 as attachment when the BlackBerry Attachment Service is on Server 2008
Users are unable to open .mp3 attachments on BlackBerry® smartphones when the BlackBerry Attachment Service is installed on Windows Server® 2008. ·…
ID: KB22953 | Published: 3/24/11 |

How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone
Complete the following tasks for the appropriate version of BlackBerry® Enterprise Server to deploy and install third-party…
ID: KB03748 | Published: 3/23/11 |

How to check the number of BlackBerry smartphone users on a particular BlackBerry Enterprise Server instance
You can check number of BlackBerry® smartphone enabled users on a particular BlackBerry® Enterprise Server instance on the…
ID: KB26070 | Published: 3/23/11 |

Error “The username, password or domain name is not correct, Please re-enter” when enabling Single Sign-On
When enabling Single Sign-On for BlackBerry® Administration Service you receive the following error “The username, password or domain…
ID: KB22775 | Published: 3/23/11 |

How to update the device.xml and vendor.xml files manually in BlackBerry Enterprise Server 5.0
In BlackBerry® Enterprise Server 5.0, the BlackBerry Administration Service automatically downloads the device.xml and vendor.xml files from…
ID: KB22777 | Published: 3/22/11 |

Unable to open an .msg attachment on BlackBerry smartphones
When attempting to open an .msg attachment on a BlackBerry® smartphone, the BlackBerry smartphone displays the following error: This attachment type cannot be viewed on your…
ID: KB24048 | Published: 3/22/11 |

Unable to open the BlackBerry Manager as the program closes immediately after launching it
When users try to open the BlackBerry® Manager it closes and the following error message gets thrown in the MNGR logs: [ODBCRecord::Do GetFirstValue]…
ID: KB23513 | Published: 3/22/11 |

The BlackBerry Enterprise Server is unable to log data to the debug files
The BlackBerry Enterprise Server is unable to log data to the Debug files and the following error displays in the application logs: Event Type: Error Event Source: X…
ID: KB24178 | Published: 3/22/11 |

Unable to install the BlackBerry Enterprise Server due to missing MAPI libraries
When attempting to install the BlackBerry Enterprise Server the installation fails and reports the following error message: The setup application cannot find…
ID: KB24078 | Published: 3/22/11 |

The BlackBerry device databases that are not wirelessly backed up by the BlackBerry Enterprise Server
In a BlackBerry® Enterprise Server software version 4.0 and later environment, the option exists to wirelessly backup data from the…
ID: KB11101 | Published: 3/22/11 |

Unable to generate Enterprise Activation password from the BlackBerry Administration Service console
BlackBerry® Enterprise Server 5.0 SP2 This is a previously reported issue that is being investigated by our development team. No…
ID: KB25501 | Published: 3/22/11 |

How to monitor the available Client Access Licenses in the BlackBerry Monitoring Service
How to enable alerts if the available BlackBerry® Client Access Licenses is approaching zero left for use. For BlackBerry Monitoring Service 5.0 SP1:…
ID: KB23
846 | Published: 3/22/11 |

Unable to authenticate to a web server configured for NTLM Minimum session security An attempt to authenticate to internal web server from a BlackBerry® smartphone fails with one of the following symptoms. · The BlackBerry smartphone…
ID: KB24098 | Published: 3/22/11 |

After configuring BlackBerry Administration Service servers to use TCPPING for servers on two separate networks only one BlackBerry Administration Service server can be accessed
After configuring the BlackBerry® Administration Service…
ID: KB25441 | Published: 3/22/11 |

What is peer-to-peer message encryption?
During the manufacturing process, Research In Motion (RIM) loads a common peer-to-peer encryption key onto BlackBerry smartphones. Although the BlackBerry® smartphone uses the peer-to-peer encryption…
ID: KB10498 | Published: 3/22/11 |

The BlackBerry Administration Service page does not open due to an invalid “web.keystore” file
The BlackBerry® Administration Service page cannot be displayed. The BlackBerry Administration Service Application Server service is continuously…
ID: KB18260 | Published: 3/22/11 |

Calendar item disappears from organizer Outlook and BlackBerry smartphone, when delegate invites a DL of which both delegate and organizer are members
When a delegate creates a calendar invitation, selecting a distribution list of which…
ID: KB25530 | Published: 3/22/11 |

How to use the Device Agent Rebuild Tool to update the BlackBerry Configuration Database with current information when experiencing application deployment issues
The BlackBerry® smartphone might not correctly report information about the…
ID: KB22429 | Published: 3/22/11 |

Wireless calendar synchronization does not work correctly
Wireless calendar synchronization does not work correctly. · BlackBerry® Enterprise Server · BlackBerry® Desktop Software · BlackBerry smartphones · Windows® This issue can be…
ID: KB01343 | Published: 3/22/11 |

Preparing to upgrade the BlackBerry Enterprise Server to 5.0
To increase performance and reliability of the BlackBerry® Enterprise Server environment where up to 2000 users are supported, install the BlackBerry Configuration Database and…
ID: KB22816 | Published: 3/21/11 |

“Please Enter a Valid Password” error during the install of the BlackBerry Enterprise, and Professional Server
While installing the BlackBerry® Enteprise Server or BlackBerry® Professional Software, at the stage that it asks for the…
ID: KB17924 | Published: 3/21/11 |

How to determine if a email was composed using a BlackBerry smartphone or a computers Email client
By reviewing the information contained within the BlackBerry® Enterprise Server MAGT log you can determine if an email was composed by a…
ID: KB22941 | Published: 3/21/11 |

How to install and configure BlackBerry Domain Search tool
BlackBerry® Domain Search tool is part of BlackBerry® Enterprise Server Resource Kit. You can use the BlackBerry Domain Search web application to search for user accounts and…
ID: KB24031 | Published: 3/21/11 |

How to prevent the BlackBerry Enterprise Server from retrieving contact information for specific users when LDAP lookups are enabled
When configuring restrictions for users who should not be available for lookups, one step in…
ID: KB25271 | Published: 3/21/11 |

Bloomberg for BlackBerry smartphones
Bloomberg for BlackBerry smartphones is a third-party software application designed to use the BlackBerry® Mobile Data System (BlackBerry MDS), BlackBerry® Internet Service, direct Wi-Fi® technology,…
ID: KB10191 | Published: 3/21/11 |

DB Upgrade failed when executing a SQL Statement during an upgrade of the BlackBerry Enterprise Server
When Upgrading the BlackBerry® Enterprise Server from 4.1.x to 5.x the installer tries to upgrade the BlackBerry configuration, database…
ID: KB20194 | Published: 3/21/11 |

No Enterprise Activation icon is present on the BlackBerry smartphone
The Enterprise Activation icon does not appear on the Home screen of the BlackBerry® smartphone and there is no Enterprise Activation option in the Options menu. ·…
ID: KB10192 | Published: 3/21/11 |

“10060” or “10061” error appears when running BBSRPTest.exe and trying to connect to SRP When the BBSRPTest.exe is run from a command prompt, one of the following er
rors is received: gethostbyname failed for name error code = 10060…
ID: KB00079 | Published: 3/21/11 |

Auto-Signature will not update immediately after making changes on the handheld
Using an auto-signature for email is a great way to streamline message composition and give a more uniform and/or professional appearance to the body of a…
ID: KB25788 | Published: 3/21/11 |

“Username, password or domain is not correct” reported by BlackBerry Administration Service reports when attempting to log in with Microsoft Active Directory account
A Username, password or domain is not correct error occurs while…
ID: KB21711 | Published: 3/21/11 |

The command “Specify new device password and lock device” does not actually lock the device
After issuing the command Specify new device password and lock device from the BlackBerry® Administration Service console, the device does not lock…
ID: KB26126 | Published: 3/21/11 |

The Send option is not available when forwarding or replying to an email message from a BlackBerry smartphone
The Send option is not available when the BlackBerry® smartphone is used to forward or reply to an email message. · BlackBerry®…
ID: KB02567 | Published: 3/21/11 |

A BlackBerry smartphone user is unable to access YouTube using the BlackBerry smartphone
The BlackBerry smartphone user is unable to access YouTube® using the BlackBerry smartphone. · BlackBerry® Enterprise Server 4.1 · BlackBerry…
ID: KB16467 | Published: 3/21/11 |

BlackBerry smartphone displays Certificate for OCSP responder could not be found after fetching the status of a certificate
BlackBerry devices that are configured for Secure Multipurpose Internet Mail Extensions (S/MIME) and also configured…
ID: KB20489 | Published: 3/21/11 |

How to change the name of the BlackBerry Administration Service pool
How to change the name of the BlackBerry Administration Service pool. · BlackBerry® Enterprise Server 5.0 to 5.0 SP2 1) On a computer that hosts a Black Berry…
ID: KB23924 | Published: 3/21/11 |

How to change the log levels for BlackBerry Enterprise Server components
BlackBerry Enterprise Server 4.1: Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows®…
ID: KB00765 | Published: 3/21/11 |

How to migrate the BlackBerry Enterprise Server 5.0 to new hardware using the high availability feature
The migrating of the BlackBerry® Enterprise Server to new hardware needs to be considered as the following two distinct components: ·…
ID: KB22499 | Published: 3/21/11 |

Unable to select or edit the BlackBerry smartphone user’s email settings from the BlackBerry Administration Service
While trying to change the email settings for a BlackBerry smartphone user using the BlackBerry Administration Service…
ID: KB19319 | Published: 3/21/11 |

“Unable to complete login process due to delay in opening server connection”, is seen in the Application logs when the BMS Polling service fails to start
The BlackBerry® Monitoring Polling Engine service is found to be in a stopped state in…
ID: KB25340 | Published: 3/21/11 |

‘Upgrade Issues’ prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3
When upgrading to BlackBerry Enterprise Server 5.0 Service Pack 3, you may receive a prompt titled Upgrade Issues that contains wording similar to the…
ID: KB25012 | Published: 3/20/11 |

How to uninstall the BlackBerry MDS Integration Service
The BlackBerry® Mobile Data System Integration Service was used in previous versions of BlackBerry Enterprise Server to develop and deploy custom applications for integration with… ID: KB25047 | Published: 3/20/11 |

NT LAN Manager v2 (NTLM v2) support in BlackBerry Enterprise Server
NT LAN Manager v2 is an authentication protocol intended as a cryptographically strengthened replacement for NTLM (also referred to as NTLM v1). An increasing number…
ID: KB19536 | Published: 3/18/11 |

BlackBerry Enterprise Server central processing unit utilization spikes to 100%
The BlackBerry® Enterprise Server central processing unit (CPU) utilization is excessively high or spikes to 100%. When reviewing the BlackBerry Messaging Agent…
ID: KB16097 | Published: 3/18/11 |

Voicemail messages sent using Microsoft Exchange 2007 Unified Messaging do not play on the BlackBerry smartphone
W
indows® Media® Audio (WMA) voicemail messages that are sent from Microsoft® Exchange 2007 Unified Messaging do not play on…
ID: KB20467 | Published: 3/18/11 |

BlackBerry Synchronization Service crashes when a BlackBerry smartphone user is “starting up…” on a BlackBerry Enterprise Server
The BlackBerry® Synchronization Service crashes while a BlackBerry smartphone user is starting up… on a…
ID: KB21499 | Published: 3/17/11 |

Status messages when comparing BlackBerry Device Software to third-party applications
The following table describes the status messages that might appear when comparing the BlackBerry® Device Software to the third-party applications…
ID: KB15583 | Published: 3/17/11 |

How to configure folder redirection to receive email messages delivered to folders other than the Inbox
Folder redirection can be enabled from the Email Settings tool on the BlackBerry® smartphone, the BlackBerry® Desktop Manager on the…
ID: KB04297 | Published: 3/17/11 |

User(s) failed to initialize error recorded in the Event Viewer Application log
The following line is seen in the Event Log and MAGT log on the BlackBerry® Enterprise Server (Application Event Log on BES1) | 06/05/2009 00:10:05 (6FF FC39F)…
ID: KB19280 | Published: 3/17/11 |

How to import IT policy rules definitions for Visual Voice Mail
The BlackBerry® Enterprise Server requires an update to support the new IT policy rules definitions. Note: The following updates to the IT policy rules definitions might…
ID: KB17341 | Published: 3/15/11 |

Inbox folder redirection is randomly disabled for BlackBerry smartphone users resulting in them being unable to receive
The BlackBerry smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but sends the command. The BlackBerry…
ID: KB18549 | Published: 3/15/11 |

How to request a TLS certificate to allow the BlackBerry Collaboration Service to communicate with Microsoft Office Communicator Server 2007 R2 or 2010
As of BlackBerry Enterprise Server 5.0 SP3, the BlackBerry Collaboration Service uses…
ID: KB24960 | Published: 3/15/11 |

Enterprise activation screen appears at random on the BlackBerry smartphone
Without any action from the BlackBerry smartphone user, the enterprise activation screen appears on the BlackBerry smartphone and prompts for an email address and…
ID: KB22041 | Published: 3/15/11 |

Non-responsive worker threads in BlackBerry Messaging Agent when processing e-mail with large attachment
When a user sends an e-mail with very large attachment(s) (approximately 1GB) from a 3rd party mail client (such as Microsoft® Outlook®…
ID: KB20172 | Published: 3/15/11 |

“Error 5408” occurs when starting the BlackBerry Dispatcher service
When running BlackBerry Enterprise Server, the BlackBerry Dispatcher service stops. Attempting to start the BlackBerry Dispatcher service results in Error 5408. ·…
ID: KB19234 | Published: 3/15/11 |

IT Policy is causing PIN messages to be blocked by the firewall
The letter D appears beside the BlackBerry® smartphone user’s sent personal identification number (PIN) messages; however, the recipient does not receive the message. The…
ID: KB17566 | Published: 3/15/11 |

Disabled user account in Active Directory can still receive and send email messages from a BlackBerry smartphone
When a user account is disabled in Microsoft® Active Directory®, a BlackBerry smartphone associated with the user account is…
ID: KB15873 | Published: 3/15/11 |

The key store password must be changed after the complexity setting of the secure password changes
The secure password and key store password must meet the same complexity setting rules from the IT Policy of the BlackBerry Enterprise…
ID: KB12071 | Published: 3/15/11 |

How to control and remove third-party applications using whitelisting in a software configuration
This article explains how to set up a software configuration to control and remove third-party applications from a BlackBerry® smartph one. All…
ID: KB05392 | Published: 3/15/11 |

“Refresh available user list from company directory” or “Add user from company directory” are missing from BlackBerry Administration Service web console
“Refresh available user list from company directory” or “Add user from company…
ID: KB19673 | Published: 3/14/11 |

When sending “Specify a new device password and lock device” command to the BlackBerry
smartphones the media card password is not reset

If the media card encryption is set by the IT policy, when sending Specify a new device password and…
ID: KB23749 | Published: 3/14/11 |

SNMP MIB for the BlackBerry Enterprise Server
A Management Information Base (MIB) is a definition file that describes, in text format, what each numerical Simple Network Management Protocol (SNMP) trap value represents. MIB is included with…
ID: KB01304 | Published: 3/14/11 |

Event log error “Sync session failed to remove GET command from sync request” appears after upgrading to BlackBerry Enterprise Server version 4.1 SP7
After upgrading to BlackBerry Enterprise Server 4.1 SP 7, the following error appears in…
ID: KB20672 | Published: 3/14/11 |

“A connection could not be made using the SRP data provided” error appears when trying to update the SRP id using the BlackBerry Administration Service
“A connection could not be made using the SRP data provided. Are you sure you want to…
ID: KB26019 | Published: 3/14/11 |

How to move a BlackBerry smartphone user from one BlackBerry Enterprise Server 5.0 to another
A BlackBerry smartphone user can be moved from one BlackBerry® Enterprise Server to another that shares the same database. In the BlackBerry…
ID: KB21383 | Published: 3/14/11 |

Unable to push third party applications to BlackBerry smartphones
After assigning a software configuration to a BlackBerry smartphone user account, the application never arrives on the BlackBerry smartphone. The following error message is…
ID: KB23113 | Published: 3/14/11 |

How to reset the BlackBerry smartphone password if the wireless network is unavailable
If the BlackBerry smartphone is unable to connect to the wireless network, for example, if the wireless service provider’s service is disrupted or the…
ID: KB17359 | Published: 3/14/11 |

Insufficient CALHelperWS permissions result in errors in CALH log
The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft® Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:…
ID: KB19603 | Published: 3/14/11 |

Email messages received on the BlackBerry smartphone show an incorrect date or time
Email messages received on the BlackBerry® smartphone show an incorrect date or time. · BlackBerry® Enterprise Server · BlackBerry® Internet Service ·…
ID: KB16314 | Published: 3/14/11 |

How to set up pull authorization to grant or restrict access to specific web sites on the BlackBerry Browser
The BlackBerry® Mobile Data System (BlackBerry MDS) used in BlackBerry Enterprise Server 4.0, and the BlackBerry MDS Connection…
ID: KB10342 | Published: 3/14/11 |

Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service
Before you turn on single sign-on for the BlackBerry Administration…
ID: KB22717 | Published: 3/14/11 |

BlackBerry Enterprise Server support for Microsoft Exchange 2010
BlackBerry® Enterprise Server 5.0 is supported with the following requirements: · BlackBerry Enterprise Server 5.0 SP1 MR1 · Microsoft® Exchange 2010 RU1 · Messaging…
ID: KB22486 | Published: 3/11/11 |

How to upgrade or update the Java Runtime Environment on the BlackBerry Enterprise Server 4.1 to 5.0 SP2
How to upgrade the Java Runtime Environment (JRE) Upgrading the JRE on the BlackBerry Enterprise Server can affect five services: the…
ID: KB17872 | Published: 3/11/11 |

Lock or exclamation icons are present, Forward As option is unavailable, and unexpected prompts appear in the messages application of the BlackBerry smartphone
With the introduction of BlackBerry Enterprise Server 5.0 Service Pack 3 and…
ID: KB25237 | Published: 3/11/11 |

How to use the handheldcleanup.exe tool when moving mailboxes in Microsoft Exchange
The handheldcleanup.exe tool is used when moving a mailbox from one Microsoft® Exchange Server to another Microsoft Exchange Server. If the mailbox was…
ID: KB00140 | Published: 3/11/11 |

Enterprise activation process stops responding during synchronization of the memo list or contact list
The enterprise activation process stops responding at 11%, 12%, 59%, 60%, or 96% complete. The following entries appear in the…
ID: KB11639 | Published: 3/11/11 |

Fetch Certificate Status hangs when sending encrypted e-mail
In certain situations the
certificate cannot be fetched. The BlackBerry® Enterprise Server MDAT logs would display the following log lines: : On the BlackBerry smartphone, the…
ID: KB25384 | Published: 3/11/11 |

How to move the software application folder to another server
Complete the following tasks to move the existing software application folder to another server. BlackBerry Enterprise Server 5.0 to 5.0 SP2 MR2 Task 1 Complete the following…
ID: KB25570 | Published: 3/11/11 |

Work data wipe is pending prompt appears with a countdown on the BlackBerry smartphone
With the release of BlackBerry® 6 Maintenance Release 2, the ability for an administrator to remove only work related data for your BlackBerry smartphone…
ID: KB25053 | Published: 3/11/11 |

BlackBerry smartphone users are unable to send email messages after the Microsoft Exchange Server or the Global Catalog servers are restarted
Some BlackBerry® smartphone users are unable to send email messages (while seeing a red-X), with…
ID: KB11103 | Published: 3/11/11 |

respAdministrators are not able to add Microsoft Active Directory groups to administrative roles in the BlackBerry Administration Service
In BlackBerry® Enterprise Server 4.0 and 4.1, administrators had the ability to assign groups from…
ID: KB18526 | Published: 3/11/11 |

Manage multiple application versions in a software configuration using the BlackBerry Administration Service
With the release of BlackBerry Enterprise Server 5.0 Service Pack 3, a new trait has been introduced that allows you to include…
ID: KB25478 | Published: 3/11/11 |

Email Message body is not displayed on the BlackBerry Smartphone
The body of an email message is not visible on a BlackBerry smartphone with BlackBerry® Device Software 6.0. · BlackBerry® Device Software 6.0.0.246 · BlackBerry® Device…
ID: KB26029 | Published: 3/10/11 |

How to export IT policy rules using the BlackBerry User Administration tool in BlackBerry Enterprise Server 4.1
To use the BlackBerry User Administration tool to export IT policy rules to a text file, on the computer that you have…
ID: KB15908 | Published: 3/10/11 |

“setConfigConfig failed” errors in the Windows Application Event and MDAT logs
After performing an in-place upgrade of the BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP2, the MDAT logs and Windows Application Event logs started showing the…
ID: KB24486 | Published: 3/10/11 |

IT Policy Log reports “HealthCheck found issues”
The Policy Server (POLC) logs may report log lines similar to the following: [20000] (07/26 12:4 0:56.977):{0x1288} SCS::PerformITAd minQueueHealthCheck – HealthCheck found issues This is…
ID: KB23841 | Published: 3/10/11 |

Over The Air Certificate Request hangs at waiting for certificate approval / waiting for certificates
When you installed the BlackBerry Enteprise Server, if you specified the SRP ID in lower case, some BlackBerry smartphones might not have…
ID: KB26078 | Published: 3/10/11 |

What are Enterprise Client Access Licenses
An Enterprise Client Access License key, also known as a silent key, allows enterprise customers to reconcile their license count once a quarter without running into a situation where they run out…
ID: KB24956 | Published: 3/10/11 |

Contacts do not synchronize to the BlackBerry smartphone Address Book during enterprise activation
Contacts do not synchronize to the BlackBerry smartphone Address Book during enterprise activation. · BlackBerry® Enterprise Server for…
ID: KB14030 | Published: 3/10/11 |

Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry Device Software 6.0
When attempting to view intranet sites on a BlackBerry smartphone with BlackBerry Device Software 6.0, the site cannot be viewed and the…
ID: KB24144 | Published: 3/10/11 |

Wireless synchronization does not occur for the Address Book
A BlackBerry smartphone user’s contact list does not wirelessly synchronize with the BlackBerry smartphone. The Wireless Synchronization option states Unavailable when the…
ID: KB17433 | Published: 3/10/11 |

“SQL query failed, see logs for more information” while installing the BlackBerry® Enterprise Server standby instance
When clicking Next on the Start Services menu during the installation of the BlackBerry® Enterprise Server 5.0 SP2 standby…
ID: KB25621 | Published: 3/10/11 |

How to configure and set default notification levels for the BlackBerry Enterprise Server
alert service

The BlackBerry® Enterprise Server alert service is an excellent tool to provide simple notifications of Critical, Warning, or…
ID: KB00564 | Published: 3/10/11 |

Unable to log in to BlackBerry Administration Service with Active Directory Authentication when Kerberos Pre-Authentication is disabled
When attempting to log in to the BlackBerry Administration Service with Active Directory Authentication,…
ID: KB25385 | Published: 3/10/11 |

How to set up database mirroring for the BlackBerry Enterprise Server
Microsoft® SQL Server® 2005 or 2008 Standard or Enterprise, database mirroring can be used to configure the BlackBerry Configuration Database high availability. Database…
ID: KB21884 | Published: 3/10/11 |

Microsoft SQL Server permissions required for a BlackBerry Enterprise Server upgrade Before installing or upgrading the BlackBerry Enterprise Server, the required Microsoft® SQL Server® permissions must be set. Attempting to upgrade the…
ID: KB05201 | Published: 3/10/11 |

How to configure BlackBerry Enterprise Server 5.0 to support S/MIME messaging
This article describes how to configure BlackBerry® Enterprise Server 5.0 to support Secure Multipurpose Internet Mail Extensions (S/MIME) messaging. After the…
ID: KB18777 | Published: 3/10/11 |

How to verify the wireless email reconciliation process
Email reconciliation is a low priority function between the BlackBerry Enterprise Server and the Messaging Server which may not occur in near real-time and therefore appear to not be…
ID: KB15838 | Published: 3/10/11 |

“Unlisted Message Error” displayed when trying to send messages to multiple recipients
Messages can be sent from the BlackBerry smartphone but when a message is sent to one or more specific recipients a red X is displayed on the BlackBerry…
ID: KB13960 | Published: 3/10/11 |

BlackBerry smartphone cannot be unlocked after password reset from the BlackBerry Enterprise Server
The BlackBerry smartphone accepts a password, but remains locked. Note that incorrect passwords behave correctly, in of that the Black Berry…
ID: KB23187 | Published: 3/10/11 |

Importing RSA Security Token
When importing an RSA® security token to a BlackBerry smartphone with an extension .sdtid · BlackBerry® Device Software 4.5 to 5.0 · BlackBerry® Enterprise Server 4.1 SP5 to 5.0 SP2 The RSA security token is…
ID: KB20653 | Published: 3/9/11 |

After a name has been changed in Microsoft Active Directory and Microsoft Exchange, BlackBerry smartphone users are unable to enterprise activate or send and receive emails
After changing a user’s first name and last name within Microsoft®…
ID: KB24642 | Published: 3/9/11 |

Manual fail-over of the BlackBerry Enterprise Server fails generating RPC call failures in the BlackBerry Administration Service Application Service logs
Manual fail-over of BlackBerry® Enterprise Server fails after generating RPC call…
ID: KB25773 | Published: 3/9/11 |

Unable to forward messages in signed or encrypted formats that contain an attachment from the BlackBerry smartphone
When an email message is sent from Microsoft® Outlook® that contains an attachment, it is not possible to forward the…
ID: KB18151 | Published: 3/9/11 |

How to move a Microsoft Exchange mailbox for a BlackBerry smartphone user
To move mailboxes on a Microsoft® Exchange Server®, it is strongly recommended to use the Microsoft Exchange Server or Microsoft® Active Directory® tools. For…
ID: KB11776 | Published: 3/9/11 |

How to increase or decrease the BlackBerry Configuration Database transaction log size
Under certain conditions, it might be necessary to decrease and then increase the size of the BlackBerry® Configuration Database transaction log. For…
ID: KB03968 | Published: 3/9/11 |

No options listed under attached devices within the BlackBerry Administration Web Console
When you attempt to activate a user through the USB cable using the BlackBerry Administration Service the options associated with the attached device…
ID: KB24530 | Published: 3/9/11 |

Data not received on the BlackBerry smartphone when pushed from a Push Initiator server through MDS Connection Service
When a third party data server is pushing data (Push Initiator) to a specific MDS Connection Service in a mixed version…
ID: KB25489 | Published: 3/9/11 |

How to turn rich content and inline images on or off for BlackBerry sm
artphone users

The BlackBerry® Enterprise Server can be configured to turn rich content and inline images on or off for groups of BlackBerry smartphone users or for an…
ID: KB15931 | Published: 3/9/11 |

Data Execution Prevention does not allow BlackBerry Enterprise Server processes to run
One or more of the following issues may occur on the BlackBerry Enterprise Server: · BlackBerry Enterprise Server services cannot start (log on). · In…
ID: KB05376 | Published: 3/9/11 |

Which component handles the BlackBerry Messaging Agent
In BlackBerry Enterprise Server for Microsoft Exchange, the BlackBerry Controller handles the starting and stopping of the BlackBerry Messaging Agent process. This is by design. ·…
ID: KB25315 | Published: 3/9/11 |

How email reconciliation works on a BlackBerry smartphone
Messages between a BlackBerry smartphone and the email application can be reconciled in one of the following two ways: · Wirelessly · BlackBerry® Desktop Manager The following table…
ID: KB02914 | Published: 3/9/11 |

When selecting the “Email” tab in the BlackBerry Administration Service, a delay of 5 to 15 minutes is seen
When navigating to BlackBerry Solution Topology > BlackBerry Domain > Component View > Email, it takes approximately 5 to 15 minutes…
ID: KB22191 | Published: 3/9/11 |

How to delete and reload the data in the Calendar application of a BlackBerry smartphone over the wireless network
Warning: The following procedures will delete all calendar data on the BlackBerry® smartphone and re-synchronize the calendar…
ID: KB15139 | Published: 3/9/11 |

“Exceeded the maximum of 500 objects of type objtFolder” error message appears in the Application Event Log
The maximum number of open folder objects for a login is 500. · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry…
ID: KB20878 | Published: 3/9/11 |

Unable to send or receive email after the user’s mailbox is moved to another Microsoft Exchange 2010 SP1 Server
When a Microsoft Exchange mailbox is moved to a new Microsoft Exchange Server within a Client Access Server array the BlackBerry…
ID: KB25864 | Published: 3/9/11 |

“Unable to connect to the remote server” is displayed when using the “Verify DNS Name” button during the BlackBerry Enterprise Server User Administration Tool setup
Unable to connect to the remote server is displayed when using the Verify…
ID: KB21902 | Published: 3/9/11 |

How to turn on logging for BlackBerry Messenger
To turn on logging for BlackBerry® Messenger, configure the appropriate setting within an IT policy by completing the following steps: BlackBerry Enterprise Server 4.1 1) Open the BlackBerry…
ID: KB13805 | Published: 3/9/11 |

How to configure the BlackBerry Enterprise Server to failover automatically
Once the BlackBerry® Enterprise Server is configured to fail over automatically, the BlackBerry Enterprise Server starts the failover process automatically if the…
ID: KB23412 | Published: 3/9/11 |

“Unable to retrieve specific device attributes from the device that is connected to your computer” appears when a BlackBerry smartphone is assigned to a user in the BlackBerry Administration Service
When a BlackBerry® smartphone is assigned…
ID: KB20015 | Published: 3/9/11 |

Unable to open a voice mail message using the visual voice mail application on the BlackBerry smartphone
When attempting to open a voice mail message using the Verizon® visual voice mail application, the following error appears: Required…
ID: KB19055 | Published: 3/9/11 |

Cannot configure the BlackBerry Enterprise Server High Availability failover time
The BlackBerry® Administrator is unable to configure the High Availability failover time through the BlackBerry® Administrator Server. By default if a…
ID: KB25702 | Published: 3/9/11 |

The MDS Browser Domains IT Policy does not accept Asterisk (*) wild cards
When applied, the MDS Browser Domains IT policy forces BlackBerry® smartphone users to use the BlackBerry® Browser when retrieving content from certain Internet…
ID: KB23712 | Published: 3/9/11 |

The “Messages pending” field for the Messaging Agent displays an inaccurate number of messages pending within the BlackBerry Monitoring Service
The “Messages pending” value displayed for each Messaging Agent within the Black Berry®…
ID: KB25479 | Published: 3/9/11 |

How to automate third party application
keys through User Defined Items in Custom IT Policy.
The ability to automate the deployment of third party application keys to BlackBerry® smartphone users can be configured via an IT policy. To…
ID: KB24895 | Published: 3/9/11 |

How to remove the encoding options when composing a new email message
When composing a new email message, you may see an option to change the encoding of the email message. These encoding options are visible if the S/MIME support package is…
ID: KB24265 | Published: 3/9/11 |

Export user list and statistics from a BlackBerry Enterprise Server
BlackBerry Enterprise Server administrators have the ability to export user lists and statistics that can be used for auditing, troubleshooting and BlackBerry Enterprise…
ID: KB01998 | Published: 3/8/11 |

Removing then later re-adding an email address for an Outlook Contact can result in loss of Contact data
If a contact configured with three email addresses has one of these addresses deleted and then added back, one of the remaining two…
ID: KB21668 | Published: 3/8/11 |

Unable to establish an SRP connection because the SRP is disabled
The Server Routing Protocol (SRP) is disconnected, and remains disconnected even after restarting BlackBerry Enterprise Server services. To diagnose the issue, perform the…
ID: KB10922 | Published: 3/8/11 |

Activation process stops responding at “Waiting for Services”
The activation process stops responding, and the BlackBerry smartphone displays Waiting for Services… · BlackBerry® Enterprise Server 4.0 to 5.0 SP1 This issue can be caused by…
ID: KB10798 | Published: 3/8/11 |

Maximum message body size a BlackBerry Enterprise server can send to a BlackBerry smartphone
The following are the maximum body sizes for email messages that can be sent through the BlackBerry Enterprise Server: · 64 KB for plain text · 512…
ID: KB20657 | Published: 3/7/11 |

Creation of the BMSStore database fails during the installation of BlackBerry Monitoring Service
During the installation of BlackBerry Enterprise Server 5.0 SP1, this error message may appear when attempting to create the BMSStore database:…
ID: KB24614 | Published: 3/7/11 |

Recommendations for when the Microsoft SQL Server is unavailable or offline for maintenance
If the Microsoft® SQL Server® is offline or unavailable due to maintenance, mailflow may be affected within the hour depending on the number of…
ID: KB10408 | Published: 3/7/11 |

Moving users within the same DAG to another database in Exchange 2010 causes the BES not to reload the user automatically
When moving a user to another database within the same Microsoft® Exchange 2010 DAG (Database Availability Group), the…
ID: KB22914 | Published: 3/7/11 |

Attachment support for BlackBerry Enterprise Server version 4.1 SP5
The following table describes the attachment formats and extensions supported by BlackBerry® Enterprise Server software version 4.1 SP5: Format Extension Adobe® Acrobat®…
ID: KB15166 | Published: 3/7/11 |

Public contact folders are not available when managing a user’s email settings in the BlackBerry Administration Service
While managing a BlackBerry smartphone user account to allow certain public contact folders, some or all public folders…
ID: KB18162 | Published: 3/7/11 |

Red X while trying to forward or reply with message “Mailbox could not find original message if replying and forwarding please resend message”
When replying to or forwarding an email message on the BlackBerry smartphone, the sent email…
ID: KB00353 | Published: 3/7/11 |

How to migrate the BlackBerry Enterprise Server from Microsoft Exchange 2000 or 2003 to Microsoft Exchange 2007
To migrate the BlackBerry® Enterprise Server from Microsoft® Exchange 2000 or 2003 to Microsoft Exchange 2007, complete the…
ID: KB14502 | Published: 3/7/11 |

How to change the enterprise activation password timeout
In BlackBerry® Enterprise Server 4.1 administrators can send an automated email containing a randomly generated password for a user to complete their enterprise activation. The…
ID: KB24438 | Published: 3/7/11 |

“The setup application could not initialize the Microsoft Exchange Server MAPI client” error message is seen when installing BlackBerry Enterprise Server 5.0 SP2
During the BlackBerry® Enterprise Server installation setup at the MAPI…
ID: KB25752 | Published: 3/7/11 |

SQL Profiler trace fails to gather any tra
ce data in a SQL clustered environment

When running an SQL Profiler trace from a trace template, there is no trace data gathered. · Microsoft® SQL Server® 2005 When accessing a SQL cluster, the SQL…
ID: KB24985 | Published: 3/7/11 |

How to move users to a new BlackBerry Enterprise Server instance using BlackBerry Administration Service
If multiple BlackBerry Enterprise Server instances exist within the same BlackBerry Domain, it is possible to move users directly from…
ID: KB25940 | Published: 3/7/11 |

How to disable wireless calendar synchronization using an IT policy
Wireless calendar synchronization is enabled on the BlackBerry Enterprise Server by default. Deactivating wireless calendar synchronization for one or more BlackBerry…
ID: KB18068 | Published: 3/7/11 |

Unable to remove the BlackBerry MDS Integration Service
The process of removing the BlackBerry® Mobile Data System Integration Service from the BlackBerry Domain consists of two steps: 1) Removing the BlackBerry MDS Integration Service…
ID: KB24202 | Published: 3/7/11 |

Unable to send IT policies to users. The BlackBerry Administration Service deployment job task status is “Failure”
Unable to send IT policies to users. The BlackBerry Administration Service deployment job task status is “Failure” When attempting to send an IT policy to a user the BAS deployment job task status shows “Failure”. The following log lines…
ID: KB24314 | Published: 3/7/11 |

“The application has encountered a system error” appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console
When the BlackBerry Administration Service link under…
ID: KB23476 | Published: 3/7/11 |

Limitations of the Google Apps Connector for the BlackBerry Enterprise Server
The following limitations should be taken into consideration when using the Google® Apps Connector to integrate with the BlackBerry® Enterprise Server: · The…
ID: KB23469 | Published: 3/7/11 |

Unable to associate multiple corporate email accounts with a BlackBerry Enterprise enabled user
A BlackBerry smartphone can only be activated with one messaging server mailbox and one BlackBerry Enterprise Server. Enterprise activating a…
ID: KB25373 | Published: 3/7/11 |

IT policy rules to disable BlackBerry App World
BlackBerry® Enterprise Server administrators can use the following IT policy rules to allow or prevent BlackBerry smartphone users from using BlackBerry App World™ storefront, and downloading…
ID: KB17660 | Published: 3/7/11 |

How to reset the BlackBerry smartphone password
If the password has been entered incorrectly a number of times, and is perhaps on the last attempt and at risk of deleting all data and applications from the smartphone, the following process…
ID: KB10711 | Published: 3/7/11 |

BlackBerry MDS Connection Service starts and stops without creating errors in the Event Viewer
The BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service starts and then stops after a short time. The Event Viewer does not log an…
ID: KB15202 | Published: 3/7/11 |

“STACK_OVERFLOW” exception unexpectedly terminates the “BlackBerryAgent.exe” process
The BlackBerryAgent.exe process might terminate unexpectedly, which will cause the BlackBerry Controller to restart the process. Although no log lines are…
ID: KB21684 | Published: 3/7/11 |

BlackBerry MDS Connection Service starts and stops unexpectedly
The BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service (MDS-CS) starts and stops unexpectedly. · BlackBerry® Enterprise Server 4.1 SP2 to 4.1 SP6 The Blac kBerry…
ID: KB11117 | Published: 3/7/11 |

How to enable hard deletes on the BlackBerry Enterprise Server
In BlackBerry Enterprise Server 4.1 and BlackBerry Enterprise Server 5.0, the Hard Deletes Reconciliation feature can be enabled so that email messages that are permanently…
ID: KB04853 | Published: 3/7/11 |

BlackBerry smartphone is rebooted after migrating from BlackBerry Enterprise Server 4.1 to 5.0 SP2 with the BlackBerry Enterprise Transporter
This document describes what can cause a BlackBerry smartphone to reboot after being migrated to a…
ID: KB24394 | Published: 3/7/11 |

Slow synchronization of the calendar to the BlackBerry smartphone fails due to missing time zone information.
When a calendar slow synchronization occurs for a BlackBerry smartphone, the operation fails. This can be triggered through the…
ID: KB25485 | Published: 3/7/11 |

Support for Microsoft SQL Server 2008
The following versions of Microsoft® SQL Server® 2008 are supported starting with BlackBerry® Enterprise Server 5.0 SP1 and BlackBerry® Enterprise Server Express 5.0 SP1: 32-Bit · Microsoft SQL Server…
ID: KB16317 | Published: 3/4/11 |

9650s Wipe during enterprise activation “Waiting for Services”
Data and applications might be automatically deleted from the BlackBerry® smartphone during the enterprise activation process. Waiting for Services appears on the screen prior…
ID: KB24246 | Published: 3/4/11 |

How to remove the BlackBerry components for a decommissioned BlackBerry Enterprise Server
The following conditions are required to remove the BlackBerry Enterprise Server Services, BlackBerry® Mobile Data System (BlackBerry MDS) Services,…
ID: KB12429 | Published: 3/3/11 |

Junior Help Desk Administrator role changes in BlackBerry Enterprise Server 5.0
Previously in BlackBerry® Enterprise Server 4.1, the Junior Help Desk Administrator role could only complete the following tasks, per KB04889…
ID: KB24539 | Published: 3/3/11 |

How to upgrade from BlackBerry Professional Software to BlackBerry Enterprise Server
To perform an in-place update from BlackBerry® Professional Software to BlackBerry® Enterprise Server 4.1 to 4.1 SP7, complete the following steps: 1)…
ID: KB15767 | Published: 3/3/11 |

BlackBerry Collaboration Service restarts repeatedly
The BlackBerry® Collaboration service is not able to start up properly and keep restarting. BBIM Data in the BBIM log is null: :[20]::: :[21]::: :[21]::: :[21]::: :[21]::: :[21]:::…
ID: KB19812 | Published: 3/3/11 |

Error “The application files are not packaged correctly. The application could not be published.” when attempting to create a software application deployment
The following error message appears with the deployment of software configurations…
ID: KB19740 | Published: 3/3/11 |

How to activate the BlackBerry smartphone using BlackBerry Desktop Manager
The following steps outline how to activate the BlackBerry® smartphone using BlackBerry® Desktop Manager. 1) Start BlackBerry Desktop Manager. 2) Select the mail…
ID: KB14123 | Published: 3/3/11 |

How to prevent BlackBerry Internet Service traffic from reaching the BlackBerry smartphone
To prevent a BlackBerry® Internet Service account from being created for a Personal Identification Number (PIN) or International Mobile Equipment…
ID: KB12657 | Published: 3/3/11 |

How to move the BlackBerry Router Service to a remote server
It is possible to install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. The BlackBerry Router can be…
ID: KB13732 | Published: 3/3/11 |

Differences in browsers on the BlackBerry smartphone
For information on how to use the browser on the BlackBerry® smartphone, see the usability video in the Additional Information Section. Depending on the wireless service provider and…
ID: KB03892 | Published: 3/3/11 |

How to read the PIN message, SMS text message and call logging file
Log files containing data from saved personal identification number (PIN) messages, Short Message Service (SMS) text messages, and calls can be turned on for auditing. You…
ID: KB11742 | Published: 3/3/11 |

Errors reported when attempting to push data through the BlackBerry MDS-CS to a BlackBerry smartphone
In an environment where a third party application server pushes data to BlackBerry® smartphones by way of a BlackBerry Mobile Data Service…
ID: KB15579 | Published: 3/3/11 |

How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process
Complete one of the following procedures, appropriate for the BlackBerry Enterprise Server version in use: BlackBerry…
ID: KB11632 | Published: 3/3/11 |

During BlackBerry Enterprise Server installation the installer is unable to verify the Microsoft Exchange Mailbox for the Service Account
When the BlackBerry® Enterprise Server is installed and Microsoft® Active Directory® authentication is…
ID: KB21663 | Published: 3/3/11 |

How to audit the administration functions of the BlackBerry Enterprise Server
The BlackBerry® Domain Administration History Reporting Tool in the BlackBerry® Enterprise Server Resource Kit can be used to create reports about changes to the…
ID: KB17893 | Published: 3/3/11 |

How to troubleshoot SRP connectivity issues
Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: 1) Run the BlackBerry Enterprise Server BBSRPTest.exe tool. 2) Locate the Network Access Node. 3)…
ID: KB02068 | Published: 3/3/11 |

How to install and set up SNMP for the BlackBerry Monitoring Service
To install the Simple Network Management Protocol (SNMP) for the BlackBerry® Monitoring Service from Windows Server® 2003, complete the following steps: 1) In the Windows®…
ID: KB12855 | Published: 3/3/11 |

How to import and export an IT policy
Using the BlackBerry Administration Service Exporting an IT policy To export an IT policy from the BlackBerry Configuration Database using the BlackBerry Administration Service, complete the following…
ID: KB11988 | Published: 3/3/11 |

Issues with the BlackBerry Enterprise Server when using a Windows Server 2008 Global Catalog Server – NSPI Bind Limit exceeded
In an environment using exclusively, or a majority of, global catalog servers on Windows Server® 2008, it is…
ID: KB17325 | Published: 3/3/11 |

“License key exceeds limit” error message appears when adding BlackBerry smartphone users to the BlackBerry Enterprise Server
When adding BlackBerry smartphone user accounts to the BlackBerry Enterprise Server, the following error message…
ID: KB11318 | Published: 3/3/11 |

How to create assign view and send IT policies
IT policies are used to control the behavior of BlackBerry smartphones assigned to the BlackBerry Enterprise Server. IT policies cover a wide range of smartphone functions, including passwords,…
ID: KB02022 | Published: 3/3/11 |

How to disable email redirection for a single BlackBerry smartphone user on the BlackBerry Enterprise Server
To disable email redirection for a single BlackBerry® smartphone user, complete the following steps depending on the version of the…
ID: KB11841 | Published: 3/3/11 |

BlackBerry Monitoring Service console not displaying the web page, but all services are running
When attempting to connect to the BlackBerry Monitoring Service web console, the browser returns an error similar to “Internet Explorer cannot…
ID: KB25402 | Published: 3/3/11 |

How to configure a maximum number of days for BlackBerry Enterprise Server debug log files
BlackBerry Enterprise Server log files can be used to identify and troubleshoot problems with the BlackBerry Enterprise Server and its components….
ID: KB10345 | Published: 3/2/11 |

How to regenerate encryption keys on a BlackBerry smartphone activated on a BlackBerry Enterprise Server
To regenerate an encryption key over the wireless network, complete the following steps: Note: The Compressed Multipurpose Internet…
ID: KB10836 | Published: 3/2/11 |

How to add users to a group in the BlackBerry Administration Service using an input file
Within the BlackBerry® Administration Service, administrators have the ability to import users, in bulk, to groups. This allows for a more streamlined…
ID: KB20714 | Published: 3/2/11 |

What are the transaction error messages
An X appears beside an email message sent from a BlackBerry® smartphone operating on a GPRS network. The Message Status field contains a transmission error to identify the problem. The following table…
ID: KB02960 | Published: 3/2/11 |

Wireless Calendar Synchronization is disabled on the BlackBerry smartphone after migrating users with BlackBerry Enterprise Transporter
Wireless Calendar Synchronization is disabled on the BlackBerry smartphone after migrating users with…
ID: KB25068 | Published: 3/2/11 |

Support for Google Apps Connector
Google® has created a connector that allows the BlackBerry® Enterprise Server to connect with the Google Apps mail platform. Google Apps Connector is being supported by Google, however Research In Motion…
ID: KB21486 | Published: 3/2/11 |

Unable to configure public contact folder synchronization in the BlackBerry Administration Service console
When the Email link under BlackBerry Solution Topology > BlackBerry Domain > Component View is clicked, the Bl ackBerry®…
ID: KB21072 | Published: 3/2/11 |

How to turn on global catalog referrals for a Microsoft Exchange Server
BlackBerry® smartphone users experience messaging delays or stoppage due to a global catalog server going offline. · BlackBerry® Enterprise Server 4.1 to 5.0 SP2 ·…
ID: KB16118 | Published: 3/2/11 |

Deployment jobs are not created after a software configuration is applied to a BlackBerry smartphone user
When a software configuration is created to wirelessly deploy an application and is applied to a BlackBerry® smartphone user, no…
ID: KB21161 | Published: 3/2/11 |

How to verify Public Folder Store permissions for Microsoft Exchange 2007 using Microsoft Active Directory Sites and Services
The Microsoft® Active Directory® Sites and Services can be used to verify the Public Folder Store permissions on…
ID: KB20590 | Published: 3/2/11 |

BlackBerry Messaging Agents experience No Response threads due to Critical Section deadlock in BBAttachExtension resulting in messaging delays
The BlackBerry® smartphone may experience delays in receiving messages. No Response threads may…
ID: KB20128 | Published: 3/2/11 |

Random BlackBerry smartphones fail to start and “MAPIMailbox – OpenMsgStore (0x8004011d) failed” appears in BlackBerry Messaging Agent and Application logs due to Microsoft Exchange 2010 Throttling Policy
By default, client throttling is…
ID: KB20608 | Published: 3/2/11 |

“Refresh new BlackBerry Device Software bundles list” returns no software bundles in the BlackBerry Administration Service
No BlackBerry® Device Software bundles are returned when the Refresh new BlackBerry Device Software bundles list…
ID: KB20171 | Published: 3/2/11 |

How to enable BlackBerry S/MIME support package with the BlackBerry Administration Service settings
In order to enable and use S/MIME protection on a BlackBerry® smartphone the device must have the BlackBerry S/MIME support package…
ID: KB25677 | Published: 3/2/11 |

Users are unable to start with error “OpenMsgStore (0x80040204) failed”
After using IEMSTest or any other MAPI-related tool, we see a failure in the MAGT logs in the BlackBerry Enterprise Server with the (0x80040204) or…
ID: KB24989 | Published: 3/2/11 |

Unable to remove BlackBerry MDS Integration Service from BlackBerry Administration Service When attempting to remove a previously uninstalled instance of BlackBerry MDS Integration Service, the BlackBerry Administration Service session…
ID: KB25045 | Published: 3/2/11 |

Unable to add a user account to an administration role
On the computer hosting the BlackBerry Configuration Database, the Security Administrator role is added to the BlackBerry Enterprise Server service account automatically. When trying to…
ID: KB10322 | Published: 3/2/11 |

The application control policy causes a BlackBerry smartphone to reboot after migrating from BlackBerry Enterprise Server 4.1.x to 5.0.x with the BlackBerry Enterprise Transporter.
When migrating a BlackBerry® smartphone from BlackBerry®…
ID: KB24405 | Published: 3/1/11 |

Meeting invitations from a Microsoft Exchange BlackBerry smartphone user cannot be properly updated by a Domino BlackBerry smartphone user
When a meeting invitation is sent from a Microsoft Exchange BlackBerry smartphone user to an IBM…
ID: KB20151 | Published: 3/1/11 |

“HTTP Error 503: Service Unavailable” appears when a web page is browsed on the BlackBerry smartphone
When the BlackBerry® smartphone user attempts to open a web page using the browser on the BlackBerry smartphone, the following error…
ID: KB04828 | Published: 3/1/11 |

“Connection Pool is being reinitialized” appears repeatedly in the BlackBerry Policy Service logs
If the network connection between the BlackBerry® Enterprise Server and the Microsoft® SQL Server® is broken, even if for a short period of…
ID: KB24320 | Published: 3/1/11 |

September 2010 Daylight Savings Time update
The September 2010 Daylight Savings Time (DST) update is cumulative and includes updates to the following time zones: Country Time Zone DST Start DST End Kazakhstan Astana (GMT +6) DST has been…
ID: KB24267 | Published: 3/1/11 |

Error 10054 during SRP disconnection
When the BlackBerry® Enterprise Server has SRP disconnection issues, the following log lines may appear in the BlackBerry Router log. [30000] (MM/DD HH: MM:SS.MMM):{0x1668}…
ID: KB00339 | Published: 3/1/11 |

Use Auto Signature or Out Of Office reply options on the BlackBerry smartphone are missing or non-functional
BlackBerry® Enterprise Server 4.1 to 5.0 · BlackBerry smartphone · DT612970 There is incorrect data in the Desktop [CMIME] or…
ID: KB24327 | Published: 3/1/11 |

How to run Microsoft SQL Server maintenance jobs for the BlackBerry Configuration Database
Important: If the BlackBerry Configuration Database is hosted by a Microsoft® SQL Server® 2005 Express edition, see KB14017…
ID: KB04426 | Published: 3/1/11 |

How to switch BlackBerry Enterprise Server service accounts
To change the BlackBerry Enterprise Server service account for the BlackBerry Enterprise Server for Microsoft Exchange, complete the following tasks: Summary of Tasks 1) Create a…
ID: KB04293 | Published: 3/1/11 |

How to enable Debug or Dev logging for BlackBerry Collaboration Service
The settings to enable advanced logging for the BlackBerry Collaboration Service are stored in the rimpublic.property file. For BlackBerry Enterprise Server 4.1, this…
ID: KB04939 | Published: 3/1/11 |

“The user has existing deployment tasks that have not completed.” is returned when moving users between BlackBerry Enterprise Servers
The user has existing deployment tasks that have not completed is returned when moving users between…
ID: KB24591 | Published: 3/1/11 |

How to change the types of events recorded in the Event Log
The Windows Event Log records events from the system, security, and application logs. In the Windows Registry, the EventLogLevel DWORD Value determines which types of events are…
ID: KB04342 | Published: 3/1/11 |

Unable to log in to the BlackBerry Monitoring Console
“The application has encountered a system error” is displayed on screen when trying to log in to the BlackBerry® Monitoring Console. After failing to log in to the BlackBerry Monitoring…
ID: KB24347 | Published: 3/1/11 |

How to delay email processing to allow email messages to be scanned by antivirus or anti-spam software before being delivered to the BlackBerry smartphone
If antivirus or anti-spam software scans an email message after the BlackBerry®…
ID: KB00139 | Published: 3/1/11 |

BESX 5.0.2 MR5 and 5.0.3 are now available for download

#BlackBerry #Exchange #Exchange2010

BlackBerry Enterprise Server v5.0 Service Pack 2 Maintenance Release 5 for Microsoft Exchange is now available for download.
http://docs.blackberry.com/en/admin/deliverables/26099/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Maintenance_Release_Notes–1525641-0330115839-001-5.0.2-US.pdf

BlackBerry Enterprise Server v5.0 Service Pack 3 for IBM Lotus Domino and Microsoft Exchange is now available for download.
http://docs.blackberry.com/en/admin/deliverables/25750/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Release_Notes–1398168-0311101250-001-5.0.3-US.pdf

A Month in #Exchange and #OCS: April 2011: Events

#Exchange2010 #Lync #MMMUG

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New On-Demand Web Content from March 2011

I missed these:
Learn the basics of Windows PowerShell from the world famous Microsoft Scripting Guy. Begin by working with processes, services, and event logs. Move on to sorting, grouping, and formatting output. Then, learn how to work with Windows Management Instrumentation (WMI) information to retrieve essential information. Next, learn how to work with Windows PowerShell to retrieve information from remote computers. Finally, learn the basics of converting Windows PowerShell commands into scripts.

TechNet Webcast: PowerShell: Learn It Now before It’s an Emergency (Part 1 of 5) (Level 200)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481531&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: PowerShell: Learn It Now before It’s an Emergency (Part 2 of 5) (Level 200)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481543&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: PowerShell Week: Learn it now before it is an emergency (Part 3 of 5) (Level 200)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481549&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: PowerShell Week: Learn it now before it is an emergency (Part 4 of 5) (Level 200)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481553&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: PowerShell: Learn It Now before It’s an Emergency (Part 5 of 5) (Level 200)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032481555&EventCategory=5&culture=en-US&CountryCode=US

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Webcasts of interest showing at a desktop near you in April 2011

Thursday, April 07, 2011 – Microsoft Technology Roadmap Live Simulcast
Hear Microsoft’s technology vision of how you as leaders can help save costs, spur innovation, and drive growth in your business. As a valued customer, join us online for the Microsoft Technology Roadmap Event live from Bellevue, WA where you’ll learn about what’s new coming from Microsoft before you can hear it from anyone else and what it means for your business.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032476625

Wednesday, April 13, 2011 – TechNet Webcast: Information About Microsoft April Security Bulletins (Level 200)
Join us for a brief overview of the technical details of the April security bulletins. We intend to address your concerns in this webcast, therefore, most of the webcast is devoted to attendees asking questions about the bulletins and getting answers from Microsoft security experts.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032455069

Thursday, April 14, 2011 – TechNet Webcast: Forefront Online Protection for Exchange Encryption Overview (Level 300)
Regardless of whether customers are on premises, in the cloud, or both, they all face challenges in email protection and how to distribute information. Learn how identity-based encryption is integrated into Microsoft Exchange Hosted Encryption and how businesses can use this service to easily send and receive ad hoc encrypted communication. This webcast provides a technical overview of the Microsoft Forefront Online Protection for Exchange Encryption Service. We review its core components and functionality, including its prerequisites, product architecture, and capabilities. Learn about the components, and get tips for how to deliver successful Forefront Online Protection for Exchange demos.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032481194

A Month in #Exchange and #OCS: April 2011: News, Linkz and Downloads

#Exchange2010 #Exchange #Lync .. Damm, March already!

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Microsoft Exchange … In Blog Posts & News from last month
Microsoft Office Communications Server … In
Blog Posts & News from last month Microsoft Communications Server … In Blog Posts & News from last month
Lync … In Blog Posts & News from last month

Check out Google fast flip too .. for Exchange, OCS and Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Interesting Blogs and Tweets I read this last.

Let me know if this doesn’t work for you, but I have starred stuff in InstantPaper and my Favorites in Twitter.

http://www.instapaper.com/ (create a free account on it, you will be able to add “stared” items to a folder that include most of these, and will update when i do. My username on Instantpaper is FLAPHEAD)

http://twitter.com/flaphead/favorites

I have started to Star item in google reader, but need to workout how to share them. Once I have I’ll let you know

##*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New Exchange, OCS and Lync Downloads from March 2011

Hey Exchange Team … You could learn a thing or from the Lync team in regrard to documentation publishing

Microsoft Exchange Server 2010 and Outlook 2010 Standards Documentation
The Exchange Server 2010 and Outlook 2010 Standards Documents describe Microsoft Exchange Server 2010 and Outlook 2010 support for industry messaging standards and Requests for Comments (RFCs) related to iCalendar, IMAP4, and POP3.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6fa94dc9-d4b6-402b-8c22-8a52acea2284

Exchange Server Protocols Documentation
The Microsoft Exchange Server Protocols documentation provides detailed technical specifications for Microsoft proprietary protocols (including extensions to industry-standard or other published protocols) used by Microsoft Exchange Server to communicate with other Microsoft products.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a9aae935-ad23-4117-a3d9-9ed6093d6d7f

Microsoft SharePoint Products and Technologies Protocol Documentation
The Microsoft SharePoint Products and Technologies protocol documentation provides technical specifications for Microsoft proprietary protocols that are implemented and used in SharePoint Products and Technologies.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5e94ad07-902c-422f-aadd-ff2bba9e540a

Lync Server 2010, Stress and Performance Tool
The Lync Server 2010 Stress and Performance Tools (LSS) can be used to prepare, define and validate performance targets of user scenarios offered by on-premise Lync Server 2010 deployment. LSS includes multiple modules and can simulate simultaneous users on one or more Lync Servers. More detailed information can be found in the documentation provided within the installation package.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=94b5f191-6d80-4dec-94c2-fca57995f8b7

Microsoft Lync Server 2010 Capacity Calculator
A spreadsheet for calculating a user’s hardware requirements based on information about users and traffic.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6e8342a7-3238-4f37-9f95-7b056525dc1a

Microsoft Lync Server 2010 Supportability Guide
This guide provides a central, high-level reference for supported server topologies and configurations and supported client configurations. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=73d7e282-bc2d-4c10-82f2-838d9c0332d6

Microsoft Lync Server 2010 Edge Server Deployment Guide
This document guides you through the process of deploying Lync Server 2010 edge servers and Directors.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=85c62b26-e509-435e-811f-71c8c89dca83

Migrating from Office Communications Server 2007 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ffc27548-1bc5-45ac-98aa-48f0dbd25827

Microsoft Lync Server 2010 Archiving Deployment Guide
The purpose of the Microsoft Lync Server 2010 Archiving Deployment Guide is to guide you through the process of deploying Lync Server 2010 Archiving Server and the related components that are required to support archiving of instant messaging and web conferencing (meeting) content.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ff9f1066-c92c-4e74-9639-2f09f0bfaae9

Microsoft Lync Server 2010 Monitoring Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Monitoring Server.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8ad1bdf1-c43a-4dd4-af07-52027a4bcaeb

Microsoft Lync Server 2010 Group Chat Deployment Guide
This document guides you through the process of migrating and deploying Lync Server 2010 Group Chat Server and the related components that are required to let organizations set up searchable, topic-based chat rooms that persist over time, allowing geographically distributed teams to better collaborate with one another while preserving organizational knowledge.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cd79d0a0-b7fb-4ed1-83e8-61acf5a69f78

Migrating from Office Communications Server 2007 R2 to Lync Server 2010
This document provides guidance from migration from Office Communications Server 2007 R2 to Microsoft Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cae132e3-84ab-4110-885c-5bab0e64657e

Microsoft Lync Server 2010 Planning Guide
This document contains information for planning a deployment of Lync Server 2010 and Lync clients.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da9fa26-e032-4dcf-b487-da916ddc508f

Microsoft Lync Server 2010 Device Management and Troubleshooting Guide
The purpose of the Microsoft Lync Server 2010 Device Management and Troubleshooting Guide is to provide guidance on how to manage and update devices. It is also intended to answer frequently asked questions. This document identifies supported topologies, configurations, and scenarios described in detail in the Lync Server device deployment and planning documentation.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ca28982c-fb5c-4b79-b197-a3e25eb72323

Enabling Quality of Service with Microsoft Lync Server 2010
If your Windows Server network supports Quality of Service (QoS) management, you can take advantage of this functionality to optimize media traffic in your Microsoft Lync Server 2010 deployment. This guide shows you how.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1d27de6c-a21a-498c-9cda-7eb5aae42f23

Microsoft Lync Server 2010 Client and Device Deployment Guide
This download guides you through the process of deploying client software and devices for Lync 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=39d317af-3b6e-43cd-a53c-a0ef561e3355

Microsoft Lync Server 2010 Group Chat Administration Guide
This document guides you through the process of administering Lync Server 2010 Group Chat Server and the related components that are required to let organizations set up searchable, topic-based chat rooms that persist over time, allowing geographically distributed teams to better collaborate with one another while preserving organizational knowledge.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7af3e109-38ec-4f04-bf2f-3d35b6454a77

Microsoft Lync Server 2010 Enterprise Voice Deployment Guide
This download contains two documents: Deploying Enterprise Voice at Central sites and Deploying Branch Sites
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=af7cced8-e110-434e-97de-300b8a064e16

Microsoft Lync Server 2010: Deploying Lync Server 2010 Enterprise Edition by Using the Planning Tool
This document describes the how to deploy Lync Server 2010 Enterprise Edition by using the Planning Tool.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0c7a5c46-a106-4e22-b4d2-571642e96b98

Microsoft Lync Server 2010 Enterprise Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Enterprise Edition and configuring dial-in conferencing for Lync Server 2010.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4cf4bed4-2f76-4b99-adcb-60653521cc70

Microsoft Lync Server 2010 Standard Edition Deployment Guide
This document guides you through the process of deploying Lync Server 2010 Standard Edition and configuring dial-in conferencing.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=787d6b9f-cbb3-4d6d-b292-34fe43e9afc3

Deploying Lync Server 2010 in a Multiple Forest Environment
This document explains how to deploy Lync Server 2010 in a multiple forest environment.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=fc2efa36-d1f3-4392-8b3f-7101349b7ca1

Microsoft Lync Server 2010 Active Directory Guide
This document guides you through the process of preparing Active Directory for Microsoft Lync Server 2010 and includes the Active Directory schema reference.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=513c46db-adc3-4d62-8acc-5f0ee27f1f9c

Microsoft Lync Server 2010 Documentation Help File
This download contains a compiled help file (chm) of all the available Lync Server 2010 IT professional documentation on the Technical Library.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9720c3f1-ddd4-426b-b98a-f1205561ce00

Microsoft Lync 2010 Localization Release Notes
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=36c41557-66c7-47df-a260-32f0fc0272cc

Microsoft Lync Server 2010 Edge Server Reference Architecture Diagrams
The Lync_Server_2010_Edge_Server_ReferenceArch_Diagrams.zip file contains diagrams for the Single Consolidated Edge, Scaled Consolidated Edge (DNS Load Balanced), and Scaled Consolidated Edge (Hardware Load Balanced) topologies. You must have Microsoft Visio installed to view these files.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5e951393-3838-42b3-ab1e-8a37d5d59ed5

Unified Communications Phones and Peripherals Datasheets
These datasheets list the phones and peripheral devices that are qualified to display the “Optimized for Microsoft Lync” logo.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=74bd3ec0-c7dc-4111-a9b7-a9afbdc86aa9

IM an Expert for Microsoft Lync Server 2010 Documentation
This download provides documentation for the IM an Expert for Microsoft Lync Server 2010 service
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8e4546aa-9b24-435d-9043-a2181b4e6d06

IM an Expert for Microsoft Lync Server 2010
IM an Expert is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and the expert who can answer your question.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=01fd2b2b-d780-4d6f-8e1e-54b2ad718f2b

Microsoft Lync 2010 SDK
The Lync 2010 SDK is the client-side API set that enables the integration and extension of Lync experiences.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d98f0bf7-c82c-47f5-9f73-be3edbf30438

Microsoft Lync Server 2010 Response Group Application
This download contains the Response Group Application chapter of the Microsoft Lync Server 2010 Resource Kit book. This book is currently being developed. Chapters will be available for download while this book is being completed. This chapter takes a deep dive into the Response Group application.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6bd19192-ed55-4e72-bade-38a73647d9a4

Microsoft Lync Server 2010 Resource Kit
The Lync Server 2010 Resource Kit is the technical reference for the product. This book extends the product planning, deploying, and managing documentation in the Lync Technical Library. This book serves as a companion to the product documentation to learn how the product works under the hood.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8c64a1e1-f0b3-479c-a265-e480875c61d8

** All the Lync docs are up on my SkyDrive: http://cid-7e65f405c984b33f.office.live.com/browse.aspx/Microsoft%20Lync%20Server%202010

A Month in #Exchange and #BlackBerry: March 2011: To Read

#Exchange2010

Now rumor control has it that MR5 will be coming REAL soon, and SP3 should be out by the end of March 2011!


Software For BlackBerry Enterprise Server v5.0 for Microsoft Exchange

Version: 5.0 | Service Pack: 2 | Maintenance Release: 4

  • Filename: besx502mr4.zip
  • Filesize: 158 MB
  • Date posted: 28-Feb-11
  • Download Software
  • View Release Notes

Fixed issues: BlackBerry Administration Service

  • If you uninstalled the BlackBerry® MDS Integration Service and then did not restart the BlackBerry Administration Service, the BlackBerry Administration Service did not stop trying to send invalid notifications, which caused log files to grow, performance issues, and administrators could not log in. (DT 993127)
  • In an environment that included a large number of BlackBerry device users and applications, BlackBerry Administration Service reconciled tasks slower than expected. (DT 980881)
  • If the BlackBerry Administration Service generated and queued a large number of tasks and the BlackBerry Administration Service instance that started processing the tasks stopped, the processing took longer than expected until the instance started again. (DT 968146)
  • If the BlackBerry Administration Service had a large number of jobs to process after the 5-minute timeout elapses, the BlackBerry Administration Service might not have processed all of the jobs. (DT 887734)
  • In some circumstances when you issued a “Delete all device data and disable device” command to a user’s BlackBerry device and then the user activated a new device before the device acknowledged the original command, the BlackBerry Administration Service disabled the user’s new device after an hour. (DT 836520)
  • If you uninstall the BlackBerry MDS Integration Service by running the setup application again and deselecting the BlackBerry MDS Integration Service, you cannot delete the BlackBerry MDS Integration Service information from the BlackBerry Configuration Database. In the BlackBerry Administration Service, when you click Delete the instance for the BlackBerry MDS Integration Service on the Components view page, the BlackBerry Administration Service logs you out and does not delete the BlackBerry MDS Integration Service information. (DT 762391)
  • In certain circumstances, the BlackBerry Administration Service interface became unresponsive. The issue has been resolved to improve the stability of the BlackBerry Administration Service. (DT 756636)
  • In certain circumstances, when a reconciliation task failed and other reconciliation tasks were dependent on the failed task, the BlackBerry Administration Service stopped unexpectedly. (DT 734596)
  • In certain circumstances, you could not log in to the BlackBerry Administration Service using Microsoft® Active Directory® authentication. (DT 711491)
  • If you set the Disposition application control policy rule to Required, pushed an application to a device, and then pushed an upgrade of the application to the device, the device could not install the application. The BlackBerry Administration Service displayed the “Device Reported a general failure installing the module” error message. (DT 690469, DT 643197)
  • If you installed a new BlackBerry Administration Service instance and selected an existing BlackBerry Configuration Database during the installation process, and the name of the wireless service provider that was stored in the BlackBerry Configuration Database was long, the BlackBerry Administration Service did not permit you to manage shared drives or BlackBerry® Device Software update bundles. (DT 689474)
  • If BlackBerry Administration Service instances in a pool experienced network connectivity issues, a notification that a task was complete might have been lost. When this issue occured, the task status might have changed to Failure, and the status for subsequent dependent tasks might have changed to Dependency Failure. The BlackBerry Administration Service did not complete subsequent dependent tasks. (DT 681866)
  • When you tried to move a user from one BlackBerry® Enterprise Server to another using the BlackBerry User Administration Service, the BlackBerry User Administration Service returned the error “Unable to move BlackBerry enabled user.” (DT 648855)
  • In certain circumstances, the BlackBerry Administration Service repeatedly writes the following error message to its log file: “Violation of PRIMARY KEY constraint ‘PK_BASJobTaskDependencies’. Cannot insert duplicate key in object ‘dbo.BASJobTaskDependencies.” (DT 617678)
  • If you ran more than one BlackBerry Enterprise Server and more than one Microsoft® Exchange Server in a BlackBerry Domain, and you used a different service account for each BlackBerry Enterprise Server with permissions for each service account restricted to its corresponding Microsoft Exchange Server, the BlackBerry Administration Service might not have been able to access a user’s mailbox. (DT 604343)
  • When you exported summary data for a large number of users in the BlackBerry Administration Service, the transaction time limit might have been exceeded, which prevented the action from completing successfully. (DT 508049)
  • The BlackBerry Administration Service could not manage users who have duplicate information in the BlackBerry Configuration Database. (DT 501446)
  • In some circumstances, the Current Carrier field in the BlackBerry Administration Service displayed the local wireless service provider instead of the home wireless service provider. (DT 242867)

Fixed issues: BlackBerry Attachment Service

  • Users could not view Microsoft® Word 2010 documents on their devices if the documents were saved in previous Microsoft Word versions, from Microsoft Word 97 to Microsoft Word 2003. (DT 684041)

Fixed issues: BlackBerry MDS Connection Service

  • If a page set a cookie, the BlackBerry MDS Connection Service did not pass the cookie on to any other pages. (DT 486192)

Fixed issues: BlackBerry Messaging Agent

  • *In a Microsoft Exchange 2010 environment with a lot of activity, the BlackBerry Enterprise Server might take longer than expected to send email messages to the device. (DT 1006793)
    For more information about how to improve BlackBerry Enterprise Server performance, see the Managing the BlackBerry Enterprise Server Performance in a Microsoft Exchange 2010 Environment Technical Note.
  • If a global catalog server stopped responding, MAPI returned the error “0x80040200 (MAPI_E_END_OF_SESSION)” to the BlackBerry Enterprise Server. (DT 785495)
  • If your organization used MFCMAPI and a user deleted an email message from Microsoft® Outlook®, the message was not deleted from the device. (DT 731670)
  • If you configured the BlackBerry Enterprise Server to search for email addresses using LDAP, the search results could return the GUID of distribution lists, instead of the display name. (DT 719963)
  • If a user sent an email message from the device and then flagged the email message for follow up in Microsoft Outlook, the email message was duplicated on the device. (DT 604997)

Fixed issues: BlackBerry Monitoring Service

  • When you tried to log into the BlackBerry Monitoring Service after September 4, 2010, it displayed the following error: “The application has encountered a system error. Please report this error to the System Administrator.” (DT 848240)
  • If you install the BlackBerry Monitoring Service on a virtual machine that runs the 32-bit or 64-bit version of Windows Server® 2008, a memory leak in the appsvc.exe process causes the virtual machine to stop responding. (
    DT 761232)
  • The BlackBerry Monitoring Service increased its usage of computer memory over 72 hours until the computer stops responding. (DT 647219)

Fixed issues: BlackBerry Policy Service

  • If you moved a user account from BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP2 using the BlackBerry Enterprise Transporter, the BlackBerry Policy Service might not have been able to regenerate encryption keys and the device might not have been able to send or receive data. (DT 681797)

Fixed issues: Logging

  • When you configured a debugging tool such as ADPlus or the Debug Diagnostic Tool (DebugDiag) to monitor a BlackBerry Enterprise Server process specifically for first chance access violation (AV) exceptions and produced corresponding .dmp files, excessive amounts of .dmp files might have been produced. This might have resulted in performance degradation for the BlackBerry Enterprise Server or loss of service due to low hard drive space. (DT 660577)
  • When the BlackBerry Enterprise Server processed SMS text messages that were in Unicode, the BlackBerry Enterprise Server did not include the closing quote in its log file and fields are missing. (DT 587721)

Fixed issues: Security

  • A security vulnerability existed in the PDF distiller of the BlackBerry Attachment Service. This vulnerability could have allowed a potentially malicious user to cause buffer overflow errors, leading to a DoS condition or possibly arbitrary code execution on the computer that the BlackBerry Attachment Service runs on. Successful exploitation of the issue would have required a potentially malicious user to embed a specially crafted font in a PDF file and then persuade a user to open that PDF file on a device that is associated with a user account on a BlackBerry Enterprise Server. For more information, visit http://www.blackberry.com/btsc to read KB24547. (DT786903, DT 786899)

KB Articles

Using an advanced search from here: http://www.blackberry.com/btsc/microsites/searchEntry.do for a date range to include -BlackBerry Enterprise Server for Microsoft Exchange.

Email messages are delayed because of a domain name resolution issue     
BlackBerry smartphone users on the BlackBerry Enterprise Server experience email message delivery delays. The following information appears in the BlackBerry Enterprise…
http://www.blackberry.com/btsc/KB03304  |   Published: 2/28/11  |   
 
How to enable private contact subfolder synchronization     
Contact subfolder synchronization can be enabled in the BlackBerry Administration Service as follows: 1) In the BlackBerry Administration Service, click Manage users and search for the…
http://www.blackberry.com/btsc/KB19155  |   Published: 2/28/11  |    
 
BlackBerry Synchronization Service stops responding with no response threads     
All BlackBerry® smartphones associated with the BlackBerry® Enterprise Server are unable to synchronize organizer data and the enterprise activation process does…
http://www.blackberry.com/btsc/KB21525  |   Published: 2/28/11  |   
 
CALHelperWS “COM Exception: Code = 80004003” appears in MailboxAgent logs     
In BlackBerry® Enterprise Server 5.0, the administrator may be seeing the following log lines printed over and over again for a specific user or subset of users:…
http://www.blackberry.com/btsc/KB19604  |   Published: 2/28/11  |   
 
Test SQL mirroring server connection fails     
In BlackBerry® Enterprise Server 5.0 SP2, when testing the SQL mirroring server connection on the Database Mirroring tab of the BlackBerry Configuration Database, it fails.
http://www.blackberry.com/btsc/KB23385  |   Published: 2/28/11  |   
 
How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server 2010 in a BlackBerry Enterprise Server 5.0 environment     
When migrating Microsoft® Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry®…
http://www.blackberry.com/btsc/KB22601  |   Published: 2/28/11  |   
 
Assign service account permissions for a BlackBerry Enterprise Server for Exchange     
The following permissions can be assigned for the BlackBerry® Enterprise Server service account: 1) Local Administrator rights on the BlackBerry Enterprise…
http://www.blackberry.com/btsc/KB02276  |   Published: 2/28/11  |   
 
“Unable to extract plain text message body” logged in MAGT and ALRT logs     
The following information appears in the BlackBerry Messaging Agent (MAGT) and BlackBerry Enterprise Server Alert Tool (ALRT) logs when a new secure message for a user…
http://www.blackberry.com/btsc/KB18230  |   Published: 2/25/11  |   
 
“Dependency service does not exist or has been marked for deletion” error message appears when starting a BlackBerry Enterprise Server service     
When a BlackBerry Enterprise Server service is started, the following error message appears:…
http://www.blackberry.com/btsc/KB02004  |   Published: 2/25/11  |   
 
What is the Software Config Status tab     
The Software Config Status tab is a new feature added to BlackBerry Manager in BlackBerry Enterprise Server 4.1 SP5. This new tab allows BlackBerry Enterprise Server administrators to view the status…
http://www.blackberry.com/btsc/KB15470  |   Published: 2/25/11  |   
 
Attachment icon does not show in message body     
When receiving a message that contains an attachment, there is no attachment icon within the message body on the BlackBerry smartphone. When selecting the Menu button on the BlackBerry…
http://www.blackberry.com/btsc/KB20072  |   Published: 2/25/11  |   
 
Monitoring BlackBerry Enterprise Server processes and logs     
This article discusses monitoring tools for the BlackBerry Enterprise Server, some processes that can be monitored, and where diagnostic information is logged.
http://www.blackberry.com/btsc/KB02250  |   Published: 2/25/11  |   
 
Second BlackBerry Administration Server node stops about 360MB and will not start using TCP with PING     
After following the steps in the BlackBerry Enterprise Server for Exchange Administration Guide 5.0 SP2 to correctly configure BlackBerr
y…
http://www.blackberry.com/btsc/KB25296  |   Published: 2/25/11  |   
 
Calendar items disappear from BlackBerry smartphones after applying SP1 to Microsoft Exchange Server 2010     
Calendar items disappear from BlackBerry® smartphones after Service Pack 1 is applied to Microsoft Exchange Server 2010. This can be…
http://www.blackberry.com/btsc/KB23949  |   Published: 2/25/11  |   
 
How to enable BlackBerry Enterprise Server 5.0 SP1 and SP2 to use Microsoft Exchange Web Services     
BlackBerry Enterprise Server 5.0 SP1 to SP2 has the ability to connect to Microsoft Exchange Web Services for calendar functions. This…
http://www.blackberry.com/btsc/KB20157  |   Published: 2/25/11  |   
 
How to format the user import CSV file when managing users from the BlackBerry Administration Service     
The BlackBerry Administration Service provides functionality to be able to manage multiple user accounts. This can be accessed as follows:…
http://www.blackberry.com/btsc/KB21981  |   Published: 2/25/11  |   
 
“BESAdmin has forwarded your meeting request” email message is received when a meeting invitation is created or updated on the BlackBerry smartphone     
When a BlackBerry smartphone user creates a meeting appointment or updates a meeting…
http://www.blackberry.com/btsc/KB17435  |   Published: 2/24/11  |   
 
Mailbox move repeatedly detected in the BlackBerry Messaging Agent log     
The BlackBerry Enterprise Server repeatedly stops and restarts a BlackBerry smartphone user account, which disrupts normal email message delivery. The B lackBerry…
http://www.blackberry.com/btsc/KB04772  |   Published: 2/24/11  |   
 
How to format the user import CSV file when importing users from the BlackBerry Administration Service     
The BlackBerry® Administration Service uses a .csv file to add user account information to the BlackBerry® Enterprise Server. The actions…
http://www.blackberry.com/btsc/KB19858  |   Published: 2/23/11  |   
 
How to obtain detailed statistical information for a specific or all BlackBerry users     
Use the BlackBerry Historical Statistics Tool to obtain detailed statistical / usage information on a specific user or all users for a single day. You can…
http://www.blackberry.com/btsc/KB22981  |   Published: 2/23/11  |   
 
BlackBerry Enterprise Server and BlackBerry Administration Service configuration for Multicore Processors (CPU)     
The BlackBerry® Administration Service and BlackBerry® Enterprise Server is capable of using more than one CPU as determined by…
http://www.blackberry.com/btsc/KB23016  |   Published: 2/23/11  |   
 
“An error occurred while initializing a MAPI session” message appears when opening the BlackBerry Manager while logged in through Terminal Services     
Logging in to BlackBerry Manager using Terminal Services and an account that does not have…
http://www.blackberry.com/btsc/KB11708  |   Published: 2/23/11  |   
 
Unable to synchronize address book when “Contacts” check box in the “Private contact folders” is unchecked     
The following log line may appear in the BlackBerry Messaging Agent log when the address book synchronization is not working in both…
http://www.blackberry.com/btsc/KB23776  |   Published: 2/23/11  |   
 
Global Address List lookup results display First Name and Last Name instead of Display Name     
When performing a Global Address List (GAL) lookup from a BlackBerry smartphone, the list of results is based on the First Name and Last Name fields…
http://www.blackberry.com/btsc/KB17741  |   Published: 2/23/11  |   
 
Unable to wirelessly synchronize contacts, memos, and tasks with the BlackBerry smartphone     
On the BlackBerry® smartphone, the wireless synchronization options for the Contacts, Tasks, and MemoPad applications are turned on. However, when a…
http://www.blackberry.com/btsc/KB10475  |   Published: 2/23/11  |   
 
Common MAPI_E Error messages and definitions seen in BlackBerry Enterprise Server logs     
BlackBerry® Enterprise Server 3.6 to 5.0 SP2 for Microsoft® Exchange Additional MAPI_E error messages and numeric result codes are available on the…
http://www.blackberry.com/btsc/KB24623  |   Published: 2/23/11  |   
 
BlackBerry smartphone users can receive, but not send email messages after a global catalog referral     
BlackBerry® smartphone users cannot send email messages, but can still receive email messages. This issue first affects a small number of…
http://www.blackberry.com/btsc/KB13157  |   Published: 2/23/11  |   
 
Cached Exchange Mode in Microsoft Outlook creates duplicate email messages in the Sync Issues – Conflicts folder for BlackBerry Enterprise Server users     
When Cached Exchange Mode is enabled in Microsoft® Outlook®, BlackBerry® smartphone…
http://www.blackberry.com/btsc/KB19222  |   Published: 2/22/11  |   
 
S/MIME messages sent from Japanese Microsoft Windows XP operating system received in Microsoft Outlook but not on the BlackBerry device     
Secure Multipurpose Internet Mail Extensions S/MIME signed or encrypted email message sent from Ja panese…
http://www.blackberry.com/btsc/KB23215  |   Published: 2/22/11  |   
 
How to search for a contact in the Global Address List on a BlackBerry Smartphone     
If a BlackBerry smartphone is activated on a BlackBerry Enterprise Server, contacts can be searched for using the company Global Address List (GAL).   When…
http://www.blackberry.com/btsc/KB16482  | &n
bsp; Published: 2/22/11  |   
 
“Unlisted Message Error” appears when sending a meeting request from the BlackBerry smartphone     
When a meeting request is sent from the BlackBerry smartphone, the meeting appears in the message list with a red X and the following error…
http://www.blackberry.com/btsc/KB05031  |   Published: 2/22/11  |   
 
Calendar synchronization does not work from the BlackBerry smartphone to Microsoft Outlook     
One way calendar synchronization is not working from the BlackBerry smartphone to Microsoft® Outlook® The following log lines are displayed: [30001]…
http://www.blackberry.com/btsc/KB14075  |   Published: 2/22/11  |   
 
How to increase the number of allowed address book connection requests in Microsoft Exchange 2010     
In the BlackBerry® Messaging Agent (MAGT) logs, there will be failed lookups for users within the same organization: [30028] (07/19…
http://www.blackberry.com/btsc/KB23499  |   Published: 2/22/11  |   
 
Other Blackberry Administration Service nodes appear as Partial Singletons and are unable to communicate with them     
After setting up a BlackBerry® Administration Service pool to communicate using TCP and the BlackBerry Administrator Service…
http://www.blackberry.com/btsc/KB25584  |   Published: 2/22/11  |   
 
Unable to install or upgrade the BlackBerry Enterprise Server due to a mismatched BlackBerry Administration Service pool name     
When attempting to set up a full install for BlackBerry Enterprise Server SP2 or attempting to apply BlackBerry…
http://www.blackberry.com/btsc/KB20634  |   Published: 2/22/11  |   
 
“BIPPaClient::SendPacket: Pipe full” appears in BlackBerry Messaging Agent log after MORE request     
The following log lines appear in the BlackBerry® Messaging Agent (MAGT) logs in BlackBerry® Enterprise Server 5.0: [30328] (06/04…
http://www.blackberry.com/btsc/KB19384  |   Published: 2/22/11  |   
 
“MAPI Initialize error 80004005” error message appears while creating or editing a Messaging Application Programming Interface (MAPI) profile     
While creating or editing a Messaging Application Programming Interface (MAPI) profile, the…
http://www.blackberry.com/btsc/KB01637  |   Published: 2/22/11  |   
 
Unable to generate and send an Enterprise Activation password from a remote BlackBerry Manager     
When using the Generate and Email Activation Password option in the remote BlackBerry® Manager the targeted user does not receive any activation…
http://www.blackberry.com/btsc/KB19487  |   Published: 2/18/11  |   
 
Unable to read the body of an email message on the BlackBerry Smartphone when protected by Microsoft Information Rights Management Add-on     
When an email message is protected using Microsoft® Information Rights Management Add-on and sent to a…
http://www.blackberry.com/btsc/KB19508  |   Published: 2/18/11  |   
 
ITPolicy Fail Ack for the command SET_IT_POLICY_COMMAND     
The BlackBerry Policy (POLC) log file displays the following error after BlackBerry smartphones are added to and activated on a BlackBerry Enterprise Server following the recreation of…
http://www.blackberry.com/btsc/KB11278  |   Published: 2/18/11  |   
 
RSS feeds the inbox of Outlook 2007 are not delivered to the BlackBerry smartphone     
When Microsoft Outlook 2007 is configured to retrieve RSS feeds and display them in the inbox of the mailbox, the RSS feeds are not delivered to the…
http://www.blackberry.com/btsc/KB21193  |   Published: 2/18/11  |   
 
Timestamp is changed to 24-hour time when forwarding or replying to a message     
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available. When forwarding or…
http://www.blackberry.com/btsc/KB10968  |   Published: 2/18/11  |   
 
“java.nio.channels.UnresolvedAddressException” error displays on the BlackBerry smartphone when using the Browser to access a secure web site     
A BlackBerry smartphone activated on a BlackBerry Enterprise Server trying to access a secure web…
http://www.blackberry.com/btsc/KB25244  |   Published: 2/18/11  |   
 
“Client not found in Kerberos database” is displayed in the BlackBerry Administration Service logs     
The following error message is displayed in the BAS-AS log file. (10/01…
http://www.blackberry.com/btsc/KB24506  |   Published: 2/18/11  |   
 
Creation of MAPI profiles for use with Calhelper.exe     
The BlackBerry® Enterprise Server for Microsoft® Exchange uses an application called Calhelper.exe to perform many calendar functions. Calhelper.exe uses the CDO.dll file to access the…
http://www.blackberry.com/btsc/KB21413  |   Published: 2/18/11  |   
 
Increase mail agent limitation on the BlackBerry Enterprise Server when moving from MSDE to SQL Server     
Description   There is a limit of two mail agents on the BlackBerry® Enterprise Server when using the Microsoft® SQL Server® Desktop…
http://www.blackberry.com/btsc/KB04039  |   Published: 2/18/11  |   
 
Unable to install the BlackBerry Monitoring Service with a pre-existing BMSStore database on the BlackBerry Enterprise Server     
When the BlackBerry Monitoring Service is installed where there is a pre-existing BMSStore database, the following…
http://www.blackberry.com/btsc/KB21491  |   Published: 2/18/11  |   
 
BlackBerry Administration Services runs very slowly or is unresponsive, after an operating system hotfix is applied.  &nbs
p;  
When certain Microsoft® hotfixes are applied to Windows Server 2008 or Windows Server 2008 R2 before or after instal lation…
http://www.blackberry.com/btsc/KB25330  |   Published: 2/17/11  |   
 
“More Available” displayed on the BlackBerry when opening Sent Items that were sent from mail client     
When a BlackBerry® smartphone user enables “Sent Items” folder for redirection and sends messages from a mail client, the redirected sent…
http://www.blackberry.com/btsc/KB20208  |   Published: 2/16/11  |   
 
Installer stops responding on Stopping the SNMP Service     
Whilst running the BlackBerry Enterprise Server installation or upgrade, the installer GUI stops responding whilst attempting to stop the SNMP Service.  · BlackBerry® Enterprise Server…
http://www.blackberry.com/btsc/KB17335  |   Published: 2/16/11  |   
 
How to configure public contact folder synchronization for BlackBerry Enterprise Server 5.0     
Public folder synchronization can be enabled in the BlackBerry® Administration Service using the following steps: 1) Open the BlackBerry…
http://www.blackberry.com/btsc/KB19111  |   Published: 2/16/11  |   
 
Disabling IBS Browser IT Policy removes search bar in BlackBerry Browser     
When the IT Policy “Disable IBS Browser” is enabled, it removes the search bar in BlackBerry Browser that offers Google® search, Live™ search, Wikipedia search, and…
http://www.blackberry.com/btsc/KB18380  |   Published: 2/16/11  |   
 
How to re-create the BlackBerry Enterprise Server MAPI profile     
The Messaging Application Programming Interface (MAPI) profile is used to facilitate data communication between the Microsoft® Outlook® email application and the Microsoft®…
http://www.blackberry.com/btsc/KB10285  |   Published: 2/16/11  |   
 
Push-to-talk function fails when the BlackBerry smartphone is locked     
Users are unable to send or receive Push-toTalk notifications on the BlackBerry® smartphone when the device is locked. · BlackBerry® Enterprise Server · BlackBerry…
http://www.blackberry.com/btsc/KB20397  |   Published: 2/15/11  |   
 
Disallow Third Party Application Downloads removes RIM signed applications     
The Disallow Third Party Application Downloads IT policy rule prevents a user from installing an unsigned third-party application that is sent over a wi reless…
http://www.blackberry.com/btsc/KB25826  |   Published: 2/15/11  |   
 
‘Network problems are preventing connection to the Microsoft Exchange Server computer.’, LowLevelError 1726 is seen the Exchange Server is unavailable     
The following log lines may be seen in the BlackBerry® messaging agent when the…
http://www.blackberry.com/btsc/KB25637  |   Published: 2/14/11  |   
 
“Access Denied: Insecure SSL Request” appears when using the browser on the BlackBerry smartphone     
When the BlackBerry smartphone user attempts to access a website using the browser on the smartphone or attempts to log in to the Blac kBerry…
http://www.blackberry.com/btsc/KB15117  |   Published: 2/14/11  |   
 
Meeting invitations received from external domains show as regular email messages on the BlackBerry smartphone     
When a BlackBerry® smartphone user in a Microsoft® Exchange Server 2007 or 2010 environment receives a meeting invitation from an…
http://www.blackberry.com/btsc/KB20866  |   Published: 2/14/11  |   
 
Unable to change Enable S/MIME Message Processing property from BlackBerry Manager     
When the BlackBerry Enterprise Server administrator turns on Secure Multipurpose Internet Mail Extensions (S/MIME) message processing, the True or False…
http://www.blackberry.com/btsc/KB13894  |   Published: 2/14/11  |   
 
Meeting invitees show the username instead of the display name for calendar appointments or invitations     
Username displays as alias instead of the display name on calendar appointments or invitations in Microsoft® Outlook® and on the…
http://www.blackberry.com/btsc/KB17317  |   Published: 2/11/11  |   
 
Out Of Office does not work from the BlackBerry smartphone     
When Out Of Office is enabled on the BlackBerry® smartphone an Out Of Office reply is not generated. · BlackBerry® Curve™ 8300 smartphones · BlackBerry® Enterprise Server 4.1 SP7…
http://www.blackberry.com/btsc/KB24899  |   Published: 2/11/11  |   
 
How to change the password for the BlackBerry administration account     
After the password is changed in Microsoft® Active Directory®, log into each BlackBerry® service from the Windows® Services application and update the login information…
http://www.blackberry.com/btsc/KB13909  |   Published: 2/11/11  |   
 
How to replace temporary client access license keys with permanent license keys in BlackBerry Enterprise Server 5.0     
Combining evaluation BlackBerry® Client Access License (CAL) keys and permanent BlackBerry CAL keys in one BlackBerry Domain…
http://www.blackberry.com/btsc/KB22927  |   Published: 2/11/11  |   
 
“The application has encountered a system error” appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console     
When the BlackBerry Administration Service link under…
http://www.blackberry.com/btsc/KB23476  |   Published: 2/11/11  |   
 
How to stop PIN information being displayed in the Global Address List (GAL) in Microsoft Outlook     
To stop the PIN infomation displaying in the Global Address List (GAL) for all B lackBerr
y® smartphone users, perform the following steps: 1)…
http://www.blackberry.com/btsc/KB21109  |   Published: 2/9/11  |   
 
“SideBySide” errors are generated in Windows Event Viewer     
This issue can cause file browsing that is done using the BlackBerry® MDS Connection Service (MDS-CS) to not function correctly. The following errors will appear in the event viewer…
http://www.blackberry.com/btsc/KB20047  |   Published: 2/9/11  |   
 
Email reconciliation does not work after moving a BlackBerry smartphone user’s mailbox to another Microsoft Exchange Server     
When a BlackBerry smartphone user’s mailbox is moved from one Microsoft® Exchange server to another, email…
http://www.blackberry.com/btsc/KB20770  |   Published: 2/9/11  |   
 
Unable to export IT Policies using BlackBerry Resource Kit 5.0 SP2     
When attempting to export IT policies using the ITPolicyImportExport tool, the following error can be seen in the IT policyImportExport log file: [60000] (09/24…
http://www.blackberry.com/btsc/KB25015  |   Published: 2/9/11  |   
 
How to update the device.xml and vendor.xml files manually in BlackBerry Enterprise Server 5.0     
In BlackBerry Enterprise Server 5.0, the BlackBerry Administration Service automatically downloads the device.xml and vendor.xml files from…
http://www.blackberry.com/btsc/KB22777  |   Published: 2/9/11  |   
 
When a message is forwarded or replied to, the timestamp for the original message appears incorrect     
If the BlackBerry® Enterprise Server and the BlackBerry smartphone are located in different time zones, and an email message is forwarded or…
http://www.blackberry.com/btsc/KB11008  |   Published: 2/9/11  |   
 
How to customize a Custom Activation Email Message     
BlackBerry Enterprise Server 4.1 1) In the Explorer View select Servers. 2) Select the Global tab and click Edit Properties. 3) Select General and user the parameters below to create a…
http://www.blackberry.com/btsc/KB21507  |   Published: 2/9/11  |   
 
Could not connect to Service Control Manager at \127.0.0.1: 1722     
The BlackBerry® Controller could not connect to the BlackBerry Dispatcher and as a result, the BlackBerry Mailstore, BlackBerry Policy and BlackBerry Synchronization services…
http://www.blackberry.com/btsc/KB25435  |   Published: 2/9/11  |   
 
Unable to log in to the BlackBerry Administration Service due to invalid DNS record     
Administrators are unable to log in to the BlackBerry® Administration Service web console using Microsoft® Active Directory® authentication. The following…
http://www.blackberry.com/btsc/KB25460  |   Published: 2/9/11  |   
 
“Phone Access” Application Control Policy description does not contain the complete functionality of this policy     
Currently the description for the Phone Access Application Control Policy is Set whether the application is permitted to…
http://www.blackberry.com/btsc/KB21256  |   Published: 2/8/11  |

Windows Internet Explorer 8 is not a supported browser for use with the BlackBerry Administratrion Service web console     
The warning message Errors on the Webpage might cause it to work incorrectly appears when accessing the BlackBerry…
http://www.blackberry.com/btsc/KB18278  |   Published: 2/7/11  |   
 
PIN is displayed as 0 in BlackBerry Manager     
On the User List tab in BlackBerry Manager, a BlackBerry smartphone PIN is 0 and its status is No Pin. The BlackBerry smartphone user was successfully added to the BlackBerry Enterprise Se rver….
http://www.blackberry.com/btsc/KB04234  |   Published: 2/7/11  |   
 
Exchange Connector failed to write debug trace logs.     
The following Exchange Connector warning appears in the Event Viewer:    
– Event ID: 10000          
– Exchange Connector          
– application exchange connector diag debug trace…
http://www.blackberry.com/btsc/KB21483  |   Published: 2/7/11  |   
 
Folder redirection is randomly disabled for BlackBerry smartphone users resulting in them being unable to receive     
The BlackBerry smartphone is not enabled to process a PURGED_MESSAGE_LIST command, but sends the command. The BlackBerry…
http://www.blackberry.com/btsc/KB18549  |   Published: 2/7/11  |   
 
Identifying email message delays caused by Microsoft Exchange performance     
Email messages appear in the Microsoft® Outlook® inbox, but their arrival on the BlackBerry® smartphone is delayed. · BlackBerry® Enterprise Server 4.0 to 5.0 ·…
http://www.blackberry.com/btsc/KB12870  |   Published: 2/7/11  |   
 
Unable to read the body of S/MIME signed email messages sent from Microsoft Outlook to a BlackBerry smartphone     
When opening a signed message sent from Microsoft® Outlook® to the BlackBerry smartphone, a This S/MIME message cannot be decoded…
http://www.blackberry.com/btsc/KB17546  |   Published: 2/7/11  |   
 
“Failed to read 001e6602 reg value from the BlackBerry MAPI profile” appears in the BlackBerry Messaging Agent log file or “One or more errors occurred, BlackBerry enabled users were not created” error message is received when attempting to add users     
“Failed to read 001e6602 reg value from the BlackBerry MAPI profile” appears in the BlackBerry Messaging Agent log file or “One or more errors occurred, BlackBerry enabled users were not created” error message is received when attempting to…
http://www.blackberry.com/btsc/KB19074  |   Published: 2/7/11  |   
 
How to import BlackBerry Enterprise
Server IT policy rules definitions for Device Software 6.0     
Updates to a newer version of the BlackBerry Enterprise Server are not required in order to support the new IT policy rules definitions. To…
http://www.blackberry.com/btsc/KB23515  |   Published: 2/3/11  |   

Cannot send or receive email messages because a user mailbox is moved to another mailbox store on the same Microsoft Exchange Server     
The BlackBerry Enterprise Server cannot send or receive email messages to or from the BlackBerry s martphone…
http://www.blackberry.com/btsc/KB00142  |   Published: 2/1/11  |    

A Month in #Exchange and #OCS: March 2011: To Read

#Exchange2010 #Lync

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Technical White Papers for Exchange Server 2010
http://technet.microsoft.com/en-us/library/bb124558.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Documentation Updates
http://msexchangeteam.com/archive/category/11153.aspx

New High Availability Feature Article and Updated Support Guidance for Exchange 2010
A database availability group (DAG), together with mailbox database copies, can provide automatic recovery from a variety of server, storage, network, and other hardware failures. A DAG can also provide a site resilience solution so that you can perform a datacenter switchover in the event of a site-level disaster. But even a comprehensive, intelligent, and robust solution such as a DAG can’t protect you from all possible disasters, including disasters that affect an entire DAG. For example, consider a two-member DAG deployed in a single datacenter. If the datacenter experiences a flood, fire, or other cataclysmic event that destroys the DAG, the entire DAG will need to be rebuilt from scratch.  How do you do that?
http://msexchangeteam.com/archive/2011/02/25/458322.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Exchange 2007 Documentation Updates
http://technet.microsoft.com/en-us/library/gg490643(v=EXCHG.80).aspx

Updated Content

The following topics have recently been updated:

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Office Communication Server Documentation Updates
http://technet.microsoft.com/en-us/library/bb676082.aspx

Communications Server 2010
http://technet.microsoft.com/en-us/library/ff770144.aspx -and- http://technet.microsoft.com/en-us/lync/default.aspx

Check out my previous blogs for Lync docs: http://flaphead.dns2go.com/archive/2011/03/06/a-month-in-exchange-and-ocs-march-2011-news-linkz-and-downloads.aspx

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New KBs from Last Month
New means they appear in KB as Revision 1.0! (well apart from the ones that look interesting too) … very quite KB month
Exchange 2003: http://kbalertz.com/Technology_313.aspx
Exchange 2007: http://kbalertz.com/Technology_515.aspx
Exchange 2010: http://kbalertz.com/Technology_1282.aspx
Exchange 2010 Coexistence: http://kbalertz.com/Technology_1281.aspx
Forefront For Exchange: http://kbalertz.com/Technology_523.aspx
Communications Server 2007: http://kbalertz.com/Technology_557.aspx
Communicator 2007: http://kbalertz.com/Technology_558.aspx
Outlook 2007: http://kbalertz.com/Technology_506.aspx
Outlook 2010: http://kbalertz.com/technology_1543.aspx
Lync 2010: http://kbalertz.com/Technology_1859.aspx
Lync Server: http://kbalertz.com/Technology_1860.aspx
http://blogs.technet.com/b/hot/archive/tags/Messaging+Server/

It is actually getting really hard to find out new KBs.  Wish Microsoft would make it easier (Like BlackBerry/RIM do!) .. any suggestions?

979611 Description of Update Rollup 2 for Exchange Server 2010: February 18, 2010
http://support.microsoft.com/kb/979611

2508148 Description of Hotfix Rollup 4 for Forefront Security for Exchange Service Pack 2
http://support.microsoft.com/kb/2508148

Microsoft Professional Advisory Services
2274305 Configuring Exchange Server 2010 DAG
http://support.microsoft.com/kb/2274305

982907 Configuring Exchange Server 2010 Client Access Features for Remote Access
http://support.microsoft.com/kb/982907/EN-US

A Month in #Exchange and #OCS: March 2011: Events

#Exchange2010 #Lync #MMMUG

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* New On-Demand Web Content from February 2010

TechNet Webcast: Information About Microsoft February Security Bulletins (Level 200)
Join us for a brief overview of the technical details of the February security bulletins. We intend to address your concerns in this webcast, therefore, most of the webcast is devoted to attendees asking questions about the bulletins and getting answers from Microsoft security experts.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032455048&EventCategory=5&culture=en-US&CountryCode=US

TechNet Webcast: Troubleshooting Common BlackBerry Issues (Level 200)
This presentation covers troubleshooting guidance for customers who experience issues activating, managing, and decommissioning BlackBerry users in Microsoft Business Productivity Online Standard (BPOS) Suite.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032476207&EventCategory=5&culture=en-US&CountryCode=US

Business Insights Webcast: Simplifying User Provisioning and Access to Microsoft Office 365 (Level 100)
To manage identities and provide cloud services such as Microsoft Office 365, you must have sound management of identities and access on-premises. Microsoft Forefront Identity Manager 2010 can help you manage those identities and access, both on-premises and in the cloud, to allow for a more successful Office 365 deployment. This webcast provides a high level introduction to identity and access management and its role in cloud services. It covers the critical role of a sound strategy on premises to allow for a successful cloud deployment, a customer case study, and common deployment scenarios of Forefront Identity Manager as it relates to Office 365 and other online services
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032475769&EventCategory=5&culture=en-US&CountryCode=US

Microsoft Lync Unified Communications Overview & Demo Featuring Microsoft IT
Learn how Microsoft is saving more than $215 million annually— Increasing employee productivity, and replacing its PBX infrastructure with Microsoft Lync
 
Success in today’s business world hinges on collaboration —whether it’s with other employees, clients, partners, or vendors. Now there’s a way for your organization to transform every communication into an interaction that is more collaborative, engaging, and accessible from anywhere.
 
Learn how the streamlined communications performance you’ve come to rely on with Microsoft Office Communicator 2007 R2 and Microsoft Office Communications Server 2007 R2 has just gotten better.  Improve collaboration, facilitate easier management, and lower the cost of ownership of your communications systems.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032475708&EventCategory=3&culture=en-US&CountryCode=US

Business Insights Webcast: Empower Exchange Server 2010 with Forefront Identity Manager 2010 (Level 100)
The client functionality of Microsoft Forefront Identity Manager 2010, including user provisioning, deprovisioning, group management, and password reset, can add efficiency and can allow for immediate cost savings in Microsoft Exchange Server 2010 deployments. Truly empower Exchange Server 2010 by using Forefront Identity Manager’s enhanced distribution group management, and use Forefront Identity Manager’s security group management to automate and provide self-service for Exchange Server 2010’s role-based access control. All of this helps you harness Exchange Server 2010, improve security, increase compliance, and save money.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032475852&EventCategory=5&culture=en-US&CountryCode=US

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#* Webcasts of interest showing at a desktop near you in March 2011

Tuesday, March 08, 2011: Business Insights Webcast: Making the Switch to Software-Based VoIP (Level 100)
Discover rich features that go beyond the phone when your company makes the switch to software-based voice over IP (VoIP). Microsoft Lync 2010 can replace, add to, or enhance your existing IP private branch exchange (PBX) system in a unified solution that is easy to deploy and manage. Lync combines the telephony features of a traditional IP PBX with rich presence, instant messaging, and conferencing to improve communication and to lower costs. Users can access intuitive, powerful voice features from phones, PCs, and desktop applications in the office, at home, or on the road.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032477741

Wednesday, March 09, 2011: TechNet Webcast: Information About Microsoft March Security Bulletins (Level 200)
Join us for a brief overview of the technical details of the March security bulletins. We intend to address your concerns in this webcast, therefore, most of the webcast is devoted to attendees asking questions about the bulletins and getting answers from Microsoft security experts.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032455049

Tuesday, March 22, 2011: TechNet Webcast: Maximizing the Value of Small Business Server 2011 Standard with Dell Solutions (Level 200)
While every business is unique, most business owners share similar needs when it comes to running IT operations. They want simple and cost-effective solutions that maximize return on their IT investment, improve employee productivity and ensure their data is protected. By bringing together Microsoft Small Business Server 2011 and Dell, you get an integrated solution that accomplishes all of this and much more.  Be sure to participate in the Q&A and ask questions about how Microsoft SBS 2011 and Dell servers & storage bring real value to your IT operations.
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032479949

Thursday, March 24, 2011: TechNet Webcast: Establish a Messaging and Collaboration Services Offering for Cloud (Level 200)
Attend this webcast and determine how you can offer your business customers efficiency through Microsoft Messaging and Collaboration Cloud Services. Download an overview of the planning considerations for building these services by using Microsoft
Exchange Server 2010 Service Pack 1 (SP1), Microsoft SharePoint 2010, and Microsoft Office Communications Server 2007 R2 while leveraging the multi-tenant Active Directory model that Exchange Server 2010 SP1 delivers. Also, find specific documents for deploying and migrating to Exchange Server 2010 SP1, SharePoint 2010, and Office Communications Server 2007 R2.  
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032478170